Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear Sir,
My card no is [protected].When the card was issued to me the bank told me it was free of cost.but after one year they charged me some annual fee i called to the customer care of HSBC BANK and ask them to cancel my card.they charged me 3300 as membership and annual charges.Also Every month they started to send me the charges with late fees. currently the amount is some arround 7000.Finally i called up for settlement and i settled the amount. Even i received the 0 balance statement from bank.But if go for another bank for personal loan they said your name is there in CIBEL database as settled and rejected my application.
HSBC customer care not reponding properly not accepted to remove the name from the CIBEL database.
Please help me how to get cleared form CIBEL database and receive the loads from other banks.
The main complaint is why the bank guys giving wrong commintment with customers saying that lifetime free and finally we are suffers with their wrong commitment.
Please find below the zero balance statement form HSBC.

From,
Tito David,
Sinhagad Co. Op. Hsg. Soc., 12th Floor,
Room No.1206, M.P.Mills Compound,
Tardeo, Mumbai – 400 034.
Tel:[protected], Mobile: [protected]
[protected]@yahoo.co.in
Date: 7th February 2011.

To,
Consumer Forum,
Mumbai.

Sub: Cheating done by HSBC Credit Card Section

Dear Sir,
I hold 2 No. of Credit Card of HSBC No. [protected] and[protected]. Card No. [protected] Statement date 11th Oct. 2010 to 9th Nov. 2010, reflects an collection payment pick up fees of Rs.100 +10.30% service tax, the payment has been deposited by myself in HSBC Bank Pedder Road Branch drop box, why HSBC bank is charging for collection fees. After lodging an complain with phone banking and written complain to Avisekh Biswas, Managar, Customer Service, The Hongkong and Shanghai Banking Corporation Ltd, Chennai. They have replied me vide there letter No.CCONO/AN/[protected] dated 10th December 2010, and states that as a service gesture, we have reversed collection payment pick up fee of INR 100 along with service tax. The credit will reflect in next statement. They din’t apologize for the mistake they had made.

Card no.[protected] since last 3 month e.g. Nov, Dec, Jan 2011 they are charging me for collection payment pick up fess which I myself is personally dropping the payment cheque at HSBC Bank, Pedder Road Branch Drop Box. The bank are suppose levy this charge only when there representative come personally to customer to collect the payment after payment due date and issue an official receipt of the payment received to the customer with customer signature on the receipt.

The Statement of 23rd Dec. 2010 to 23rd Jan. 2011 reflects cheque collection fees of Rs.100 + 10.30% Twice, which mean there representative had come and collected the card payment twice for same statement, if that is so they should refund me for double payment.

I request and lodge a complaint against HSBC Credit Card Section, for cheating card holder in such a way. These kinds of cheating i[censored]n-notice lead innocent people bankrupt and encourage people to suicide. If HSBC Credit Card is charging me for collection payment pickup charge I challenge, let them prove with the acknowledgement slip along with my signature that I had made payment to there collection officers.

I request to take a strong action against HSBC Credit Card Section, so that they don’t cheat the customer in future.

I look forward for your kind reply and action taken.

Thanking you,
Yours truly,

Tito David

Credit Cards/Loans not related to me shown in my Credit Information Report of CIBIL

1. Credit Card No. - [protected]
2. Consumer Loan Account No.[protected]
3. Personal Loan Account No.[protected]

All the above Credit Cards/Loans of one Mr.Gopalakrishnan Mahdevan Pillai are wrongly included in my Credit Information Report of CIBIL inspite of the necessary proof of my address/PAN Card submitted by me to CIBIL.

The PAN Card No. shown in this report is AKEPG9841R.

Because of the inaccurate report of CIBIL, my loan applications to various banks for an Education loan for my son were rejected by the banks and I am put ot untold mental agony.

My repeated representations to the bank by mail/phone calls and personal visit to HSBC with all my proof did not yield any result and they still maintain that the information provided by them to CIBIL is correct.

