Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

What I observed is that these so called foreighn banks are looting Indians' money by following unethical means. They are charging 43 to 45 % interest per annum.They say it is 3.5% permonth. What they do is they calculate interest in the name of finance charges on daily balance basis and add to the existing Principal next day they charge 3.5% including previous days finance charge which tantamounts every day compound interest. They say that they recover 5% of the total outstanding balance. Actually it is not correct, this 5% recovery includes finance charges service tax and penalty for late payment. Thus the principal recovered at 5% is not correct. This way they will get more finance charges as the principal recovered is very less utstanding is more. They add to the principal the finance charge which will be the Principal for next day. They never say all thses facts and we can say that all these are hidden charges.In the recently passed bill by US Government on credit cards, the bank shoild specifically tell the customer that the amount outstanding will be recovered by a particular date.No such rules in India.(Mouliswar)

HSBC Credit Card — Harrasment by HSBC personnel

I was holding a HSBC credit Card in Apr/ May 2008, I had once used this card and made the payment as i recd. the bill. After that i have not used the card anymore. And no other correspondence was done from HSBC. But from last two months, i am continously receiving calls from HSBC collection centre for payment of an outstanding amount, when i ask them to send the statement, they said that your card has been blocked and statement cann't send to me. I said that without the statement, how can i make the payment of around 3000 Rs. The person Avneet from Delhi branch continously calls me and at my home landline also. He talks loosely and abuses a lot any day, anytime. when we try to call him on the no. from where he calls, HSBC people say there is no person by this name.[protected],[protected]

Please suggest me what to do and help me.

same problem with me for hsbc credit card
dont worry reply as rudely as u can they cannot do anything

Even I got the call from [protected] stating that he is Sub Inspector Mr. Satish Nair working at Hyderabad head quarters and asked me to call a Lawyer by name Krishna Murthy on [protected] to talk. Please make sure you dont harras us as we
are already suffering because of lost job. When issuing the Loan or credit card you enquire many times about our job and then issue us the amount. Then why dont you understand that we cannot pay until we retain our job. Please HSBC, do understand our Parents are no way concerned nor even aware of our Loan, and you dont have right to recover from them as you never asked them as surity.

Even I also got the same kind of call from [protected] stating that he is Sub Inspector Mr. Satish Nair working at Hyderabad head quarters and asked me to call a Lawyer by name Krishna Murthy on [protected] to talk.
I called him and he introduced himself as an advocate and legal adviser for HDFC bank, and i have to attend at secunderabad court on 17-12-10 which is a public holiday (Moharrum) since the warrant issued on me was non bailable.
He saying i've sent three summons to my AP address (Now i am not in AP) and you were not responded for them, thats why we the case has been filed and issued the arrest warrant. I asked him what should i do now as i dont have much time, Then said i can give you two options, the first one is you proceed through the court and you will be in remand for 15 days and have to pay Rs.95, 0000/- or deposit Rs.35, 000/- today itself.
I said how can i deposit such a huge amount immediately and without any proper evidences. Then he said OK you deposit Rs.15, 000/- tomorrow and remaining amount within an week and also he said, i will send a mail to my client (HDFC) and you can do as he said. Friends I dont know what to do, if you know any solution about this please mail me. I am ready to repay the outstanding payment the bank, but how can i trust these people as already having such complaints. Please suggest me if you have any solution.

Its their procedure of collecting due amount...U should ask them the case number and inquire it in court, if you have any advocate friend/relative practicing in same court (where the case has filed).(Result : No case must be there). For nonpayment of Credit Card bill NO CRIMINAL CASE can be filed against you...For saving yourself from these types of harassment You can do settlement with them by paying some amount.
(DON'T DO ANY SETTLEMENT WITHOUT THE NOC FROM BANK)

Actually I got a call from this number[protected] today. He said, he is calling from some courier company n there is a courier from my x company. He quoted my old home address n asked whether he can send it to my new address. I gave him n address as I was in a hurry but later realized dat I cann't expect courier from my x company 3 years after i left it. They even cannt hav my phone number which i got few months before. even calling that number remains unanswered. Plz plz..tell me what to do???

