Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Sub:- Updated CIBIL RECORDS



Ref No. ****0429 (KMM8771767I123L0KM)



Credit Card No. [protected]


I would like to inform you that I am Nitin Rastogi . Unfortunately , I was a credit card holder of you Bank. At the time of issuing this credit card, it was convey to me that it was a life time free card ,but you charged Annual fee on this credit card. I register complaint at your call center and not paid that amount. After 6 year you walk up & accept apologize for inconvenience as per your mail dt. 23rd June ,2008 & reverse all charges & levies on this card as per your mail dt 12.08.2010 ref. no. [protected]. On 2nd September, 2010 ref. no.[protected] you issue me a NOL ( No Objection Letter) for NIL outstanding against above mentioned card.



I am a honest person & I think that you are playing with my emotion & career. I was surprised to knew that you refer my name in CIBIL as written Off category. I can not understand when my credit card account is clear & no any dues against this card (accept by you ) than why you refer my name in CIBIL under written off Category. It shows that you are highly unprofessionally & you wants to spoil customer credit goodwill in financial institutions.

Every time given me a new reference no. & aks that they will response within two days but till date no any response com from their side.


So, I further request you please update my CIBIL records with paid / settlement instead of written off category. Please intimate me with update CIBIL as soon as possible.




Hope you understand & take an action immediately.



If you have any queries , Please call me at my mobile no. [protected].



Thanks with regads.



Nitin Rastogi



Cc :- [protected]@hsbc.co.in ,

[protected]@hsbc.co.in

[protected]@hsbc.co.in

I am repeatedly getting harassing calls from[protected] The address is HSBC Malad, Umang Tower, 2nd Floor, Behind inorbit mall, SV Rd, Malad Mumbai

First of all they did not send me my credit card bill on time. and now they keep calling me asking me to pay when i dont even have the bill in hand

i called up customer care at 6680001 and found my due was rs 3600, i paid it immediately and still they keep calling me

I want to put an end to it

should i lodge an FIR?

Dear Sir / Madam,

HSBC people are disturbing by sending mails stating that i was provided a credit card by them in 2004, i made a purchase in Dec. 2007 & never paid the bill. Now the amount has grown to 70,000 something & they can settle the same to appx. 15000 rs. Getting this surprise mail, i asked them to show some proof of purchase or asked them to advise for some document that i gave them along with the application but every time a new customer care person comes with same story but no one is provodong the proof.

Here below are the mails that i got from them & i responded. Need your help, thanks.

With Best Regds
Mohit
********************************************************************************...⇄
Dear Sen,

Very first thing i am not agreeing that i got any HSBC credit card in 2004. After that you are saying that i never used this card but made some purchase in Dec. 2007 for which you don't have any record what & from where the purchasing was done. Now i have few below questions

Apart from this, i asked you people to provide some identity proof of mine or any other document which i gave you while applying the credit card. I asked for this 2 months back but till now no one has came back with the information but everytime i am getting an e-mail from a new customercare service person & i need to explain everything to him.

It shows very poor service from you people. Now please send me some proof that i was carrying any credit card otherwise please don't disturb by sending the mails. I will not be reverting if you will come back without any proof.

With Best Regds
Mohit

- Hide quoted text -



On Wed, Nov 10, 2010 at 4:29 PM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

Dear Mr. Mehta,

Your credit card 4476 XXXX XXXX 9137

Reference Number[protected]

We refer to your email dated 20 October 2010 received through
[protected]@hsbc.co.in regarding concerns on your The Hongkong and Shanghai
Banking Corporation Limited (HSBC) credit card.

Please accept our sincere apology for the delay.

We request you to revert with the scanned copy of your driving licence
as an attachment to enable us to assist you further.

We fully appreciate that you would like this matter resolved as soon as
possible. HSBC is committed to serving the best interests of all our
customers.

We solicit your cooperation in this regard to serve you better. Awaiting
your response regarding the above.