My personal details:
M R Gopalakrishnan,
2/2, Nagathamman Koil Extension,
Ashok Nagar, Chennai-600 083
PAN Card No: ADZPG0028Q.

Dear Sir,

I had an HSBC Gold credit card (Card no. [protected]) which got expired in 02/09.

During the time of expiry I was having 0 outstanding balance in the card.

After that I never got any statement via email or post.

Now on 02-Feb this month I got a call from customer care asking me to pay Rs 8000+ on that card. And he was not able to clearly say on what basis I'm supposed to pay.

Again today I got a call from some other person from number :[protected] Claiming to be some manager and he started threatening me that I must pay this immediately otherwise they will block all my accounts etc.

Please let me know what should I do.

Thanks & Regards
Kamal

I was holding a credit card of HSBC No. [protected],which was surrendered due to poor service & financial charges despite the fact payments were made in time.Full & final payment was made on dated 30 May’10 wide letter no.FFS/CPD/NWOFF/NDH/MC/SERCO/26052010/35,letter was given to me with an assurance that it is full & final sattlement.I was also assured by the concerned person that I will receive letter of clearance within 90 days but it has been more than 7 months,I have neither received my clearance letter & I am receiving statements with additional interest,I have requested HSBC franchises to issue clearance letter but they are trying to extort more money..
Regards,
Mahesh K Butta
[protected]

This is regarding my HSBC Gold Credit Card bearing no. [protected].

I am being harrassed by the billing section of the bank continuously from last one year. Once there was a delay in payment of my bill by few days and the bank had charged me interest on it. Since this was one off kind of delay case I requested the bank to reverse the interest as I had been paying my bills on or before due dates regularly in general. The bank customer officer was so arrogant that he straight a way refused to reverse it. On this experience I asked them to just discontinue my card immediately.

Since then the bank has been showing accumulated dues from me which is nothing but interest on late interest may be from last one year. I do not have anything payable to the bank on account of purchases as I have cleared all dues.

The bank people were irritating me by calling 5-6 times a day when I was in the hospital during June to July 2010 for my brother who was suffering from cancer. I called the customer care of the bank to stop harassing me like this especially when I was tied up in some serious issues, but the bank people did not have any mercy they continued to harrasse me. Now they have gone to such an extent that they have started calling me on my office landline no. They even told my subordinates about the outstanding dues on my card. This is toally disgusting. I called the consumer care no. of the bank but of no help.

I request you to register my complaint against the bank and kindly help resolve this.

Thanks,
Veena Wadkar
Mobile [protected]

I am a classic card holder of HSBC right now it is blocked.

I had received call HSBC representative regarding balance transfer facility at 0% interest for 3 months, wihtout any additional / hidden charges. He didn't informed me that HSBC will apply finance charges if I use credit card in this period i.e. 3 months

I have availed balace transfer facility in Jun'2008 for 3 months and also used credit card in June, July'2008. For the useage of Credit Card they had charged me finance charges.

I have paid credit card used amount alongwith balance transfer amount on time (on or before due date) in each month. At any point of time I have not exceeded my credit limt (blanace transfer amount + credit card used amount). Cleared all balance transfer amount with in 3 months except finance charges. I have not used card after Oct'2008.

I had communicated the same to HSBC, but they denied to remove the finance charges and sending me the statements every month with adding finance charges for every month. Now 2.6 months are over and amount has reached to 10000/- approximately.

Kindly suggest me what action shoud take on this.

Thanks in advance.

Kindly Help out. Below is the problem faced by us using the HSBC credit card .My Husband is in dubai and they are harassing by telling my husband that his visa will be cancelled and they will call the cop. The fact being that we had asked for the detailed statement and they did not respond till date , but they are coming up with figure 1.5 lakh to be paid by us but actually we have to pay Rs 825. How to come out of this kindly advice
Trailing mails below
[protected][protected][protected][protected]
Dear Vikas,



As per the tele-talk, these are the below trailing mails+attch sent my us to HSBC. I would request u to go through this mail. I also require the justification for the outstanding being quoted by HSBC.

