Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Dear Sir,

I have settled all the outstanding of HSBC credit card, even then my name is appearing on the civil list. I would request you to please remove my name. I am ready to furnish details of the settlement if required.

Anubhav Dhurka

Dear sir,
With respect to above-mentioned subject that I have not been received the said welcome letter, and repayment schedule of the said loan a/c therefore i am unable to clear ECS with in time. hence please send us the same as earliest as possible. Further after receiving the same i am unable to know the ECS date and other details and will manage the ESC timely.
Kindly do the needful as earliest as possible.

I applied for an hsbc credit card last may 2009 and i was notified that it was already approved. in fact, i was able to receive a pin for cash advance. It was delivered at my preferred address in my hometown, 108 Dumayat Binalonan, Pangasinan. However, since my office address was transferred in MuÑoz Science city, Nueva Ecija, I called up HSBC for a change of address since most of the time, I am at my Office, Cebuana Lhuillier Pawnshop- MuÑoz 2 branch located at D. delos santos st. Poblacion, MuÑoz science city, Nueva Ecija. They told me to provide a cedula bearing my home address in Pangasinan. I was able to fax it last 1st week of September. Since then, I've been calling Hsbc customer care for the status of my credit card because until now I wasn't able to receive the credit card yet and I am soooooo..... disappointed with your service and I want to cancel my application RIGHT THIS MOMENT!!!!.

I wish to apprise you by wrong and unlawful activities carried by HSBC Cr card division .There numbers are as follows.([protected], [protected], [protected] )

I am holding an cr card no 43845xxxx0146111.Ever since i got to know that i will be shifting my base out of this country i requested HSBC cr cards division to give me workable figure which could be settled in some period of time (Settlement of amount) ever since then cr cards division started to harass me and my family .My Enthusiasm
To settle this due within the time frame of 10 months was highly misread as weakness as
Monthly payment mode yield very handsome interest.

They are adamant in there approach and are forcing me minimum amount only and keep pressuring the same fact that effective 01 Jan 09 they have stopped settling any amount which was not intimated to me by any means. They had gone to extend of forcing my money out of my savings account directly inspite of no written ack to do so and my repeated reminders to banking division to not entertain any such activity .This shows illegal &unlawful and greed exhibited by HSBC bank towards there customer .I just want to retreat my point that i wish to have a amount against my outstanding which could be settled over a period of time. I have current proofs to show how other banks and car loans companies have considered my request since i am flying out of this country.HSBC is no unique bank who can force there own unique banking policies to there customers .Calling families and harassing them is completely not acceptable . I get calls from [protected], [protected], and [protected] which keep on harassing me and my family inspite of the fact that minimum amount due stands outstanding only for current month.

I request you to please help me out in this case. I am a responsible customer of HSBC and want to settle this loan but harassment and pressure tactics is used in my case which is not appreciated .Please suggest me a way out from this .

Looking forward to hear from you on this.

My ctc details are:
Akash Tiwari
[protected]
akash.[protected]@gmail.com

I recently applied for a personal loan from State bank of indore, Gumasta Nagar Branch and the bank rejected my application. For this case I have spoken to SBI & asked the reason, they replied as “you must be knowing it. We can’t tell you any thing you know it better.” After my repeated request to them for Giving me the proper reason for rejection they replied saying that ‘’we are not in a position to give you the same.
After repeated request the reason given to me was that the CIBIL report indicated that there was an outstanding amount of Rs.17102 approx on a credit card (Oct 2004 - Feb 2007) which was written off in July 2009.

1. The report furnished by CIBIL does not have details of the credit card nor the bank issuing the credit card.

2. I never used a credit card in that period. In fact, state Bank of India has issued me Golden Credit Card after that period and my repayment history is immaculate.

Trust me I am going through a mental trauma as I have landed up in position where I have no clue about me being a defaulter in any of the banks.

If CIBIL is not willing to give me further clarifications on this outstanding amount, I am ready to drag them to court.

