Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

HSBC — remove my name from cibil

i am mr SOM RAJ BAKSHI i had persnol loan account[protected] FROM HSBC bank.my loan has been cleared and bank send me the noc on 17th july.2010 and i just want to remove my name from cibil.

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄


http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S in India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄


http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S

in

India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

The Manager,
HSBC Credit Card.


Sub; Issue of credit card cheque payment -Reg
Ref: credit card No:[protected]


With above subject, I have received your HSBC credit card statement for the month aug 2011 and mentioned that i have not paid for last month due payment but i have pay in through cheque your coimbatore branch and i put in a cheque your HSBC collecting cheque box on 10.08.2011. but mentioned the statement is not paid for your courier and mail statement. I have deposit the cheque of ICICI Bank cheque, a sum of Rs.1000/-(One Thousand Only) cheque no.471600 dt.10.08.2011. till date not reduce my payment account. I have a letter send to HSBC (credit card) coimbatore branch the above issue.Please verify and correct it my credit card account. please help to me this matter and awaiting for your valuable feedback.

I have pay in correct date for before due date in every month for my previous payment statement.So please take serious action of of this issue.


Thanks and regards,
Rajkumar.M
[protected]
[protected]@yahoo.com

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...

If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC+Bank

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

Hi,

There is something fishy going in this recovery business, HSBC recovery agents are trying to reach & abuse people who are somewhat in my network but i myself don't know their contacts.

How come a agency know all the such confidential private data.

Please Beware these MNC banks are just ruthless.

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.

Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.

So if you would like to contact me, please send me your complaint in full. I will do everything I can to help you.

Kind regards
Michael

Mobile: 0044 [protected]

E-mail: [protected]@aol.com

HSBC Credit Card — Updation in CIBIL record

I am Suraj Ratan Mohta and holder of HSBC card NO. [protected]. I have cancelled the same card during 2004 and there is no dues on card. the same is also confirmed by the bank. But in CIBIL current month report my account status is showing written off. I have requested bank to please sent an email to CIBIL to rectify the account status, but they are saying it will take 30-60 days. My home loan is stuck because of the wrong information given by the bank. I request HSBC bank to sent the updated account status immediately. so that i my home loan file can be processed. My email ID is [protected]@gmail.com and mobile # [protected].

I, Pramod Chavan, is the Credit Card holder of your bank having Credit Card No – [protected]. Marketing person of HSBC telling me it’s a lifetime free card. Now from last few months back, I suddenly receive a SMS from HSBC requesting me to pay a Minimum amount. I have never been used this card single time. Then how I got the statement every time for payment. This is my third mail for canceling the credit card, so pl. cancel my card.

Regards,
Pramod

sir i would like to know my credit card status whose ref. no .is as given below.[protected]

sir i got an sms by ref no[protected] to know my credit card applied status.how to find out.

sir i would like to know my credit card status whose ref. no .is as given below.[protected]

sir i got an sms by ref no[protected] to know my credit card applied status.how to find out.

HSBC is getting a good business from technopark. their employees and agents are roaming around technopark and getting the business than any other credit card companies. But some bitter experiences from Hsbc seems we should careful about the HSBC and its people. This is an incident happened to Mr.Arun, a software engineer working in Technopark.If you are a Credit card holder, Please read on. It can happen to you also.

Here is the entire incident in his own words

"I was a credit card holder from HSBC with the HSBC card No. XXXXXXXXXX9509, Since they were not giving me any bills/ statement on time and added unwanted charges, interest to my card, I went for HSBC card settlement by paying an amount of Rs.7600 in 5 installment. I have paid 3 installments on time and then only noted that my payment was not updated in my HSBC Card account as per their (SMS update form HSBC server). So I told the executive that I will be paying the amount only in the HSBC Bank, Vellayambalam after discussing with the manager. Unfortunately for the next 6 days I couldn't go to Trivandrum HSBC.