I will be the single point contact to close this settlement. Request HSBC to contact me for any further interactions.





Rgds

Premalatha.SK





From: Premalatha Rajendran [mailto:r.[protected]@gmail.com]
Sent: Tuesday, January 25, 2011 4:53 PM
To: Raj, Prema
Subject: Fwd: Fw: Fwd: Regarding my Credit Card no [protected]





[protected] Forwarded message[protected]
From: senthil kumar <[protected]@yahoo.co.in>
Date: Wed, Jan 6, 2010 at 1:43 AM
Subject: Fw: Fwd: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in, [protected]@hsbc.co.in, [protected]@hsbc.co.in
Cc: premalatha SK <r.[protected]@gmail.com>




Dear Manoj/Lalit

Pls find the below trailing mails stating the interactions which i had with M/s HSBC.For the mail which i had sent in the month of Nov 2006 (refer below last part of the mail) , the reply was sent(as pasted) and i received the hard copy which i am having now and based on that record the outstanding was INR 50,825.65. After that i didn't use the card.

Still iam not satisfied with your reply sent to me stating that total usage is 72300/ what is the meaning of total usage ? See the attached state ment



Based on the mail u sent , it is specified as Total usage 72300/-.



Kindly clarify for the difference in amount.



Also clarify why is the difference between closing and opening balance.



Please find attached the reconcillation Statement for your Billing Details Vs Payment Made



MAILS (Pasted below 2010)

********************************************************************************...⇄

--- Forwarded Message ----

From: "[protected]@hsbc.co.in" <[protected]@hsbc.co.in>

To: [protected]@yahoo.co.in

Sent: Thu, 2 November, 2006 2:57:08 PM

Subject: RE:Credid Card Bill [#2387215]





Dear Mr Kumar



We refer to your message of 01 November 2006.



We wish to inform that we have arranged to dispatch the Duplicate statements to your mailing address and you will be receiving the same within five working days.



If we may be of further assistance, please do not hesitate to send us a message or call our 24 Hours Phone Banking numbers.



A complete list of our phone banking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm





Warm regards



Divya Rammohan

Customer Service Officer

HSBC India.



----- Forwarded Message ----
From: "[protected]@hsbc.co.in" <[protected]@hsbc.co.in>
To: [protected]@yahoo.co.in
Sent: Tue, 2 January, 2007 7:02:53 PM
Subject: Re: Case 1433071 RE:Credid Card Bill [#2387215]

Dear Mr Senthil

We refer to your message dated 01 January 2007.

We apologise for the inconvinience caused to you.

As per teleconversation we trust we have clarrified your issue.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email to validate personal information such as your user ID or password. If you receive such a request, please call our hotline numbers as mentioned below.

If we may be of further assistance, please do not hesitate to send us a message or call our 24 hours phonebanking services.

A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm

Warm Regards

Sathish Kumar
Customer Service Officer
HSBC INDIA







rom: senthil kumar <[protected]@yahoo.co.in>
To: [protected]@hsbc.co.in
Sent: Sun, 31 December, 2006 11:00:52 PM
Subject: RE:Credid Card Bill [#2387215]

Dear sir



Please note my Contact no- [protected]



FYI



Regards



senthil

********************************************************************************...⇄

2010

Rgds

Mr.Senthil KUmar



********************************************************************************...⇄



On Tue, Dec 29, 2009 at 4:32 PM, <[protected]@hsbc.co.in> wrote:


Dear Customer,

As per our records find enclosed the details :-

Total usage 72300/-
Total Payment 51931/-
Purchase return 13299/-
RCD 1931
Fin Charges 44095


All three payments are reflecting in your credit card statement.

For further information call Lalit Garg @[protected].

Thanks & Regards
Manoj Paliwal
......................................
Tie Line[protected]
......................................



