Honda Cars India Complaints & Reviews

Hi,

I have a Honda Unicorn purchased in Apr 07 from Sterling Honda Pune Showroom. I feel the bike is mechanically best than any other in 150cc segment. Low engine noise,while the grip on road is good.

Having said that there are also few dark spots, I mean we customers are really sick of the service that Honda is providing.
Let me highlight this with my example (based on personal experieces). Firstly, whenever (including week days) the bike is given for servicing it takes at least 2 days for them to get it done. The only reason that the staff have is with them the heavy load of incoming vehicles. I would like to ask:
Is there lack of mangagement by Honda/Service Center
Is there lack of efficiency or
Is there lack of resources
The scenario depicts so...

Secondly, I recently got my Unicorn repaired from B U Bhandari Honda, Viman Nagar. The date for the bike delivery was on the same day in evening.
But to add more on this when I called to get the bike they said its still under process as the centre stand was not available and they were not able to service the bike without the stand.. I adjusted considering some genuine problems of the staff. The very next day I went there around 6 pm. The scene was just the same. Spare part was still not availbale to the staff. Even the staff complained that they weren't at all happy as Honda is not providing them the exact volume of spare parts, required and asked for. Finally the 2 wheeler was handed over to me. But when I tested my bike, the battery was down, the stand wasnt there, the vibration problem became from bad to worse after servicing and the bike balance was totally lost. The staff was harsh to admit about the inadequate service.
The crux of the matter is In my entire life the condition of my bike neever got worse after recieving back from servicing.

Its really high time for the concerned authorities to take appropriate actions to resolve customer grieves. I believe HONDA should take their words back regarding Customer Delight.

Pankhil Garg

I want to buy of Honda Shine Drum + Self Starter model, so I went to my local Honda dealer (Garai Honda, Krishnagar,NAdia,PIN- 741101, West Bengal) with money on[protected], they told me that this variant of Shine Price on road is Rs.56240/-,but today when I went to Dealer They told me that this price is now Rs. 56865/- and if I brought Shine I must Pay for one Helmet & Side Box that is extra cost Rs. 3500/- otherwise They didn't to sale me Honda Shine, this is company policy. Here my Question is Honda is so poor company to gather money by saleing Helmates & Side box or their Dealers are not faithfull to the company.
I am waiting for company"s willness to save Indian Honda Lovers
Thanking you
Soumen Dutta,
Krishnagar,nadia

Dear Sirs

HONDA ACTIVA HAS BEEN DONG GOOD IN TERMS OF SALES AND NEW PRODUCTS in Bangalore City. I have not experienced any problem at MICRO Level ( i.e, at service center. My complaint is one which the Company has to strategically solve at middle or top management

I observe the following in Bangalore City

1) The servicing stations are limited in number. In my case the nearest service center is 8-9 kms

2) There is a big que for servicing the vehicle. To solve the problem, the service stations have introduced advance booking. Now booking goes for 3-days to one week even for paid service and AMCs. Are we in INDIA OR USA?

3) Open more servicing centers or officially authorise the auto dealers and publish the such list.

3) I can get a new vehicle on the spot and I have to wait for four days to one week


Nagaraja K

HI INDIAN CONSUMER COMPLAINTS FORUM,
I had my pleasure 2 years ago. well its not that now its old so I should not warn potential buyers and so I have almost complaints that are endless about this cheap vehicle that a branded company is selling.
1) To start with only after 1 day of purchase there was petrol leaking problem.
2) After it got over autostart problem arised
3) there were issues regarding the polishing from dealer NIKSIA-JUST FOR HER from whom I became the proud owner of this defective vehicle.
4) Well I never went again to that shop for servicing or anything else since the people there are too senseless and arrogant to even deal with.
5) I had been doing servicing from KUNDAN AUTOMOBILES BAVDAN. My problems did not stop there also Following are some-
6) Seat cover (dikki) problem. Lock does not work.
7) Handle lock problem continues even after getting repaired 6 times from KUNDAN.
8) Indicator problem got solved when I visited KUNDAN 10 TH time ,Please note this.
9) A very new type of problems that I had never seen. My vehicle used to start even without a a key.
10) Also there was the Spark plug problem
11) There are actually lots more but I cant be writing a essay

I just want to know that are these problems common and faced by all people having pleasure or was I only the chosen 1.
Please see if anything can be done in this case. Can I still get the reimbursements for the mental stress I have been driving or other.
A very frustated customer of HERO HONDA.

