| Address: Chennai, Tamil Nadu, 600015 |
My vehicle was parked in my parked in ground floor of my apartment complex, when it got immersed in flash floods in chennai. The vehicle has no physical damage. I towed my vehicle to Capital Honda, Perungudi a week back. Today I have received an estimate for Rs.11, 03, 273/-. The estimate was sent in a MS-Excel worksheet and to my surprise the same estimate with no changes was shared to 2 other customers in the same workbook itself. When I contacted the service advisor and when I enquired with him, whether they have checked the car physically, I was given an evasive reply.
My question are below:
1) My original purchase value for the car was around Rs.9.5 lacs when I bought it in Aug'2014 (year and 3 months back). Now the estimate for repairs given to me is Rs.11, 03, 273/- (Rs.1.5 lacs higher than the purchase cost). How can the spare parts cost alone be higher than the whole car value. Also the car has no physical damages and the salvagable value will definitely by around Rs.3 lacs (assuming the whole spare parts alone need to be replaced). Does this make the value of my Car = Rs.11, 03, 273 + Rs.3, 00, 000/- = Rs.14, 03, 273/-.
2) Also the car has also not been physically checked, because my car is still lying in the yard only. How have they arrived at this estimate before checking the car.
Finally we have already endured lot a hardships & losses during the floods, and this is not right on the part of Capital Honda / Honda India Cars to further harass customers like us by artificially inflating the costs of spares, replacing parts which need not to be done.
Helping customers during this distress, will help Honda enhance their Brand Image in India as a most trusted carmaker.
Regards,
Srinivasan
[protected]
Honda Cars India customer support has been notified about the posted complaint.