In the mean time some of the HSBC executives collected my wife house's phone number from my mother and called them. They have threatened them and asked them to pay the amount. My marriage was only 2 months back. So you can imagine the situation.

In fact my wife's family and any of the members have any connection with HSBC bank, and I didn't mention their name or address anywhere in my application or any related documents with HSBC. Even though instead of going for any actions which is in straight forward nature/in terms of legal, they were continuesly threatening my family members or even my relatives.

I went to HSBC Vellayambalam today (Saturday, 9 Aug) by 1 am with one of my friend, as per the executive's direction I met Mr. Remesh Pillai (Asst. Manager, Collection Department, HSBC). I explained him all the details, he said the normal settlement procedure is that they will collect all the cheques and not even interact with the customer. Then I asked them why you called to my home and even wife's house. Then he changed his tone and said that you made a default and that's why they did that. Me asked, 'Why you called and threatened my relatives, I got ?' He said, I was not reachable at that time and that is their normal procedure and we can't send court notice to all defaulters. And we will be taking our own methods to collect it back.

I raised then and asked if this is the mode of your business you won't be doing any new business in technopark. And told them that I will be forwarding complaints to Technopark authorities, and will forward mail to all employees. (He got angry with this comment). He asked me to do what ever you want (mentioned he started his credit card collection career around 6 years, so he knows how to handle things) and asked me to get out from his office.

Then I told, you opened an office for the customers to do the transactions and get their problems resolved then why u asked me to get out. Then he and one of his colleague raised suddenly and pushed me on my neck, then the asst manger (Remesh Pillai) also pushed me from my back and abused me. They were using such bad word even in front of some lady staffs. They pushed me till the exit. (If anyone of your relatives/friends working in the first floor of HSBC Vellayambalam, you can enquire the same with them).

You will be thinking that a normal business people won't do that. Even I am wondering, how can they respond like that. I told this story to Museum police, even they were telling me that a manager/asst. manager won't respond like that. And about the threatening of my relatives, they took it as a casual thing. The SI said, if the credit card payment not paid they will call your relatives, there is nothing new in that. They didn't even filed a complaint, they just wrote his name on the compliant which I gave to him, and told me that we will call you after enquiring this. In future if someone get a chance to deal with Mr. Remesh Pillai, you can understand the things.

I am literally down, coz I can't face my wife's relatives now. And first time somebody manhandled me, abused me for the same HSBC Credit Card. I really request you to maintain a good payment history with HSBC Credit Card, if somebody plans to go for HSBC card please be aware of such traps.

It should not happen to anyone else, So Please forward this message to your friends to get aware of HSBC traps.

Dear sir,

my hsbc card number is [protected]. I am regularly paying the card amount before 3 - 4 days due date. but you are giving unwanted charges in my statement. kindly see the last month statement my total due amount 802.10.but i have paid payment Rs 803.00. dtd 14.10.2008.on due date. why you given FINANCE CHARGES AND LATE PAYMENT CHARGES.So i can not pay unwanted charges. so kindly credit the unwanted charges.
IF YOU DON'T CREDIT UNWANTED CHARGES. PLS CANCELL THE CARD.

thanking you

R.JAGANATHAN

Dear Sir,
I am following up regularly basis, but not yet resolved.
pls help and resolve this issue me a letter which is my subject line.
thanks and regards:
Thanks & Regards
Ranjeet


_____________________________________________
From: ranjeet jaiswal [mailto:ranjeet.[protected]@e-nxt.com]
Sent: Wednesday, October 22, 2008 5:11 PM
To: 'HSBC INDIA NET'
Subject: still pending : issue me a letter canceled of my credit card from the begning and no any dues. (KMM1177013I123L0KM)

Re

Fyi

_____________________________________________
From: ranjeet jaiswal [mailto:ranjeet.[protected]@e-nxt.com]
Sent: Saturday, August 23, 2008 2:48 PM
To: 'HSBC INDIA NET'
Subject: RE: issue me a letter canceled of my credit card from the begning and no any dues. (KMM1177013I123L0KM)

Dear Manali,

Hope you have gone through my mail sent earlier, If not then kindly read the same again. I am not asking for the fresh credit card.