I am one Consumer Who is Driving a Honda Scooter without a Brake.

I Purchased n Avaitor Disck Brake Version in 2008, I give it for Servicing to Balaji Honda, Washermapet.

In my Last Service i Had Requested the attender to change my Trye and requested for an MRF Zapper,
I was charged for MRF but the tyre i got is Ceat which is much cheaper than the one ordered,
Ongoing the Grivience,


I had an oil leakage problem in the Disk Brakes, I requested the Attender to change the pads and also the necessary steps to control the oil spil, theses people so irresponsible that they did not have the courtesy to inform the customer that the Job has not been done due non availibility of spare,
I am Running from Dealer to Dealer viz Didar, Kun ,and A second round to Balaji Honda, but there is no proper response about the spare, they Lift their Hands up " NO STOCK", .
Today 26/04/2011 I am running my vehicle without Front Brakes and will Held Honda Motorcycle and Scooter Company for an Accident which might occur.

Above all this Grievience i have paid 3000 Rupees for the Service to Balaji Honda, Do you Think it is worth.
I will would Never suggest any consumer to but a honda product , and of they do so donot service it in Balaji Honda.

Dear Sir
I had purchased Honda "Aviator" from the dealer "Decent Honda" in Sirsa city in last week of November 2010. In February 2011 there was a mis-happening and the scooter got damaged very much. I had complained in Decent Honda first time on 28th Feb. 2011. At that time they didn't serviced it saying unavailability of scooter parts. Since then I had complained there many times but the result is same. I had also complained online at Honda website but no response. I am facing a lot of problems due to this. The dealer is not giving my complaint in the written so that I can take further action against them.
Please take this into your kind attention and help me out as soon as possible.
Thank You
Sandeep Panwar
Sirsa

dear sir/madam,
i have aviator (honda) i am going local service center at hathras but with in 2 hours scotor not start i am going next day manager says no problam you came 2 hours later & says ye to ho jata hai parts(SYLENCER GARD) not aval.


AMIT SINGHAL
GURHAI BAZAR, HATHRAS U.P.

MO. NO. [protected] , [protected]

Dear All

I have a complaint against the service of Hero Honda. I have given my bike for servicing & replacing the spares in ARC MOTORS ,OKHLA-II on 8th of April 2011.they told me collect your bike on 13th of April when I called they said spare parts are not available you contact on 15th of April after that they told me contact us 18th of April when I called on 18th they told me the same thing spares are not available contact us after two three days. I submit a query in hero Honda site ( query no. –[protected] then the workshop manager called me & commit I will give you your bike on 20th of April. When I called on 20th they told me spares are not available in hero Honda please contact after two three days. I have not a old bike its CBZ xtreme if they have CBZ spares are not available then why they will selling such type of model.Every time I have servicing my bike threw hero Honda service centre, Now this is the first time my bike engine giving some sound the people in service centre told me full engine opening is required & estimate around 14000, please suggest every time I have servicing my bike on time they suggest which part to be replaced I will replace immediate each part which they suggest , now how full engine opening is required. they said battery is faulty I said replaced it but for engine it’s not acceptable. Please take action 7 resolve my problem. The below mentioned people are involved in these all conversation with ARC motors.
Mr. Subhas ( ARC Motors Representive ) – [protected]
Work Shop Manager Mr. Mehra - [protected]
Job card N0. - 20160
Bike Reg. No. – HR51-X-9848

My Query No is 13010826 " Which I have registered on 18th of April but still no response.
My new Query No. is 13010843 which i have registered again on 23rd of April in Hero Honda site.

Please do needful.

