Honda 2 Wheelers India — performance lag in new honda hornet 160r

Address:	Gurgaon, Haryana, 122018
Website:	www.honda2wheelersindia.com

I brought honda hornet 160r on 23/8/2017. The bike is performing poorly from the date of purchase while rising the speed (In all gears) which seems to be performance lag (Pick up is very low and the acceleration is linear). I am complaining this as the issue is not fixed after 4 services. Issue handled by pandian (Customer relationship manager) and srinivasan (Assistant service manager) from aadhi honda ganapathy, coimbatore

In first free service – bill 1 (In aadhi honda, saravanampatti, coimbatore), i have complained the issue. Issue not fixed. I have raised a complaint in aadhi honda service head office (Ganapathy, coimbatore). Contacted customer relationship manager and reported the issue – bill 2. Issue not fixed. Again, i went to aadhi honda service head office and handed over my bike around 967 kms – bill 3. Signed for customer test drive. I got the bike after 3 working days with bike ran 1005 kms. Customer relationship manager confirmed that there won’t be any issue going forward. But the issue not fixed.

I gave my bike again to service centre for the 4th time. After running 86km, i got the bike, but still facing the same problem (Performance lag), even after the four subsequent check ups carried out by aadhi honda, ganapathy, coimbatore. Besides this performance lag, i am now noticing problems like front and back braking issues, buzzer noise.

Now my bike is again in the service centre for the 5th time since i had bought it. It is really disappointing that the brand new bike manufactured by a renowned company is posing severe problems to the consumer within a month of its purchase.

I am really disappointed/upset about the honda's worst product and its very bad service.

Hence, i would like to get clarified on how the company is going to compensate me for the mental agony i have been through, due to these problems.