Honda Cars India Complaints & Reviews

I have purchased a Honda City, Diesel car on 2/12/2015 wide Chasis No.MAKGM858KF4104926, Engine No.N15A12421733, the month of manufacture Oct.2015 from VIVAN HONDA, PALARIVATTOM, COCHIN, KERALA. The vehicle as on date runned 8500km. I have many times reported to the service centre with regard to the noise from the right side of the suspension and also the high noise from the clutch side after 60 km speed. In this respect, the reply from the service centre that, the above complaints are borned from the manufacturing defects. So that they could not help in this complaints.Hence the manufacturer has to reply for the above complaints otherwise I may have to turn for the legal justice and rights.
Hope you will take immediate action.

Thanking You

My Address:
Mr. Shijo P Mathew
Managing Partner
M/s.Essjay Traders
Padiattom
Palarivattom
Edappally
COCHIN - 24
Mob: [protected]

I am having honda city car Make:MAKGM665EEN001207 Engine No. L15Z11015333 Invoice No. AHM/0458 Purchased from Land Mark Honda, Thaltej, Ahmedabad, Gujarat

Few weeks ago there was problem with gear box even though my car is new and completed only milage of 16000 km and it has to be brought to service station for one week and resolved the problem.

My car is having frequent hazard signs problem even if the car does not have specific problem in engine and or car spare parts eg. the sign shows hand break on but physically the hand break is not applied. The computer has been several time re set but the sign pop ups the next day.Due to this technical problem my car has to be taken to service centre and it is big problem with my transportation. I would like to check my car by special technician send by you from your head quarter.I would like to solve my problem on urgent basis.

I had Honda JAZZ as my prior car but this Honda city is creating lots of problems since I have purchased. This special unit should be checked thoroughly by your head technician from head quarter. I am proud owner of Honda make cars since last ten years but this Honda City I am not at all satisfied. So, please take appropriate action looking in to this unit and take further action.

Thanking You
Sachin Parmar

Hi
Few years before, I held with the accident with a bike (CBZ Star). I am looking for the spare parts near my home at KOTA Rajasthan. bike was registered with my younger brother name.

Dear Team,


Kindly go through the below mail, As customer i feel very bad as no res-ponce i get from Honda regarding my complaint and now showroom people had started misbehaving as one member has come today in my office and talked in a very rude language had fought with our security and came in without permission his name is amit no is [protected] .Seriously with this kind of employees no company can provide good service to there customer who did not know how to talk and behave with the customers .
-------- Original message --------
From: neha.[protected]@gmail.com
Date:10/02/2016 11:53 (GMT+05:30)
To: [protected]@rrhonda.com, [protected]@rrhonda.com
Cc: Gaurav Joshi
Subject: Re: Kind Attn.: Ms. Neha Srivastava

Hi,


What is this why your person come in my office without my permission and doing misbehave with me .. No manners to talk any person..

Very disappointed with Honda services

Sent from my iPhone

On 27-Jan-2016, at 3:17 PM, neha.[protected]@gmail.com wrote:

FYI


Kindly read all this trail mail ..


Sent from my iPhone

Begin forwarded message:

From: neha.[protected]@gmail.com
Date: 3 December 2015 at 12:57:34 PM IST
To: Madhu
Cc: Customer Relations, ""
Subject: Re: Kind Attn.: Ms. Neha Srivastava

Hi Madhu,

Apologies for the late reply to your mail
My vehicle number - DL3CCH0308 .
Mobile number -[protected]
Please also reply how can I get the compensation for the lose done to my car .

Sent from my iPhone

On 24-Nov-2015, at 12:30 pm, Madhu wrote:


Dear Sir/Madam,

Please provide the Vehicle number details and contact details for the action of complaint.


Regards

Madhu Sachdeva

----- Original Message -----
From: Customer Relations
To: neha.[protected]@gmail.com
Cc: [protected]@rrhonda.com ; [protected]@rrhonda.com
Sent: Monday, November 23, 2015 1:14 PM
Subject: Kind Attn.: Ms. Neha Srivastava

Dear Sir,

This is in reference to your trailing communication.

At the outset, we thank you for writing to us and sharing your feedback.

We are understanding the details of the matter from our dealership and request you to kindly bear with us till then. In the meanwhile, we are advising our dealership to get in touch with you.

For any further concern/query, you may please write back to us or let our Honda One 2 One representative hear from you at[protected] or[protected].

Assuring you the best of our services at all times.