For your kind information please find below my personal details, if required


Name : himanshu gangarde
Pan No. : AHMPG1902C

Dear Sir

Myself Imran Y Madhupurwala is using hsbc classic credit card no:-([protected])

since Dec 2007. But this time card has been blocked in one of the hsbc ATM at C.G.

ROAD, AHMEDABAD on 10 Sep 2009 but when i tried to take it back but i couldn't and

when i talked to customer care they suggested me to use my ADD-ON CARD but it is not

usable so i have submited my card to bank and I met Mr. BHAVESH JANI(ASM) there

at HSBC BRANCH but he is saying that we cant unblock your card bcoz it is blocked

by higher department but when we are checking it on phonebanking no. our card is active

and has no problem. For last 15 days i m getting very irritating and i want the problem should get

solved faster.

Dear Sir /Madam

My sel[censored]mesh kumar arora I want to say that I don't have any credit card of hsbc bank but since last month i am receiving lots of calls for payment due of hsbc card when i told them that i dont have any card of hsbc they had disconnect the call immidiataly. One day i was surprised when a collection officer or a agency manger from hsbc visited my residence that time i was not in house the officer bribe my family for payment that day was 21st of sep.I am requesting you to pls look into the matter urgently.

Regards
Umesh Kumar Arora
[protected]

Dear Sir,

I am getting bills for Hsbc credit card no [protected] outstanding of Rs. 5000/-.i have not received the Hsbc credit card, all though I have applied for the same one year back have not used the hsbc credit card also after getting the bills when i enquire with hsbc, they confirm that card is not used, one time fees , and late payant charges has been levied on the a/c. now they are not ready waive of the charges, kindly assist us for same.

Yours Faithfully

Ramkrishna Yadav

Dear Sir,

Trailing mail was sent to HSBC bank related to my credit card over charges, but in reply they are still demanding for undue charges. Kindly look into this regards, as for the same I have reported my problem number of times to bank, but no action from their end. now core center is my final approch for the same.I request you to please go through with my complete mail and their reply.

Regards
Shashank Wahal


Dear Mr. Wahal,

Reference Number [protected]

We refer to your E-mail dated 20 September 2009 received through
[protected]@hsbc.co.in regarding your HSBC Credit Card account.

With regard to the outstanding dues reflecting in your card account, our
records reflect that the total outstanding dues reflecting in your card
statement, we are either in receipt of part payment or no payment within
the payment due date. Hence, your card account has been levied with late
payment fees and finance charges.

Whenever the Bank offers credit facility to its customers, we offer
Card Service Guide detailing the repayment process, tenure and
periodicity of repayment

Your card account has been closed by bank and there is an outstanding of
INR 5,853.40 as on date payable on your card account. Please make
payment towards the entire outstanding at the earliest to avoid further
levy of charges on your card account.

We request you to contact our nearest Debt Management team at
[protected]/[protected] for an amicable settlement towards the card
outstanding.

We would like to inform you that our Debt Recovery department does not
embark upon a settlement plan without providing a letter to the customer
detailing the terms and conditions of the settlement offered.

In the interest of security and to maintain confidentiality, please
never mention your account number or your credit card number in any
E-mail as it is an unsecured mode of communication.

A complete list of our Phone Banking numbers are available at


http://www.hsbc.co.in/1/2/personal/internet-and-self-service-banking/pho
ne-banking

