Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Hi

I have make 13000 payment from my credit card from 13 march 2010, bank will give all their customer 50 days validity to pay their bill But they bill me on 25 March 2010 which is last due date. No matter i will submit my check on 22 march 2010 on their south ex branch but company will clear it on 3 April 2010. the check it been clear i'll check it out from my bank account statement. For some reasons i have to out of town for few month. the company didn't told me your due is clear or not they just increased penalty and late payment charges month by month. i came my town in the Oct. i just check out the bill it is around 4596 rs. i talk to them (bank representative) but they did give no satisfactory answer on this matter they just tell me just pay your balance amount. also my call is also block.

Pls. advice me what i can do on this.

regards
Hemant
[protected]

Hi,
This is malireddy, upendra.My HSBC credit card no - [protected]. I have made my last payment in 12/04/2008 i.e April12th 2008 of 2500 RS. and after that i didnt use the card for long time and then i came to knw that i lost my card.Last 6 months back i got a call from Chennai thrid party and told that i need to pay the of 8000 RS inorder to close the card..I got shock and asked the details and there is no response. And now recently i planned for Loan and came to know there is outstanding amount of 14100( there is no transaction since last 2years but they charged intrest may be for late payment) in CIBIL. now iam ready to pay the entire outstanding but the HSBC collection department people(Balacheran, swetha) telling that they will not give any proof or reciept. They are telling i need to drop a cheque and it will take 10 working days to reflect in the system. Even im ready to drop but i have seen so many complaints reg HSBC that even if the customer wil pay the entire then sometimes it will not reflect in the system then again the customer need to pay the entire amount.Hence i asked them i required a recipet or proof telling that i payed the entire amount but they are not willing to give and the way they respond is really iritate to the customer. I dont know why the service is worst in HSBC. i have other credit card and recently i closed standard credit card and i got all the documents at the time of payment, really i appreciate that since as a customer i feel very happy the way service provided.

Kindly please take this complaint, since because of this my loan is not getting which is affecting my life. I am willling to pay the outstanding amount eventhough there is no usage of mine, but require the recipet or proof. Else if there is any confirmation mail or message telling that i payed the amount from HSBC Bank person.

Hi Sir/Madam,

I have received a notice from The Honkong & Shanghai Banking Co., Ltd, #84, Ghandhi Bazaar Main Road, Basavanagudi, Bangalore – 560084 for the outstanding balance of 5,31,618.54 rupees on the credit card No: [protected].

I did not apply for this card in The Honkong & Shanghai Banking Co., Ltd.

I did not receive the card bearing the number [protected] and I did not make any transactions using this card.

My permanent address is the same for few decades, my local address in Bangalore is the same from December 2007 to till date and my mobile number ([protected]) is also same from August 2007. The Honkong & Shanghai Banking Co., Ltd did not communicate to me either through postal or telephone or e-mail service till date regarding delivery of the card, monthly statement, due amount, etc. All of a sudden, on 4th October 2010, I received the notice for the huge outstanding amount to my permanent address. The area pincode (641001) mentioned in the notice is also not correct. My actual area pincode is 628501.

I have spoken to the contact as mentioned in the notice, Mr. Tharanth Ramamoorthy, Manager of Basavanagudi branch. Initially He said that card was delivered in Nov 2007 and later He said that was a renewal card for another credit card. He is not giving much details of the credit card account.

In Nov 2007, I have applied for a credit card in The Honkong & Shanghai Banking Co., Ltd., received a credit card bearing the number [protected], used that card, and paid all the dues to the bank. This account was closed by the bank on May 2010 and no additional card is issued for this card. I have attached the no due letter that I received from the bank’s customer care. That letter clarifies the above mentioned details.


I think, either bank sent the notice to my permanent address by mistake or someone misused my name and permanent address for their application and bank did not verify the application properly. The Honkong & Shanghai Banking Co., Ltd. has to check their records properly and scrutinize their credit card application process

am going a lodge complaint in RBI . If necessary action is not taken I will involve media as well. Your immediate action will be appreciated.

I hope you will understand my present position and help me in this regard to get rid of this situation and resolve the problem at the earliest!

Thanks,

Subramanian Manickam
[protected]/mani.[protected]@gmail.com

Dear sir/madam,

This is regarding HSBC credit card [protected], which I have not received and used by someone else.

Let me explain clearly: I am an SAP consultant and was working with Intelligroup Bangalore from 3rd January 2008 to 6th June 2008. Then after I got relocated to Hyderabad. But after two years now I am receiving calls and legal notices from HSBC saying that I used HSBC credit card and need to pay 60000/-. I found one contact number on legal notice and called him. As he said that they issued my credit card on 12th June 2008, which is clearly telling that I am not received because I was not there in Bangalore after I got transferred to Hyderabad on 6th June 2008. I explained him the same and also told that I can show evidence that where I have a mail from my manager that I reported from 9th June 2008 in Hyderabad Intelligroup. After few days I got another legal notice and the contact person name is changed and when I called them I was told that they investigate and let me know but still they are harassing me. When I went to HSBC and talked to their executive he said that I need to write a mail to [protected]@hsbc.co.in.

