Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Respected Sir/Madam,


Hi, My name is Huzefa Abbas Ranalawala, I am from kolkata.I had worked for HSBC Edpi and had resigned in the month of August 2008 and applied for my PF in the month of January 2009.

Hsbc had dispatched the application form to the Rpfc Office Hyd on the 31st of January 2009.

Since then I have waited to receive my PF but i have yet not received it.Then I called up the Rpfc office Hyd and was told by the cash dept that the cheques have been dispatched by registered post on the 19th of May 2009.And yet it has not got credited to my bank account.

The cash officer also told me that the cheque numbers were-580430 and 664073.

My bank is- IDBI Bank-Park street branch, Kolkata.
My bank account no is-[protected]

My PF Account no is- AP/HYD/37897/25821

Please look into the matter and inform me as soon as possible.

Thanking You,
Huzefa Abbas Ranalawala
ph- [protected]
[protected]@in.com

Settlement letter received, but card still shows outstanding

Settlement letter received, but card still shows outstanding.
I have settled my HSBC credit card account for an amount of 6000/- and also received a settlement letter. The letter clearly mentioned that if I pay the said dues before dates given below the letter my account with them will be deemed closed. They have confirmed the receipt of 6000/- however the HSBC phone banking executives stilll maintain that my account is not closed and that the payment received by them is not for settlement but for my regular dues. I still receive calls from collection agencies for outstanding amount every month and I always fax the copy of settlement letter to satisfy (read: get rid of) them. this has been going on from May 06 till date. I need to know what can be done regarding this. Please help.

I took a personal loan from HSBC last year. I gave all the documents and it was approved. I received the monet and they told me that the ECS would be deducted. But i always had to pay the amount in cash. I gave them the cheques 3 times for activating the ECS. But it was never done nor did they return my documents. I was paying the amount every month by cash. They used to call me and send an executive to my residence.

In the month of december last year, an executive came to my place and collected money and gave me the receipt. I also checked his ID card and it was from HSBC. After i paid the amount, i again got a call from HSBC bank that my EMI is due. I said that i have given the amount and they asked me to give the receipt number. I gave the receipt number and they said that the receipt number is incorrect and they have not issued this receipt.

I went to the bank and they told me that the case has been sent to the Fraud department and they are trying to figure out who took the money as they already have more cases where the same incident has happened.

They never called me back and i was following up with them on a regular basis. I also co ordinated when they asked to identify a number of people in photographs as well as in the bank. But they were not able to figure out who took the money.

All my personal details which i gave to the bank was leaked and it was available to the representative who came to my residence. That representative had a list of all the people whose EMI is pending and also had their account numbers and other details like residence address, phone number, PAN card number etc. This is a fraud which have been done to me and now they have put my name in SEBEL so that i cannot even apply for a loan.

This is totally wrong on their part. I was ready to pay the EMI but my only concern was that incident. I followed up with the bank but noone helped me out. I believe that HSBC bank should be penalised for this and not me. My name should be removed from SEBEL and i have the fraud receipt with me. I also went to the consumer court in Pune but they said that i will have to send a notice to them before i can file a case.

I request you to please help me out in solving this matter.

HSBC Loan A/c. No.[protected].

Subject:
Approved loan of Rs. 2, 65, 000/- for 48 months (ask for 12 months), ECS Date 20th of every month, Rate of Interest 15%. no processing fees, one installment wove according to Pre approved loan scheme and on additional as power given by bank to loan manager.

Sir My Complaint:
i have completed 40 installment and i am willing to pay but as they have given letter, that the ECS would on 20th of every month, but since last 2 years they are deducting the amount on 1st of every month and besides this they charging more amount from me every month saying that you have paid on 20th of every month.
i have written many letters and even i have given through registered AD, but from bank side there is no answer. they not given any type of response till date. as i had complaint about the bank in Consumer Protection Association but they are also failed. till date i have paid Rs. 3, 05, 600/- and they are telling me that as you have payed on 20th of every month we have charged you a interest for late payment adn you have to pay the interest. i need help from u

I was holding the HSBC credit card ([protected]) and I made the entire payment of my outstanding in June 2006. Typically, I do not use BTs or Min due payments (you can check this in records).

After that period(June, 2006) I had stopped using the HSBC card because of the following reason -

I was not receiving the bills on regular basis, everytime I have to callup the call center to ask about my Due date and Outstanding Balance. I had also logged the complaint twice but no improvement and finally I have stopped using the HSBC card.(you can refer the call log entry)

Since June 2006, I had not received any statement neither any call nor the renewal card.

