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Hongkong & Shanghai Banking Corporation [HSBC] reviews & complaints page 23

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I am Sandeep Dubey resident of

E-63, Near Shiv Temple, Dayalbagh Colony, Near Surajkund XSing, Faridabad, Haryana 121009
and my contact no is [protected]
Sir my complain is that

I took one credit card [protected] from HSBC.

The Card was issued sometime in June 2007 and
the Last Payment of Amount 3342 Rs done through ICICI Cheque,
the cheque no is 406551, Dated 01/11/2007 and the account from which it is paid is[protected]Sandeep Dubey).
So after the settlement of payment, the card was closed Nov 2007.

But still they reported the case in CIBIL and did not provide me No Due cerificate, please arrange to provide me NOC or No due certificate as soon as possible.

Warm Regards
Sandeep

Aug 13, 2020

Complaint marked as Resolved

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chandrasekar

from Delhi, Delhi

HSBC Credit Card — No due certificate

I closed my HSBC credit card with zero balance. But they not providing the written confirmation with NO due certificate.

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Address: Delhi

I opened my account with HSBC's Basant Lok branch in Vasant Vihar (Delhi) in July 2010. At the time of opening the account the bank staff told me that I will have to deposit a minimum amount of Rs 25,000. And once this amount recedes, I will be charged by the bank. But what they hid from me actually hurt me financially:

1- The bank staff didn't tell me that they would charge around Rs 150 to issue a debit card.

2- They didn't tell me that if I wished to close the account before six months from the date of opening the account, I will be charged about Rs 1000 as penalty.

3- Now, one fine morning I got a text message on my mobile informing me that the deposit of Rs 25000 has gone down and the bank has deducted a certain amount.

4- I called up the person I was dealing with (Dipti) but instead of helping me she said, "you are creating so much hassle just for Rs 150, I'll pay you this amount from my pocket." So much for the professionalism of an international bank !

5- But that's not the end. When I tried to take out cash from a cash machine, it wouldn't accept an HSBC debit card.

6- Today I filed my income tax returns and tried to use the card but lo and behold ! HSBC was not in the list of banks whose cards would be accepted.

7- I called up HSBC's customer care manager N K Joshi and with great politeness he said this is how things are... sorry you had a bad experience but nothing can be done.

What recourse do I have now?

Rajesh Joshi

Aug 13, 2020

Complaint marked as Resolved

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Complainant5237383

from Hyderabad, Telangana

I am to inform that i never apply for credit card not i got a credit card from HSBC Bank. But this month i got a statement which is not in my name but address & mobile no is mine. showing that i have an outstanding of INR. 20854.92 out of which an of ICR 3294.92 is over due. but this 3294.92 is debited from my saving Account of HSBC without my consent. so i request you kindly settle the debited amount & take action against those who are responsible for that. most important thing is take action against ur employees who are resposible for this. Are these employees are educated persons or criminals

Udaya.Nayak.

HSBC — Cheating

Already complained about HSBC credit card cheating ( card no XXXX .............6807) but still getting telephone call for payment,is it nessary to file a complaint in court for harrasment and give them a fitting reply.

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Address: Mumbai Suburban, Maharashtra

Three years back i have taken persoanl loan form Hsbc Loan a/c no is [protected] & Prime Financial Loan a/c No is. [protected] & when there agents came to us & the agreed rate was on reducing rate for both the banks & accordingly the loan form was filled.

when i signed the agreement i fully trusted them & i not checked any agrrement papers nor made any calculation of the loan & interest .Both the banks had made agreemnet to charged interest Flat instead of reducin balance rate & then had send emi schedule to me.After the completion of one year incidentley my father received an suggestion from an executive of an Nationlise Bank to check the interest that they are charging after which i found that the bank executive told was 100% correct.Then after we had made correspondance in regards to above in regards to above matter but both the banks did not year my any request so on the suggestion of the nationlise bank executive i stoped the mei & after the period of two months i have taken fresh loan from Barclays for Rs.1.96 lacs Axis Bank for rs.1.20 lacs whose emi till date is going properly without any delays .To justify i have send correspoandce to CBIL and we have only recieved the report & we have not been justify by them.

one week before i had recieved an suggestion to approach you for justification, i hope that you will justify me ,i am ready to pay al the expenses that may be incurred

First mistake i my that i have not checked the agreement as i had faith on them on which the baks have cheated me . Any persoanl loan repayment never goes above an average of 48 to 52% along with interest where in the above banks amount have crossed around 65 to 90% of the amount.Hsbc bank has taken excess money from us & after making an police complaint thet have returned the amount Request you to please provide me the email address along with reference number so that i can sent you all the documents & correspondance made to all.Hopping for your reply.

Regards

Gaurang Gandhi

Aug 13, 2020

Complaint marked as Resolved

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dilipv786

from Mumbai, Maharashtra

Mar 27, 2013

DEAR SIR,
I HAVE TAKEN A LOAN OF 22000 FROM PRIME FINANCIAL MALAD WEST IN 2006. IT WAS A HELP OF ONE OF MY FRIEND.
NOW I HEARD THAT SOMETHING GOING WRONG SO I CHECKED MY CIBIL BECAOUSE ALREADY I APPLIED FOR HOME LOAN. I WAS SHOCKED WHEN I SAW MY NAME IN CIBIL REPORT. IT CLEAR NOW THAT MY FRIEND CHEATED ME VERY BADLY BECOUSE DURING THAT PERIOD WE WERE AT J J HOSPITAL WITH MY FATHER WHO WAS UNDER TREATMENT FOR BLOOD CANCER.
I ALSO HANDED OVER ATM & CHEQUE BOOKS AS I WAS A STUDENT AT THAT TIME & I DIDN'T NEED THAT.
NOW MY BANK IS ASKING FOR SETTLEMENT LETTER FROM THAT INSTITUTE.
SO I DECIDED TO VISIT THAT FIRM BUT NO BODY WAS THERE BECAOUSE THEY CLOSED THEIR FIRM BEFORE SOME YEARS AGO.
NOW NOBODY IS THERE FOR NOC OR SETTLEMENT LETTER.

PLEASE GUIDE US WHAT TO DO AS WE ARE ON RENT IN NALASOPARA EAST

REGARDS,
PRADEEP KUMAR PARASNATH VISHWAKARMA
[protected]

HERE IS THE LETTER WHICH WAS WRITTEN BY ME TO THAT FIRM------

Dear Sir,

Please note that the address, phone numbers & customer care number these are incorrect as i tried many times & also visited both address-

1)

To,

Prime Financial

Division of Standard Chartered Investments & Loans Ltd.

Crescenzo - 3A/FL, C-38/39, ‘G’ Block,

Bandra - Kurla Complex, Bandra (East)

Mumbai - 400051

2)

1st floor Classic Business park,

Chincholi Phatak,

Malad West

Mumbai- 400064

Contact Details-

1) [protected] Mobile Number

[protected] Customer Care Helpline.

Above Address & Contact Numbers are not correct.

If you want further action Please give me that proper address & numbers.

So i can visit & communicate with concern person.

Regards,

Pradeep

[protected]

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Address: Thane, Maharashtra

Due to the wrongful dishonour /misplace of the demand draft /cheque
as i am very far off place from his home and it resulted in loss,
mental agony and hardship to him. The primary duty of a Bank is to
safeguard and protect the interest of their customer.

Banks must be ever vigilant and solicitious about the interests of
their customers departure from such standard can cause inconvenience
not only to stray individuals but widespread economic disaster. In
view of the above it was held that where the bank caused unexplained
delay in the mail transfer of money it amounts to deficiency in
service for which bank is bound to compensate

I also wish to bring to your notice that you are making contradictory
communication that you have not received cheque no 899103 deposite
my account and other mail saying that cheque is received and then
lost by bank .

The bank is deficient in providing service in not telling the truth
and not forwarding copies of the lost letter to me to enable to ask
employer to issue a new cheque .