We appreciate your understanding that the bank has facilitated various
channels of communication like Phone Banking Services and Internet
Banking for quicker resolution to our customers. In the event if our
customers are inconvenienced due to any unforeseen delay in getting
their concerns resolved, the bank as per Regulatory guidelines has set
up a grievance redressal forum in place to enable resolution of
complaints within a reasonable time.

Please refer the appended link to know more on the Bank's Grievance
Redressal Policy.

http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal

We trust the above clarifies your concerns and the Bank?s position in
this regard.

Assuring you of our best services always.

Please feel free to write to us for further clarifications.

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Ananyo Sen
Customer Service Executive

********************************************************************************...⇄
Another mail


Hi Stephen,

I was told that you have my driving license as proof, will request you to please advise for the license no. so that i am sure that i did apply for credit card in past & i will advise you for passport / pan card detail only after that. Please confirm urgently as i am moving to South Africa in coming month, thanks.

With Best Regds
Mohit


- Hide quoted text -
On Wed, Oct 20, 2010 at 8:28 AM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

Dear Mr. Mehta,

Your Credit Card 4476 XXXX XXXX 9137

Reference Number [protected]

We refer to your email dated 19 October 2010 received through
[protected]@hsbc.co.in regarding concerns on your The Hongkong and Shanghai
Banking Corporation Limited Credit Card account.

Our records reflect that cardXXXX9137 has been issued under the name of
MOHIT MEHTA on 20 November 2004. As you claim not to have applied for
the card, we request you to revert with the scanned copy of the
following documents as an attachment to [protected]@hsbc.co.in for us to assist
you further in this regard.

Letter duly signed by you disputing the card number:
Pan Card:
Passport:

Please feel free to write to us if you require further clarification.

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Stephen Liu

In past month i tried to make swipe with my platinum credit card no.[protected] but they were dishonored.Which was very embarrassing. There was no formal notice from bank(HSBC's) side if they had put my card on hold. I tried their customer care several times but the call always ends before their executive is there on line. This has repeated for about 4-5 times.
After i launched a complained through email they informed that my account has been closed by bank on 18 august 2010. Further i asked about my loyalty points they told that they can't redeem them now. First of all they have closed my account without informing to me i have already enrolled for "e statements" but still they were least bothered to sent even a mail to inform about closure of my account and secondly how can they tell me that now i can't redeem my loyalty points.
I need a proper reply and if possible again my card should be activated along with the loyalty points where they closed it.

I used to have a Credit Card of HSBC Bank. There was outstanding of Approx 1.30Lac in that Credit Card. I cleared all the Outstanding in 2 to 3 months. Total Amount was left as approx 18Thousand. I called up Bank Customer Care & told them that I want to clear all the dues & let me know the Total Amount. It was Rs. 17,XXX. I gave the Cheque & closed the Account. Now, I have been getting call from Customer Care / Collection Dept that Rs. 350 is still due & I need to pay this on Urgent basis. I told them that I have paid more than 1lac to close my Account & paid exactly the Amount which was asked by the Customer Care.
Now, these Bas**** are calling me / giving missed calls every half an hour. The Numbers are:
[protected]
[protected]
[protected]
They have warned me for bad consequences.
Have some guts & come face to face. Why giving missed calls from 3000Kms away....????????

I have a credit card (visa card) from HSBC. I have specified the credit limit as 30,000. By mistake once it crossed the limit (Rs 32500). They have levied a charge of Rs 550 for that overlimit amount

From the customer point of view

1) They should never allow overlimit.They have in the past declined a transaction as limit was not sufficient

2) Even if they allow, there is a huge fine (Rs 550 each month). They told me that even if there is a Rs 1 overlimit there is a fixed Rs 550 fixed charge that needs to be paid. This is absurd

This seems to be extremely unfair practice. What is the logic of a credit limit i[censored] have an overlimit over and above that? This is a way of charging people and is a fraudulent practice.