I am receiving the HSBC credit card bill every month even though I had not received any card from the bank. Credit card details as per the statement are: [protected]

How a bank can send a bill even though the card is not sent to me. I want a apology letter from the bank and also provide me the solution urgently else I will escalate this matter to RBI and send a notice to the bank also for ruining my credit history and harassing me by sending a false bill every month.

Regards,

Ranjeet Jaiswal

#[protected]

HSBC Credit Card.No: [protected]
Auual fees charges even after card cancellation

xvxcv

Dear Sir,

I have been searching consumer complaints forum and found this site
This is with reference to my HSBC credit card no [protected]
I would like to inform you that I had requested HSBC to close this card almost 3 years ago. At that point in time I did not have any outstanding on my card.

However despite this request to close my card HSBC continued to send me mailers asking for renewal of card fees. I have calling up HSBC phone banking to close my credit card account and to stop sending me mailers asking for card renewal fees.
On every call made to phone banking I was informed that my credit card would be closed.
Now the reason for writing to you is to bring to your notice the extremely unprofessional way HSBC has handled my case.
I have recently applied for a loan no a financial institution recently and today they informed me that during my creditability verification
they found my name in the credit card defaulter list and this default has been reported by HSBC bank !!!
This is extremely shocking news to me and to know that my name appears on the defaulter list due to no fault of mine is extremely exasperating !!!
It feels as if I have made a mistake to have ever accepted a HSBC credit card.
Today for the entire day I have been speaking to HSBC phone banking and collections people but none of the teams have given me satisfactory response.

Another fructating thing is when I called customer care they routed to some collection dept who repeadly informing that they can not do any thing about this, I should be contacting another HSBC agency numbers. All phone numbers which they gave me are not existing. I extremely surprised with this behaviour of HSBC.
My calls are simply being tossed from one team to the other.
I am sure that you would understand my plight from a CUSTOMER perspective and surely agree that this is not to be expected from an MNC banking institution.

I need 2 things from HSBC at the earliest:
1. Clearance letter from HSBC that my name has been put up in the defaulter list by mistake and there is no outstanding on my credit card.
2. Ensure that my name is cleared from the defaulter list.

I request if such matters can be taken to consumer court and drag them to floor.

Regds,
Prasad

HI,
I am following up regularly basis, but not yet resolved.
pls help and resolve this issue me a letter which is my subject line.

Below mention types are mail i receved from last 2 month after 25 request loginng by me but problem is still that, WHY YOU ARE TRAPING ME WHEN I HAVE NOT ADOPT ANY POLICY THEN WHY YOU ARE TOURTUER ME, IS IT YOUR POLICY SUGGEST ME A/SP?????????????????

I WILL NEVER PAY ONE PAISA FOR THIS TYPE OF FRAUD

RAGHAVENDAR


--- On Sun, 5/31/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:


From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card ***9077 (KMM3952738I123L0KM)
To: "pop top" <[protected]@yahoo.com>
Date: Sunday, May 31, 2009, 8:46 AM


Dear Mr. Mandal,

Reference Number [protected]

We refer to your email dated 29 May 2009 regarding Tata Aig Policy
against your HSBC Credit Card.

We acknowledge receipt of your complaint and have registered the same
under reference no: [protected]. Please allow us five working days to
investigate the matter conclusively by when a final response would be
shared with you.

We fully appreciate that you would like this matter resolved as soon as
possible. HSBC is committed to serving the best interests of all our
customers. In view of this, we have put rigorous complaints handling
service standards in place for handling any complaints fairly and
speedily.