I am sincerely requesting you to look into this as soon as possible and close. Unnecessarily without receiving the card I am getting harassed by collection executives.

Please take this seriously and let me know if I can get benefited legally for their harassment.

Thanks
Uma Shankar
Ramadugu.[protected]@gmail.com

I am paleti upendra Lakshman Rao Having 3 credit cards in HSBC from more than 10years. out of three one card was cancelled on[protected].vide card No.[protected], and second one is also cancelled on[protected] vide card No.[protected], oprating the 3rd card no[protected] till March 2010 with an out standing of Rs.23,748.94Np. out of that i have paid Rs 6700 on[protected] vide cheque no.0808512 and balance payement of Rs 17,048.94 also i have cleared on[protected] including intrest Rs.17,439 vide cheque no.808519.
Here the payment is deposited into card no [protected] insted of card No [protected] in to cancelled account. even though it is a cancelled card bank credited to that account and demanding the payment of arrers for running card.That i have clarified over phone. they have got it transfer to regular account. after that they have started demanding and harasing to pay intrest and penality for the period of transfer effected in their records as delay payment. from that day onwords I am not using my card and informed over phone and sent mails also to cancel my card. even though they are harasing me over phone daily and thretning me that they are goingto provide this information to the credit information bureau of India limited(CIBIL) vide their letter No.[protected]. kindly help me in this matter and do justice to me.

paleti upendra Lakshman Rao. H.o MIG -B/16/G1, BESIDE D MART 5TH PH KPHB COLONY. KUKATPALLY. HYDERABAD.

My name is girish kumar pal credit card no [protected].
I have talk with Mr jatin said balance total amount Rs. 318/- Ref. no.[protected] Dated 2/8/2010
so we have cash deposited at Cnought place new Delhi Ref. no ndh8-00032

so now what type balance and bill pending amount show this .
I have deposit cheque no 293386 dated 2/07/2010 Rs. 16636/- deposit at IP Ext. Patpar ganj Delhi
so not clear on my account and again and again call so issued other cheque no 293392 dated 12/7/2010 and it is cleared so stoped the last cheque


best regard

thanks

Girish kumar pal

[protected]
[protected]@gmail.com

Beware of HSBC home loan sales practices where they disburse loans in their systems without obtaining the necessary property documentation and then hold on to your demand draft until the property documents are submitted to them. Meanwhile your EMI payments start and you are paying interest on funds that have not been received by you.

Dear Sir,

I got HSBC Credit Card Number [protected]. They told me that there is no annual fee for the credit for life. I charged for Rs 1158.15 for annual fee. Even I do not use that card from the day beging. There is no transaction for even 1 rupee. Then how they charged like this. If we refuse to pay the amount they simply reverse the same and make a list in CIBIL. (The same thing happen to one of my friend Mr S Satheeshkumar) How can you allow this type of business. I got some little goodwill in CIBIL. What is my position now?

R Selvakumar
[protected]
AP 362 - 7th Sector - 35th Street
K K Nagar - Chennai 600078.
Tamilnadu.
My Pan Card No AVAPS8003Q
Email ID : [protected]@yahoo.com

Dear Sir/Madam,

This is in regards to the Credit Card with end four digit 6363(if needed I will provide
full CC number), Bank is claiming that this card is related to my account despite of the fact that neither I applied for this card ever nor I received/used it ever despite of this they keep calling me time by time
for the outstanding payments I have already logged written complaint with HSBC bank around 1.5 years
back but still they bothering me and making my personal life hell, I asked them to give any proof/document
which supports the fact that I received/used this card buy they never provide any detail, now I want to
log a complaint against them in consumer court or any consumer complaint forum and need your help.
Awaiting your response on this.

Rakesh Bora
mail7.[protected]@gmail.com
Mobile:- [protected]

Mob. no [protected] recd. online for the tracking of consignment, but it is now 10.00 A.M. , I tried calling 5 times but still nobody is respoding, if nobody is using it , then why it is kept in service.I am in need o[censored]rgent document from hsbc back holding AWB no.[protected] which has to be reached at my mailing address today without fail so request you to help me in this regard.

Regards,

Mithil S.Nadapude.
[protected].