Suddenly in April 2009 (after 3 years) and May 2009, I had received the statement from HSBC on my email id ([protected]@yahoo.com) with some outstanding balance related to late fees and finance charges.

Suddenly, on 24th May, I had received the call from Collection Department(Nilesh) and on 5th June, I had received the call from Recovery Department(Santosh). I had explain the entire situation to the both the persons and demanding the answers to the following questions but they are failed to give me the answers.

1 - Why I had not recieved any statement since June 2006, if there was any outstanding? (As per my understanding, there was no outstanding as I made the entire payment in June 2006)
2 - If there was any outstanding, why didn't I receive any reminder call or email till Apr 2009?
3 - My email address and Phone number had not changed since 2004, if HSBC can reach me now then why not before? why HSBC had wait for three years?
4 - Why Recovery Department is giving me the threat that he is going to send my name in CBIL, without completing the research from their end?
5 - I don't have the statement of June 2006, I had asked regarding the statement from collection, recovery and call centre but all of them are saying that they can't provide me the statement. Why its not provided to user? How I can prove that I had made the entire payment in June 2006 without the statement.
6 - My card is issued in 2005 and expires in 2007, and I have not received any renewal card till today and even not get any call from HSBC regarding the same

I was holding an HSBC Credit card numbered ***************4260 since Jan 2007. I had recently requested for closure for which the card dept stated that i need to pay 13000 as final closure amount. I did so on 27th March 2009 to a collection agent named Madhu from SCS collection dept part of HSBC collection dept.

To this date I havent recieved the settlement documents and am still resieving monthly statements from the card, I have mailed HSBC atleast 6 times regarding this and made umpteen calls, but the closure is still not done.

i am holding credit cards of different banks. some times i settle my credit card dues through visa transfer. In such cases, i find that my savings account is debited immediately on payment, whereas the corresponding credit by HSBC is only on the date of realisation at their end. It is quite surprising that other banks give the credit with retrospective effect, i.e. from the date my account was debited. e.g. Deutsche bank. can this be represented to RBI to standardise the effective date of credit, as otherwise, HSBC (or other banks) which follow this practice, charge interest from the date of debit to the savings account to the date of credit in their account. Effectively we lose interest on our savings account for this period and also end up paying additional interest to the banks.

Mumbai 13-Jun-09

Dear Sir / Madam,

I had opted for a life time free HSBC Gold credit card [protected] & an add on card [protected].

When I received my first bill for INR 1770.56 /-, I was shocked to see that I was billed for TATA AIG Life Insurance policy which I had not opted for at the timing of signing on.

Immediately I sent a request to HSBC for cancellation of my credit card and to zeroise any payment due as I had not wanted services for which I was billed on 14.08.09 (HSBC acknowledgement no.KMM1088933I123L0KM)

HSBC promptly sent me confirmation on 15.08.08 that the account will be zeroised vide their internal ref no[protected].(HSBC acknowledgement no. KMM1098599I123L0KM)

Thereafter from December 2008 I started getting calls from HSBC’s agent in Delhi for recovery of payment which was bloated to Rs 5000 or so with late payment / finance charges. I refused to pay since I was billed for services I did not want and also because HSBC had themselves waived the outstanding amount. The agents did not recognize the ref no[protected] of HSBC towards waiver and continued harassing me for payment. Eventually I paid a sum of Rs 5741/- (in two lots of Rs 3059 & Rs 2682.) towards services I have not used as a result of harassment and to stop the calls which was a big nuisance to me.

When I have contacted HSBC for refund of money since I should not be paying HSBC, I have been given a cold shoulder treatment by all their officers.

I am a respected citizen of democratic INDIA and I have never defaulted on any payment till date. I was manhandled by HSBC in this instance and very unfair treatment.

I seek justice in this case and kindly advice how should I proceed.

Best Rgards
Prasad Dhotre
+91-[protected]

Dear Sir/Mam,
I am using credit card of HSBC bank([protected]) for a very long time. Earlier when i made a transaction of more than Rs.3000/-, they use to call me and intimate me that i can convert it in to EMI.By getting attracted by this facility i converted my transaction in to EMI.After that also i again converted my some transactions in to EMI and always made its payment with out any failure. Recently i purchased a digital camera.As i was not able to pay the full amount at that time, i purchased it through their credit card. When i called them to convert it into EMI, they refused me by giving the reason that company has withdraw their scheme and when i asked them about its non intimation, they replied me that it is company's internal matter. I am continuosly communicating them through email, but i am not getting any convincing reply from them.This matter has made me mentally disturbed and harrassed.So, i request you to kindly help me out from this situation.