Should you require any further assistance, please feel free to contact
our 24 Hours Phone Banking numbers found on the reverse of your credit
card or visit our website www.hsbc.co.in for further details.

Assuring you of our best services, always.

Our records reflect that since we had not received any part payment
towards the entire outstanding for long time, the Finance charges and
the Late payment charges have been levied in segregated form as this
interest has been calculated from transaction date to payment due date
and statement date to due date on the statement balance due and the
balance which was due for previous months.

The interest - free credit is available if the entire billed amount is
settled by the payment due date. If part payment/no payment is received
by the due date, the outstanding amount from the date of the statement
attracts finance charges at the rate of 3.5% (42% p.a.) per month for
classic card and 3.3% p.m. (39.6% p.a.) for gold card.

Additionally, all new transactions also attract a finance charge from
the date of posting into the account once the account uses the extended
credit facility. The finance charge is debited on the last day of the
billing cycle and is applied using the "average of daily balance"
method.

Therefore we regret to reverse the incremental charges and also request
you to henceforth make the payment towards your entire outstanding on or
before the payment due date to avoid any incremental charges being
levied to your card account.

Please feel free to write to us for further clarification.

Yours sincerely,

Queen Banerjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

"Now you can be protected against loss of your wallet and travel
documents with the Card Protection Plan (CPP). To know more, please SMS
''CARD? to 575750. Conditions apply."



[protected][protected]-
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"

Hi,
Below mention types are mail i receved from last 2 month after 25 request loginng by me but problem is still that, WHY YOU ARE TRAPING ME WHEN I HAVE NOT ADOPT ANY POLICY THEN WHY YOU ARE TOURTUE ME, IS IT YOUR POLICY SUGGEST ME A/SP I WILL NEVER PAY ONE PAISA FOR THIS TYPE OF FRAUD
01/06/2009
To,
The Manager (Credit Card Division) and Tata AIG
HSBC/Tata Aig
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April 09. I was naturally shocked as I am a salaried employee and have no other sources of income Despite my request to cancel the policies the same have not been cancelled till date I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
I feel Very bad about HSBC and Tata AIG. They are not suppose to encourage like this. First of all they don't have any rights to issue the Policy by Telephone confirmation without writen approval from the Customer.
I send the request to TATA-AIG Insurance to cancel my policy which I am not interested at all.
The customer service of HSBC is canvasing for TATA-AIG but when I request HSBC to cancel my policy the told me to contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will lose many credit card customers soon...
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
Reminder : I have send 25 Request letter but till date i have not receved any sutable answer by your side
Is it your banking system?????? Plz suggest
Why you are misguiding me??? When I have not adopt any policy and not received any document from Tata Aig Insurance and nor any statement received from hsbc, At the last time 10 April 09 I have received your bill statement then I surprised what is this?????????, and then I contact to you.
I do not want know your management system regarding to Tata plus hsbc, But I only know I will never pay one paisa for this type of fraud
If you are not able to help me then I will go to Consumer Court, Why you not understand the power of a Consumer
I hope you will solve my Problem a/s/p
I am waiting to your suitable answer if I find you do not helping me then I will go to consumer court Delhi and log Fir in police station also
Your management staff gave me a big pain regarding to fake insurance of tata aig
Plz closed this issue A/S/P

Raghavendra Mandal
Card No: [protected]






--- On Sun, 5/31/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:


From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card ***9077 (KMM3952738I123L0KM)
To: "pop top" <[protected]@yahoo.com>
Date: Sunday, May 31, 2009, 8:46 AM


Dear Mr. Mandal,

Reference Number [protected]

We refer to your email dated 29 May 2009 regarding Tata Aig Policy
against your HSBC Credit Card.

We acknowledge receipt of your complaint and have registered the same
under reference no: [protected]. Please allow us five working days to
investigate the matter conclusively by when a final response would be
shared with you.