Regards,
Arti Mishra
Customer Relationship Management
Honda Cars India Ltd., Greater Noida



From: neha.[protected]@gmail.com
To: "[protected]@hondacarindia.com",
Date: 11/22/2015 10:54 AM
Subject: Re: Bad experience of car service which is actually not happen



And also my car clean kit was stolen which is in dashboard was not there at delivery time I had told to driver where is my kit he said don't know and I cheeked late my 35rs I had put in box which is just back to the hand break money is not there and the cover is also not there they r just bad people don't know how to treat to coustomers

Sent from my iPhone

On 22-Nov-2015, at 10:49 am, neha.[protected]@gmail.com wrote:

Dear Honda team,

Would like to inform you about what I had suffered yesterday I had given my car for service to your Moti Nagar work shop and told them very clear if they are able to deliver my car about 5:30 so only they can take car for service because my wife and me is in office and my wife is 8 months pregnant and our office close by 6pm so I want my car before that at time when they took my car for service they promise to give between 5:30pm to 6pm but before 6 pm car was delivered but in evening when 6:30 pm has happen and me /my wife is waiting outside on road I call to the person that where is my car it's 6:30pm he said sir driver is not come yet and your car it's just now finished..are Honda people not worth for time?? And when I shouted on them then he said ok I am just giving your car for delivery and distance between showroom and Janakpuri its 5to 6km and I had taken the number of driver to tell please come fast and there driver is said on 6:40he is coming and driver was also fooling me for almost 1hr that I reached here and there and car was deliver by 8pm in night and me/my pregnant wife is waiting on road almost 2 hr night for my car and finally when driver is reached so I had see car is not service at all car is not clean dashboard not polished all mirror is on dirt condition and my bumper is damaged so I had taken pic of my car at that time and clearly told to driver that what kind of services is this??? They had just harassed me yesterday so I didn't give also pay u for harassing me and taken my car for drive I am attaching all the pic and want you to take action against them for harassing to customers.





Sent from my iPhone

Sir i purchased honda city svmt on 5 january 2016, after 20 days a bike strike it on back left corner site bec i cannot given indicator that i will turn left side, sir instead of music controll on steering i[censored] have given indicator and horn controll on steering wheel then i m 100% sure this accident didnot happened, pls sir music can be listen after some time or music can be controll after sometime but indicators controll is very very importent thing, pls give indicator control and horn controll on steering wheel...dr vishal [protected], india

My amaze met with a accident.Took the car to dealer: Delight Honda on 21st Dec.
They told us that they will inform once the survey is done.
On 24th Dec the survey got approved and they told us that I will get my car by 5th Jan.The initial estimation they told was 8 to 10, 000.
on 3rd Jan I got a call stating that when they were testing the vehicle, some oil leakage was happening near Gear box, and they informed me that the estimation might get increased to 15, 000.
I told them to write me a mail stating the parts which they changed and also the estimation.They told me they can't do this.
It was around 10 days and they told me they are not able to get a part as its a rare part and has to be shipped from Bangalore.
Meanwhile I wrote a mail to Honda customer care.
After a month long wait and running after Honda and their dealership company.
They informed me that my car is ready and I need to pay 37, 000.

Suddenly at the end how can they make a bill of 37, 000 and despite of me asking several times why they didn't inform me regarding this.

This is pathetic and I saw not expecting this from Honda.

Hello,
My name is Manmohan Singh, I am from Jaipur Rajasthan India, just I bought a new honda amaze smt, which is having the stereo system which is not having disc port and I asked for change the stereo, so the staff had told me that we will change it but I have to pay 35000 more for the another stereo which is 72000 and now I just wanted to give back there system I want my money back, please I not satisfied with the staff behavior contact+91-[protected]
+91-[protected]

I bought honda amaze in end of april 2015 (10 months old car), we went for a short vacation on 23 rd Jan 2016, we were at a speed of just 40-50 km/hr, car had just left a toll plaza. we were on right hand side. suddenly there was some problem in the car, the front side left tyre and back side started giving problem. (excel broke) the car hit the right divider and then the railing on the left side. all this happened in a fraction of seconds.. (5 secs) we couldnt understand what was happening.. we applied breaks but breaks dint work and we banged to the railing, this is how we were saved. we were 5 members (entire family) with 5 yr old kid and 2 sr.citizens.