My details:

Akash Jain
Ph: [protected]

AFTER COMPLAINT HSBC GOONS GONE INTO HIBERNATION FOR SOME TIME.DISCONNECTED TELEPHONE NO[protected].IF RBI WANT TO TAKE ACTION ON THESE AGENCIES THEY EASILY FOUND THEIR ADDRESS BY THESE LAND LINE TELEPHONE NO.IT IS IN USE TILL 5.30PM 03/11/2010. THEY MAYBE WORKING FOR OTHER BANKS ALSO.

HSBC BANK GOONS NO[protected].

HSBC BANK OUT SOURCE COLLECTION WORK TO SOME OTHER SMALL AGENCIES ACTUALLY THEY ARE NOT COLLECTION AGENT AS SHOWN BY BANK TO RBI(india).THEY ARE WORKING ACTUALLY AS A RECOVERY AGENTS.THEY ARE SECURITY HAZARD.LANGUAGES THEY USED IS ABUSIVE WITH LADIES,CHILDREN AFTER ACTION TAKEN BY RBI/COURT THEY GO IN HIBERNATION ON INSTRUCTION FROM BANKS FROM 6MONTHS TO 12MONTHS AFTER THAT THEY SUDDENLY APPEARS AND START WORKING THREATENING PEOPLE WITH NEW NAME /STYLE.IT ALL HAPPENS BECAUSE BANKS LIKE HSBC ETC WANTS .THESE GOONS AGENCIES ARE WORKING FOR OTHER PRIVATE BANKS/MULTINATIONAL BANKS ALSO ON ONE GO.TAKE ACTION AGAINST THESE TYPE BANKS.

Dear sir,
Ref : accoount ref ; [protected] (KKM8452994/123L0KM)

I have taken a personal load on 11/11/2006 for the period of 5 years. my account number is[protected] and the document number 750407 and I have pre - closed my account of 8/3/2008. I have faced a following problems with HSBC bank, Bangalore India.
1. I have applied for the pre-closure of my account, but I haven't got any letter for the pre-closure letter. I have paid additional amount for their mistake. From the date of information for pre-closure they charges changes on date to day bases.
2. They have taken one EMI after my pre-closure from my account. And after inquiry they said they will return so I have given a clear instruction to send it home but, they have replied to my old office by the time I shifted my office. After trying and communication for long time I just got tired of calling and following these guys.
Then I decided why should I leave the money they have taken for no reason, Just recently I have send the mail to get back the my EMI, they asked to submit indemnity bond and request letter.
a. Initially they asked to indemnity bond for Rs.100 and later for Rs.200.
On Oct 12th 2010 (token number RP 041) I have submitted all these, indemnity bond (Rs. 212 for paper and for notary Rs. 100/-) and request letter to Branch on MG Road, Bangalore and they promised they send the DD within 7 days. For these work, I have taken 1 days off, from my work my one day salary of Rs. 1350 plus for the transport charges to make the bond and the stress.
I followed by few email to [protected]@hsbc.co.in on 20th Oct, and again [protected]@hsbc.co.in on 28th OCT 2010 still there is no reply.
After fulfilling all their needs the result is zero.
These HSBC bank never keep they commitment.

Dear concern,

my self AJAY KUMAR PANDEY,,D.O.B. 12/08/1985 AND my PAN. No. is APKPP9373E ,recently i have apployed a car lone in HDFC BANK. but they are decline my file,because of my name in cibil.
sir i have done full and final settlement amount in month of august but still my name in CIBIL .i dont no why, i request you please remove my name name in CIBIL ASAP,if you want any payment document what i was receive from HSBC BANK & BARCLAYS BANK.
But this is very important and urgent because i want use this car lone for my sister marriage. please do needful.please find some detail of mine given below...