We fully appreciate that you would like this matter resolved as soon as
possible. HSBC is committed to serving the best interests of all our
customers. In view of this, we have put rigorous complaints handling
service standards in place for handling any complaints fairly and
speedily.

Should you require any further assistance, please feel free to contact
our 24 Hours Phone Banking numbers found on the reverse of your credit
card or visit our website www.hsbc.co.in for further details.

Assuring you of our best services, always.

Our records reflect that since we had not received any part payment
towards the entire outstanding for long time, the Finance charges and
the Late payment charges have been levied in segregated form as this
interest has been calculated from transaction date to payment due date
and statement date to due date on the statement balance due and the
balance which was due for previous months.

The interest - free credit is available if the entire billed amount is
settled by the payment due date. If part payment/no payment is received
by the due date, the outstanding amount from the date of the statement
attracts finance charges at the rate of 3.5% (42% p.a.) per month for
classic card and 3.3% p.m. (39.6% p.a.) for gold card.

Additionally, all new transactions also attract a finance charge from
the date of posting into the account once the account uses the extended
credit facility. The finance charge is debited on the last day of the
billing cycle and is applied using the "average of daily balance"
method.

Therefore we regret to reverse the incremental charges and also request
you to henceforth make the payment towards your entire outstanding on or
before the payment due date to avoid any incremental charges being
levied to your card account.

Please feel free to write to us for further clarification.

Yours sincerely,

Queen Banerjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

"Now you can be protected against loss of your wallet and travel
documents with the Card Protection Plan (CPP). To know more, please SMS
''CARD? to 575750. Conditions apply."



[protected][protected]-
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"

REMINDER...


To,
The Manager (Credit Card Division) and Tata AIG
HSBC/Tata Aig
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam
I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me statement 10th April 09. I was naturally shocked as I am a salaried employee and have no other sources of income Despite my request to cancel the policies the same have not been cancelled till date I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).
Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)
I feel Very bad about HSBC and Tata AIG. They are not suppose to encourage like this. First of all they don't have any rights to issue the Policy by Telephone confirmation without writen approval from the Customer.
I send the request to TATA-AIG Insurance to cancel my policy which I am not interested at all.
The customer service of HSBC is canvasing for TATA-AIG but when I request HSBC to cancel my policy the told me to contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will lose many credit card customers soon...
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
Reminder : I have send 25 Request letter but till date i have not receved any sutable answer by your side
Is it your banking system?????? Plz suggest
Why you are misguiding me??? When I have not adopt any policy and not received any document from Tata Aig Insurance and nor any statement received from hsbc, At the last time 10 April 09 I have received your bill statement then I surprised what is this?????????, and then I contact to you.
I do not want know your management system regarding to Tata plus hsbc, But I only know I will never pay one paisa for this type of fraud
If you are not able to help me then I will go to Consumer Court, Why you not understand the power of a Consumer
I hope you will solve my Problem a/s/p
I am waiting to your suitable answer if I find you do not helping me then I will go to consumer court Delhi and log Fir in police station also
Your management staff gave me a big pain regarding to fake insurance of tata aig
Plz closed this issue A/S/P

Raghavendra Mandal
Card No: [protected]

HSBC they really create a mental tension to the credit card holder, by giving a minimum of 5 calls daily to promote some stupid offer. I suggest not to use the card for god sake.

I am cancelling the card today. I used the card for a period of 2 years, till date I have claimed the reward points, still i haven't received my gift. Really a stupid service, no cashback or no point redemption, no proper service, and always call and give fake information, making the customer think, why they choose this stupid card.

Dear Friends,

HSBC is very irrosipancable bank. and it customer care is uneducated and they always misguide to customer wherever i have called i got different answer of my problem and which are different and uselees ( I had a credit card NOC issue with HSBC)

if your problem is not resolve yet please follow below http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal and talk to his manager don't send mail call up him two three then will listen you. Please note DON'T trust his verbal communication every thing should be on writing because they change his statement like we does change our under garment after bath.