I need your help to pass my complaint the company so that i can get compenstion and replacement of the car.
mh48-ac 2061
mumbai

Respected Sir,
I took a mobilio car from Southern Honda, Tirunelveli on 17.09.2014, my vehicle number is TN 74 AH 9687 and took insurance for my vehicle from Royal Sundaram insurance as per the recommendation of the dealer southern Honda, Tirunelveli.
Now on 30.12.2015 when I was driving between Vizhuppuram to Gingee at Asokapuri, Aasai nagar. I met with an accident and then I took the vehicle to the nearest Honda showroom at Puducherry and filed FIR from the nearest police station.
After surveying the vehicle, the Capital Honda, Puducherry gave me an estimate of about Rs. 7, 12, 425/- (Exclusive of all taxes) and told me to pay Rs. 2, 00, 000/- to complete the work based on my insurance.
But the actual amount of my vehicle in Rs. 8, 94, 323/- apart from the insurance and taxes (ex-showroom price). My vehicle is also financed with HDFC Bank, Madurai and the dues are cleared up to date.
When I contacted about this to the dealer Southern Honda, Tirunelveli, from where I took the vehicle, they are not responding properly and they are avoiding us with unwanted reason. The above mentioned Rs. 7, 12, 425/- (exclusive of all taxes) for completing the work is too high. The amount estimated by the Capital Honda, Puducherry shows the approximate price of a new vehicle (ex-showroom price). Most of the parts quoted by the surveyor is not damaged.
So, I request you to inspect the vehicle and the original damage must be mentioned properly so that it will be very helpful to me. Again I request you to take necessary steps to complete the work immediately, because it is about one month past from the accident date and I am put into mental agony. If not I will be forced to take necessary steps legally. Kindly treat it very urgent.

Yours Faithfully,
N. Dhakshanamurthy
Mobile :[protected]

I purchased Honda City on 9 dec 2015. I was told that there will be a draw by HONDA Company on 31 which includes many prices with a Honda City or BRIO if lucky. However, assured prices will be there. I have been contacting the dealer about this but there is no response about the draw and the result. This is very humilating.

Pulkit
[protected]

I have purchased a Honda Amaze vxmt diesel car from HCL Kottayam show room of Kerala on 14.08.2015.

Its second service at 5000km was on 29.09.2015 and the only reported complaint from my side was about Fog lamp. The light of it is focussed to both the sides of the vehicle, not to the road. My residence is at the High ranges of Kerala state - Idukki - and fog lamp is a must for me for driving at night.

Third service of 10000km was on 06.11.2015 and same complaint was reported. As it was winter days, fog lamp was most useful for me. But it was not rectified

Fourth service of 20000km was on 15.01.2016. Again my reported complaint was the same, but no response from the service wing. Its not rectified.

It seems that complaint of the customer is not giving any value from your end even after repeated remainders. If it is any manufacturing defect, it is to be replaced. I have payed for the fog lamp at the time of purchase of the vehicle and I think I am having the right to get ready to use it properly.

Ajimon K Varghese

Visit ACE Honda, sec-11 Noida for servicing of my Honda Amaze (UP16AU2575) ON[protected]. Complain about three things 1st is how can a rat come into the car dashboard drawer ?( rat's potty in the drawer ) but did not get any solution.
2nd one is visibility never clear due to moisturiser in car ( either ac on/off, heater on/off). Did not get any solution.
3 rd Always feel outside smell either mode on or off.
4. Average is 20.5 (company claimed-26.5)

Sanjay was the guy who received the car for service.
Paid Service-10, 000 R's was paid but I have a doubt they changed any oil filter etc.
ZERO SATISFACTION.

NEED IMMIDIEATE SOLUTION.

I booked a Honda City VX (O) model from courtesy honda, karnal on 5th july, 2015 and was promised to get the car within 40 days but i got the car on oct 20th, 2015.
My car was picked up for first service on 1st Nov, 2015 for which my father signed the service sheet. the pick driver didn't inform my father about the missing AVN chip and got his signatures on the service sheet and took the car for service. later in the evening my car got into an accident by that same pickup driver and had to get its wind shield, bonnet and bumper replaced for which i had to wait 4 days and honda karnal didn't provide any service car for those days. Much to my discomfort, my car was returned to my after 4 days on 5th Nov.2015. when i checked the car later in the evening i found out that the avn chip was missing and when i informed honda karnal about the matter they said that service sheet has mentioned that there was no chip.