Regards,
Vinesh Kumar
[protected]

Hi,
I am using HSBC Credit Card, i had drop a cheque of rs 5527 for this month on 30th April Evening at one of the drop box mentioned in the HSBC website provided at Spencer Kormangala 1st Block, Kormangala Bangalore.From 5th May onwards i inquire with bank regarding the clearence of my cheque then i came to know that the cheque didnt collected and even 400+ rs has added for late payment which is really disappointed.Previously also this kind of things happen in the past, then onwards i started mail communication with the bank regarding revert bank these charges and the problem is that the cheque was not collected from the drop-box location itself.After so many calls and mail communication with the bank the cheque is picked and cleared on 12th may.so till now there is nearby 350rs intrest they had added on my credit card.I asked customer care to revert these charges they refuse to do so, then i asked to cancel my credit card then they say unless i do the payment it will not cancel.When i refuse to do the payment i got threated that unless i do the payment these charges will be increases.Please help me in the issue, with the bank i already raised the complaint earlier and the complain no is-[protected]. Below are the details:


Bank name:ICICI Bank
Drop Box Location:Spencer, Kormangala Ist Block, Bangalore
Amount:5527
Cheque No:157635
Date Droped:30th April, Evening

Thanks & Regards
Rohit Gupta
[protected]
gupta.[protected]@gmail.com

I m Dinesh Patel from Mumbai was holding a credit card of HSBC . i received a call from Delhi Hsbc recovery team form an Excecutive Amit that my total outstanding for the month of may 2009 was RS 24, 000/- however it could be settled so i agreed to make a settlement of Rs 15, 000/-, so i told him to send me the settlement letter of the RS 15, 000/- andafter receiving the letter i will pay the said amount. But Amit told me that it is the HSBC bank policy that i will have make the payment first and then only i will get the settlement letter. I agreed to his term and made a payment Rs 2, 000/- in cash and rest of the amount by Cheque of Rs 13, 000/- dated[protected]. The cheque payment was also cleared on 29-5-09 . After the making the settlement payment also i m receiving call from the same Delhi HSBC that i m having an outstanding amount of Rs 10, 000/- more and atleast i should pay least amount of Rs 3000/- to avoid my name going in CIBIL list. and they also said that your card was not settled.
Pls do Guide me what can i do contacting the customer care was waste of money coz they told me to contact the mumbai collection department no 667070 which is the wrong number
If anybody have any idea pls do conatct me

Dear Sir/Ma'm,
I have been using a cerdit card from HSBC since last 7-8 years. For the first time in these 7-8 years, I made a partial payment for my credit card. I am surprised to see the charges levied by the bank. Following is the brief history of the events:
1) For the statement generated on 3-Apr-09, the outstanding balance on my name was Rs 10, 433/-. Payment due date was 24-Apr-09. I made the complete payment on 18-Apr-09.
2) For the next statement generated on 3-May-09, the outstanding balance on my name was Rs 13, 864/-. Payment due date was 25-May-09. I made a partial payment of Rs 8, 000/- on 23-May-09.
3) Remaining outstanding balance was Rs 5, 864/-. As per my understanding, charges for late payment of 1 month @ 3.30% pm should be: Rs 194/- only.
4) But they have levied Rs 877/- (excl. servicce charges), I can see following 2 transactions in my statement:
FINANCE CHARGES FOR LAST STATEMENT - 20001 - 1: Rs 401.33/-
FINANCE CHARGES FOR THIS STATEMENT - 20001 - 1: Rs 476.09/-

5) On request they have also sent the details of these finance charges, which I'm not able to understand. I my opinion, I should pay only Rs 194/- as financial charges (as mentioned at point 3) above)

Please help!

Regards,
Vikas

Hi,

My HSBC credit card no is [protected]. I have done a lumsome payment of 33 K against a settlement done with HSBC bank for my credit card account. This was the full payment of principal ammount. Now this has been 6 months and I have yet not received NOC. Also bank has not updated my details to RBI credit reference division which in turn impacing my credit score. With RBI the status is still that there is an outstanding. This is causing me trouble when I am applying for any loan to any bank.

Even I have done the paymnet to HSBC, I facing this issue.

Any kind of help is appreciated.