Neeraj

Harassment - HSBC credit card
I am a Indian :Pvt. employee. The HSBC Credit Card representatives almost forced me to get one HSBC credit card with false promises. They issued card in somebody else's name inspite of all docs After paying them they are charging and charging unnecessarily and now they are harassing me for the payment which has been already paid. Some Mr. Sunil Kumar from their Customer care center called up and abused me and started hrassing my 9 year old daughter at my residence. But within a short time, they started sending statements showing dues against my cards.I don;t know what to do now..

But my agony does not end here. I am still receiving calls from the recovery agents & statements showing balance fees of Rs. 35000, may be with late fees also (no explanation given on statement).

I therefore request you kindly to stop sending any statement against my cards which are already cancelled and returned. The calls from recovery cell should also be stopped IMMEDIATELY, which is causing great deal of harassment and pain to me and my 9 year old daughter

Hope you will look into the matter to relieve me of my tension & pain.

I had made a complaint against the Cancellation of DD (Balance Transfer) which is submitted to SBI CARD, The Payments made by me should be reversed as well as the minimum amout due I had submitted should also be remitted to my account.

Thanking U,

HSBC Credit Cards — Forcing me to pay someone else's outstanding

I am having a HSBC credit card. I was just carrying the card without using it. my outstanding was zero but in Aug'09 I got the bill of Rs. 4832.00. I called up their customer care to ask about this and they found out that this was a mistake from their side that they transferred someone else's balance to my card and will reverse the amount but after 4 months I am still getting calls from their collection department. 20 calls a day. I had called customer care so many times but they are not doing anything about this. they are levying the interest and other charges every month.
it is a mental harassment cese. suggest me what should I do?

Hi Sir,

I was holding HSBC credit card which was given to me with Life time free facility. But to my surprised, when I stopped using this card, HSBC charged me anual fees of 2500 Rs and without any information, late payment charges kept on getting added to my card. After some time, HSBC closed my card and still kept on charging Late financial charges. After 2 years, i was sent a statement which read as Outstanding 17000 Rs.
I tried to talk to one various person from recovdy department from Mumbai delhi, and they forced to pay outstanding of Rs. 17000 which i have not used..
I asked her why I was charged anual fees and thay did not give any answer. I also wished to talk to senior but she did not transfer my call.
This is really surprising that I will have to pay for something which I have never ever used.
Can you please suggest me if there is any way for me to close this without paying these Charges.

Tushar

there is no need to pay that much, as they cannot recover it, u pay only what u have used or 40% of what u have actually used. and tell them for the settlement. pls pay only on receiving the settlement letter. or tell them to see u in court which they cant do. dont worry nothing is going to happen to u in any way. if they trouble u more register fir in nr. police station for harrasment

Hi..

My name is Manesh Raina. Before two years, in 2007, my HSBC credit card got expired and during that time I had to go to China for my job. After some time in Mar 2008, I got a call from HSBC Credit Card department that there is an outstanding due on my credit card amounting to 50,000 INR. I told them that I never got the card but they insisted on it. They started harassing my parents, and I finally paid the money and cleared my dues with the bank in May 2008.

But now the problem is that I am trying to get a new credit card and it was rejected. The reason was that my name is in the CIBIL defaulter list. After so much time they have not removed my name from the defaulter list even though I had paid the money for the card which I never got from the bank. I called the HSBC customer care and they gave me one number[protected] and told me to talk to them. After repeated calls no one picks up the call there and I think it is just a fake number given by HSBC customer care people.

Now I just want to know what should I do in order to make my name removed from CIBIL defaulter list even though I had paid the money.

I want to cancel my credit card, credit card no. [protected]. What is the procedure for cancellation and is ther any fee charged towards this.

I am Ajay kumar, Please contact me at [protected] or email me at [protected]@yahoo.com

was using a credit card of your bank CC No. -[protected], till 2008.