So, on 30th Dec. 2015 I took My car to courtesy honda Panipat to see how they check the car, and confirming my doubts, the person who made the service sheet only checked the odometer reading and fuel readings of the car and filled the rest of the details about the car himself without checking. i have attached the photos of the service sheet below showing how they have crossed of the stereo remote, car charger and perfume in the check list. the service person crossed off the avn chip without checking too, which i am sure the way it happened during the first service. and that is how the chip went missing coz if its crossed on the service sheet then i have no proof that it was there in the first place. by the images below i want to show how irresponsible honda is to its customers.
i had filed a complaint about the matter to honda car india too ( Complaint No:1-[protected]) but to no avail. Also, the Courtesy Honda Karnal have been extremely apathetic to the whole situation and even didn't help in recovering or tracing the chip in any manner.
i have suffered a lot at the hands of Courtesy Honda, first the late delivery of vehicle then the accident of the car on their hands and then the missing chip which came with the car.
i simply demand from honda to provide the replacement for the said chip as soon as possible.

Thanks
Chanpreet Singh

I have a Honda car for the last 10 years. While the quality of the car is good, the problem is that the company fleeces its customers when the car is sent for servicing or repair. Even a small part replacement costs thousands of rupees if not lacs.

The company should look at the parts pricing and ensure that the customers are not fleeced by the companies authorized dealers. At current part pricing it is a scam!

I purchased Honda City on 17-Dec-2015. The car has scratches and white paint all over the body. The dealer accepted its a problem and is ready to do Teflon coating, but that does not give me car with original paint. How do I go about it now?

I have bought the Honda Road side assistance with my car Honda City (MH 03 BW 0361) bought from Apex Honda Mumbai. They have provided two emergency numbers to seek help all over India. My car got punctured and I called the numbers but it went unanswered for a long period of time. Then I had to visit a local garage and fix it on my own. I complained about this and they said they will investigate and follow up with me. In a second instance, a month after, I met with a road accident and called this number again, but this time too no one picked up the phone. I have reported this incident too but not getting any response from Honda. They seem least interested in the complaint. I seek monetary compensation of what expenses I had to bear in the incident. Also I want discontinuation of the Road Side assistance service and reimbursement of the paid money for it, if they can not guarantee the proper implementation of the service; or else I am moving to a consumer court.

Car bot in 2013 April.has run about 35000kms.engine was giving unusual sound from the first year of purchase.and same was informed to the dealers.now during service its told me that gearbox bearings have gone.its going to b a major repair.how can bcity car have such problem within three years despite self driven in good roads.I feel dealer should do the jop free.

I bought my NEW HONDA CITY on 14.02.2014 from Apex Honda Mumbai. In the last 10 months the front left tyre is punctured 15 times. The vehicle drags to the left due to the bad tyres. The valves of both the front tyres were found leaking and are both replaced within 10 months from the date of purchase. I drove a Hyundai - Santro before and used it for 9.5 yrs before purchasing my new Honda City. For the 9.5 yrs. that I used Hyundai - Santro, it developed puncture just 3 times and not a single tyre valve had to be replaced. In my new Honda city in a short span of 10 months, there are total 15 punctures developed in front left tyre and 4 punctures in front right tyre plus the valves of both the front tyres are replaced. I have spent nearly Rs 3550.00 on tyre related faults ( Rs 150 (per puncture ) x 19 (Total punctures) = Rs 2850 Plus 2 valves x Rs 350 each = Rs 700 ) in a short span of 10 months. I can safely conclude that the tyres supplied with the new Honda City are of inferior quality and this is totally unacceptable in a car costing Rs 12.5 Lacs which is a lot of money in India. Pls escalate this matter to the Honda management and send me contact details of Honda’s technical director responsible for tackling such issues. I don’t want to trouble the dealership, since this is a manufacturing defect and dealer doesn’t have much of a role in this.

Recently i bought new honda jazz (UP 16 TC 1379)from Crown honda, Noida sector 63. After one month i gave it for first service on 18th Dec . I opted for free pick and drop facility offered by the service center. After 2-3 days of service when i checked my car's diggi i found the spare wheel was stolen. I called the showroom and informed them about this. They told me thay will call me back in 10 min but they never called me back and now they are not even picking up my calls. I also called the executive who came to pick up my car. he is not ready to accept that he stole the wheel. but i am 100% sure that he only stole my car's spare wheel.

My Amaze met with accident, and it has been more than 25 days. No update on that. The delight Honda, are not picking my call. Giving false promises No manager when we go there. Car is in same condition. Highly shameful.