I have recieved a message from HSBC regarding increase in credit limit. Few days later some one from Delhi HSBC calls me for the same i advised the lady i do not need the service. After an hour i get a call for the same reason again i advised the same. Third time i shouted on them and asked them please update their system that i need not want my credit limit to be extended. Now its been a week i am constantly getting calls from them on my cell phone as well as my land lines the numbers are [protected] and [protected]. I spoke to HSBC head office to resolve this issue they said, i have to register for Do Not Disturb service and they will stop the service in next 7 days. That means i have to listen to the same calls for one more week. HSBC please take necessary action against them or i will have to take some action against the same.

This was the request i made to the bank.

Dear Sir/Madam,
Happy Morning...
In continuation with the Telecon, I would like to bring to your notice that I have been given the platinum card numbering - Card No [protected]. During past new months I have been facing problems of not receiving the statements on time. I have been bringing the point to your notice to the bank timely. Even in the last month as usual i.e april month statement has not reached me on time. I was also held up with a few business commitments and was unable to call the bank on time. I realised the same only on the 4th of May 2009 and called the bank on the same day. I deposited the cheques on the same day for the dues. I want to bring to you notice that I had no intention of delaying the payment. I already had a balance to my credit amounting to Rs 60, 000/- to 70, 000 in the savings account (if required I can send the statement of the other bank).
There has been a levy of Rs 5746/- towards interest and late payment charges. The payment have been credit to the HSBC bank within the 8th of May 2009. This is really pinching me for no mistake of mine.
Also request the bank to take note of the the history of the account/ card into account. I have remitted all payments in time except this one. The card was upgraded from gold card to platinum card. There was no problem of statement when I was holding a gold card but once I go the platinum card all problems are cropping up. A person is penalised for no mistake of his, it hurts a lot.
I had also requested the bank to send me the statements by e-mail but your bank personnel always tell me that the mail will be sent and it will reach by 3-4 working hours. But till date I have not received any mail into [protected]@gmail.com.
Even after I had lodged the complaint on 4th May 2009, I received the statement only after a span of 10 to 12 days. Kindly go through the delivery advise in this regard. to get a courier it takes around 10 to 12 days. I could have actually waited to get the statement and then make the payment but i didnt do that. No consideration for that.
Then I called the officer for waiver but the lady was so rude to blankly tell that only 50 % of the amount shall be waived and you have to bear the 50%. If that was the case then I could have waited for the next due date and made the payment as the bank had levied the interest. The lady also blankly told that it was my duty to call the bank for non receipt of statement. why is it that the bank has not sent a statment even for the months of jan to feb 09 and march 09? i want a reply for that. even i had to follow up for the same and got duplicate statements. I was really an herculus task. I would have called nothing less that 10- 15 times to get those staements. Is this the service the bank is giving for a valued platinum card customer.
I request that this matter is takenup at higher authorities level. Even after this mail if no action is taken in this regard then I shall make the payment and the bank will be loosing a valuable customer.
Thanks and regards
Chandra Shekar

This was the reply I got from HSBC bank.

Dear Mr. Shekar,

Reference Number:[protected]

We refer to your email message dated 01 June 2009 regarding your HSBC
Credit Card.

We have reversed the finance charge of INR 2229.82 and late payment fee
of INR 750.00 along with service tax that is levied to your card account
which will reflect as a credit in your subsequent statement.

We regret that we cannot reverse any further charges and also request
you to make the payment towards your entire outstanding on or before the
payment due date to avoid any incremental charges being levied to your
card account.

We have arranged for the issuance of statements for the month of April
and May 2009, the same will reach you through e-mail at
<[protected]@gmail.com> within twenty four hours.

The outstanding towards your credit card account as per statement is INR
8641.45.

Please feel free to write to us for further clarification.

Yours sincerely,

Rohit Makhija
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited.

I have been penalised for the interest and late payment charges of Rs 2500/- nearly. I want to is it our responsibility for non receipt of statement from the bank. I also want to know how do I take action against the bank or how do i approach the grievance cell.

Dear Sir,

I Am murugananthan. am using HSBC Credit Card for past 3 years.
Last 6 months i didnt receive a statement. I called to your customer care that he told that am using E-Statement. But i lost my security device & also forget password.
I could not use E-Statement. I Mentioned the same to your customer care. But i didnt receive any proper reply.