Dear Sir/Mam,
I had a credit card of HSBC bearing the no.[protected] .After using the card i made the cash payment few months against statement.
After sometime as because of some unavoidable circumstances was unable to make the payment asked the bank for settlement if they have any option for the same. One day a executive Mr. Sajid ,Mob. No.[protected] ,of M/s Bilkish Associates Pvt. Ltd, Andheri, (West) Mumbai came to me on 16.05.2008 with a settlement letter no.MUM/WO/MAY-08/15/MFS dt .May 15, 2008 where clearly mentioned INR 12000/- is to be made on or before 19th may 2008 in one installment.
Accordingly Payment of Rs.12000/-given Mr. Sajid under CHQ. No.813167 dt.17.05.08 of HDFC Bank and also the amount debited from my account. Mr. Sajid has also given me one receipt of HSBC bearing the no.CPD3 0204216 dt.16.05.08. under which received my Chq. Afterwards as per the commitment made on the HSBC settlement letter neither given me the zero balance statement nor given any no dues clearance, not only that even after receiving the settlement amount not updated to CIBIL ,as a result of which my name has not been removed.
It has been observed from many instances that in most of the cases banks are agreed upon the settlement but even after collecting the money from the customer and not up dating CIBIL and harassing the customer.
Hence, I urged before you for justice with the removal of my name from the CIBIL

Thnx & rgds,

GOPAL DAS
Mob. No. [protected].

HSBC is the worst bank to open an account in, I would say to anyone who is even thinking of opening an account with this bank - dont do it.
I opened an NRE and NRO account with them about 3 yrs ago, first they got my name wrong, then other details wrong. Even if you go to the branch personally the staff pretend to be helpful but do nothing at all.

After a few months there were some withdrawls from my account, which ofcourse I was not even aware of because I was not even in the country. Next trip to pune was spent having to prove this and getting them to refund this money as it was a mistake on their path.

Now they have deactivated one of my accounts and charging me for it and even after using internet banking, after logging in myself and sending them a request to activate this account. I have been told I need to send or come into the bank with photo identity and a letter and all sorts of rubbish. Ofcourse all of this is only possible if I am in the country.

HSBC only charge you for all sorts, its the easiest way for them to rob their customers and Oh did I mention they will de-activate your account and charge you for that too. So if you open the account with say 10, 000 after all their charges your left with nothing.

I am in the process of closing both accounts and be rid of the nighmare called HSBC. Dunno how long this will take - wish me luck

Hi,

This is Rajakumar from Chennai, got my CIBIL report on last week. The below details are not related to me, all are showing huge outstanding all from HSBC bank only.

Total Due Rs.5,79,201/-

After this HSBC put as a WRITTEN OFF satus in CIBIL report which looses my credit history this is very ridicules and don’t except this kind of behavior from a MNC bank .I am fed up now from HSBC and feeling very disgusting that I was a customer of HSBC and writing this to you now.

mail id [protected]@rediffmail.com

CIBIL details are

Account number: XXXX5872
Type: Personal Loan
Opened: [protected]
Last Payment: [protected]
Closed: ----
Reported: [protected]
Sanctioned: 1, 81,000/-
Status: WRITTEN OFF

Account number: XXXX8961
Type: Credit Card
Opened: [protected]
Last Payment: [protected]
Closed: [protected]
Reported: [protected]
High Credit: 2, 77,058/-
Current Bal: 2, 77,058/-
Overdue 2, 77,058/-
Status: WRITTEN OFF

Account number: XXXX5073
Type: Credit Card
Opened: [protected]
Last Payment: [protected]
Closed: [protected]
Reported: [protected]
High Credit: 1, 21,143/-
Current Bal: 1, 21,143/-
Overdue 1, 21,143/-
Status: WRITTEN OFF

Hi all,

I took the HSBC Credit Card about an year ago. I have no problems as such with the card but I have started receiving calls for their premium circle program & once in a week I do receive the call for this offer, which is being provided in association with a firm called PLAT5.

The offer is quite lucrative but I am skeptical whether I should opt for it or not. In this program as shared by the tele caller, we will get vacation for 2 night & 3 days in the selected properties, 5 % Cash back maximum up to Rs 500, a domestic return ticket voucher which would cover base fare, polo club wrist watch & few international offers which can be redeemed while travelling abroad...

Altogether the package is really nice what's stopping me back is why bank is providing so many benefits in one program itself???

Card no. [protected]
HSB people canelled my card without giving any intimation to me and it was very terrible situation for me when i went for shopping and given my HSBC card for swiping, and the shopkeeper informed that i need to speak to customer card for clarification and came to know from customer card that card has been cancelled.

If you check the history of payment on the card you will find that all payments was regularly made but things gone worst when i started reqeusting for limit enhancement which they simply neglected. It should be our right to know that on what grounds banks consider the limit enhancement request. Then my account was wrongly debited with late fee charges and i continuously followed for reversal of charges. It was not acceptable at all, first you debit the account with late fee charges and then all of sudden cancell the card without informing the customer. I kept on requesting them for reinstating of card and i was assured that same will be done. I was clealry mentioning in all my mails that till the time needful is done i will not make any payment but they people were lest bothered about my concern. Then they started calling my numbers threating for payment of outstanding. I have sent n number of mails to nodal officer, HSBC for doing the needful but they are not ready to listen at all.