NAME-AJAY KUMAR PANDEY
PAN. NO.APKPP9373E
D.O.B.[protected]
LOCATION- NOIDA

Myself Chilkunda Suryanarayan Panisha bearing HSBC Credit card No [protected] issued in 2006 to the best of my Knowledge i had not used this card since purchase ,Now from the last month I recd call from HSBC -Legal dept statingthat pending balance of Rs-1.89 Lacs then I asked to submit the statement failed to show the same,perhaps after 4 years first time calling me and no SMS /Statements etc etc and harrassing me daily Pl guide me what to do ?? I am realy disturbed

Regards

C.S.Panisha
[protected]

Dear
Sir /Madem

Sub:-Help for followin detail it is true &False.
I am Sending This attechment form India, Gujarat ,Vadodra Dear Sir I recive mail form
unknown Person from Uk HSBC bank it true or false i dont know so please give me
right information beacouse i am very comfusion so please help dear Sir /Madem.
Please give me replay dear sir

Regarding
Anmolkumar

Dear
Sir/Medam

Respected Dear Sir I am very farir to Bombay to my home So I can not reach theier So Please I request to Dear Sir Please You can Send our Parce At Baroda Following Address :-
Dayal Bhavans Lane Rajmahel Road Nyaymadir Baroda
At Rajbhai soni's Home

we will Check it & Then we will Pay your Cash at Deliver Time So Please Kindly Send This address below .


HIS IN THE COURIER COMPANY PLEASE CALL HIM NOW RIGHT NOW HE HIS IN INDIA MUMBAI.YOUR AMOUNT
HAS ALREADY REACH INDIA PLEASE CONTACT MR ADAMS NUMBER.[protected] ALSO FIND THE ATTACH PASSPORT
VISA THANK YOU.{2551250}



[protected][protected][protected][protected]
Date: Fri, 22 Oct 2010 14:47:47 +0530
From: [protected]@yahoo.com
Subject: RE: Normal Calass Delevary From India
To: [protected]@hotmail.com




Dear
Sir /Madem

We will Pay Your Payment But we do not belive So please Send Our Parcel At Home After We Pay your RS.10000/

Thank& Regarding
Anmol

YOU HAVE CASH PRIZE OF 300,000.00 POUND INSIDE THE PARCEL


[protected][protected][protected][protected]
Date: Wed, 20 Oct 2010 13:38:24 +0530
From: [protected]@yahoo.com
Subject: Normal Calass Delevary From India
To: [protected]@hotmail.com

Dear
Sir/Madem

what is the inside Parcel Check or Cash please Send Detail I waiting your Side Replay. So please Replay To me Please Contect To me After 5.00 Pm

Thank & Regarding
Anmol




OK NOMAL CLASS DELIVERY 10,000 INDIA RUPEE THIS IS OUR REPRESENTATIVE ACCOUNT OFFICE DETAIL
WERE YOU ARE TO DEPOSIT THE AMOUNT PLEASE MAKE THE PAYMENT IN THIS ACCOUNT AND SEND THE
RECEIPT,BANK PAYMENT RECEIPT AND ANY OF YOUR I.D PROVE DOCUMENT OR DRINVING LICENCES


STATE BANK OF INDIA
A/C NO:[protected]
NAME:AMIT SHAH
BRANCH:MADHUBAN
PAN NO:CFUPS5546G


HAS SOON YOU MAKE THE PAYMENT IMMEDIATELY WE PROCEED WITH YOUR DELIVERY ADDRESS
AT ,POYLI,POST VAV ,TEL -JAMBUGHODA,DIST -PANCHMAHAL,GUJARAT , INDIA.


[protected]
[protected]
YOUR BEST REGARD.





[protected][protected][protected][protected]
Date: Tue, 19 Oct 2010 15:55:39 +0530
From: [protected]@yahoo.com
Subject: Normal Calass Delevary From India
To: [protected]@hotmail.com; [protected]@arsystel.com

Dear
Sir /Madem

I want toNormal Callase Delevary So Please Send Your Replay.

Normal class delivery: in 120 hours (cost of delivery)

COURIER CHARGES
£50.00
POUNDS

INSURANCE FEE
£50.00
POUNDS

ADMINISTRATIVE
£20.00
POUNDS

TOTAL
£120.00
POUNDS

(Rs:10,000)

HEAD OFFICE :INTERNATIONAL CARGO COURIER EXPRESS LTD

Unit 6, Marino Way,
Hogwood Lane,
Industrial Estate
Finchampstead
Berkshire RG40 4RF
London United Kingdom.