You can check the monthly statements up to dec 2007. All payments are up to date and no one is missed even for last date.

But if you see in statement of dec 2007, payment due date was 4 feb 2008. So as usual I put a check for this amount and that checks get bounce due to some over write or sign miss match. So I call a call from your collection dept on[protected] saying that "sir your check was not cleared and you can make a payment today so no late fee will be charged".



I asked to send some body from HSBC as she said, and make a payment to him.

Then in next month _jan 2008) statement I found a lot of amount for this late fee. as see in jan2008.pdf as attached

Then I call HSBC costumer care and she said that this late fee will be canceled in next month stmnt and you can pay rest of amount excluding late fee.

But if you see the stmnt of feb 2008 again this late fee will remain continue.

so this way this issue between HSPC and me stated ad after that I put a request to close my card.

After that many time I got a call from HSBC and many times I called HSBC. But no body asks me for solution for this. I asked that please clear this issue other wise it will became many fold in coming years.

In dec 2008 I got a call from HSBC saying that if I will pay Rs127 only she will close this issue and give a clearing letter to me. so on Some body Mr. Jitender (Mob- no. [protected] at that time) came to me and I make a payment on 12-12-08 to him(please see the attached slip ). Mr. Jitender said that clearing letter will be posted at my address with in 3 days. But till now I have not received any letter from HSBC and stmnt are coming regular basis.
what to do ?
Please let me know on [protected]

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.

Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.

So if you would like to contact me, please send me your complaint in full.

Kind regards
Michael

Mobile: 0044 [protected]

E-mail: [protected]@aol.com

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.

Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.

So if you would like to contact me, please send me your complaint in full. I will do everything I can to help you.

Kind regards
Michael

Mobile: 0044 [protected]

E-mail: [protected]@aol.com

Dear Sir,
I was issued a credit card by HSBC in the year 2006. The HSBC executive was not confirmed me about the actual interest rate. I was not received the statement regularly. Even I have paid the amount regularly (as the statement received). But I found that the payable amount was increasing every month while I was not purchasing anything. One serious problem is that the opening balance in the statement was very much higher than the previous month's closing balance. How is it possible? When I call to customer care they behaved very badly. They register my problem six times But I was not received any solution from their side. Nobody is taking the responsibility for the fake statement. They are mentally torturing me very much. Now I want to close my account with full and final payment than I called to customer care. They said, my case is transferred to the recovery department. They provide me some contact numbers of recovery department in Noida. When I am trying to contact them nobody is picking up the phone.
I am requesting to Honorable Resreve Bank Of India to take any hard action against such type of Fraud Banks which are harassing the people of India.

My HSBC credit card was stolen and misused on 25th April. I had blocked the card on 26th morning as soon as I realized it was missing, lodged a police complaint and submitted a copy of this complaint to HSBC along with complete details of the misused transactions, Bangalore MG Road Branch on 29th April, after having to make 3 trips to the branch. I have a stamped acknowledgement from the branch.

Ever since I have been calling HSBC Customer Care regularly and they are telling me the matter is still under investigation and will take more time.

On the other hand I am regularly getting threatening calls from the Collection department (2-3 calls everyday on my mobile and home landline number) for payment of the disputed amount.

I have been using this card regularly for the last 4-5 years and have been making regular, full payments. And now I am being harassed continuously by one department of the organization for delays caused by another department of the same organization.

My card number ending with 6523 has an outstanding of Rs. 40000 which has all sorts of interests attached. I am being harrassed by the HSBC bank employees for payment of the same. I will pay a maximum of 50% on the principal amount which is Rs. 15000 to settle this card. If the bank authorities wish to take this amount and settle the card then we can hold a discussion on the same or else I would not entertain any more horassing calls from this bank.