The records showed that the bank made mistakes, on more than one
occasion, in crediting cheque of my wages and making
contradictory communication that they have not received cheque,
hence the bank was held liable for deficiency of service so, affected
the confidence in the banking system

bank is liable for deficiency in service for inordinate delays in
providing banking services and the customer of the bank is entitled to
claim compensation for the loss and the injury suffered by him due to
the inordinate delay in the payment of the amount of wages

Hence the bank has clearly shown utter negligence in clearing my
wages cheque a huge amount of Rs.358,000/- to my account and thus
caused loss finacial losses to me . There is clearly lack of good
faith on the part of bank. When cheques was diposited to the bank
for collection were lost due to negligence of the employees of the
bank and as an account holder i cannot be made to suffer. and a
person holding a savings bank a/c with a bank would fall within the
definition of consumer under the Consumer Protection Act and , In the
circumstances, i am entitled to claim the loss and the bank is liable
to pay interest till the time my wages diposited to my account
(aproximately one month delay due to misplace of the cheque ) , i am
entitled to get interest at prevailing rate of from date of deposit
of cheque till receipt of the amount, and also the bank to fix
responsibility of its own employee(s

sabhajit yadav

********************************************************************************...⇄
Dear Mr.Yadav,

Your HSBC Account Number: 005- xxx xxx -006
Reference Number: [protected]

We refer to your secured message of 23 July 2010 received through
[protected]@hsbc, regarding cheque deposit.

We inform you that as per the revert from the relevant department the
cheque has been lost and the lost letter has been sent to your mailing
address for the cheque 899103 and you will receive the same within
fifteen working days.We request you to follow instructions as mentioned
in the letter.

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Hemapriya N
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.
For details, please visit www.hsbc.co.in/accounts or your nearest HSBC
branch.

================
Dear Mr. Yadav,

Reference Number : [protected]

We refer to your email dated 21 July 2010 received through
[protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking
Account.

We inform that we have not received the cheque at the clearing team. We
trust that our official have contacted you and have have requested to
place a stop payment on the cheque and to deposit a fresh cheque.

We confirm that the cheque 899168 of INR 358,000.00 has been credited to
your account on 20 July 2010.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely,

Diya Anna Koshi
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

You can avail the nomination facility on all your HSBC bank accounts.
For details, please visit www.hsbc.co.in/accounts or your nearest HSBC
branch.

Aug 13, 2020

Complaint marked as Resolved

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priya ranjan

from Delhi, Delhi

HSBC Credit Card — wrongful account statement

i would like to ask you that generally credt card is issued from mumbai but holder is from delhi then where to file the complaints to consumer court as there is disclaimer that all juridication at mumbai only kindly guide me

G Sarwar

from Gurgaon, Haryana

I am from chandigarh. Contacted many times at [protected] but every time answaer is sorry.

No card is with me but i am getting fake statement/bill. Unwanted calls came to me and the hsbc concerned realise that wrongly it has done. Next time and never u will recieve any statement. But still it is coming.

Pl verify the detail and ignore. I am not hsbc member.

Ghulam Sarwar
Chandigarh

Saurabh Singh

from New Delhi, Delhi

HSBC — Deficiency in Services, Wrongful Malpractices

RE: Your HSBC credit card ***5902 (KMM3422865I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 01 April 2009 10:21AM
To: [protected]@hsbc.co.in

Dear Ms. Georgina Sum,

Kindly peruse all my previous mails on the subject (appended below this mail for your ready reference), in the past.

The problem started in Dec '08 and not in Jan '09. I did not receive my monthly statements starting then. I have cleared all my dues pertaining to any transactions that have been made until then.

However, I refuse to pay any Late Payment Fee and Finance Charges on account of wrong debiting of my account by HSBC.

Kindly go through my past mails appended below and you would know the contextt of the problem. Also, I would request if only one person was examining the problem as there is a different person each time replying to the mails resulting in prcious time and effort being wasted in making him/ her understand the problem all over again.

I am not asking for any favours, I have cleared all my dues pertaining to any transactions made by me. Even now, I am told that the Due Date for Payment of INR. 613.84/- is 03 Apr '09.

If you are not willing to understand and resolve the genuine complaint of a loyal customer, Please Freeze the Account pending the resolution of this problem as I am not willing to pay for unwarranted charges on account of deficiencies on the part of HSBC.

It's not the question of INR. 613.84/- only. It's the question of the bank accepting it's mistake, rectifying it and and taking adequate steps so that such a situation does not re- occur.

Therefore, pending the resolution of this complaint I request you to "BLOCK" my card immediately so that no further charges (Late Payment Fee, Finance Charges) are levied on the card on 03 Apr '09, again as that would mean an unending agony for me.

To put you in perspective, the outstanding amount due against my card as of today stands at INR. 1555.18/- which is entirely on account of Late Payment Fee and Finance Charges levied since Dec '08. In the last mail from HSBC written by Mr. Makhija yesterday, he informed me about reversal of charges amounting to INR. 941.34/- only.

My contention is that the problem started in Dec '08 and not in Jan '09. Inspite of not having received any statement I paid an amount of INR. 1506/- via cheque and since then have not used the Card even once.

Clearly, my intention has not been of misusing the card by not paying for it later nor have I refused to pay for any legitimate purchases that I have made. Infact, I have cleared all dues against purchases made by me (INR. 1506/-). However, I am outrightly against being held to ransom and arm- twisting by repeatedly being levied unwarranted charges due to non- resolution of the problem in a time- bound professional manner.

Madam, I am not seeking charity. All I ask of you is to examine the case in detail and then resolve the issue. Pending that, kindly "Freeze" my account and "BLOCK" my card so that you do not go about levying anymore Late Payment Charges, Finance Charges against my name as I am not going to pay such unwarranted charges that occured in the first place due to HSBC.

In the event of you not being able to resolve this issue, kindly let me know the way to escalate the issue further as I need to resolve this issue, once and for all.

From

The Desk of...Saurabh Singh

Mob No.- [protected]

Complaint- Credit Card No.- [protected]‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 24 March 2009 12:10PM
To: [protected]@hsbc.co.in

Dear Sir,

I have been using a HSBC Gold Credit Card No.- [protected] of your bank. I did not receive my Credit Card statement for the month of Dec '08, Jan '09 and Feb '09.

I had called up your Call Centre and asked for the dues against my card and was surprised to be told that their were late charges levied against my card. I stated the same problem to them and was advised to make the payment for all the purchases that had been done by me.

I accordingly made a payment of INR. 1506/- vide Axis Bank cheque no.- 329994 dated- 19th Jan '09. Now, I have again been levied late charges/ finance charges and other misc. charges.

I have been a loyal and sincere user of my credit card throughout. I have tried to put across my problem many times to your Call Cantre executives but have not got a resolution to my problem.

May I therefore request you not to debit my card for any extra charges as I have not even used my credit card since Jan '09 for the fear of being charged extra.

I wish to reitrate that I have cleared all dues on account of any purchases that I have made using the card and that I do not owe anything to the bank on account of any purchases. May I therefore please request you to clear my name from the list of debtors.

Please acknowledge.

A Harassed Customer,

Saurabh Singh

Mobile No- [protected]

Complaint- Credit Card No.- [protected]‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 30 March 2009 16:21PM
To: [protected]@hsbc.co.in

Dear Sir,

Please refer to my mail (appended below) dated 24 Mar 2009 with regards to my HSBC Credit Card No.- [protected].

I am yet to receive an acknowledgement of the same.

Kindly arrange for the early resolution of my complaint.

Thanks

Best Regards

Saurabh Singh

Mobile No- [protected]

Re: Your HSBC Credit Card*****5902 (KMM3411015I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 31 March 2009 10:07AM
To: [protected]@hsbc.co.in

Dear Ms. Mukherjee,

I am surprised on receiving your mail. Instead of going into the details of the points mentioned in my mail, you have sent a "One Size Fits All" mail asking me to pay INR 1555.18.

Madam, I have no objection to paying money on any legitimate purchases that I have made. However, in this case INR. 1555.18 is towards Finance and Late Payment Charges that you have levied on me inspite of the mishandling of my account.

Even now, you have chosen to reply after my reminder mail yesterday.

What kind of a customer service do you provide your clients? I have repeatedly called up your Customer Care executives regarding the resolution of my query, but to no avail.

I have written twice to you and elicited a response only today after reminders.

You have chosen not to resolve my complaint and are instead asking me to pay INR. 1555.18 (for which i have not made any purchases) by 03 Apr.

Today is 01 Apr '09, if you want to go ahead and levy any further charges against me for non- payment of this amount (INR. 1555.18), please feel free to do so. I refuse to be wrongly levied unwarranted charges on account of deficiency in services and then be arm- twisted into paying up.

I have been a diligent customer of your bank and have strived to remain as patient as possible in the given circumstances. However, if this is the way you treat your customers, please "BLOCK" my card forthwith and close my account. I do not wish to bank with HSBC any longer.

As far as paying INR. 1555.18/- is concerned, I will be approaching the Banking Ombudsman for the resolution of my problem. Pending that, please freeze the account, immediately so HSBC does not go about claiming an amount even more than the present one.

Please acknowledge.