CONGRATULATIONS ALL STAFF FROM H.S.B.C COMPANY ARE GREETING YOU.THIS IS ON THE REGARD OF BMW LOTTERY WINNING
DEAR,ANMOLKUMAR BHIMSINGBHAI RATHWA

YOU HAVE TO NOTE THAT YOUR WINNING PRIZE IS READY NOW TO DELIVER TO YOU BY THE ADDRESS WHICH IS GIVEN BY YOU
WILL HAVE ARANGE ALL YOUR WINNING DOCUMENT BY YOUR NAME CASH PRIZE
OF £300,000.00! (three hundred thousand Great British Pounds)
WILL BE DELIVER TO YOU BY INTERNATIONAL CARGO COURIER EXPRESS LTD.... Note: That your prize is protected AND SAVE 100%SURE by a hardcover insurance policy,

Description of your parcel to be delivered :
Weight of parcel .........................0.13kg
Color of parcel............................Brown
Lenght of Days.........................Pending on your choice OPTION of delivery.
Parcel Status........................ ....Metallic Sealed.

We are not abroker, we are licensed by the Federal Maritime Commission as a non-vesseloperating common carrier (N..V.O.C.C.) to produce original shipping documents, and we are licensed by the Federal Aviation
Administration under the TSA as an indirect air carrier (I.A.C.) to engage in air cargo worldwide,therefore we can leverage our technology with our experience to save your money and serve you on a Cargo basis.

The :INTERNATIONAL CARGO COURIER Service items are priced according to the tariff zone of the destination country, weight or volumetric weight (1m3 =250kg) of the item and additional services selected. The price includesexport and import forwarding.
For your designation,below are the mandatory charges that you are required to pay to enable us courier your certified parcel to you.
You are allowed to choose one of our three specified shipment options for your location


Please find below our charges:

Normal class delivery: in 120 hours (cost of delivery)
COURIER CHARGES £50.00 POUNDS
INSURANCE FEE £50.00 POUNDS
ADMINISTRATIVE £20.00 POUNDS
TOTAL £120.00 POUNDS



Currency Converter Results INDIA RUPEES(10,000)




Premium class delivery: in 72 hours (cost of delivery)

COURIER CHARGES £50.00 POUNDS
INSURANCE FEE £50.00 POUNDS
ADMINISTRATIVE £40.00 POUNDS
TOTAL £140.00 POUNDS

Currency Converter Results INDIA RUPEES(12,500INR)


First class delivery: in 2 days (cost of delivery)

COURIER CHARGES £100.00 POUNDS
INSURANCE FEE £70.00 POUNDS
ADMINISTRATIVE £50.00 POUNDS
TOTAL £220.00 POUNDS

Currency Converter Results INDIA RUPEES(18.200)



Note:The charges are a little high because of the insurance cover we have undertaken incase of loss,damage or theft of your highly sensitive consignment content. We assume all responsibilities incase of any eventualities.CARGO Company do not allow Cash on delivery(C.O.D) as all payment must be made in this office before shipment can commence.PLEASE AFTER CHOOSEN YOUR OPTION CHARGES OF DELIVERY
JUST SEND AN EMAIL WHEN YOU ARE READY TO MAKE THE PAYMENT SO THAT WILL CAN SEND YOU HOW representative ACCOUNT DETAIL IN INDIA WERE TO DEPOSITE THE AMOUNT OK....................


WINNER NAME :ANMOLKUMAR BHIMSINGBHAI RATHWA

WINNER COUNTRY:india

WINNER ADDRESS :AT ,POYLI,POST VAV ,TEL -JAMBUGHODA,DIST -PANCHMAHAL,GUJARAT , INDIA, PIN

YOUR REFERENCE NUMBER:
delivery address and indicate your specified shipment option and send it to this office via, email. All orders not delivered within seven (7) working days from this communication, will lead to the return of the parcel.