HSBC Credit Card — Name not remove from cibil

The credit card bearing the number : [protected].
The above account has been settled under the settle ment letter no MUM/WO/MAY-08-15-MFS Dated May 15th 2008.
The settlement amt was INR 12000.00 Which has to be made on or before 19th may 2008 according to the letter.
Accordingly issued cheque no 813167 Dated 17.05.2008, drawn on HDFC BANK.
Accordingly the said amt was debited from the a/c.
When ever i have applied to HDFC Bank for education loan, came to know that my name has been registered in CIBIL and my proposal has been ignored by the Bank stating the above reason.
In this way i am getting set back from every financial establishment though i know, no where i am in wrong because what ever i have done,on the basis of the request letter of HSBC.
Now my question is to the said bank, Why i am in defaulter list of CIBIL and should be harrased after making of settlement?
So, i urged to you please do the need ful and search a suitable solution, so that i can get rid off from the pain ful situation.

HSBC Credit Card — Name not removed from cibil

The credit card bearing the number : [protected].

The above account has been settled on 4-6-2010 and the receipt number CPD3 0170149. The settlement amt was INR 20000.00. HSBC executive said she will send the closing letter to my address. But she didn't send any closing letter for me.

When i applied to CITI Bank credit card, I came to know that my name has been registered in CIBIL and my proposal has been ignored by the Bank stating the above reason.

Now my question is to the said bank, Why i am in defaulter list of CIBIL and should be harassed after making of settlement?
So, i urged to you please do the needful and search a suitable solution, so that i can get rid off from the painful situation.

I DONT UNDERSTAND Y ...SUCH COMPLAINTS ARE BEING BROUGHT INTO ATTENTION...

i dont understand ...why not such compalints r being brought into attention...:-(

Hi,

I have a Credit Card of HSBC Bank. My issue is that this bank linked my Credit Card with a insurence policy of Bharti Axa Lif Inssurence without informing. When I got a certificate from insurence company, immediately contacted HSBC Bank. I informed them regarding this issue. They suggested me to contact insurence to cancel this policy. I did same and that company told me that it is alredy cancelled without giving me any proof. HSBC Bank is saying your Card is also cancelled but they are calling every month to deposit some amount (Rs. 6500) and they are adding interest on this amount everymonth. I am realy fed up with this issue but they are not interested to resolve it inspite of informaing them several time.

I am completely agreeing with the problem this gentleman is facing.

It is the worst scenario when you show mercy towards credit card sellers and opt for it even if you don’t require. You give them your all the details and then their recovery people chase you like anything. They do not hesitate to threaten you on the phone.

In my case, they are continuously calling me for the payment of Rs. 6000/- for the uses. I can’t understand that till date even I have not signed my credit card without which it is invalid and how come the charges applied.

This kind of cases need to be publicized to make people aware of the bank which are involved in this kind of practices.

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...


http://www.consumercomplaints.in/?search=HSBC+Bank

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

HSBC they are worst. They are exploiting Indian people. I have stopped using their gold card and asking them to return my credit lying with them but instead of that they have charged annual fee while i wrote them many mails to cancel my card. I left no choice accept to go to consumer court.

HSBCcredit card — unruly behaviour of agent Kiran

This agent from HSBC credit card section is truly unruly, Doesnot know how to communicate with customers even for money reasons.
She has been harassing me since morning with number of phone calls and also used unofficial words.

I strongly complain for this kind of behaviour and she should be questioned thoroughly for this kind of behavior.

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v=cB3vbb9Tx7E


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://www.consumercomplaints.in/?search=HSBC%20CREDIT%20CARD&page=2

http://articles.timesofindia.indiatimes.com/[protected]/hyderabad/28107457_1_cre...⇄


http://www.consumercomplaints.in/?search=HSBC+Bank

http://www.hsbc.com/1/PA_1_1_S5/content/assets/news/hsbc_11142002.pdf

Offers exciting opportunities to extend Household’s business model into countries and
territories currently served by HSBC.
Now ask yourself is this the Bank for you in India.

HELP STOP ABUSE OF CUSTOMER’S in India

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

Hi! Have you received your card already? I have the same sentiments too. Actually, I got a text from them last 10June that the application was approved and to wait for 10banking days for delivery. It's almost 2months later, and I still haven't received my card and everytime I ask for an explanation, they give me different ones from can't locate billing address, recipient restriction, no further instructions for address relocation, etc., it even came to a point when THREE CSRs couldn't answer my queries anymore. Not that I'm in desperate need of the credit card, but 45 banking days of waiting is just wrong and unreasonable. This is a problem so serious HSBC should start resolving it.