Best Regards

Saurabh Singh

Mobile No- [protected]

Dear Ms. Nair,

I had made only a part payment of INR. 1506/- as I was advised by your Call Centre executives to do so. I have repeatedly got in touch with your Call Centre executives and told them of non- receipt of the Bill and was accordingly advised by them that I should make the payment for the purchases made with the card only and any charges wrongly debited to my card would be reversed after that.

Now, why are you not understanding the root cause of the problem.

Please peruse my earlier mails on the subject and "BLOCK" my card forthwith. I do not wish to continue with such high handed behaviour on HSBC's part.

Pending a resolution of the complaint, kindly freeze the account at INR. 1546.94 only as I will not be making any payment on 03 Apr '09 till such time I have been given a redressal of my problem by the Banking Ombudsman, on the issue.

However, I would like to bring to your notice a discrepancy in the amount mentioned by you since you have mentioned an amount of INR 1546.95 while the previous mail from your office by Ms. Debika Mukherjee had given a figure of INR. 1555.18.

Thus there is a discrepancy even on this amount at your end.

Please do not have a " One Size Fits All" approach. Kindly understand the genuine problem of a customer and strive to atleast solve it.

Kindly acknowledge the freezing of the account immediately so you do not go about levying any further unwarranted charges on my account.

Also let me know the method of escalating the issue to the next higher level, so I could get a redressal of my problem, at the earliest.

Regards

Saurabh Singh

Mobile No- [protected]

RE: Your HSBC Credit Card: 5902 (KMM3421379I123L0KM)‏
From: Saurabh Singh ([protected]@hotmail.com)
Sent: 31 March 2009 15:12PM
To: [protected]@hsbc.co.in

Dear Mr. Makhija,

The amount outstanding against my credit card as quoted by Ms. Debika Mukherjee of your office is INR. 1555.18/-.

Prior to this, I was informed in January by your customer care executives on the phone that purchases made by me were INR 1506/- which was duly cleared by me in January itself via cheque.

Since then, I have neither made any purchases nor used the Credit Card. Now as per your u/m mail, you have reversed late payment fees and finance charges amounting to a total of INR. 941.34/- while the total late payment and finance charges levied on my card were INR 1555.18/- as per Ms. Debika Mukherjee's mail.

Thus, there is still a discrepancy of INR. 613.84/- which needs to be sorted out. I would once again request you to clear the discrepancy at the earliest as I do not wish to see any debit against my name when I have actually not incurred a single penny of expenditure on my card.

I have been very careful in paying all my dues as per the payment schedule and all the confusion and inconvenience has been caused due to non- delivery of the expenditure statement to me in time.

Since that time, I have been following- up with your Customer Care executives regularly but the issue has not been resolved. The immediate fallout of non- resolution of such complaints in a speedy time bound manner means that the customer is harrassed whereas HSBC keeps on levying various types of Late- Payment and Finance charges.

Now, may I therefore request you to kindly reconcile the account at your end so that the discrepancy (INR. 613.84/-) is sorted out at the earliest and there is no debit amount against my name. Also, I would request you to ensure that no further charges are levied against my name on 03 Apr '09 on account of non- payment of these charges.

Please acknowledge.

From

The Desk of...Saurabh Singh

Mob No.- [protected]

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Address: Mumbai Suburban, Maharashtra

I had opened an account with HSDBC Bank ltd Chembur branch more than 10 years ago (a/c no[protected]. It is a smart money saving with a deposit of Rs. 25,000/- and an O/d facily to withdraw upto 90 % of FD amount. Now any time the amount gets over 1 lakh in my account the bank changes the status of my account into Power Vintage and Power advance. Whereby i have to maintain a minimum balance of Rs.1,00,000/- in my account. It has happened to me twice and without taking my permission. They have just sent me a letter stating that i have now so many facilities and no where in the letter it is mentioned that i have to maintain a minimum balance of Rs.1,00,000/- or i pay a penalty to the bank. I want to know whether Bank has a right to do this? They have also issued me a new cheque book to that effect. It is called priviliged banking by them !
On visiting them they have returned the status of my account. But I want to make this public because there may be so many other customers who may be unaware about the details and only come to know later what has happened.

Aug 13, 2020

Complaint marked as Resolved

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Manoj Panda

from Kolkata, West Bengal

Nov 19, 2011

I completely agree with post. It has happened to me and and I am bracing for a long drawn battle with HSBC. The communications so far are as follows -

Dear Mr. Panda,

Your savings account : 021-xxxxxx-006
Reference Number :[protected]

We refer to your secured message of 11 November 2011 received through
[protected]@hsbc, regarding your Hongkong and Shanghai Banking Corporation
Limited, India (HSBC) Account.

We request you to note that, as per the revised tariff structure with
effect from 01 July 2011 customers are required to maintain an a Total
Relationship Balance (TRB) of INR 3, 00, 000 in a combination of savings
account balances, term deposits, holdings in Demat account held with
HSBC India, investments and life insurance through HSBC India including
a minimum average quarterly balance of INR 50, 000 in the HSBC India
Advance savings / current account (or)
have a Mortgage relationship of INR 15 lakh (Rupees fifteen lakh only)
or more with HSBC India or Hold a Corporate Salary Account under HSBC's
Corporate Employee Program in India, with a net monthly salary credit of
INR 50, 000 (Rupees fifty thousand only) or more into the account to
avoid levy of balance based charges.

In case of not meeting the above mentioned eligibility criteria a
service charge of INR 1500.00 per quarter would be levied.

We clarify that the average balance maintained in your Savings Account
021-xxxxxx-006 for the quarter 01 July 2011 to 30 September 2011 was INR
75966.30.

Hence, INR. 1, 654.50 has been debited from your savings account
021-xxxxxx-006 on 21 October 2011 towards non maintenance of Average
Quarterly Balance in your account for the quarter 01 July 2011 to 30
September 2011.

Please be noted that if you convert your account to normal savings
account, the following criteria is followed.

Maintain an Average Monthly Balance (AMB) of INR 75, 000 in the
combination of minimum INR 25, 000 in the linked fixed deposit including
the minimum monthly balance of INR 25, 000 in the savings account/
current account and remaining INR 25000.00 either in liquid balance or
deposit balance.

In case of not meeting the above mentioned eligibility criteria a
service charge of Rs. 350/- per month would be levied.

We request you to confirm whether we can convert your account to normal
savings account.

For further queries please feel free to message us we will be glad to
assist you.

Assuring you of our best services always,

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Nishanth Balakrishnan
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

[protected]
Dear Sir,

1. Please let me know when did I instruct HSBC to convert my Normal Savings Account to an advance Account and through what documents ?

2. Please note that I had instructed M/s HSBC through my email to [protected]@hsbc.co.in - Dated[protected] The date on which I was informed about new service Charges over email by HSBC), not to consider my account as an advance account and to covert the same to a normal savings account. HSBC has assigned Service Reference Number : [protected] to that request and I was given to understand that my account was a normal account with Average Balance requirement of Rs 75000.00

3. I have the records of these communications which can be produced, if required.

4. Hence the Non Maintenance of Av Balance charges of Rs 1500 + Tax is unjust and malicious and is an example o[censored]nfair trade practices.

5. You are requested to revert same as well is convert this savings account to Normal Savings account if already not done in your records.

[protected]

Dear Mr. Panda,

Your savings account : 021-xxxxxx-006
Reference Number :[protected]

We refer to your secured message of 11 November 2011 received through
[protected]@hsbc, regarding your Hongkong and Shanghai Banking Corporation
Limited, India (HSBC) Account.

We request you to note that, as per the revised tariff structure with
effect from 01 July 2011 customers are required to maintain an a Total
Relationship Balance (TRB) of INR 3, 00, 000 in a combination of savings
account balances, term deposits, holdings in Demat account held with
HSBC India, investments and life insurance through HSBC India including
a minimum average quarterly balance of INR 50, 000 in the HSBC India
Advance savings / current account (or)
have a Mortgage relationship of INR 15 lakh (Rupees fifteen lakh only)
or more with HSBC India or Hold a Corporate Salary Account under HSBC's
Corporate Employee Program in India, with a net monthly salary credit of
INR 50, 000 (Rupees fifty thousand only) or more into the account to
avoid levy of balance based charges.

In case of not meeting the above mentioned eligibility criteria a
service charge of INR 1500.00 per quarter would be levied.

We clarify that the average balance maintained in your Savings Account
021-xxxxxx-006 for the quarter 01 July 2011 to 30 September 2011 was INR
75966.30.

Hence, INR. 1, 654.50 has been debited from your savings account
021-xxxxxx-006 on 21 October 2011 towards non maintenance of Average
Quarterly Balance in your account for the quarter 01 July 2011 to 30
September 2011.