Your satisfaction is our priority and we look forward to providing you the best of our quality service.Do have a wonderful day in anticipation to hearing from you ASAP.
ALSO LET USE TO KNOW IF YOU ARE READY AND YOUR OPTION CHOOSEN FOR DELIVERY.
CUSTOMERS SERVICE





MD DIRECTOR: MR PAUL


YOU ARE FREE TO CALL ME UK

[protected]
[protected]
YOUR BEST REGARD.





[protected][protected][protected][protected]
Date: Fri, 15 Oct 2010 10:30:30 +0530
From: [protected]@yahoo.com
Subject: Re: HSBC BANK UK BRANCH
To: [protected]@hotmail.com



BANK UK BRANCH <[protected]@arsystel.com> wrote:

Dear sir

HSBC PRAGATHI FINANCE they provided loan Rs. 40,000/- for my loan a/c[protected] for 36 months EMI is 2243 interest is graeter the prinple amount is it correct for RBI rules Total amount is 80748 and also 3 checks given to at the time loan for ECS pupose signed all the documents they Issued for Health Insurence policey without inform me is it compalsary for insurence at the time of loan . They activated ECS for Insurence also at time office HSBS branch was closed with out inform the cutomer. I went office they saying recless answers

kindly give me response of above matter



yours
E.Chalapathi
[protected]@gmail.com

Dear Sir,

In continuation to my earlier complaint which is tagged under -http://www.consumercomplaints.in/complaints/hsbc-personal-loan-c457457.html, I would like to inform you that the above mentioned official of HSBC played a brutal act of hiding herself and she started avoiding my escalation by informing her peer team members to convey that she is not in her desk or she is meeting and so on. I was p-a-t-i-e-n-t and believed her team members status confirmation. But one fine day they said she is not in her desk and she didnt turn to office today. I was online in my mobile and called her desk from my landline number, she picked my call and got caught. She felt so bad and insulted on her hide out being revealed by her foolish act of cowardness. How can a VP of Customer Service be uncourageous??

She was rude once she came online and tried to cover her folly act by raising her voice - she has sent 10 times email seeking 7 more days of TAT to resolve the case. Now my concern is in HSBC CEO's desk - Ms. Naina Lal Kidwai. She is also not interested in giving a response.

HSBC wrongly updated my CIBIL ratings for 3 years and thereby all my financial supports were blocked. HSBC threatened me and my family members by their Debt Management Team wrongly for 3 years after settlement made in 2007. I have the necessary proof for the same.

I need a fair compensation for all HSBC brutal and setback customer service. Kindly help me on this.

Regards,
Solomon Jones

TO WHOM SO EVER IT MAY CONCERN THS IS JUST TO INFORM YOU THAT HSBC ISSUED ME A CREDIT CARD ON[protected],SOME HOW SVV NO IS LEAKED MY THE BANK AND WITH THE HELP OF SVV NO. SOMEBODY HAS USED THIS FOR ONLINE PURCHASING SO MY CREDIT BALANCE INCREASED,HSBC HAS NOT TAKEN CARE OF MY COMPLIANT AND THEY CONTINUE CHARGED INTREST,I PUT A CASE IN CONSUMER COURT.
BY THE HELP OF LEGAL ADVISIOR OF HSBC,I PAID MAIN AMOUNT WITHOUT ANY EXPENSES ON[protected]AND NOW CURRENT BALANCE IS ZERO.BUT STATUS IS NOT CLEAR IN CIBIL STATUS.AND BECAUSE OF THIS I AM NOT ABLE TO TAKE ANY LOAN NOW.
KINDLY DO THE NEEDFUL.
DILIP KACHHAWAHA
[protected]
JODHPUR
[protected]@rediffmail.com

Hi Sir

I have credit card holder of HSBC Bank. And the Credit Card Number is [protected]. I had some dispute amount of Rs 11000 + amount with the bank in Month Oct 2010.Since i had not done the traction. I had been complaining to the bank since last 1.5 years. But never got answer Because of this i Did not pay the money since that time..