Premalatha Rajendran <r.[protected]@gmail.com>

29 Dec 2009 15:47 Mail Size: 1333156
To
Lalit GARG/CCR NDH/HBAP/[protected]@HSBC03, Manoj PALIWAL/CCR NDH/HBAP/[protected]@HSBC03, HSBC INDIA/INM/HBAP/[protected]@HSBC03

cc
Senthil Kumar <[protected]@gmail.com>, senthil kumar <[protected]@yahoo.co.in>

Subject
Fwd: Regarding my Credit Card no [protected]








Our Ref

Your Ref






Hi Lalit/Manoj

Almost one week got over still , no reply to the below mail. Kindly expedite to resolve this issue.

Rgds
Mrs. Senthil Kumar







[protected] Forwarded message[protected]
From: Premalatha Rajendran <r.[protected]@gmail.com>
Date: Tue, Dec 22, 2009 at 3:59 PM
Subject: Fwd: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in
Cc: senthil kumar <[protected]@yahoo.co.in>, Senthil Kumar <[protected]@gmail.com>


Dear Mr.Lalit

FYI

Rgds
Mrs.Senthil Kumar

from
Premalatha Rajendran <r.[protected]@gmail.com>
[protected]@hsbc.co.in,
[protected]@hsbc.co.in
dateMon, Dec 21, 2009 at 1:31 PM
subjectFwd: Regarding my Credit Card no [protected]
mailed-bygmail.com
hide details Dec 21 (1 day ago)

Dear Manoj
Awairting for ur reply!!!!!!!!!!


Rgds
Mrs.Senthil Kumar


[protected] Forwarded message[protected]
From: senthil kumar <[protected]@yahoo.co.in>
Date: Sat, Dec 19, 2009 at 12:51 AM
Subject: Regarding my Credit Card no [protected]
To: [protected]@hsbc.co.in




Dear Mr.Manoj

With ref to your mail (Credit Card No: [protected]), I would like to bring to your notice the below points/concern

Quote:

Ø Last Statement Received through hard copy: Statement Period

20th Sep 2006 to19th Oct2006

Amount stating (New Charges +Late charges +Service Tax)

: ---> INR 50,825.65

Ø Mails where sent requesting for HSBC Credit card bill , but no response

(Mail Dated à Wed, 1 November, 2006 3:54:40 PM).

Ø Card was not used for any further purchase/transactions after the month October 2006 and it got expired in may 2008.

Ø Payment Details made by the card holder for the above statement

(Proof Transaction confirmation + deposit Slip)

ü 17 Nov 2006 --->MGRoad branch, Bangalore---> INR 16,000.00

ü 13 Feb 2007 --->MGRoad branch, Bangalore---> INR 20,000.00

ü 3 Sep 2007 --->MGRoad branch, Bangalore---> INR14,000.00

Note:

Only the payment of amount INR 14000.00 has got reflected in the

Statement, but the other two payments (Rs16,000/- and Rs20,000/-) has

Not got reflected in the statement.

Ø So, Balance to be Paid is (50,[protected]+20000+14000))= Rs 825.65 by the card holder.(Eight Hundred and Twenty Six only).

Ø Request HSBC to mention the service tax for the amount Rs 825.65 and arrive at the settlement amount, so that the same is settled by the card holder and also request HSBC to issue NOC.

Ø I would like to highlight the error in the statement generated by HSBC.

Credit Card Bill NO
From Date
To Date
Opening
Balance
Closing
Balance

[protected][1]
20-Jul-07
18-Aug-07
47079.39
49292.68

[protected]
19-Aug-07
19-Sep-07
49292.68
36752.24

[protected]
20-Oct-07
19-Nov-07
38573.13
38520.88

[protected][1]
20-Nov-07
19-Dec-07
38520.88
38510.85

[protected]
20-Jan-08
19-Feb-08
40548.4
42658.08

[protected][1]
20-Feb-08
19-Mar-08
42658.08
44745.01

[protected]
20-Mar-08
19-Apr-08
44745.01
47003.26



Note :

Kindly observe the bolded once, the mismatch between the closing

balance and opening balance of the subsequent month showing a difference of

amount 2000 +.

