Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear sir

HSBC PRAGATHI FINANCE they provided loan Rs. 40,000/- for my loan a/c[protected] for 36 months EMI is 2243 interest is graeter the prinple amount is it correct for RBI rules Total amount is 80748 and also 3 checks given to at the time loan for ECS pupose signed all the documents they Issued for Health Insurence policey without inform me is it compalsary for insurence at the time of loan . They activated ECS for Insurence also at time office HSBS branch was closed with out inform the cutomer. I went office they saying recless answers

kindly give me response of above matter



yours
E.Chalapathi
[protected]@gmail.com

Dear Sir,

In continuation to my earlier complaint which is tagged under -http://www.consumercomplaints.in/complaints/hsbc-personal-loan-c457457.html, I would like to inform you that the above mentioned official of HSBC played a brutal act of hiding herself and she started avoiding my escalation by informing her peer team members to convey that she is not in her desk or she is meeting and so on. I was p-a-t-i-e-n-t and believed her team members status confirmation. But one fine day they said she is not in her desk and she didnt turn to office today. I was online in my mobile and called her desk from my landline number, she picked my call and got caught. She felt so bad and insulted on her hide out being revealed by her foolish act of cowardness. How can a VP of Customer Service be uncourageous??

She was rude once she came online and tried to cover her folly act by raising her voice - she has sent 10 times email seeking 7 more days of TAT to resolve the case. Now my concern is in HSBC CEO's desk - Ms. Naina Lal Kidwai. She is also not interested in giving a response.

HSBC wrongly updated my CIBIL ratings for 3 years and thereby all my financial supports were blocked. HSBC threatened me and my family members by their Debt Management Team wrongly for 3 years after settlement made in 2007. I have the necessary proof for the same.

I need a fair compensation for all HSBC brutal and setback customer service. Kindly help me on this.

Regards,
Solomon Jones

TO WHOM SO EVER IT MAY CONCERN THS IS JUST TO INFORM YOU THAT HSBC ISSUED ME A CREDIT CARD ON[protected],SOME HOW SVV NO IS LEAKED MY THE BANK AND WITH THE HELP OF SVV NO. SOMEBODY HAS USED THIS FOR ONLINE PURCHASING SO MY CREDIT BALANCE INCREASED,HSBC HAS NOT TAKEN CARE OF MY COMPLIANT AND THEY CONTINUE CHARGED INTREST,I PUT A CASE IN CONSUMER COURT.
BY THE HELP OF LEGAL ADVISIOR OF HSBC,I PAID MAIN AMOUNT WITHOUT ANY EXPENSES ON[protected]AND NOW CURRENT BALANCE IS ZERO.BUT STATUS IS NOT CLEAR IN CIBIL STATUS.AND BECAUSE OF THIS I AM NOT ABLE TO TAKE ANY LOAN NOW.
KINDLY DO THE NEEDFUL.
DILIP KACHHAWAHA
[protected]
JODHPUR
[protected]@rediffmail.com

Hi Sir

I have credit card holder of HSBC Bank. And the Credit Card Number is [protected]. I had some dispute amount of Rs 11000 + amount with the bank in Month Oct 2010.Since i had not done the traction. I had been complaining to the bank since last 1.5 years. But never got answer Because of this i Did not pay the money since that time..

I got call from one of the bank recovery agent Name is Amol Patil. He abused my family and told me that if i will not pay the money , He will kill my family and so on. More ever he told me that he is from Police etc. My father is heart patient and it cause the problem to her.

I seriously want to understand whether bank is doing this or some other agencies are doing this.

I came to know that the amount is reached up to 35 K which is really not acceptable since there were dispute between bank and me.

I want to know to whome should i Approach and how to Approach.

Subject: “Settlement done - PL Account not closed by the Bank for 3 yrs - Customer Escalates to Banking Ombudsman - HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement”