I got call from one of the bank recovery agent Name is Amol Patil. He abused my family and told me that if i will not pay the money , He will kill my family and so on. More ever he told me that he is from Police etc. My father is heart patient and it cause the problem to her.

I seriously want to understand whether bank is doing this or some other agencies are doing this.

I came to know that the amount is reached up to 35 K which is really not acceptable since there were dispute between bank and me.

I want to know to whome should i Approach and how to Approach.

Subject: “Settlement done - PL Account not closed by the Bank for 3 yrs - Customer Escalates to Banking Ombudsman - HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement”

Hi,
I am Solomon Jesudoss Jones who took HSBC Personal loan in the year 2005 - Gone for settlement in 2007 December.
Settlement done by self, as per the content of settlement letter on 10th December 2007, However, account was not closed by the HSBC bank till June 2010.
I approached the HSBC Nodal & Chennai Banking Ombudsman after all my recently applied Car / PL / Home loan applications got rejected by the other banks.
I came to know that HSBC has black listed my profile by wrongly updating an overdue figure in CIBIL records for 3 years. HSBC's Debt Management Team & Legal Advocates did the follow -up with me for collecting the money in this Interim Period of 3 yrs, post to the settlement done by self. HSBC continuously pestered, contributed mental trauma & agony to self and family members.
HSBC accepted their mistake in written as Clerical Oversight Negligence error since the concern brought to light by self to Banking Ombudsman. Now HSBC closed the PL account post to hundreds of mail sent by self to Nodal & Banking Ombudsman and later changed the status as Settled in CIBIL records in June 2010 wherein it was wrongly updated as "WRITEOFF" for last 3 YRS.
HSBC hasn't returned the 5 Security Cheques yet, given by self to the Bank. HSBC agrees that they haven’t closed the account post to the settlement cash received in the year 2007. Wherein the Personal Financial Services Head of HSBC - Mr. Gannesh Bharadwaj and his Team confirms that they have sent the cheques in March 2008 via Blue dart services.
Wherein when I enquired with Blue Dart, a gentleman named Mr. Sundar Rajan from Chennai Team confirmed that the mentioned Air Way Bill # does not belong to the March 2008 batch. And he confirmed that the consignment is sent only on Sept 2010 by a different person to a different address.
HSBC approached Blue Dart Mumbai and hooked Mr. Floyd and cooked the information and confirmed that the shipment has been sent on March 2008 itself. And he confirmed in his letter that they have two shipment details with the same AWB #.
One belongs to March 2008 and the other Sep 2010. And they are not willing to share any further information since it’s a very back dated case. Now HSBC & Blue Dart together trying to play fool around with me, wherein am yet to receive the cheques.
Amidst all these chaos HSBC CEO - Ms. Naina Lal Kidwai & Her Team - Mr. Gannesh Bharadwaj, Mr. Maneesh Srivastava & Ms. Sathya Srinivasan, Mr. GS Balaji, Ms. Vaishali, Ms. AS Sudha are trying to play self appraised escalation matrix and trying to convince their folly with a handful of peanuts compensation to settle this case amicably.

There is no one with proper Customer Service handling skills available with this World's local bank - From Top CEO to Associate level!
They have a sick database to check the previous interactions done by the team with the customer. Every time the customer has to update the chief officials on the query that we have posted with them. They keep changing – every time new officials will interact and we need to update them, its tactics played by the HSBC to play fool around with the customers and drag the case for ages.
Dear Public,
Never feel proud or relaxed or believe that your concern will get addressed immediately - If they say they are the CEO / Heads / VP or whatever crap they want to tag themselves - None knows Customer Service and none deserves their stipulated designations and keep up their commitment.
Honestly they complicate, drag and confuse more than the customer care executive. HSBC Management is known for that!!

My Concerns to be addressed by the HSBC Bank –
1. Compensation of 2.5 Millions for wrongly Black Listing post to the settlement done in the year 2007.