Regards
Rahul Singh Shekhawat

--- On Sun, 17/4/11, rajesh shah <[protected]@yahoo.com> wrote:

> From: rajesh shah <[protected]@yahoo.com>
> Subject: Non receipt of Rewards
> To: [protected]@herohonda.com
> Date: Sunday, 17 April, 2011, 12:55 PM
> dear Sir
> passport no 05L16C21351
> I am regular club member of your passport scheme and
> I had completed my 15000 points for which I am eligible for
> the Wall Clock. But your Ahmedabad Dealer MS Bikes Auto is
> not giving the rewards stating that it is not in the stock.
> Since last one year they are not giving the rewards They
> says Hero honda is not sending the rewards as we constantly
> following with the honda but we are not sending the
> rewards.thenI said they can so many bikes why they are not
> sending the rewards.I had contacted them today and they said that they have one broken wall clock in the stock which if agree then they will give it to me with necessary repairing. Then I had denied for broken clock.
>
>
> They are not giving the answer.You are requested to refund
> my passport registration amount within a week failing which
> I will lodge the complaint to Hero honda in consumer court
> for the cheating the customer
>
> Thanking you
>
> Yours faithfully
>
> Rajesh shah
> [protected]
> D-302 sumadhur-II b/h azad society ambawadi
> ahmedabad-380015
>

Dear Sir,

I came with a complaint that my head light and self start is not working.I register this complaint in my honda service centre(Arya Bhangy Honda Aluva, Kochi,Kerala). They said this complaint caused due to low battery charge. They said need to replace battery.I asked that do i get any spare battery for my use in replacement period(2 weeks).They said that that is not possible.I can use my ride as usual with less performance in headlight.There will be no other issue in my usage.I said ok continue with procedure.These conversation is done with my service exe Mr.Sijo of Arya Bhanghy Honda.He said i can take my ride on that evening. Unfortunately I was late from my office they colsd the showroom.This was happened on the date 16-Apr-2011.I came the very next working day for pick my ride.After taking my gate pass as per their rule they used make me wait around 1 hour.At this time i complaint to senior exe Mr Ajith for the delay in delivery of my ride.He discussed the matter with the concern person and said will deliver it shortly.I heard that my ride cannot star without the help of a battery and same was not informed to me.I did'nt ask anything about that complaint and waited for their response.They gave back my ride with a spare battery fitted inside my ride. And did'nt tell any thing about the complaint with my ride. They also told me that all things will work as usual,other than the self star.They also informed me that the same will also work properly after a ride.I took back my ride with late to my office.I came back from my office take my ride to my home on that evening.I got highly irritated that i was not able to use even my horn and my indicators also along with the previous mentioned complaints.I was highly tempered and irrtated.I came back to service centre on next day(19-Apr-2011).I said dont need that battery said throw it off.I need my ride without any battery.They said will deliver it when the mechanic is ready.He disscused my matter with the mechanic and came back with a big rubbish that it will cause many complaints if I ride without any battery.I said i dont care i stand in my decision.They said it can only deliverd only in evening. I ageerd and went to my office.Evening they called me and said that my electic coil is complaint and it should be replaced and this was alredy known by them before.They used to hide it from me and avoid me by sending me with a new battery.If i didnt get any chance to hear that my ride will not start without help of a battery this complaint will be unknown to me like other customers .They used to skip from mentioning the complaint.Is that the proper way of customer service and care given for the customers.Today 22 Apr I am not even able to start my ride.It break down in middle of my journey.Now i am fed up with this service of this service centre and the huge delayed made by them for replacement of complaint parts.Should i keep my ride in my home in a show case for these period.May i notice you one more thing that i bought my Ride on 09 Dec-2010 and just did my second free service.If my feedback of this service centre is like this,then you can imagine the about other customers response. So sir please take relavant action against this complaint.This was a worst service do ever get in my life.Waiting for a positive response.
Thanks and Regards
Sinoj V Joseph
[protected]@gmail.com
Mob:[protected]
[protected]

DEAR SIR,

I HAD PURCHASED HONDA UNICORN FROM YOUR DEALER ROYAL MOTORS (BHIWANDI).WHEN I HAD TAKEN THE DELIVERY OF THE BIKE AFTER FEW DAYS THERE WERE LOT OF NOISE IN THE BIKE FROM SILENCER ,ENGIE AND I HAD ALREADY GIVEN MY BIKE AT YOUR MAHIM WORKSHOP BUT THEY DIDNT DO ANYTHING.
I REQUESTED TWICE TO THEM,INFACT THEY DIDNT GAVE ME PROPER SERVICE.
YOU PEOPLE ARE A MARKET LEADER IN BIKE INDUSTRY,THATS THE REASON I PURCHASED VEHICEL FROM YOU,BUT THE WAY I M GETTING SERVICES FROM UR NETWORKS & SERVICE STATION I M NOT SATISFIED AT ALL.PLEASE RECTIFY MY QUERY AS SOON AS POSSIBLE.