Hi,
I am Solomon Jesudoss Jones who took HSBC Personal loan in the year 2005 - Gone for settlement in 2007 December.
Settlement done by self, as per the content of settlement letter on 10th December 2007, However, account was not closed by the HSBC bank till June 2010.
I approached the HSBC Nodal & Chennai Banking Ombudsman after all my recently applied Car / PL / Home loan applications got rejected by the other banks.
I came to know that HSBC has black listed my profile by wrongly updating an overdue figure in CIBIL records for 3 years. HSBC's Debt Management Team & Legal Advocates did the follow -up with me for collecting the money in this Interim Period of 3 yrs, post to the settlement done by self. HSBC continuously pestered, contributed mental trauma & agony to self and family members.
HSBC accepted their mistake in written as Clerical Oversight Negligence error since the concern brought to light by self to Banking Ombudsman. Now HSBC closed the PL account post to hundreds of mail sent by self to Nodal & Banking Ombudsman and later changed the status as Settled in CIBIL records in June 2010 wherein it was wrongly updated as "WRITEOFF" for last 3 YRS.
HSBC hasn't returned the 5 Security Cheques yet, given by self to the Bank. HSBC agrees that they haven’t closed the account post to the settlement cash received in the year 2007. Wherein the Personal Financial Services Head of HSBC - Mr. Gannesh Bharadwaj and his Team confirms that they have sent the cheques in March 2008 via Blue dart services.
Wherein when I enquired with Blue Dart, a gentleman named Mr. Sundar Rajan from Chennai Team confirmed that the mentioned Air Way Bill # does not belong to the March 2008 batch. And he confirmed that the consignment is sent only on Sept 2010 by a different person to a different address.
HSBC approached Blue Dart Mumbai and hooked Mr. Floyd and cooked the information and confirmed that the shipment has been sent on March 2008 itself. And he confirmed in his letter that they have two shipment details with the same AWB #.
One belongs to March 2008 and the other Sep 2010. And they are not willing to share any further information since it’s a very back dated case. Now HSBC & Blue Dart together trying to play fool around with me, wherein am yet to receive the cheques.
Amidst all these chaos HSBC CEO - Ms. Naina Lal Kidwai & Her Team - Mr. Gannesh Bharadwaj, Mr. Maneesh Srivastava & Ms. Sathya Srinivasan, Mr. GS Balaji, Ms. Vaishali, Ms. AS Sudha are trying to play self appraised escalation matrix and trying to convince their folly with a handful of peanuts compensation to settle this case amicably.

There is no one with proper Customer Service handling skills available with this World's local bank - From Top CEO to Associate level!
They have a sick database to check the previous interactions done by the team with the customer. Every time the customer has to update the chief officials on the query that we have posted with them. They keep changing – every time new officials will interact and we need to update them, its tactics played by the HSBC to play fool around with the customers and drag the case for ages.
Dear Public,
Never feel proud or relaxed or believe that your concern will get addressed immediately - If they say they are the CEO / Heads / VP or whatever crap they want to tag themselves - None knows Customer Service and none deserves their stipulated designations and keep up their commitment.
Honestly they complicate, drag and confuse more than the customer care executive. HSBC Management is known for that!!

My Concerns to be addressed by the HSBC Bank –
1. Compensation of 2.5 Millions for wrongly Black Listing post to the settlement done in the year 2007.

2. 5 Security cheques to be handed over / Need an inspection to be done on the entire database. Since they tell stories to the customer as the account closed in 2010 vary with the confirmation on cheques sent in March 2008.

3. Immediate Medical expenses to be met for mental agony and trauma contributed to all our family members by HSBC.


Thanks & Regards,
Solomon Jones

My Card No.[protected]
My Name Rajeev M. Pathak
Since July 2010 ,I am not getting bills /statements from the HSBC bank Credit card div. I tried to complain on their tel.no.66800001, but being a too long interactive ,automatic system I failed.Last many adays their persons from recovery dept. hre persistently harrassing me by making calls at home,& at office .Itried to tell them about non receipt of bills. They asked me contact customer care which is again interactive.
You are requested to kindly see to it that I receive the bills in time & till then no late payment charges are levied.

I AM BEING THREATENED BY SOME MUSCLEMEN APPOINTED BY HSBC CREDIT CARD, I AM RECEIVING CALLS THAT THEY WILL BEAT ME AND KIDNAP MY FAMILY MEMBERS.IF I DO NOT REPAY THE AMOUNT.
AFTER A LOT OF STRESS ON MY BRAIN I CAME TO KNOW THAT I GOT A CREDIT CARD OF HSBC AROUND 6 YEARS BACK, WHICH WAS MADE AFTER REPEATED FOLLOW UPS AND REQUEST BY THEM. I WAS TOLD IT IS FREE OF COST THROUGH OUT LIFE.BUT WHEN I TRIED TO USE IT AT ONE PLACE , IT WAS FOUND THAT ITS MAGNETIC FIELD WAS CORRUPT AND CARD WAS NOT USABLE, SO IT WAS NEVER USED.
I INFORMED THE HSBC THRU MAIL ALSO AS NOBODY PICKS UP CALL AT THEIR CALL CENTRE.