Hi !
Your situation is similar to mine. I was a gold card customer from beginning and my limits were increased repeatedly by bank. One day i changed my address and notified the bank by email and courier. They did not do. But their collection deptt started hounding, abusing, threatening me and kept collecting minimum due (or more than minimum due) from me by sending a person to my address, but never helped to change address and did not send statements for too long.

I am considering to make an association of people who are harassed by HSBC cards. ALL INTERESTED MAY WRITE TO MY MAIL ADDRESS.
Trehan

I have this credit card form HSBC and due to some financial problems I was not able to do the payments.i was setteled the payament in august 2008 with Howeverdid some minimum payments as the bank kept troubling me with phone calls and sending people at my house.

even after they are sending me letter for outsnaing amount of Rs.27000/-also iwas personaly infrom to bank for all this problem the bank is not cooperating with me and They are mentally torturing me very much for payament of out standing amount.
I am requesting to Honorable Resreve Bank Of India to take any hard action against such type of Fraud Banks which are harassing the people of India

Dear Sir,

My card no is 9848, last year hsbc customer care executive took a request to provide me a balance transfer dd of 14000/- rs but when i recived that dd i was of only 6000/-rs. I returned that dd to the branch...after few days i again talked to customer care executive at that time after doing all calculation regarding my a/c he promised me that at this time u will surely get 14000/- rs dd, but again i got the dd of 5028/- only then i called up to the bank and request to cancel that. thier cc executive told me to take my dd back by sending an executive but after a month when no body came... i again called to bank But at this time they refuse to sent thier executive but now when i have submitted the dd to the bank, bank is not ready to return my interest amount for that money which i had never use.

Thanks & Regards
Deepak Arora

HSBC Called me up & told me that purchase transaction of Rs.12 is showing in my name in Nov 10 from Bharat Petroleum though I haven't used the Card for last 4months.
Shameless people ...why Rs.12...should have added Rs.1200...

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄


http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S

in

India


So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

I have a credit card with HSBC, I have not crossed the credit limit stipulated by HSBC Credit cards division, but I was charged over-limit fee of 500/- and service tax of 14.5% on the over limit fee. This is even unfair practice. Please let me know if there is a way to avoid this unnecessary penalty on my account.

HSBC BANK GOONS LAND LINE NO[protected].TRACE OFFICES BY ADDRESS WHERE THIS LANDLINE NO WAS INSTALLED.TAKE STERN ACTION AGAINST EMPLOYEES INVOLVED WITH THESE TYPE OF ANTI SOCIAL ACTVITIES.BY HARASSING LADIES AT HOME USING WRONG LANGUAGE ETC.

HSBC BANK GOONS LAND LINE NO[protected]

HSBC BANK RECOVERY GOONS NO IN DELHI[protected].ALL THEY ARE DOING FOR COMMISSION GIVEN BY BANK FOR RECOVERY.WE HAVE PROOF ALSO WITH US.MOSTLY THEY HARASS PEOPLE ON MOBILE PHONES WITHOUT KNOWING IN WHICH STATE OF MIND CUSTOMER IS SUFFERING.MOSTLY THEY PUT PRESSURE ON PATIENTS SUFERING FROM DIFFERENT DISEASES.

DATE - 03/11/2010.

HSBC BANK IS NOT OBEYING RBI GUIDELINES HARASSING PEOPLE.TILL 5.30PM(APPROX) PHONE NO[protected].OF HSBC BANK GOONS PHONE IS WORKING.NOW THEIR PHONE IS NOT WORKING.AROUND 6.PM .WHOLE DAY IT IS IN WORKING CONDITION.TAKE ACTION AGAINST HSBC BANK FOR THIS ACT.

HSBC — harassment

[protected], [protected] this number is fraud there is rahul, raman, suresh, all guys are fraud and they harress. people. This is not complaint.but the action to be taken immediatly. i sent these numbers to the police and i also watched these people.

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...


http://www.consumercomplaints.in/?search=HSBC+Bank

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

write to banking ombudsmen