I have reqeusted them to reinstate my card and reverse all the unnecessary charges debited in my account and also send me apology letter for the harassment i faced in the entire episode. I am ready to make all payment in one sort subject to condition that all charges are immeditately reversed and card is reinstated.

Hope that my case is taken on prioroty to avoid harassment which i am facing due to colletion agents calling me regularly.

If any of you are thinking about investing with HSBC - PMS, please don't. You will save yourself a lot of heartache. Not only is the choice of stocks bad, but the timing of buying and selling is completely indefensible. Horrible performance in spite of staying invested for over 2 years. OK because of market vagaries, one can excuse the performance. Of course they have the BEST Fund Manager who will naturally "outperform" the market. Which never happens.

But the services and the over charging? Providing completely wrong end of the year financial documents? Wrong Balance Sheets? Even the ones signed by their auditors? Horrible feedback and total opaqueness from their account executives, so called "Relationship Managers"? But wait...the worst is still to come.

I decided to stop the PMS and asked for the stocks back in my custody and control. It has now been 7 months since I stopped the PMS...they have given me custody...but I cannot buy or sell the shares!! There is always some document or other that has not been signed. Some permission letter not submitted. Or some Letter of Authority that still needs to be issued. I am FED UP! Mind you I have been a customer of HSBC for the last 26 years and a Premier customer for 25 of those years.

God help the new customers. Lalit Manaktala. New Delhi.

Hello,

On July 30th 2010 I have applied for HSBC credit card. When I called customer care Pune, I came to know that my application is rejected. I am perfectly fine if my application gets rejected because of any reason however; I would need all documents which I had submitted along with the form.

The response of a Call center guy was horrible when I asked him about returning my documents he simply went on MUTE and stopped responding.

I am no more interested in HSBC credit card even if you offer it free of cost. I just need all documents back and also would like to bring to your senior management notice about the response I got from your so called customer care.

Documents which I had submitted:

1. Photos
2. Visiting Card
3. PAN Card photocopy
4. Passport photocopy
5. Light bill

I hope I will get a positive response. Thanks in advance.

Regards,
Ravi

P.S.: My Acknowledgement receipt no is: 29516, Agency Name: SERCO

Sir,

I had settled my credit card account.

CARD NO. [protected]

Settlement Letter - June'09 for 18999.24

Payment:

June'09 - 3000.00
July'09 - 3500.00
Aug'09 - 3600.00
Sep'09 - 3800.00
Oct'09 - 5100.00 (after approval with Mr.Ravi of HSBC as last date of settlement was 30th September'09)

All details confirmed with the Settlement Customer Care no. at [protected] at 16.38 on 19.8.2010 and further with Bank at my personal visit of HSBC office on 24.8.10.


At my above visit, Bank informed me that my settlement was void, as last date was 30th September and Mr. Ravi left HSBC, so his commitment is not valid. I had to further settle my account for Rs. 30,000/-.

At the time of my last payment, Mr. Ravi was employee of HSBC (not settlement agency), and represent HSBC. His commitment can be deemed to be commitment of HSBC.

Further, no communication was made as of void of above settlement.


How further bank employees can be trusted?

I a not a HSBC credit card holder. I received a call from HSBC Punjabi Bagh office. Some lady, who apparently works in my Company, is a defaulter of HSBC, as per the executive. The customer's name is Roma Khatri. She has been receiving calls from HSBC regarding payments, and as per HSBC she has given my number to HSBC as an alternate number. I do not know this employee. I have been receiving calls from HSBC since morning constantly, and they are speaking with me in sly language, they also have recovered my landline number and are calling on it too, continuously, giving bad words to my family members as well. The number from which I have received calls is[protected].

I do agree that this is a recovery call, and they have to behave firmly with defaulters, but I tried my best to convince them that I am in no way associated with any Roma Khatri, who is the defaulter. But they are not ready to listen anything and are speaking sly language. Also I have contacted my company admin and Roma Khatri as well, and she is a new comer and said has already closed the card 3 yrs back, and has not given HSBC my number.

I want strict action to be taken on this issue, the lady has not disclosed her name. I am ready to lodge a police compliant if no revert received or action taken.

Regards,

Sandeep Nathani
# - [protected]

Dear All,
When i was first offered HSBC credit card [protected],it was given to me free of charge ,but now suddenly i receive the statement with renewal charges ( membership fee )of rs 700 + service tax of rs 70+ed cess of rs 5,when i called them up and told them that i was given the card it was free with no renewal charges @ suddenly after almost 5 years they have started charging ?????????????????


Regards

Dilip Bhojwani
[protected]