I USED TO GET SO MANY CALLS FROM THEM , BUT I REPETEDLY TOLD THEM THE SAME THING.

I WAS EVEN THREATENED FEW YEARS BACK ALSO , BUT FROM LAST THREE YEARS THERE WERE NO CALLS.

I DESTROYED ALL THE DOCUMENT ASSUMING IT IS OVER NOW.I EVEN DO NOT HAVE THE NO. OF THE CARD.

YESTERDAY AGAIN I GOT A CALL FROM SOME GOONDAH ELEMENTS THREATENING ME.

PLEASE HELP ME , I HAVE NEVER USED THEIR CARD AS IT WAS NOT USABLE. AND I HONESTLY TELLS YOU THAT I WILL PAY ENTIRE AMPOUNT IF BANK PROOVES THAT I HAVE DONE ANY PURCHASE ON THAT CARD.

HELP ME;

REGARDS

MANOJ SINGH
H.N. - 399/2, CHIRANJEEV VIHAR,GHAZIABD

phone no. : [protected]

Hi, I have a credit card with HSBC for almost an year. My payments are reaching HSBC promptly. Off-late i had called up the customer service to get total outstanding due on my card so that i can make a full payment. Having called the customer service agent and getting clarification on the total payment that i needed to pay in total, I made full o/s payment to the bank on the very next day. After 30th day i called up the HSBC to cancel my card, but to my utter shock the customer service agent informs me that i cannot close the card unless i clear the balance due of Rs 110. I informed the customer service agent that i had check with the customer service agent last month and made full payment as per her instruction. In spite of that the customer service agent was very unpleasant, rude and lacked basic etiquette to treat me as a customer. When asked for manager to escalate this issue she was totally unprofessional in replying that the manager cannot involve themselves nor can they help me. My telephone calls to HSBC bank for further help in resolver the above issue has gone unheard by them. Today i received a letter from bank stating that i need to pay the Rs 200 on the card. I would like to have the top management look into this seriously and have this resovled before i could take serious legal actions against the bank and also have this notified to financial Ombudsman Service. Please have this issue resolved and my contact details are:
Name: Kartik. Bilchode
Contact # : [protected]

Hi

I have make 13000 payment from my credit card from 13 march 2010, bank will give all their customer 50 days validity to pay their bill But they bill me on 25 March 2010 which is last due date. No matter i will submit my check on 22 march 2010 on their south ex branch but company will clear it on 3 April 2010. the check it been clear i'll check it out from my bank account statement. For some reasons i have to out of town for few month. the company didn't told me your due is clear or not they just increased penalty and late payment charges month by month. i came my town in the Oct. i just check out the bill it is around 4596 rs. i talk to them (bank representative) but they did give no satisfactory answer on this matter they just tell me just pay your balance amount. also my call is also block.

Pls. advice me what i can do on this.

regards
Hemant
[protected]

Hi,
This is malireddy, upendra.My HSBC credit card no - [protected]. I have made my last payment in 12/04/2008 i.e April12th 2008 of 2500 RS. and after that i didnt use the card for long time and then i came to knw that i lost my card.Last 6 months back i got a call from Chennai thrid party and told that i need to pay the of 8000 RS inorder to close the card..I got shock and asked the details and there is no response. And now recently i planned for Loan and came to know there is outstanding amount of 14100( there is no transaction since last 2years but they charged intrest may be for late payment) in CIBIL. now iam ready to pay the entire outstanding but the HSBC collection department people(Balacheran, swetha) telling that they will not give any proof or reciept. They are telling i need to drop a cheque and it will take 10 working days to reflect in the system. Even im ready to drop but i have seen so many complaints reg HSBC that even if the customer wil pay the entire then sometimes it will not reflect in the system then again the customer need to pay the entire amount.Hence i asked them i required a recipet or proof telling that i payed the entire amount but they are not willing to give and the way they respond is really iritate to the customer. I dont know why the service is worst in HSBC. i have other credit card and recently i closed standard credit card and i got all the documents at the time of payment, really i appreciate that since as a customer i feel very happy the way service provided.

Kindly please take this complaint, since because of this my loan is not getting which is affecting my life. I am willling to pay the outstanding amount eventhough there is no usage of mine, but require the recipet or proof. Else if there is any confirmation mail or message telling that i payed the amount from HSBC Bank person.

Hi Sir/Madam,

I have received a notice from The Honkong & Shanghai Banking Co., Ltd, #84, Ghandhi Bazaar Main Road, Basavanagudi, Bangalore – 560084 for the outstanding balance of 5,31,618.54 rupees on the credit card No: [protected].