Please be noted that if you convert your account to normal savings
account, the following criteria is followed.

Maintain an Average Monthly Balance (AMB) of INR 75, 000 in the
combination of minimum INR 25, 000 in the linked fixed deposit including
the minimum monthly balance of INR 25, 000 in the savings account/
current account and remaining INR 25000.00 either in liquid balance or
deposit balance.

In case of not meeting the above mentioned eligibility criteria a
service charge of Rs. 350/- per month would be levied.

We request you to confirm whether we can convert your account to normal
savings account.

For further queries please feel free to message us we will be glad to
assist you.

Assuring you of our best services always,

A complete list of our Phone Banking numbers is available at
http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Nishanth Balakrishnan
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)

[protected]

Dear Ms.Sunita Sharma,
Part-1
1. I understand that you are asking for 7 days to convert my so called "Advance Account" to
"Regular Savings account" starting from 15th Nov 2011.
2. I also understand that you had "upgraded" my account to "Advance" without my explicit written
concurrence.
3. You are silent on the fact that in reply to your "Average Quarterly Balance mailer", I had explicitly
requested in writing to convert my account to "Regular
savings account" stating that I shall not be able to maintain the AQB requirements - which you
(HSBC) have received and replied on date[protected]. But you failed to carry out the instruction /
Request. As a result of this failure on HSBC, the account was treated as "Advance" for quarter
July-Sept 2011. If you had acted on this request/Instruction on[protected] the account would have
been treated as "Regular" and it would not have attracted AQB charges.
4. Please note that my request to reverse the "unjustified" charges was based on the
communication referred at point 3 above. I did not request you to
reverse the charges out of sympathy or kindness.
5. In view of above I request you once again to revise your stand " ... that Average Quarterly
Balance of accounts has been displayed in our branch notice boards and website. Hence, we regret
to inform that we are unable to reverse the charges. " . The reason why I implore you is that I have
communicated to you to convert the account much before 1st July 2011 ie. on 31st May 2011.
Part-2
6. Will it be possible for you to furnish the method of calculating the Average Balance for Quarter
1-July to 30-Sept 2011 for my account and how you have arrived at the figure of 75966.30 ? I
understand that the Average balance calculation will include savings A/c & Term Deposit both. If the
Balance in one of the term deposits was 100000.00 for the whole quarter, then the average of all
term deposit & savings account should be higher. isn't it. Please excuse my ignorance, hence I am
requesting the calculation.
With best regards

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Address: Thane, Maharashtra

With referance above we wish to inform u that i have utilise hsbc credit card since last 2/3 years & your official commited that hsbc credit card free of any annual fees for life long time.but from december 2009 annual fees charge on me with any communication.I requested u to reverse my charges and closed my credit card account. I called on 23.1.2010 at 11.00 am ms aarya & at 4.30pm Mr sameer.regarding the same and ask them to check my credit card record which was very good with credit balance of rs.45.14.All the payments were paid before due date.After than i received card statement annual fees rs 700 & intended charges
.From january 2010l i went out mumbai,your office person use to call at my home twice in a day ,shouted & troubled my old age father & my working wife.
On 13/07/2010 at 3.15 pm i call to your customer care requsting reversal of charges and close the credit card account, Mr Aanna attended my call but he was not in a position to listen to me.
I am still humbelly requsting you not to troubbled my familly , Reverse my Credit card charges,and closed my credit card accounts,

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Address: Jaipur, Rajasthan

Dear Supporter
I sent you one grievence against HSBC card and once again sending you. I have been threaten by their letter reference NIL dated 09/07/2010 that if i don't pay then other financial institution may also stop to support me. It is a clear case of exploiting Indian people. I further would request you to take immediate legal action against this bank and relie[censored]s.
The letter of reply to HSBC is given as under.

Regards.

JAYANT RAJVANSHI
[protected] (MB)

Nazrana Khatoon
> Customer Service Executive
> The Hongkong and Shanghai Banking Corporation Limited

Ref: Letter from Manager-Debt Management

Customer Credit Risk. Dt.[protected]

Sub: As per your letter over due amount in INR 300=00

Madam

Ok let us take it as a case to consider and fair conclusion.

Little about me: In 1993 i was having Dinners club card when the concept of credit card was very new in India. That time HSBC was not born in Jaipur.
I was having ICICI bank credit card which are being still hold and due to my
good capacity of repayment and good customer relation by paying payment
in time they awarded Identity card (privilaged card) Your HSBC bank came in my contact (mind you as you have approached to have your card) and you provided me HSBC visa gold card. Initially with INR 75000 credit limit which was increased upto INR 1,75,000 Approx. So the experience of holding card as per my capacity is proven.

Now where is the problem?

When you charge unnecessary amount, charges amount without any consent from the card holder, then late fee on the unjustified amount etc.

Study my case now

April 2010 due amount as per credit card statement total due was Rs. 227.48

May 2010 I paid Rs. 500=00 and my balance due on you was Rs. 272.52

June 2010 You have charged CPP charges Rs. 995=00

How can you use my credit card wihout my consent?

Did you take any permission from the card holder to pay to CPP. You said CPP is a different body, it means you have paid the amount to a person who does not belongs to you and you have paid the amount on his
instructions. Means you have miss utilized my card which i treat as fraud with
me. And surprisingly you have charged late fee on the amout CPP has charged. Now you said CPP has reversd 50% amount why 50% and why not 100%. Your bank acitivities comes under doubt that you miss utilized the card holders and you have made this kind of transaction as your earning source.

And if a person oppose this kind of fraud transactions you send a letter of threatening as you have sent me on 09/07/2010 . Where you have demanded INR 300=00 and if i don't pay then restrictions of getting finanicial support from the other banks will also be imposed .

I did not want to go to consumer court but now you people have forced me to go into shelter of counsumer court.

Futher through this instruction i advise you to cancel the card with immediate effect and please take into record.

Thanks

jayant rajvanshi

> Date: Thu, 15 Jul 2010 19:20:34 +0800
> From: [protected]@hsbc.co.in
> To: [protected]@hotmail.com
> Subject: Your HSBC Credit CardXXXX 3452 (KMM7856599I123L0KM)
>
> Dear Mr. Rajvanshi,
>
> Your HSBC Credit Card 4384 XXXX XXXX 3452
>
> Reference Number-[protected], [protected]
>
> We refer to your email dated 10 July 2010 received through
> [protected]@hsbc.co.in regarding concerns on your HSBC card account.
>
> We request you to note that CPP policy has been cancelled on 21 June
> 2010 and refund of INR 497.50 was credited to your card account on 24
> June 2010.
>
> Further, we regret to inform you that no further refunds are applicable
> for your credit card from CPP.
>
> We trust that the measures taken in this regard have been transparent
> and the explanations given have helped you clarify your concerns.
>
> We request you not to let this incident deter your interest to bank with
> us. You are a valued customer of the bank and we look forward to your
> continued patronage of the bank's services.
>
> Assuring you of our best services always,
>
> Please feel free to write to us if you require further clarification or
> call our Phone Banking services.
>
> For an online demo on Internet Banking and more information on our wide
> range of products and services please visit our web-site www.hsbc.co.in
>
> Yours sincerely,
>
> Nazrana Khatoon
> Customer Service Executive
> The Hongkong and Shanghai Banking Corporation Limited

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

I have taken a policy of tata-aig throug HSBC credit card in Feb-2009 for a period of one year and opted for an EMI payment of premium throug HSBC card. I authorize bank to debit 10/- for 1st month and then EMI of Rs 530/-for 11 months and they will reconfirm me well in advance for renewal. I had given full stress on renewal that it should not be that you renew of your own. The certificate they sent in Feb- march 2010 has clearly written that Expiry date of Policy is Feb'2010. But Tata-Aig is presenting EMI to every month to HSBC and they are paying. They have not communicated me in this concern till I asked the Bank not to pay further EMI to Tata-Aig on 15 thApril of 2010.But they even continued to pay them and explained me that policy is automatic renewal up to the age of 75. But it is no where mention in the policy certificate. Never they issued me any receipt for my premium. On writing to them, they tried to convince me over phone that they are right to take premium. In the mean while I took one more policy from them in Dec 2010 for 1 year and premium to be paid in EMI. So at last I cancelled my card (divided in 4 pieces) and paid the cheques for remaining 5-6 EMI, along with the cancelled card (in the same envelope) and asked for a refund of premium already charged in an expired policy and a compensation of Rs 15000/- for my harrasment. In spite of my payment of balance payment (they show the receipt date 21 / 06/ 2010) and cancelling the card, they show that, they have paid RS 520 to Tata AIg on 22 / 06 / 2010. I am shocked that how it's possible that a sum is debit even in a cancelled card? On receiving of bill I again sent a mail and asked to reverse the bill and refund my excess collected money.And thereafter I received a call from their Representative, who was using filthy languages ant tried me to accept the things and pay the dues aND PENALTY / LATE FINE etc.
I therefore request you to see the matter and tell me what to do? I will send you all other details in a day or two.
Anand Kumar Agarwal
[protected]

Anand Kumar Agarwal.