I have the same experience with HSBC. It has been two months since i was approved yet my credit card has remained undelivered. I even set up a scheduled dispatch with their CSR twice to no avail. Whenever I e-mailed them for follow up they only say its on transit. Even my last e-mail asking them to just have my credit card canceled was replied with "Your credit card is in transit please wait 10-15 banking days..."
These incidents show that they don't have the capacity to provide a good customer service because to not even effectively addressed a courier incapability to deliver the credit card in the appointed time for two times reflects a failure in your customer relations.

i have the same problem, my credit card application was approved last oct.25, i was advice to wait for 10 banking days as well, but my credit card had not been delivered yet..

Credit Card — Threatning Calls

Respected Sir/Madam,

I had used a card a long time before. I had also cut the card into pieces and submitted in the drop Box with an application to stop the card. I had spent an amount of Rs 14000/- and was regularly paying. But for the last two years and half years i didnot recieved any Statements from their side. They used to call and say that there is some due in the card to be payed. Everytime i had asked for statement they had the same answer that after the payment made the statement will be given. But it never hapened. Sir till November 2008 i have paid for the card but when i calculated i found that i have paid around 26000 or more. Now when i recieve a call from their side i straight away ask for the statement from the first day of my usage via mail. But the answer that i recieve everytime is that we cannot provide you statement of so old date. Sir i dont stay at my residence due to tranferable job. My parents stays back there. My mother and father are verry ill. My Mother is a patient of Hypertention. Now these peoples are calling and threatning them that they will send peoples to the residence. Sir i would like to seek your help in this matter.

abe gadhe tu kyu tension leta - bol se point blank jo karna hai kar lo - mujhe nahi pata kisi aur ke baare mai - ek mail kar de rbi ko aur sab likh daal.

agar koi larki phone kare to maje le - usko bula kisi xyz jagah pe aur ullu bana ;)

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

http://www.youtube.com/watch?v...


If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.

http://timesofindia.indiatimes...

http://www.indiaconsumerforum...

http://www.consumercomplaints...


http://www.consumercomplaints.in/?search=HSBC+Bank

Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards
Michael

Mobile: 0044 [protected]
E-mail: [protected]@aol.com

please do not make any payment now. you call to the customer care of HSBC and tell them the incidents happened. you may have to fax the settlement letter to their Bombay office.

abe saale agar letter mil gaya hai settlement ka aur tune time pe payment bhi kar diya hai to fir kahe ka tension.

Gaand mai danda kar de hsbc ke - rbi ko mail kar settlement copy ke saath - hsbc ka banking licence cancel ho sakta hai because ye fraud hai

I agree with the Complainant. The service is pathetic. The paltinum5 Premium offer of HSBC Bank Credit card offer is a fraudulent offer. They make so many tall promises when they call you up but when you get to know details, it will be too late as the options are very limited. In fact, regarding hotels and resorts, they say that it is 4 star and 5 star but they are not. For example, recently, I stayed in a Resort called Logoa Azul in Goa on self expense which is one of the resorts selected under this programme of Premium offer. This resort is NOT a 4 star one. Rather, this is not a resort which deserves any star. Similarly, there are many conditions and terms and very stupid policies they have which makes the offer useless most of the time. Like, there are restrictions on utilization offer like some months depending on places are excluded during which you can not utilize your voucher. Another funniest thing for example is you can fly Kolkatta to Hyderabad and from Hyderabad to Kolkatta, but You can not fly Hyderabad to Kolkatta and Kolkatta to Hyderabad on which point I am still fighting with them.

The whole scheme looks like a scam orchestrated by HSBC Bank in connivance with some private company. I am soon lodging a complaint on this with HSBC Bank or its banking ombudsman and if no satisfactory reply is received, I am thinking to complain it to RBI. I am not sure and do not know if there will be anything positive, but I think we must try not to let this scam happen.

Another irritating aspect is their call center heritage. Most of the time, they do not receive the calls despite phone ringing, and ask in typical Hindi accent and in a very monotonous sound and frequently say 'Haan ji' in Hindi without anything caring about whether the person calling knows Hindi.

We must protest against this corporate scam.