I did not apply for this card in The Honkong & Shanghai Banking Co., Ltd.

I did not receive the card bearing the number [protected] and I did not make any transactions using this card.

My permanent address is the same for few decades, my local address in Bangalore is the same from December 2007 to till date and my mobile number ([protected]) is also same from August 2007. The Honkong & Shanghai Banking Co., Ltd did not communicate to me either through postal or telephone or e-mail service till date regarding delivery of the card, monthly statement, due amount, etc. All of a sudden, on 4th October 2010, I received the notice for the huge outstanding amount to my permanent address. The area pincode (641001) mentioned in the notice is also not correct. My actual area pincode is 628501.

I have spoken to the contact as mentioned in the notice, Mr. Tharanth Ramamoorthy, Manager of Basavanagudi branch. Initially He said that card was delivered in Nov 2007 and later He said that was a renewal card for another credit card. He is not giving much details of the credit card account.

In Nov 2007, I have applied for a credit card in The Honkong & Shanghai Banking Co., Ltd., received a credit card bearing the number [protected], used that card, and paid all the dues to the bank. This account was closed by the bank on May 2010 and no additional card is issued for this card. I have attached the no due letter that I received from the bank’s customer care. That letter clarifies the above mentioned details.


I think, either bank sent the notice to my permanent address by mistake or someone misused my name and permanent address for their application and bank did not verify the application properly. The Honkong & Shanghai Banking Co., Ltd. has to check their records properly and scrutinize their credit card application process

am going a lodge complaint in RBI . If necessary action is not taken I will involve media as well. Your immediate action will be appreciated.

I hope you will understand my present position and help me in this regard to get rid of this situation and resolve the problem at the earliest!

Thanks,

Subramanian Manickam
[protected]/mani.[protected]@gmail.com

Dear sir/madam,

This is regarding HSBC credit card [protected], which I have not received and used by someone else.

Let me explain clearly: I am an SAP consultant and was working with Intelligroup Bangalore from 3rd January 2008 to 6th June 2008. Then after I got relocated to Hyderabad. But after two years now I am receiving calls and legal notices from HSBC saying that I used HSBC credit card and need to pay 60000/-. I found one contact number on legal notice and called him. As he said that they issued my credit card on 12th June 2008, which is clearly telling that I am not received because I was not there in Bangalore after I got transferred to Hyderabad on 6th June 2008. I explained him the same and also told that I can show evidence that where I have a mail from my manager that I reported from 9th June 2008 in Hyderabad Intelligroup. After few days I got another legal notice and the contact person name is changed and when I called them I was told that they investigate and let me know but still they are harassing me. When I went to HSBC and talked to their executive he said that I need to write a mail to [protected]@hsbc.co.in.

I am sincerely requesting you to look into this as soon as possible and close. Unnecessarily without receiving the card I am getting harassed by collection executives.

Please take this seriously and let me know if I can get benefited legally for their harassment.

Thanks
Uma Shankar
Ramadugu.[protected]@gmail.com

I am paleti upendra Lakshman Rao Having 3 credit cards in HSBC from more than 10years. out of three one card was cancelled on[protected].vide card No.[protected], and second one is also cancelled on[protected] vide card No.[protected], oprating the 3rd card no[protected] till March 2010 with an out standing of Rs.23,748.94Np. out of that i have paid Rs 6700 on[protected] vide cheque no.0808512 and balance payement of Rs 17,048.94 also i have cleared on[protected] including intrest Rs.17,439 vide cheque no.808519.
Here the payment is deposited into card no [protected] insted of card No [protected] in to cancelled account. even though it is a cancelled card bank credited to that account and demanding the payment of arrers for running card.That i have clarified over phone. they have got it transfer to regular account. after that they have started demanding and harasing to pay intrest and penality for the period of transfer effected in their records as delay payment. from that day onwords I am not using my card and informed over phone and sent mails also to cancel my card. even though they are harasing me over phone daily and thretning me that they are goingto provide this information to the credit information bureau of India limited(CIBIL) vide their letter No.[protected]. kindly help me in this matter and do justice to me.

paleti upendra Lakshman Rao. H.o MIG -B/16/G1, BESIDE D MART 5TH PH KPHB COLONY. KUKATPALLY. HYDERABAD.