Aug 13, 2020

Complaint marked as Resolved

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govindan sekar

HSBC — money not transferred

sir, iam NRI working in SAUDI ARABIA.
i sent money by telex transfer from saudi british bank to SBI, cheyyar, tamilnadu on 11th june2008.
till today money not reached.
here they says HSBC SENT DRAFT BY CPROFESSIONAL COURIOR TO sbi CHEYYAR ON 18TH JUNE.
BUT sbi CHEYYAR says not recieved.
DD NO/Bom643420/HSBC.
PROFESSIONAL COURIOR CONSIGNMENT NO:[protected].
TWO MONTHS PAST MY MONEY NOT REACHED.
PLEASE HELP ME.

SELWYN SAMUEL RAJ

from Ernakulam, Kerala

HSBC CC — TATA AIG Policy debited on HSBC CC even after policy was asked to be cancelled (by HSBC)

Sir/Mam

I have gone for TATA AIG through HSBC. Once i got the policy papers for TATA AIG. I felt that i was not intrested on the same and called up HSBC for cancelling the same. But later i found out that i was debited for TATA AIG for the second month also. It seems that the cancellation information was not passed by HSBC to TATA AIG, which has led to the second month charges for the policy. HSBC Agent has not given any ref # as well as not done what i have requested hime to do with TATA AIG Policy (Help me to cancel the policy). Again i called up HSBC in Dec 2008 to get it cancelled and got the policy cancelled in the month of jan 2009. Now HSBC is asking me to pay the balance amount on the CC, where in the balance amount in my CC till date is due to the second month policy charges and its late payment charges (late payment charges is due to me not willing to pay the second month policy charges alone). Kindly advice how i have to proceed with the error done by HSBC.

I have spoken with HSBC and they are not willing to take up anything i say, as i do not have any refrence number for the call i made to HSBC for cancelling the policy.

Need your kind advice.

Regards,
Selwyn.

MANISH MARDA

from Kolkata, West Bengal

HSBC Bank — EXCESS BILL

DEAR SIR,
MY CARD NUMBER IS [protected]. I HAS PAID EXTRA MONEY ON MY CARD BALANCE TRANSFERED OR OVRE DRAFT FROM HSBC BANK. I ALREDY PAID PAYMENT WITH IN DUE DATE BUT THEY CHARGE Rs. 750/- FINE CHARGE PER MONTH. WHEN I ASKED FROM CUSTMER CARE THEY TOLD ME THAT IT IS ALOCATATION CHARGE BECAUSE WHAT EVER YOU PAY THAT IS DEPOSIT IN OVER DRAFT OR BALANCE TRANSFERED THERE AFTER IT WILL IN YOUR ACCOUNT. NOW THIS MONTH THEY DOSE NOT CHARGED FINE BUT THEY DEMAND MORE MONEY. THEIR STATMENT I CANT UNDERSTAND. I PAY EXTRA MONEY FROM THE DATE OF MY BALANCE TRANSFERED OR OVER DRAFT BUT THEY DEMAND MORE. I CANT UNDERSTAND. PLEASE HELP ME
THANKING YOU YOURS FAITHFULLY
MANISH MARDA

vamsimohan

from Mumbai, Maharashtra

HSBC — not returning my excess money

I the undersigned would bring to your immediate notice that by oversight, I had transferred through NEFT Rs.20000/- to my cancelled HBBC credit card [protected], request you to verify and please refund me the same either through bank transfer or cheque.
Please note I have maintained a successful track record with your bank and I don’t owe any outstanding towards my previous credit card.
Kindly treat this on priority as this money is to be repaid towards my Citibank home loan a/c.

thanks
Vamsi

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Address: Thane, Maharashtra

My name is kishor mhaske policy no. is HCP[protected]

I have taking this TATA AIG policy form HSBC BANK online

I was mis guided by HSBC BANK AND TATA AIG.
I was told as a medical policy which will cover all bill with pre-admited bill as wel as the admited bill whatever u will spend with a year.
I was impress on the on this that I will get reimburse on small medical exepenses.so for that reason I have taken that policy and I was told
that my call is recorded and all the points have being true which I have told on phone call and I had force to pay online. I insist to send some
one so that I can understand but they told we cannot send any body. we only sale online policy’s was told that each word is recorded so there will
be no fraud or cheating. They send me the paper in that I was un able to understand the clause because of very difficult language. But I came to know
when my son was admitted in hospital. I was told to submit paper to Andheri office instead of kalyan.Before submitting paper I gave call the customer
service and told that I was promise that I will get all medical bill and bed charge as reimburse But he told that medical bill will not required as we

we do not cover all this we cover only bed charges. I have complaint to HSBC and TATA AIG regarding this issue but no response I have mail this issue to
higher person and told to return my money. several times I told to return my money but I was told to submit paper we will see how much we can reimburse.
I had submitted expenses around 10,000 I received only 1,000.I was very angry and ask TATA AIG TO refund my money but. TATA AIG representative MR GAVRAV MHATUR HIS

PHONE NO IS [protected] gave me call and stated that it might be mistake of our some employee so please leave it all matter and use the policy for year but do not ask

for money but I insist on refunding on my money back. He then started offering me holiday package gifted but I told him to refund my money. one year has being pass but

yet have not
received my money. Sir I had an surgery in march 2010 and was suffering from illness for m august 2009.i was admitted in hospital for 15 day and had medical expenses

form
august 09.my monthly expenses was around 3000 to 4000 thousand montly but i was not able to claim and was not in financial position to take new policy . Sir I had

never got any call for renewal of my policy or any refund of my money.If i would have renewal the policy or other new policy i would not suffer form all this. sir I am

mention about my illness because I want inform comman people like me that due this fraud company I am suffering.I had wasted my money’s had lost my job due to illness

and not having good policy who can cover my illness.I have taken policy because of my 1 year old child and official I was not having any medclaim policy .so for my

child health i decided to take policy and i came through FRAUD TATA AIG POLICY.If I would have good mediclaim policy i have not incurred so much loss

sir i want help to get like this company sue for harssment.I also had complaint this to HSBC but they had also not giving any response. All multinational company

for their profit are giving false statement but they are not realising that they are playing with people life. sir all the above statement I have done are true I have

all medical bill of KEM HOSPITAL and the mail done to TATA AIG AND HSBC.

i have contacted for [protected]@tata-aig.com,gaurav mhatur,

please help for fined this fuard company or to fight in court

REGARDS
KISHOR

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nagesh samaleti

TATA AIG — TATA AIG & HSBC Fraud with customers

Hello,
I got a call from HSBC and taken the Policy over Phone. They had informed me that I can take 14 days of time and than I can decide whether I can continue with that policy or not. They also Informed that If I am cancelling the policy within 14 days Only Rs. 100 will be taken as admit charge and than the balance premium amount will be made refund. After that they had sent me the policy details to my Permanent address.
when i called them & told that I want to cancel the policy, they were telling that they will deduct 25% of the premium amount. And they were telling that they had not told anything like that.
If I ask HSBC people regarding this they were giving the TATA-AIG customer care no and asking me to speek.

Azra Ansari

from Chandigarh, Chandigarh

yes
the same case is with me..
I am mailing them for last 3 days to cancel the policy however they are not ready to reply :(
this is a real fraud .