Yours sincerely,

Aveek Ray
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited

[protected][protected]-
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Dear Sir / Madam,
Subject: Complaint against credit card statement & Payment.
I was holding HSBC credit card with No: [protected], which I discontinued in Sep08, due to poor service and extra charges from your bank against my issued credit card, for the same I reported to your customer service cell as well, but no satisfactory service and reply was received . I need my complete reimbursement with in trust charges which are being charge by bank from customer I payment is not made on time. My details of poor service of your bank are as follows.
• From 13th April to 12th May08 statement was showing Rs/- 8945.14p due on 3rd June08, for which I dropped my HDFC bank cheque in CP HSBC ATM drop box on 1st June08, but on 10th June 2008, I received a call from your recovery call center, that payment not received by bank. I provided all details to caller lady with cheque no, amount, location and date, But she suggested to pay Rs/- 500.00 in cash to avoid late payment charges against my payment, same was done by me, through cash to recovery agent against cash memo slip on same date.
• Next month I received my next statement, and I was shocked to see that, statement was showing Rs/-8945.14p as opening balance, Rs/- 500.00 as received payment, some fuel refund, other purchases of Rs/- 7500.00 and late payment fee with finance charges along with service tax, but no were My cheque credit was mentioned which I had issued to HSBC credit card with Rs/ 8945.14p on 1st June 2008????? Immediately I called up to your customer care call center, there I spoke with Mr. Suraj and informed him all my details, he assured me and confirmed that all extra charges will be reversal, after his assurance and confirmation, I paid only Rs/-7500.00 as it was spend by me against my credit card and was actual amount.
• After that, next month (with due date 4th Aug) I received another statement in which, my Rs/-8945.14p cheque was showing credited on 21st June????? For late cheque depositing in branch, why should I pay extra charges to your bank???? Due to same, I call up to your customer care cell, on 19th Aug and spoke to Ms Sanya, when I complained for all above said, First she disconnected the phone, then I called up again Spock to Mr. Sohil, he was not able to convened me against my queries, then I asked him to call his manager on line, then my call was kept on hold for 25 minutes but manager did not attended my call.
• Then again on 22nd Dec I called up to your customer care center, and told Mr. Shyam (the name was told me) to call his manager on line as I want to clear my pending queries as I was receiving calls from your recovery center, then again I was kept on hold for 20 minutes but again manager did not attended my phone call????????
• I was surprised to see statement, which I received after few months in June09 month end, with Rs/- 4832.18, as out standing against my credit card???? Followed with lot of calls from your recovery call center (agents) with threatening (Phone no:[protected] &[protected].
• For the all clarifications and for complaint, I approach to your CP main HSBC bank, there 45 minutes I waited in queue after taking coupon, because on customer care counter hardly three person were sitting out of Six counter and four were chatting in bank corridor, when for same I shouted, then one lady attended me for just two min, by watch and gave me address and phone no of your Noida recovery cell center.
• I reported the same case there to Mr. Anil Adhikari (phone no: [protected]) personally from scratch on 22nd Aug 09, he assured me, that with in 72 hrs, I will receive my account closer latter with NIL balance, but before that HSBC bank relation ship manager Ms. Pooja Shukla (Phone no: [protected]) will call me on 24th Aug on my Mobile to do some query checks. But when on 24th Aug I did not received the call then on 25th I called up to Ms. Pooja, she also confirmed me that Mr. Govind is doing the checking against my card and with in 24 hrs I will be informed with latter, I am sorry to inform you since 26th Aug till 16th Sep I tried to contact Mr. Govind (phone no: [protected]), But he did not picked up my phone, and finally on 17th Sep I was lucky that in evening at 07:30PM he attended my call and Informed me that it is not possible to close the account, unless I will not pay some amount as penalty, when I refused for the same and complaint that I will report the same to HSBC head office and consumer court, he replied to whom so ever, I wont to do complaint, it does not effect on bank.
After being festered, I am writing to you, and if my problem is not solved by you also, then definitely I will approach to consumer court and will ask for reimbursement with in trust charges @ bank in trust rate.

Waiting for your favorable and necessary action with concern staff listed in my above details.
Regards
Shashank Wahal
Credit card no: [protected]

Hi,

I had Credit Card dues with HSBC Bank but now everything is cleared but still my name is not removed from the CIBIL. I have contacted the HSBC Bank asking for No Due Certificate but no response. Please let me know when it can be removed.

do let me know if you require any further details.