Ø Kindly furnish the details of transactions based on which amount of

Rs 92,238.37/- has been arrived as mentioned in the Demand Notice.

I once again request u to analyse this case, so that I don’t have any obligation with HSBC. Hope HSBC does not give any room to escalate this further to respective authorities.



Expecting the reply at the earliest.



APPENDIX
1. Mail Attached
2. Statement Attached.



Rgds

Senthil Kumar .V.

[protected][protected][protected][protected][protected]

----- Forwarded Message ----

From: senthil kumar <[protected]@yahoo.co.in>

To: [protected]@hsbc.co.in

Sent: Wed, 1 November, 2006 3:54:40 PM

Subject: Credit Card Bill





Dear Sir



Many times iam requesting you people to send the Bill of My Credit card having No-[protected]. my Total Out stading i want to know. So far i have not received single Bill but your customer service person keep on calling for payment but they are not responding to send the Bill.

This is not a way of treating the customer like this.

When ever you requred to be your customer they use to come regularly and ask mant things.

May i request once again to send the bill



Senthilkumar.V

71/56, Prem nagar

JanakPuri

newdelhi-110058

Regards



senthilkumar.V







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they claim to be and the information contained in the message and any
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************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************


************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India

Incorporated in the Hong Kong SAR with limited liability
************************************************************
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Reconcillation of Bill Statement Vs Payment Made.xlsx
11K View as HTML Scan and download

[protected][protected][protected][protected]

-credit card payment related issue
-I asked to cancel my renewal but HSBC did not.
-HSBC keep sending me bills at name of Anual fee / regular tariff.


My card no is 43845XXXXXXXX057. Before its renewal date I got a call HSBC's executive and he asked me to renew. I clearly said “I don’t need please cancel my cards renewal” after a month I got my credit card bill with charges of around INR1700+. And got so many calls from your office for the payment and I told the same thing to them, after they send me a new bill of payment around INR3000.which is actually not justify.

I am getting back to back calls at my place and in office from HSBC recovery department for the same, which is really make me feel harass,HSBC creating nonsense in my personal and professional life.

I need NOC (for no dues remain) from your company so I don’t find any other hassle in future for the same.


Kusum Madhok
[protected]
srishti.[protected]@gmail.com

Dear Sir/Madam,

I am Praphulla Jamnerkar. My HSBC Credit Card No is [protected].
I have some issues in my credit Card, I have cleared all legal payments of Rs. 80/- against HSBC Credit Card in 3rd Nov. 2008. Then also Bank forcefully block my card in 2008 without communicate with me.
Now the problem is Bank send me HSBC Credit Card statement on 12 June 2010 with late fee charges, I received call from HSBC on 19 Jan 2010, Bank asked me to pay Rs. 5000/- or Bank will inform your name to CIBIL, When I was communicate with Bank, the answer was "You have block your HSBC credit card but not close, and from 2009 the HSBC Credit Card was not free, so you have to pay annual charges." But I have not block my card, card blocked by bank in 2008.

Bank not communicate with me about annual charges before. Also I didn't received HSBC Credit Card statement from 2008 to June 2010.

Please help me out from this matter.

Thanks
Praphulla

I'd a HSBC credit card [protected].

I'd some dispute with bank, and atter that I stopped payment. Few days back, a collection officer Reetu was following to me. She not left any kind of harrassment trick and after uncountable harrsement as well as threating calls from Reetu (Mob # [protected]), she promised to me that bank will issue me Full and Final Letter, If i pay Rs 10000 in one shot. She made me assured very well that after 5 to 7 days, Letter would be in my hands.

After her assurance and confirmation, I made payment on 29th Dec'10 through Cheque No. 269945. Payment collector officer (Jabbar Khan, Mob # [protected]) also wrote "Full and Final Payment received rs 10000/- by cheque" as instructed by Reetu.
Authorized Collection Firm Name : Waves Enterprises, A-828, 1st Flr, Near Hanuman Mandir, Shastri Nagar, ND-110052.