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Address: East Delhi, Delhi

I hold a HSBC Gold credit card. In October, 2009 i got a call from HSBC Recovery Executive for outstanding payment i.e. Rs. 76500. & he suggest me that i can pay outstanding amount 76500 into 17 installment of Rs. 4500 per month for 17 months. I aggreed to pay outstanding in installment. Now after payment of 1 month i noticed next month statement (December) showing outstanding amount of Rs. 89139.73 It was very to me, when i aggreed to pay outstanding by EMI, why that is not showing in statement and Financial charges are added by HSBC. After that i have called up that Recovery executive about this issue, he told me dont worry after 17 month automatically HSBC will send Final Settlement Letter after receiving of total EMI. Also i have called up the HSBC bank for this issue. they are said bank not giving any kind of instruction. Even i have explained the matter about my conversion with recovery agent. But they refused they have no information regarding the same. We finally this is very disappointed and stopped payment to HSBC Bank against outstanding amount from month of Dece,2009. Now July.2010 i got a Legal notice from Lawyer of HSBC Bank to payee outstanding amount of Rs. 1,16,303.17 and also declared my account as NON Performing Asset as on 01.05.2010 in accordance with the guidelines issued by RBI. Commented offences punishable under section 415, 416, 406 and 420. Finally they call on behalf of HSBC to pay the amount of Rs. 1,16,303.17 within 7 days of receipt of letter. Now i am mentally tensioned what to do ..... Please suggest

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Hi Sir,

This is MVRAO, I used HSBC Credit card during the period[protected]At that time, I was in chennai). In 2007 november i moved out of Chennai . Before moving out I paid all HSBC Credit Card outstanding amount.

As it is free card (No Anual charges), I didn't opted for cancelation. And I didn't changed my address with HSBC. And also, in last 3 years I never used the card also. Hence, I never bothered about Statements.

After 3 years, HSBC recovery department people called me and asked to pay 15000/-.

In first call they told , your usage is 4000 plus and extrage charges 11000 plus. I requested them provide me statements , I paied all outstandings & never used even for single rupee.

Again after 10 days, one more persona from HSBC called me and asked to pay 19000/-. And she told actual amount is 40000 plus but we can settle for 19000/-.

Again i requested same for statements. Then they are telling, they are from recovery department, and can't provide any statements. statements already sent to old adress long back.And asking simply to pay the amount. Otherwise they are blackmailing that, they will take legal actions.

Please suggest how to face this. Without seeing statements, how we can pay the amount. I am sure , in last 3 years I didn't used card and I paied all outstanding 3 years back itself.

Thank you in advance. Waiting for you guidence in this issue.

Regards,
M.V.Rao
[protected] (Bangalore)

Aug 13, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

My HSBC credit card account was subjected to three online fraudulent transactions amounting to 54,117/- in Jan - 2010. The bank approved all transactions ignoring my reply to their telephonic as well as e-mail alerts. I was told that I just have to dispute to get a reversal. Resolution to the dispute said these transactions went through Verified by Visa, hence I am liable to pay. I was facing problem in loging in to my credit card account and had proof (blessing in disguise). Immediately I registered a police complaint. Appealed to Nodal Officer of HSBC regarding the previous conclusion - no reply. Hence approached Banking Ombudsman. When Banking Ombudsman forwarded my complaint to Nodal Officer, She replied - twisted the earlier statement by bank. She said I alleged that the transactions went through Verified by Visa, it is wrong, it went through 'card security feature' which is nothing but card number, expiry date, cvv and my date of birth. These all details are with HSBC as well as its call centre agencies, and is visible on my card when I give it for any transaction. No password or information generated by me was used for these transactions. Though I requested repeatedly in writing, the bank kept silent on the transaction details. Banking Ombudsman some how got convinced by the 'card security features' and dismissed my complaint. The HSBC started sending agents to my home, every month they added lot of money to the fraudulent transaction amount and started sending me liability letters, reported my name to CIBIL so that I won't get any loan in future and started telephoning every day to compel me to pay the money. Though the harassment was difficult to stand for me and my family, and I lost my dignity in society as a good government officer, my close friends, family, other similar victims (strange enough- there are two more people in the same area had similar fraudulent transactions on their credit cards at the same period) and relatives and the good officer who was investigating the case gave courage to with stand the trouble.
Mean while, I could contact the two of the payment gateways (Cleartrip Travel Service and Bill desk) through e-mail and they responded. They gave all the transactions details and I handed over to the Police.
But the twist in this story is really surprising and should be lesson to those who are using HSBC credit cards – two days back, when HSBC collection agents telephoned me, they put forward a strange condition – I need to pay only 20,000/- and they can settle the case where as my outstanding with financial charges for the disputed amount is more than 65,000/- They wanted this in cash too. Though I agreed as this could end my misery, I got suspicious and in an instinct decided to check with the good officer who is investigating the case. He revealed the fact that CLEAR TRIP TRAVEL HAD ALREADY REFUNDED THE AMOUNT TO HSBC IN FEB 2010 AFTER HSBC CHARGE BACK REPORTED THIS AS A FRAUDULENT TRANSACTION. When contacted this company said they already have collected the money who did the fraud from airport as they detected this. (ie. Before even the first statement after the fraud was generated) ITSELF, which should have been credited to my account. But HSBC NEVER REVEALED THIS FACT EVEN IN THE REPLY TO MY DISPUTE, neither to Banking Ombudsman but harassed me unnecessary for last 6 months. It is unbelievable that a bank like this having such a reputation abroad behaves so cheap in India. THE BANK WAS TRYING TO CHEAT ME.
I am in the process of filing a complaint in Consumer Court. I am not planning to pardon them for the damage caused to my life. Your comments may help me in my journey against such agencies.

Aug 13, 2020

Complaint marked as Resolved

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Address: South Delhi, Delhi

I am bengali. I do NOT know any Manoj Mishra at all; I get calls from HSBC bank every working day(unfortunately, they seem to work on most Saturdays as well) requesting me to clear their payments. Now the number they target belongs to my parents; my father is beyond 60 years, and is a heart patient, and my mother is just 4 years younger to him.
This has been going on for more than six months now. We called their help-desk, wrote e-mails to them and visited their Gurgaon branch, but nothing seems to stop their calls.
I wonder how to put an end to this.

Aug 13, 2020

Complaint marked as Resolved

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YOGENDRA SINGH

from Mumbai, Maharashtra

HSBC Bank — UNWANTED TELEPHONE CALLS

WHENEVER I MAKE A TRASECTION OF MORE THAN RS 10 THOUSAND OR MORE, NEXT DAY ON WARD THE MASSEGE AND TELEPHONE CALL STARTS
I AM NOT ABLE TO WORK WHOLE THE DAY AND CAN NOT SWITH OFF THE SAME BECAUSE OF MY TELEPHONE REQUIREMENT.
AS I UNDERSATAN THAT CALLING SOME ONE WITHOUT REASON IS AN OFFENCE THAN WHY THESE BANKS ARE NOT PUNISHED FOR THIS
I AM NOT SPARED EVEN ON SUNDAY WHEN I AM AT HOME
I REQUESTED ON CALL CENTER FOR THE SOLUTION OF THIS PROBLEM AND I WAS INFORMED THAT THEY HAVE MARKED IN MY ACCOUNT NOW NO ONE WILL CALL YOU FOR SALING THEIR SCHEMS BUT NO EFFECT.
FINALLY SAVE ME FROM UNWANTED THELEPHONE CALL MY WORK IS GETTING EFFECTED

Michael Mason-Mahon

Mar 13, 2011

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...

If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...

http://www.consumercomplaints.in/?search=HSBC+Bank

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

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Address: Tiruvallur, Tamil Nadu

Confidential!

Dear Job Applicant,

JOB REF: H.B-UK-09/015

VACANCIES: UNLIMITED FOR THOSE IN THE (BANK MANAGEMENT, IT,

PROJECT MGT. ADMINISTRATION, HOSPITALITY, MANAGERIAL OPENINGS)

Premier Customer Service Representative

Part-time Collections Advisor

Customer Sales Executive

Collections Advisor

General and operations managers

Marketing and sales managers

Financial managers

Accountants and auditors

Credit analysts

Financial analysts

Personal financial advisors

Loan officers

Tax Adviser

Securities

Tellers

Brokerage clerks

Receptionists and information clerks

Couriers and messenger

Executive secretaries

Administrative assistants

Office clerks

Office machine operators

Pensions Adviser

Finance Director

Finance Manager

Mortgage Adviser

Insurance Advisor

Corporate Finance Director

CONTRACT DURATION: 4 - 7 YEARS (RENEWABLE, PROSPECTS OF SECURING PERMANENT POSITIONS).

CONTRACTOR/ EMPLOYER: HSBC BANK.U.K.

AGENT/ RECRUITER: HSBC BANK.U.K CAREER DEPARTMENT.

CONTRACT/ JOB LOCATION: LONDON .

Sequel to the job advertisement made, we have reviewed your CV/Resume

Sent by our labor consultants http://www.naukrigulf.com, http://www.naukri .com, & http://www.timesjobs.com for a possible job engagement with us and we also wish to inform you that you are eligible for a Job position in HSBC BANK.U.K

Please answer and submit the Official Online questionnaire alongside your credentials/photo graph for HSBC BANK.U.K which will be used to ascertain your final eligibility for a Job position in reference to your CV/Resume as posted prior to this interview by

http://www.naukrigulf.com, http://www.naukri .com, & http://www.timesjobs.com *Note: Only Successful and Short-listed Applicants will be contacted either on Phone or Email!

