Hi,
I have recently purchased a Top-end Honda City Diesel variant on 8th of March from Joy Honda. This has been the most irritating and tedious task of ever buying a car for me. First of all, when I got the car booked, I clearly told that I am getting the same model from some other agency in our state (Haryana) at a lesser price and I would like to book the same from there as I was even getting the same day delivery, but I was told by Mr. Hardeep (MD at Joy Honda) that they will manage the rates and work out the same prices once they get the car and I waited for 10 days for the car to come. I do not have any proof of that but I accepted the same on good faith. At the time of delivery they clearly told that there will be no discount on the model as it is already on waiting. Still, I shelled out Rs. 8, 000/- extra as I have already paid a booking amount and did not wanted any trouble. It was a case of total miscommitement and manipulation. Then again even after making the complete payment, I was not provided the Bill of the same, with an assurance that the same will be delivered at my doorstep in a day as I had made half of the payment by cheque (self cheque of same date, which was en-cashed after 15mins of providing me the delivery of car). I have been following up for the same after 2-3days but various idiotic reasons like spark plug damaged, internet not working, etc. were given to me. I tried following up on the board line no. of the agency as it is not always possible to go again and again but was told that a concerned person will give me a call back which I never got. I even asked for the concerned person’s no. But was told that call back would be arranged but still nothing happened. I had to physically go every time to follow up for the same. After all the hassles the finally provided me the Invoice on 1st of April dated 27th March (probably because they had some incentive scheme tie-up or discount tie with Honda Cars for the financial closing). After all said and done, I have now insurance date and temp. No. Receipt that is dated 8th March, Invoice that is of 27th March and still no Form 20, so I cannot get my car registered because their licence got expired and cannot provide me the same even for another week or something.
Now, I would like to know that are we living in stone-age that for 3 days our spark plug cannot be repaired or internet doesn’t work? Is Honda as a brand has no control over its agencies that agencies are following malpractices and harassing customers by billing the cars only when they get additional benefit and is it morally, ethically and professionally right to harass customers for personal benefits. Is Honda is so mismanaged that they have no idea about when their licenses are getting expired or they do not have intentions or money to get the licences renewed. If this is the case how can I trust I have made a right decision to even get my car insured from Honda (which is at a premium as compared to other insurers in the scene) that you will remember to renew mine.
I have faced such torturous experience mostly because Honda is not professional and totally money minded which hardly cares what happens to a customer after he has made the payment that I would not like to deal with Honda again. To top it all, now when I have told the Honda representatives in the agency that I will put up a written complaint about the procedure and mal practices they follow to earn extra money, they are putting it all on the sales person. They made the sales person call me that he will be paying the penalties for late registration and it was entirely his mistake that he could not get the invoice in time and it could cost him his job if I complaint. I would ask any sane person, is it possible that you have excess cash of around Rs. 12 lacs and a car short in the stock and nobody knows except the sales man. Is it the duty of sales man to generate the invoice or the accounts/billing department? Is it not emotional blackmailing? I was of perception that Honda is a globally renowned name and must have clear policies and would be professionally managed, but I can see it is as greedy and misleading as it can be.
Now, as a customer I have gone through mental harassment of again and again inquiring about the invoice and Form 20, paid extra amount than I actually intended to buy the car for, had to put up extra pain of physically going every time to the agency, had to actually put my official work at the back seat and still I will have to face registration penalties, go through all the hassles in government departments for the same, only because I wanted to have an better experience of buying a Honda car instead of Maruti or Hyundai. I just wanted to bring to your notice the kind of experience you are providing to customers before going to the consumer court so that you should have an idea and if interested, try to improve, only if interested.
A mentally tortured Customer
Rohit Nagpal
+91-[protected]