Rajib, Hyderabad

Dear All,
Today, I received an email from Heritage Group/Plat5 Consultancy in relation to my Ticket Bookings. I had already paid Rs. 6055 on 30th January, 2010 by debit of my credit card amount. At that time, I was promised to give a watch worth INR 4000/-, a two nights three days stay in some resorts which I choose from the list and to and fro air ticket to certain destination. At that time, I was not told any extra payments required to be done. However, when I got a reply for ticket booking Hyderabad-Delhi and Delhi-Hyderabad, I was told to email an authorization to Heritage Holidays to bill Rs 5, 640/- ( Rs 5, 640/- towards Airport Tax/Surcharges ) on my HSBC credit card.
I not only got a shock but almost fainted by looking at such a massive fraud.
I have replied them saying that I will not authorize them to debit my credit card account and not to proceed with the ticket booking. I am also contemplating to initiate legal actions against HSBC Bank, and Heritage Group.
I agree with the Complainant. The service is pathetic. The paltinum5 Premium offer of HSBC Bank Credit card offer is a fraudulent offer. They make so many tall promises when they call you up but when you get to know details, it will be too late as the options are very limited. In fact, regarding hotels and resorts, they say that it is 4 stars and 5 star but they are not. For example, recently, I stayed in a Resort called Logoa Azul in Goa on self expense which is one of the resorts selected under this programme of Premium offer. This resort is NOT a 4 star one. Rather, this is not a resort which deserves any star. Similarly, there are many conditions and terms and very stupid policies they have which makes the offer useless most of the time. Like, there are restrictions on utilization offer like some months depending on places are excluded during which you cannot utilize your voucher. Another funniest thing for example is you can fly Kolkata to Hyderabad and from Hyderabad to Kolkata, but you cannot fly Hyderabad to Kolkata and Kolkata to Hyderabad on which point I am still fighting with them.
The whole scheme looks like a scam orchestrated by HSBC Bank in connivance with some private company. I am soon lodging a complaint on this with HSBC Bank or its banking ombudsman and if no satisfactory reply is received, I am thinking to complain it to RBI. I am not sure and do not know if there will be anything positive, but I think we must try not to let this scam happen.
Another irritating aspect is their call center heritage. Most of the time, they do not receive the calls despite phone ringing, and ask in typical Hindi accent and in a very monotonous sound and frequently say 'Haan ji' in Hindi without anything caring about whether the person calling knows Hindi. While customer will be talking in English, they start immediately talking in Hindi, sometimes leaving the customers wondering what she is saying.
Another absolutely disgusting thing about them is that it looks they are shortage of men power or have been crowded with cheap labour in the markets who do not have enough energy to respond calls. Even when phones are ringing, no one picks up the phone and bothers to respond. It happens 9 out of 10 times and this will make a really frustrating experience to you.
We must protest against this corporate scam.

HSBC Bank/ Credit Card — Premium circle

have received call from HSBC bank at
Delhi marketing department regarding they offer to me for some vacation
offer and also they told me we are providing free Air fare, accommodation
for 3 day within year. But they not told me when they will debited from my
account and without my any confirmation they have been debited an Amount of
Rs. 6055.00 at dated 15.02.2010.

Hence i am not interested for this offer provided by you or Premium circle
member, so pl extract to the same amount (Rs. 6055.00 + all the interest
rate till date) from my this month Credit card statement and send revised
statement (Zero Balance) as soon as possible.


You can also look my past services that is very clear and with-in date I
have made the payments without any interrupt.


If you want any clarification regarding this, you would make a call at
mobile number +91-[protected].
Please take necessary action and revert back as soon as possible.

Regards
Ashish Gupta
[protected]

HSBC Credit Card — detect extra money

Dear Sir/Madam,

This is to infomed you that my self Lokesh Raghav. I am HSBC credit card holder and the card number is "[protected]". The statement of last month (04 October till 03 November, which I received on 07 November, 08.

Without any information & documentation, an Insurance of amount Rs. 15 Lacs of "TATA AIG GEN. INSURANCE-MO MUMBAI" has been done by your side and an amount of Rs.705/- has been deducted from my account.

I do not want this Insurance Policy. I already ask to HSBC cusomer care & TATA AIG customer care to cancle this policy but no action has been taken place. Through this mail I am sending my written application to cancle this policy. And I am not going to pay a singlr ruppee for this policy.

Please take required positive step at your end.

Looking for response at the earliest.

Regards
Lokesh Raghav
+91 [protected]