Thanks,
Yuvaraj

I got call from HSBC recovery department that there is some amount due with my card. For more information i called the call center and i got the below information:
My old car number was [protected]
and there is no amount due on that.
It has expired and closed. After that HSBC dispatched a new card [protected]. I didnt get the card and the same confirmed by Call center. The due amount is on the new card that i didnt get.

Dear Sir,

I have below complaint with HSBC bank, G.K. I Branch New Delhi.
1. I maintain a salary account with Zero balance facility with above bank branch from November 2008. The account was open by them by reference from my employer .
2. Till 7th September 2009 they treated above account as salary account with Zero balance facility but on 8th September they debited my account for INR 1103/- as a levy for non-maintained of Average quarterly balance of INR 100000/- per quarter.
3. Due to above effect since balance in my account went below the amount for which one of my cheque was issued- it bounced & they further debited & charged me INR 303.30
4. When I contacted their call centre & Nodal office in Chennai – first they asked to liaise with my HR dept. –which I did but according to him –till date he has not received any communication from HSBC about the removal of our company from the waiver list.
5. I presume that it is duty of HSBC bank to inform us about if there is any change in status of the account. Since November 2008 till August 2009 - every month my account has been credited with salary. So, it was treated as Salary account by HSBC as they did not levy any charges for non-maintained of Average quarterly balance of INR 100000/- per quarter.
6. A letter was sent by HSBC to me on 2nd of September about the charge without mention of change of status of account, however they have charged me for quarter – April- May –June 2009—it is total breach of contract as a customer. I should have been informed on onset of the quarter from which above change was done and not at the end of it as it .

This is arbitral and total mistake of HSBC part & hence, request you to take this issue with HSBC bank and credit INR 1103/-(for charges of non-maintenance of quarterly balance) + INR 303.30 (Cheque returned due to charged above & balance gone below the cheque amount)= Total INR 1406.30

Also, penalty of INR 5000/- must be imposed as non-adherence to banking norms so that it can be a lesson for them in future.

Thanking you
Janak Prasad

This is regarding my credit card (VISA) that I have been using for 10years. I had made a online payment to them using my husband's HSBC bank account. However past 4 days their call centre has been giving me missed calls continuously and harrasing me during working hours also. Further their helpline customer service were also of no use. 2 people Jisha & Pradeep John - didnt help, where rude. I had requested for the customer service heads email id and phone number - however they gave me the email id of nodalofficer and not the person's individual id. Am not sure how to deal with this situation. Do suggest

Dear Sir/Madame

I was holding a HSBC credit card about 4-5 years back. They recorded a transaction of about Rs.1,500/- which was errornous and reported by me for the same.

After that since i did not receive any response from their end, I cut the card into 4 pieces and sent it back to HSBC stating that i did not want to continue with their card.

Since then i am receiving monthly statements showing unpaid amount. They keep adding interest and penalty charges every month. This phenomenon is happening every month since last 3-4 years accuring a total unpaid amount of about Rs.16K. THERE IS NO ACTUAL TRANSACTION SINCE LAST 3-4 YEARS (EXCEPT THAT ONE ERRORNOUS TRANSACTION)

Recovery agent Mr. Bhagwan Swarup is called from [protected] at odd hours and harassing me using very very foul language. I have even taken recording of this call.

He has even called my home and used abusive language with with 8 year old daughter. Infact she was so disturbed that it took us about a week to settle her down.

Please guide me as to how we can complaint against this person.

Rgds

Niral Dave
Mob: [protected]

hi,

HSBC reduced my CC limit from over 1 lac to 36,000 without any intimation at all. This led me to face a lot of embarrassment and mental agony when I presented the card while buying something and the card was not honored because HSBC had reduced my limit. They also keep calling upto 30 times a day from 1st of every month till my due date of 12th. This is pure harassment and I would like to take legal recourse to this. Please advice.

Regards
Sudarshan Jayaram

Dear Sir,

My name is Prabhat Asthana I am from Mumbai, I am getting threatening calls form HSBC, from numbers[protected] and[protected], the callers name as told by him is Ravi.