Good Luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were

the repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your Current Monthly Salary Package in US Dollars?

11. How soon can you travel down to start your new Job?

12. What job position/s are you currently holding with your current employer?

13. What three Specific Job Positions do you target from HSBC BANK.U.K?

14. Give us full details on the Following;

(A.) Full Name:

(B.) Permanent Mailing Address

(C.) Current Mailing Address

(D.) Tel/Mobile Number(s)

15. What is your Country of Nationality? Is it different from your

Present location? If yes please state your Current resident Country.

16. What are your Future Plans for HSBC BANK.U.K?

PACKAGES

Compensations and Benefit packages for these positions remain Competitive and Comparable with those available in leading Aviation Industries across the globe & negotiations are allowed.

CRITERIA FOR EMPLOYMENT

Contract Awards/ Employment will be based mostly on merit and will be considered on experience and Profile.

TESTIMONY

Over the years, the best recruited Expatriates have been selected via the Internet and the selection has proven to be unbiased & based on merit since our Clients require the best expertise in various fields to enable them deliver within specified frames of time and harness the opportunities in the operating environment.

BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT

PAYMENT OF FIRST MONTH'S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits..............

IMPORTANT INSTRUCTION FOR JOB APPLICANTS

All Completed Online Interview Questions should be submitted to the Human Resources Department of HSBC BANK at:

[protected]@bankhsbcplc.co.cc to enable them as certain your eligibility for a Job position and make possible considerations for Job offer in

Her Company.

ONLY Successful and Short-listed applicants will be contacted and invited for a Job position and a mandatory Orientation/ Training

Program scheduled 3 weeks on confirmation of Job Offer from HSBC BANK

U.K

Yours Truly,

MRS Tracy Forsey

Human Resources Assistant.

HSBC BANK.

EMAIL: [protected]@bankhsbcplc.co.cc

Aug 13, 2020

Complaint marked as Resolved

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RobScot

Hi

After reading this I would be very suspicious if it. If you are ever asked for anything especially money for a Visa then I would certainly not pay. You also have to be on the lookout for identity fraud especially with regards to the personal infornmation they are asking you for.

Some of the words used tend to indicate it is Indian English instead of British English. This may not be an issue in itself but something to be aware of.

In addition The web adress below is almost certainly not an official HSBC web address

All Completed Online Interview Questions should be submitted to the Human Resources Department of HSBC BANK at: [protected]@bankhsbcplc.co.cc to enable them as certain your eligibility for a Job position and make possible considerations for Job offer in

"PACKAGES
Compensations and Benefit packages for these positions remain Competitive and Comparable with those available in leading Aviation Industries across the globe & negotiations are allowed."

It mentions "Aviation" in this paragraph while HSBC is clearly a bank so is this just a cut and paste scam that is also used for airline jobs?

I could go on picking this apart but I'm sure you get the ideas. Be very wary.

Kind Regards

Rob

mdanawaz

from Eluru, Andhra Pradesh

I have received a similar mail and I do not recollect applying for such a job over who offers such benefits and it also says more uncomparable which clearly means the sender wants you to fall for it.. check this link for further details http://fraudwatchers.org/forums/showthread.php?t=36769

BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

* FREE ACCOMMODATION

* FREE FEEDING

* OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

* FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

* FREE TO & FRO TRAVEL TICKET

* REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC * UPFRONT
PAYMENT OF FIRST MONTH'S

SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION

Many more incomparable benefits...

vivu44

from Kottayam, Kerala

Jan 19, 2011

its a fake mail.. The mail itself came from a Gmail id. The official mail ids would end like "@hsbcbank.com.
Still i[censored] people believe in this mail and have time, respond the email till they ask for Visa fee... dont get into troublee...

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Address: Ernakulam, Kerala

EXCHANGE CONTROL AND INTERNATIONAL REMITTANCE DEPARTMENT,
HSBC BANK PLC LONDON .
76 CANNON STREET, CITY OF LONDON,
LONDON EC4N6AE .
TELEPHONES : +44-[protected],
EMAILS : [protected]@hsbc-groupu-k.co.cc
[protected]@hsbc-groupu-k.co.cc
transferdept.[protected]@24.com
WEBSITE : www.hsbc-groupu-k.co.cc

SENT :MONDAY, 12TH JULY, 2010
SUBJECT : CONFIRMATION

TRANSFER INFORMATION :

ACCOUNT HOLDER'S NAME : BIBIN ABRAHAM
BANK NAME : STATE BANK OF TRAVANCORE
ACCOUNT NUMBER : SB[protected]
BANK BRANCH : KOOTHATTUKULAM
SWIFT CODE : SBT,RINBBFED,KOOTHATTUKULAM,70148
IBAN : DE[protected]-427200

OTHER INFORMATION :

ADDRESS : PERUMPILLIKATTILL HOUSE PALAKUZHA POST PIN 686686 KOOTHATTUKULAM,
KERALA, INDIA.
PHONE NUMBERS : NIL
EMAIL CONFIRMATION : [protected]@yahoo.com

ATTN : BIBIN ABRAHAM,

WE HAVE RECEIVED YOUR EMAIL REGARDING THE FACT THAT YOU DO NOT WANT TO MAKE
THE PAYMENT OF THE VAT CLEARANCE FEE.

YOU HAVE TO NOTE THAT WE ARE NOT COMPELLING TO YOU TO MAKE THE PAYMENT OF
THE VAT CLEARANCE CERTIFICATE. WE ARE ONLY TELLING YOU THE REQUIREMENT OF
TRANSFERRING YOUR WINNING PRIZE MONEY INTO YOUR DESIGNATED BANK ACCOUNT IN
INDIA.

IF YOU DO NOT WANT TO MAKE THE PAYMENT, INFORM US BY WRITTING AN EMAIL TO
US SO THAT YOUR WINNING PRIZE MONEY WILL BE RETURNED TO YAHOO LOTTERY
AGENCY AS AN UNCLAIMED FUND.

NOTE ALSO, THAT WE FOLLOW OUR BANKING ETHICS AND THE INTERNATIONAL LAWS
GUIDING LOTTERY PRIZE TRANSFER IN TRANSFERRING WINNINMG PRIZES TO VARIOUS
WINNERS

SIGN

MR. KISH NELSON,

FOR BANK MANAGEMENT.

MANAGER INTERNATIONAL REMITTANCE DEPARTMENT HSBC BANK PLC.

**********Disclaimer************

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are
addressed.If you have received this email in error please notify HSBC BANK
PLC (International Remittance Department)

[protected][protected][protected]--------
mail2web.com – Enhanced email for the mobile individual based on Microsoft®
Exchange - http://link.mail2web.com/Personal/EnhancedEmail

SIR,

HSBC BANK LONDON ASKING ME TO MAKE A PAYMENT OF 500 BRITISH POUNDS.AS VAT AMOUNT FOR THE TRANSFER OF MY LOTTERY WINNING MONEY.I WANT TO KNOW IMMEDIATELY .WHETHER THIS EMAIL IS TRUE OR FAKE.PLEASE WRITE AN IMMEDIATE REPLY TO ME AT MY EMAIL ADDRESS [protected]@yahoo.com.

THANK YOU

BIBIN ABRAHAM

+1 photos

Aug 13, 2020

Complaint marked as Resolved

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Anil Laxman Harijan

from Mumbai, Maharashtra

Lottery prize — money transfer

Dear Sir,

Kindlt note that I am from India i recieved a mail from your bank with regards to the Lottery amount, As per your bank request i have sent my all details to your mail and still not my money is processed and please find below what the bank has sent me the mail.

would like to know how many more days it will take before also i processed my details to your South Africa bank and they also dint return to me back soon.

would appreciate if you process and transfer my money ASAP.

Thanks and Regards

Anil Harijan.