Now It's been more than 15 days gone and I'm still waiting for letter. Reetu is not responding my phone calls not giving any kind of status. When I contacted with Agent (Jabbar Khan) who collected the payment cheque, I came to know that bank has not approved settlement letter.

It's totally a fraud case where anybody becomes bank authority and torture to customers.

Kindly suggest me what action shoud take on this or how I'can get the same from bank.

Chandan
[protected]
New Delhi - 45

Hi,

This is Naresh from Bangalore.

This is for your kind consideration, I have never taken a HSBC Credit card nor any kind of account in HSBC, but past from 2 weeks i get a call stating that i have a credit card pending due to HSBC and they are telling that they will file a compliant against me, the information what they give to me is that is all false as they tell the Address is of chennai where i have never stayed else where apart from bangalore. The only proof what they have is Mobile no and even my name is not spelled properly they say it as N Naresh.

Kindly let me what i have to do regarding this.

Thanks & Regards
Naresh

Dear Sir,

I need the settlement letter for my credit card. I made the final settlement amt in check in HSBC ATM. Kindly do the needful.

My Name : VS.Senthil kumar
Card No :[protected]

Rgds,

Senthil kumar V.S

I use HSBC savings account. I am provided with a security device to operate my account through online. The security code generated from that device is mandatory if you want to do transaction or send any request or complaint to the HSBC. If I have not accessed my online account for more than 10 days, the code generated from the security device becomes invalid. So I have to login using my secondary password. But I could not do any transactions. Because I need the device code to do so. When ever this situation happens, I need to call the phone banking or customer care to get the device reactivated or what ever it is... Why do HSBC do this ??

Hi,

I had a call 3 months back from HSBC for 24000 rs due to be paid over a credit card on my name .

They started calling me weekly and started harassing me on phone, i asked and mailed them to show the transactions and due amount.

To my surprice they gave me bills of the credit card that i had already settled in 2006.

My last transaction was of 1056 rs in Jan- feb 2006 .

My June 2006 -july2006 bill came as 2461.62 ( 1056 + late feesof few months ) .

I had paid full Rs 2461.62 and settled on phone.

Now , as i see from their mail , they have added all service charges and all to that card and summed upto 24000 rs .

I am daily harassed for this payment and told that i will not be able to get any other loans from any other banks.

Please help me as what i need to do.

They are totally cheating me.


Regards,
Ratnesh

Hi,

This morning I recieved 20 calls within 15 min from +[protected] & 30405000 and no one would speak finally on one of the calls someone came online saying that he is from HSBC bank and the computer system is having a problem and hence the number of calls. Then when I stopped responding to the calls which continued, I got a call from a person Identifying himself as Sanjay Miryala from Umag towers, Malad HSBC Bank and he ordered me to make an immediate payment.

I have not receieved any bill / statement for my credit card and I was being harassed to make payments. When I told him to send me a duplicate bill he said " You have made a transcation on the card so you must know that you have to pay the Bank, so make the payment now". and all this in a very agressive and rude tone. Then he called his Manager Shelly Chokhani on line who conveniently telles me that an executive will be sent to collect the payment and also hand over my bill to me for which they will charge me.

I requested for sending the statement via email / fax, etc to which they replied that they dont have any such option. Expecting me to make payments without sending me the bill and the inappropriate way of talking is absolutely not acceptable and I do not wish to continue with the card / Bank.