Getting Calls from above said numbers for the payment or settlement of the Credit Card which I NEVER USED, NEVER RECIEVED.
On enquiring from this caller, he told me that this HSBC Credit Card was issued on my name in 2004 and the outstanding amount on the card is Rs. 424725. And the Card Number is [protected].
On asking about the address on which this card was issued he told me the address that is not known to me.
I asked him to provide me the Statements, Bills and Copy of the Credit Card received receipt, he said, that can not be provided and you will have to pay the amount, He said that He will settle this in Rs. 61000. Why should I pay when I have never used or received this card more over I never knew about this card. Why should I pay for Banks Mistake?

I told him that this card is never used or received by me and I have never used it, this is a FRAUD and someone has got this card issued on my name. I asked him to take necessary legal action against this as this is a clear fraud and crime, and I may suffer for this, as my name is in defaulter list I will not be able to get any Loan if I need it. But he is not ready to listen to me and keep calling me for the payment of this card. He threats me that my name has been sent in defaulters list, and he will send my name in Civil Court. He threats me that they will keep calling me every day and only option is to pay the amount.

When I asked him why the bank didn’t contact me earlier and why you are calling me after 5 years he said the Bank was not having my number. Now my question is how they got my number now. Why they didn’t contacted me earlier. And why I am being harassed where I am not associated with HSBC Bank in any form.

Sir, I request you to please help me in this, need your intervention in this regard to get me out of this situation. I have never used HSBC Credit card neither Received any HSBC credit card; I am victim of this fraud.

Please Help me and guide me what can be done for this.

I get around 20 - 30 calls on daily basis from this HSBC Credit Card deptt. regarding a) Balance transfer requests, b) Card protection plans, c) health insurance, d) other sundry offers. Some of the ph nos from where calls are received are listed below:
[protected]; [protected]; [protected]; and also from some Delhi nos.
These unsolicited calls are creating lot of disturbance. I am getting mentally fatigued out. I have asked HSBC not to call me for Balance trasfers etc. but they won't listen. I do not want to register for "Do not call" facility provided by my mobile service provider since this is chargeable and i do not wish to spend money every month for problems created by other people. Kindly do the needful and advise.
Regards.
Sanjoy Bhattacharyya
Ph No.[protected]

Dear Sir/Madam,


Myself Maya Prakash Pandey, working in an utility company as IT Manager.
I had been the customer of your bank from 2004 to end of 2005 as a credit card user.

I had canceled the card in 2005/2006 after a final settlement and full payment,
but unfortunately, the information sent to CIBIL is wrongly communicated

Can I ask the reason?


My Personal Details are as under:

Name: Maya Prakash Pandey
DOB : 2nd July 1976

Waiting for your positive response , please get back to me at the earliest.

Respected Sir,
I would like to bring to your notice that I was offered a credit card by HSBC in June 2006. The credit card number is [protected]. Since the time I got my credit card, I was never getting any statements. I escalated it to HSBC saying that I would not be paying any late payment fees and statement balance until I recieve my statements and HSBC provided me the user id and password for internet banking. However, since...

Sir,
HSBC card No- [protected] was issued to me in July'05.
At the time of issuing, I was told that this card was free of charges .
I NEVER USED this card.
This card was cancelled in Aug/06 by the Bank.
I cut the card into four pieces and dropped it into HSBC drop box in Oct'06.
In Sep'08 I received a call from the bank to pay Rs.14000/- as outstanding.
I contacted Customer Care who confirmed that this card was NEVER USED but they were unable to tell the reason for outstanding.
I received a bill with outstanding of Rs.20457.45 in July'09.
I had correspondence with Mr. K.C.Mahesh and Ms. Sathya Srinivasan at Chennai who gave me a number of debt management official[protected].
I contacted there who gave me another numbers[protected]/611/622/629), but all numbers are found not existing.
Now I am submitting this on the site with the hope to solve the problem and cancel the amount wrongly debited against me.
Thanks.

S.M.Srivastava