BARCLAYS BANK OF LONDON
OFFICE OF THE EXECUTIVE DIRECTOR
INTERNATIONAL FUND REMITTANCE DEPARTMENT
WEST HALKIN STREET CITY OF WESTMINSTER
LONDON- UNITED KINGDOM SW1X8JA
(INTERNATIONAL CREDIT DEPARTMENT)

DR.MARCUS AMBROSE AGIUS
E-MAIL:[protected]@barclaysbnk.co.cc
E-MAIL:[protected]@yahoo.co.uk

ATT:ANIL LAXMAN HARIJAN,

WE AT THE BARCLAYS BANK PLC, LONDON BRANCH WISHE TO BRING TO YOUR ERNEST NOTICE THAT WE HAVE BEEN GIVEN A TRANSFER MANDATE/ALTIMATUM BY THE BRITISH AND INTERNATIONAL GAMING BOARD TO PROCESS AND TRANSFER YOUR UNCLAIMED LOTTERY FUND OF $300, 000 WHICH IS PRESENTLY IN OUR BANKING ESCROW VAULT HERE IN LONDON-UNITED KINGDOM.THIS LOTTERY TRANSFER MANDATE FACILITY WAS GRANTED TO US BY THE ABOVE MENTIONED BOARD DUE TO THE INABILITY OF THE PREVIOUSLY APPOINTED BANK IN AFRICA TO CARRY OUT THIS PAYMENT DIRECTIVE SUCCESFULLY.

WE THEREFORE SEIZES THIS ELECTRONIC MEDIUM TO EXPRESS OUR SADNESS OVER ANY FORM OF DAMAGES AND WASTE O[censored]SEFUL TIME CAUSED TO YOU IN THE PAST BY THE SAID INEFFECTIVE BANK IN AFRICA AND THEREBY RE-ASSURING YOU OF OUR EFFICIENT AND DEDICATED BANKING SERVICES.

YOUR LOTTERY FUND WILL BE SENT TO YOU THROUGH OUR INTERNATIONAL CERTIFIED BANK DRAFT WHICH SHALL TAKE ONLY 48 BANKING HOURS TO CLEAR IN YOUR BANK ACCOUNT IN YOUR COUNTRY.YOU ARE REQUIRED TO SEND US THE DETAILS OF YOUR PRESENT ADDRESS WHERE YOUR BANK DRAFT WILL BE SENT TO AND YOUR DIRECT TELEPHONE LINES FOR DATA AUTHENTIFICATION.

WE REMAIN SINCERELY SORRY FOR ANY DAMAGE(S) CAUSED TO YOU IN THE PAST.

YOURS IN BANKING SERVICES
DR.MARCUS AMBROSE AGIUS
MD/CEO

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Address: Mumbai City, Maharashtra

Earlier HSBC-PNB cobranded card holder: [protected]/ last billing 29/12/08 to 26/01/2009. After issuance of it's own card by PNB I started useing my bank,s own card. But I was issued by HSBC an unsolicited card(WITHOUT MY ANY REQUEST) No: [protected]. The card was never got activitated. I informed HSBC of my inability to use the card. But HSBC has been sending bills for payment of annual fees. I contacated their SEC 9 Chandigarh office during my earlier posting at that palce and was informed that they will stop sending the bills but till now I am receiving them. I AM FED UP FOR NO FAULT OF MINE. I am geting threatening call/ letters from hsbe for putting my name on cibil data base.

Immediate action be taken on hsbc.

Aug 13, 2020

Complaint marked as Resolved

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karthik77

from Bengaluru, Karnataka

HSBC Credit Card — Annual Payment.

They gave me an add on card which was not at all utilized even for a single transaction. Main Card No: ...2550

I called them twice and clearly told; I don't want that card. They will just revert back the transaction charges and say use the card.

I have made it clear that i don't want the card.

Now they have come back and say I did not pay the annual fee for the third year.

I have not seen such a worst customer care department.

Thanks & regards,
P.Karthikeyan
[protected]

THULASI RAGAVAN

from Ernakulam, Kerala

having hsbc card for last three year along with two add on card, without any notification their charging membership fee for main card 700 add on each 350 total rs1400-, contact customer care for cancel the both card and want to settle the payment in 10 installements, but their not agree the proposal, ask to settle the immed then will cancell the card, how can possible to settle for my total due of rs.50000. and iam ready to make a settlement 10 installments. card no.0655

Michael Mason-Mahon

Mar 21, 2011

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E

If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄

http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S in India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

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Address: Delhi

Hi,

This is regarding unexpected charges on my credit card which were committed by HSBC customer care to be reversed but it has not happened since last three months.
I got my renewed card and subsequently Statement in April 2010. There were annual charges in statement which were not supposed to be there and I immediately called up customer care to clarify. I was confirmed that:

- The charges were mistake and they would be reversed in next month's statement
- Also I explicitly confirmed that I don't have to make any payment, I double checked this and response was I don't have to pay anything.

However I was surprised to see statement for month of May - the charges were not reversed and on top there were finance charges.
Following are the details of my subsequent calls after April to customer care.

(i) 15th May (Same response as in April, apology and that charges would get reversed)

(ii) 5th June (Big Apology and same response. She Repeated that it is mistake, I don't have to pay anything and charges will get reversed in Next 4 working days). I was also sold policy from TATA-AIG. I highlighted that I am feeling harassed and don't want to transact until my charges issues is resolved. She insisted that "I don't need to worry now, charges would definitely get reversed." Such things would not be repeated and in good faith I can go ahead with this policy.

(iii) 3rd July (Apology and Same response - Will get reversed in 4 days); This time I insisted and got request number

(iv) 7th july : (Charges will get reversed in 4 days and got New complain number [protected] !!!!!)

It has been 3 months and have made several calls. Every time I have to go through long complete cycle and then get same response that it was mistake, sorry, I don't have to pay anything and charges will get reversed.
This has now become big harassment for me - I have wasted lot of my valuable time; charges on unnecessary phone calls and mental stress.

On top of that I am now receiving unnecessary calls from HSBC collection and they are in very Bad taste. While HSBC customer care put up apology (at least they are polite), the collection folks just start rudely blaming.
I got a call today. I told there is resolution pending since last three month and complaint number. He checked but then insisted on me to pay initially the amount, when I asked why should I pay - he came down to minimum payment of couple of hundreds.
When I asked him to explain Why should I pay for expenses I have not done, the inaction is on HSBC and would he give me this in writing - he just started threatening that I would get blacklisted and regarding my complaint it is not there botheration and I should check with customer care.

They talk very illogically - like you must have spent if there are charges instead of checking the facts which I have explained several times. OR
Why is your charge reversal issue not settled for 3 months - now common this is my complaint which bank has to respond to

First for 3 months and several calls they have not handles the problem and every time accepted it is Bank's mistake and in few days will be taken care, then they are now harassing me with daily calls during my office time for the Mistake done and Inaction on Bank's part.

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Address: Mumbai City, Maharashtra

respected sir,
i have a credit card from HSBC bank.my name is anil shyam verma credit card no.is [protected] and its valid period is from 06/07 to 06/09.
please re issue me credit card as soon as possible.

thanking you
Anil shyam Varma
154, Puspanjali Bldg.
Tarun Bharat Society
chakala,Andheri (E)
mumbai-400099

Aug 13, 2020

Complaint marked as Resolved

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anilshyamverma

from Mumbai, Maharashtra

easy & good service for complaint

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Address: Mumbai City, Maharashtra

Dear All,

Ref No: HSBC Bank Credit Card No [protected].

Subject: Unauthorized use of my credit card on 13/03/2010 & 14/03/2010 through online mode.

Dear Sir/ Madam,

This is to reference to the subject, I Sachin Dwivedi using Hsbc Bank Credit Card from October 2009, but on 14/03/2010 I received the call from HSBC Bank “Risk Department” stating confirmation...

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Hi,

I had a card with HSBC no -[protected] at pune(2006) and the credit limit was 70,000 Rs. I was unable to pay the dues on time, instead of me being reaching them several times they did not respond and told my settlement amount.

I was cheated by the HSBC Credit Card people who called me up on my phone stating that they have police complaint against me and non-bailable warrant.They called me on 22-March-2010 and told that Ms. Rathore SI is calling from Delhi crime branch (cell no-[protected]). She said that police will come and arrest you with in one hour. When insisted, said kindly talk to Ms. Saina criminal lawyer(cell no-[protected]) to know the settlement amount. when we spoke to her she said that i have to pay(Rs. 10800) to do the settlement immediately or else i will be arrested. When asked about the settlement letter, she said once you do the payment send me the receipt will send the NOC and settlement letter. Beleiving her .I have done the payment and messaged her the receipt number on 23-March-2010. I did not got any settlement letter. When i am trying to reach her on her mobile, she is not responding. after waiting for 3 months I am lodging the complaint.
You should take some necessary action against them as early as possible

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

File a complaint to Hongkong & Shanghai Banking Corporation [HSBC]

Hongkong & Shanghai Banking Corporation [HSBC] reviews & complaints page 23

NOC/No due Certificate required for HSBC Credit Card NO 4384 5999 9326 7425

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