What are my options in this case? Please advise

Dear Consumer Complaints Forum, This is a second complaint i am putting against HSBC. As mentioned earlier, I was being charged on Credit Statements amounts and was being forced to honor payments, where I was not even given a card. When i complained here, HSBC executive acknowledged their fault and rectified. Here again, for last one month, despite registering for Physical Statements on Credit Card, I have not been given the Physical copy. Even the email version doesnt work with Passwrd. In such a case, i have not received the statement in both the forms of the Card Statement that i am entitled to. Yet, the bank executives have ensured i get a harrowing experience by being called by Chennai call centre some 30 time in span of 5 mins. When i spoke to the executive, she confirmed that it was mistakeon HSBC part not to send the statement and they promised it wd be done with an executve this sunday (12th Dec 2010) between 4 pm to 7pm. On sunday morning at 10 am when i was out of the city, i get a call from executive, that he is busy and will come at 11 am. When i told him it was not pssible since i was out of the city, he disconnected and said he will see. Suddenly on Tuesday at 8 pm, the executive lands up at my residence and demands the cheque. He infact states when asked why he didnt turn up on Sunday at Promised time by bank, that "I WAS BUSY AND ON SUNDAY I DONT GET TIME TO DO COLLECTION". HE infact said that I HAVE TO COME DOWN AND GIVE HIM CHEQUE. Since i was alone at home, i refused and he then fought iwth my security guard, asking to let him in my flat. His cell number is [protected]. This morning, 15th Dec, when i was out of the city, again i got around 27 phone calls asking me to pay while acknowledging that bank will take action against the executive. I was again told that i wd have to pay asap. I have requested for sat 9 am as i have to go to a doctor for the whole day, yet they speciied that the person will come at their own convenience. When i questioned that why i am suffering for banks failure of not giving me a statement, iwas told THAT I HAVE TO FIRST PAY AND THEN ASK Questions. Can i pl request people to boycott HSBC credit cards for their completley unprofessional and unruly behaviour. CaN SENIOR HSBC MANAGERS UNDERSTAND WHY IS SUCH TREATMENT BEING METED OUT

Punita Kalra
[protected]@gmail.com
punita.[protected]@gmail.com

Hi All,

I had one credit card from HSBC([protected]). i have closed the card and paid the balance amount and got the NO DUE LETTER and Zero Balance Statement on April'10. I got my CIBIL[protected]. As per my CIBIL report the above card status showing WRITTEN OFF. i send the scan copy of NO Due letter and Zero balance Statement. CIBIL Contacted HSBC, but HSBC didn't update by record as closed.

Please help on this to remove the status from CIBIL.


Thanks,
Sathiyamurthy.R

Dear SIr,

I am having HSBC bank Home Loan as there are few Bank branches i have opted for internet banking. I raised preclosure of home loan on 22nd of Nov 2010. I relieved call that it will be done (as there was a top-up loan which i had prepaid using internet banking facility) but even after 2 week i didnt received neither foreclosure letter or my account was made zero even though balance was available.
When i again called on 10 Dec 2010, it was told to me i can do foreclosure of home loan on internet banking i have to go to branch office with foreclosure letter (Which is not feasible option as its far from my current address and i travel frequently ).
The option of prepayment was given to me with instruction that more than 25% of my total amount will receive 2 % service charge which i agreed, but again representative told that i cant do more than 25 % over the phone or internet bank request and i have to go to branch office.
For delay in foreclosure letter why should customer be responsible to pay the interest rate because it was delayed by HSBC representative.
Also, Mail clearly suggest that foreclosure can be made over the phone or internet bank request as i had already done for the Top-Up Loan.

~Vijay

I am Shailendra Jain, I used to have a HSBC credit card in Mumbai in Year 2004. I remember I did all the settlements before closing that card, but still some outstanding balance is being shown in my CIBIL report.

I have provided all the possible details (including Name on card, Date of Birth, Account Number, Opened date, Last Payment date, Closed date, Status etc.) which could facilitate them in searching my records in their database. I spoke to call center folks multiple times, then I exchanged multiple mails & then I even visited to local HSBC card settlement office but no one is able to trace my details in the database.

I still do not have any response from HSBC, neither through email ([protected]@hsbc.co.in & [protected]@hsbc.co.in) nor from call center[protected] & [protected]). Call center people are not able to find records of my card/account in their database, hence they are not in position to say anything. They just end up saying that send a mail to [protected]@hsbc.co.in

If my records are not available in HSBC database then on what basis they are sending updates to CIBIL?

It has been more than a month since I am talking to HSBC in this regard & HSBC is not able to resolve my queries. Ultimately I am escalating this issue to consumer forum & RBI.