CHASIS NO ME4JCO9CMA8071063
ENGINE NO KCO9E6073723

REGARDS,
SANJAY GHADI

i have problem in mileage at starting in got mileage around 53, but now a days i got only 33, and i have also engine valve problem in honda show room they are not response properly

Dear Sir/Madam
As I perches Honda Aviator scooter on 23/08/2010 with faith Honda is giving good one scooter but there is so many problems in the scooter after two servicing it is still pending & service center engg. are not able to rectify the problems………

*To much vibration on front & back side
*Running time body/scooter is going tilt
*Balance not proper
*Front wheel is big & back is small………I visited one ruler area 10 km from city during traveling front wheel get puncher & same repaired in that area unfortunately at the time of return back wheel is also get puncher after three KM & running with scooter I reached city & repaired puncher …….

My simple question to HONDA I want to perches one extra wheel but I fail to understand what I perches Front wheel or back wheel…….this is the very pathetic situation………….Please advice

*In first & second service I requested to service engg.for check all given my complaints specially for vibration but he told me there is no any solution for body vibration company HONDA also not having any solution for the same.

Such type of service HONDA is providing to the customer is not up to the mark.

My request you to please give me solution OR take back your product which is no a quality product.

Regards
Vijay Shukla
[protected]@gmail.com

i have purchase a byke from hero honda show room(vishal motors) unnao.from the purchasing date(03/02/2011) byke gare box faulty. when i inforemed them.they told me it would be repaired as it possible changed.but the problem is not rectifing.for this cause i m unable to do my work.kindly request to u that plz resolve my problem as soon as possible.


Dharmendra singh
[protected]
mansha khera,shukla ganj,unnao

i have a honda twister. at the first time when i buy the vehicle(30/01/2011) it have the complaint of rear shock absorber. i report it to them. but they not responding correctly they are saying it is the complaint of seat. on this april i sured that it is the complaint of shock absorber, i went to the service centre and complaint it also they accepted it. now they are saying as we wants a approval from head office. what ican ido?

RESP SIR
I have purchase Honda CB twister on 03/09/2010 from HASAN HONDA
purCHASED from date of purchasing to till today dealer cant give good response in Service. and also he commited me change some faulty accesories like Gear Box,and other acce.but from dealer side very poor responce. i am waiting till today
I am also facing a big problem when i go on long drive
my humble request is to take some nessary action on my complaint .In case of of bike i will go against COMPANY/DEALER .
please contact MR. THIRUKUMARAN [protected]

Starting Trouble
I had purchaced a Hero Honda Pleasure from M/s Diya motors Kerala on December 22nd 2010, Engine number JF 16EBAGL22994,Chase number MBLJF16EDAGL20177, As i am based in Dubai and this scooter we had brought it for my father, at this old age now he has to run arround piller to piller for geting this soughted out.

Unfortunately it started giving trouble from very next week by not geting self started, so we send back to service center i.e (22Km away from our city) they kept it for three four days and rechecked and came out saying there is problem with battery, after a week again same problem so it became a repeated story for couple of times, now after a month agian same problem not geting started.

Please advice the step to be taken in this matter to get a value for our money.
We now deeply regret in buying this stuff.
Thanks and Regards,
Bijoy oommen

honda service at indiranagar is the worst that can happen to your bike... i hav had the worst experiences here... the negligence of staff , poor or rather worst service for your bike, manipullation of custommers and goes on.... !! i love honda but this place ruin's its quality and brand name..... i had given my bike for service but i guess i can service it better than these so called experts.... its stupid !!!!!!!!!

i serviced my byke at zodiac honda kottarakara for changing fork oil and replace ballrazer. but i got the vehicle with fault in the movement of fork and handle loose after that i went 3 more times to rectify but the problem still exist

I have purchased Honda Shine on[protected] from Punjab Honda-Ahmedabad. I have reported problem of petrol cock not functioning properly on[protected] and requested for replacement. Since last 1 month they are saying that petrol cock not in stock and also not replied satisfctory. My Vehicle Registration number is GJ1-MP-2066. Please help for replacement of faulty petrol cock