I AM HOLDING A SAVING ACCOUNT IN HSBC BANK FROM LAST 15 YEARS, RECENTLY I HAD DEPOSIT RS 10000/- IN MY ACCOUNT ON 30TH SEP TO FULFIL MY REQUIRMENT OF FUNDS FOR MY PERSONAL LOAN ECS FROM THAT ACCOUNT. BUT BANK HAD BOUNCED THAT AND WHEN ENQUIRED WITH CUSTOMER CARE, PERSON TOLD ME THE ACCOUNT WAS IN NEGATIVE BALANCE OF RS 350/ SOME 15 BANK CHGS ENTRIES. WHEN A RAISED QUESTIONS, THE CCE DISCONNECTED MY CALL

HOW A CUSTOMER COME...

My name is girish kumar pal credit card no [protected].
I have talk with Mr jatin said balance total amount Rs. 318/- Ref. no.[protected] Dated 2/8/2010
so we have cash deposited at Cnought place new Delhi Ref. no ndh8-00032

so now what type balance and bill pending amount show this .
I have deposit cheque no 293386 dated 2/07/2010 Rs. 16636/- deposit at IP Ext. Patpar ganj Delhi
so not clear on my account and again and again call so issued other cheque no 293392 dated 12/7/2010 and it is cleared so stoped the last cheque


best regard

thanks

Girish kumar pal

[protected]
[protected]@gmail.com

Beware of HSBC home loan sales practices where they disburse loans in their systems without obtaining the necessary property documentation and then hold on to your demand draft until the property documents are submitted to them. Meanwhile your EMI payments start and you are paying interest on funds that have not been received by you.

Dear Sir,

I got HSBC Credit Card Number [protected]. They told me that there is no annual fee for the credit for life. I charged for Rs 1158.15 for annual fee. Even I do not use that card from the day beging. There is no transaction for even 1 rupee. Then how they charged like this. If we refuse to pay the amount they simply reverse the same and make a list in CIBIL. (The same thing happen to one of my friend Mr S Satheeshkumar) How can you allow this type of business. I got some little goodwill in CIBIL. What is my position now?

R Selvakumar
[protected]
AP 362 - 7th Sector - 35th Street
K K Nagar - Chennai 600078.
Tamilnadu.
My Pan Card No AVAPS8003Q
Email ID : [protected]@yahoo.com

Dear Sir/Madam,

This is in regards to the Credit Card with end four digit 6363(if needed I will provide
full CC number), Bank is claiming that this card is related to my account despite of the fact that neither I applied for this card ever nor I received/used it ever despite of this they keep calling me time by time
for the outstanding payments I have already logged written complaint with HSBC bank around 1.5 years
back but still they bothering me and making my personal life hell, I asked them to give any proof/document
which supports the fact that I received/used this card buy they never provide any detail, now I want to
log a complaint against them in consumer court or any consumer complaint forum and need your help.
Awaiting your response on this.

Rakesh Bora
mail7.[protected]@gmail.com
Mobile:- [protected]

Mob. no [protected] recd. online for the tracking of consignment, but it is now 10.00 A.M. , I tried calling 5 times but still nobody is respoding, if nobody is using it , then why it is kept in service.I am in need o[censored]rgent document from hsbc back holding AWB no.[protected] which has to be reached at my mailing address today without fail so request you to help me in this regard.

Regards,

Mithil S.Nadapude.
[protected].

Dear Sir/Mam,
I had a credit card of HSBC bearing the no.[protected] .After using the card i made the cash payment few months against statement.
After sometime as because of some unavoidable circumstances was unable to make the payment asked the bank for settlement if they have any option for the same. One day a executive Mr. Sajid ,Mob. No.[protected] ,of M/s Bilkish Associates Pvt. Ltd, Andheri, (West) Mumbai came to me on 16.05.2008 with a settlement letter no.MUM/WO/MAY-08/15/MFS dt .May 15, 2008 where clearly mentioned INR 12000/- is to be made on or before 19th may 2008 in one installment.
Accordingly Payment of Rs.12000/-given Mr. Sajid under CHQ. No.813167 dt.17.05.08 of HDFC Bank and also the amount debited from my account. Mr. Sajid has also given me one receipt of HSBC bearing the no.CPD3 0204216 dt.16.05.08. under which received my Chq. Afterwards as per the commitment made on the HSBC settlement letter neither given me the zero balance statement nor given any no dues clearance, not only that even after receiving the settlement amount not updated to CIBIL ,as a result of which my name has not been removed.
It has been observed from many instances that in most of the cases banks are agreed upon the settlement but even after collecting the money from the customer and not up dating CIBIL and harassing the customer.
Hence, I urged before you for justice with the removal of my name from the CIBIL

Thnx & rgds,

GOPAL DAS
Mob. No. [protected].