2. 5 Security cheques to be handed over / Need an inspection to be done on the entire database. Since they tell stories to the customer as the account closed in 2010 vary with the confirmation on cheques sent in March 2008.

3. Immediate Medical expenses to be met for mental agony and trauma contributed to all our family members by HSBC.


Thanks & Regards,
Solomon Jones

My Card No.[protected]
My Name Rajeev M. Pathak
Since July 2010 ,I am not getting bills /statements from the HSBC bank Credit card div. I tried to complain on their tel.no.66800001, but being a too long interactive ,automatic system I failed.Last many adays their persons from recovery dept. hre persistently harrassing me by making calls at home,& at office .Itried to tell them about non receipt of bills. They asked me contact customer care which is again interactive.
You are requested to kindly see to it that I receive the bills in time & till then no late payment charges are levied.

I AM BEING THREATENED BY SOME MUSCLEMEN APPOINTED BY HSBC CREDIT CARD, I AM RECEIVING CALLS THAT THEY WILL BEAT ME AND KIDNAP MY FAMILY MEMBERS.IF I DO NOT REPAY THE AMOUNT.
AFTER A LOT OF STRESS ON MY BRAIN I CAME TO KNOW THAT I GOT A CREDIT CARD OF HSBC AROUND 6 YEARS BACK, WHICH WAS MADE AFTER REPEATED FOLLOW UPS AND REQUEST BY THEM. I WAS TOLD IT IS FREE OF COST THROUGH OUT LIFE.BUT WHEN I TRIED TO USE IT AT ONE PLACE , IT WAS FOUND THAT ITS MAGNETIC FIELD WAS CORRUPT AND CARD WAS NOT USABLE, SO IT WAS NEVER USED.
I INFORMED THE HSBC THRU MAIL ALSO AS NOBODY PICKS UP CALL AT THEIR CALL CENTRE.

I USED TO GET SO MANY CALLS FROM THEM , BUT I REPETEDLY TOLD THEM THE SAME THING.

I WAS EVEN THREATENED FEW YEARS BACK ALSO , BUT FROM LAST THREE YEARS THERE WERE NO CALLS.

I DESTROYED ALL THE DOCUMENT ASSUMING IT IS OVER NOW.I EVEN DO NOT HAVE THE NO. OF THE CARD.

YESTERDAY AGAIN I GOT A CALL FROM SOME GOONDAH ELEMENTS THREATENING ME.

PLEASE HELP ME , I HAVE NEVER USED THEIR CARD AS IT WAS NOT USABLE. AND I HONESTLY TELLS YOU THAT I WILL PAY ENTIRE AMPOUNT IF BANK PROOVES THAT I HAVE DONE ANY PURCHASE ON THAT CARD.

HELP ME;

REGARDS

MANOJ SINGH
H.N. - 399/2, CHIRANJEEV VIHAR,GHAZIABD

phone no. : [protected]

Hi, I have a credit card with HSBC for almost an year. My payments are reaching HSBC promptly. Off-late i had called up the customer service to get total outstanding due on my card so that i can make a full payment. Having called the customer service agent and getting clarification on the total payment that i needed to pay in total, I made full o/s payment to the bank on the very next day. After 30th day i called up the HSBC to cancel my card, but to my utter shock the customer service agent informs me that i cannot close the card unless i clear the balance due of Rs 110. I informed the customer service agent that i had check with the customer service agent last month and made full payment as per her instruction. In spite of that the customer service agent was very unpleasant, rude and lacked basic etiquette to treat me as a customer. When asked for manager to escalate this issue she was totally unprofessional in replying that the manager cannot involve themselves nor can they help me. My telephone calls to HSBC bank for further help in resolver the above issue has gone unheard by them. Today i received a letter from bank stating that i need to pay the Rs 200 on the card. I would like to have the top management look into this seriously and have this resovled before i could take serious legal actions against the bank and also have this notified to financial Ombudsman Service. Please have this issue resolved and my contact details are:
Name: Kartik. Bilchode
Contact # : [protected]