My Card no : [protected]
Name : Murugananthan V

Pls do favour for me

I HAVE FIRST SWIP OF HSBC CREDIT CARD IN MONTH OF OCT END.EXPECTED TO RECEIVE BILL IN NOV END OR DEC STARTING DIDNT RECEVIED ANY BILL AT POSTAL ADDRESS, IN DEC CALL FROM THERE SIDE, I TOLD THEM I INTERESTED TO PAY FULL AMOUNT PLEASE SEND STATMENT, THEY WILL SEND FOR NOW THEY REQUESTED ME TO PAY MINIMUM DUES THERE GUY WILL COME & COLLECT IT, I SAID OK THEY MADE ME PROMISE THEY SEND STATEMENT, I PAID THEM BUT NO STATEMENT ARRIVED, I RECEVIED ANOTHER CALL SAME MONTH FOR SAME MINIMUM DUES, THIS TIME ALSO THEY PROMISED ME THE SAME ON SATEMENT AARIVED, I AGAIN RECEIVED A CALL IN JANUARY THIS TIME I WAS BIT RIGID THAT PLZ SEND ME STATEMENT THAN ONLY I WILL PAY AND I M INTRESTED TO PAY FULL AMOUNT, NO STATEMENT ARRIVED AT MY POSTAL ADDRESS OR MY EMAIL ID IN JAN, THAN IN MONTH OF FEB STATEMENT ARRIVED AT MY POSTAL ADD. THEY HAVE LEVIED INTREST LATE PAYMENT AND ALL, I HAD A WORD IN THERE CUSTOMER CARE THEY TOLD ME PAY SUM AMT I DEDUCT MY ALREADY PAID AMT AND PAID THEM THE REST, FRM MY SIDE MATTER IS SORT OUT, I WAS EXPECTING TO RECEIVE THANKS U SLIP IN STATEMENT IN MARCH BUT THEY AGAIN SEND ME BILL WITH LATE FREE, INTREST RATE AND ALL.IN THIS MONTH IF I USE TO CALL THEM THEY USE TO PUT ME ON HOLD AFTER LISTEING MY STORY FRM DAY ONE TO TILL DATE, THEY PUT ME ON HOLD AS LONG AS 20-45 ON HOLD.IF I SEND THEM MAIL THEY DONT EVEN REPLY TO MY MAILSI HV SENT MAIL ON [protected]@hsbc.co.in, THEY HAVE GIVEN ME LOT OF MENTAL PRESSURE AND WASTED MY TIME.
THEY HAVE OFFRED ME THIS CREDIT CARD.I USING OTHER CARDS ALSO BUT I NEVER FACED SUCH A PROBLEM AND PLUS NOW THEY ARE TELLING ME THAT I HAVE TO PAY THEM THIS UNNCESSARY AMOUNT, PLEASE LOOK INTO THE MATTER, PLZ HELP ME...
PLEASE ADVICE WHT CAN I DO TO SORT OUT THIS PROBLEM.

I am an HSBC Gold credit card holder for the past 5 years and i have been paying the bills promptly without even carrying forward the balance to the subsequent month. I received the statement for the period from 7th May, 2009 to 6 June, 2009 and i was shocked to see that i have been charged late fee of Rs.400/- and finance charges for two months totalling to about Rs.467/-. Despite my prompt payment every month, i have been charged this late fee even though i dropped the cheque, if i remember correct on 25/26.5.2009. The customer executives, when i pointed out this, did not respond properly and they said that they are helpless.

I really fail to understand that the bank has been making unreasonable charges without considering the payment history of the customer and when i requested the customer executive, they were very curt and told me that they cannot do it. This kind of a late fee and finance charges should be levied only to customers who are always in default and i have never been in default so far in any month. This shows the audocity of the HSBC bank officials and how they exploit credit card customers like me. they are virtually cheating the customers and looting them.

i would like to cancel my credit card and i would like to bring this to the notice of highest authorities of the HSBC bank and also the public.

i do not want to even want to thank you before ending this letter and HSBC has built its empire by cheating customers like this.

balaji b n

Dear Sir


Sub : Annual renewal fees

Ref: My HSBC Card No.[protected]

I am working in Dish TV India Ltd. With reference to your statement for the period 4th May to 2nd june.2009. I have surprised to charge Rs.1158.15/- for anual charges.

I write to inform you that the amount mentioned by you in your letter has not arisen out of my purchase and non-payment but for the debits of the annual renewal fees charged by you. One back HSBC marketing agent approached to my company and provided the credit card for free of cost and said its life time free card there be no any processing fees and annual fees or charges on the credit card. During the verification process HSBC customer care called me said the same about charges.

Please note that at the time of offering the card your marketing team had given me to understand that the card given to me was life time free of charges. However, to my surprise I received a statement from your bank wherein you had charged annual renewal fees.

But now, after 1 year 2 months they charged 700 + 72.10(Service tax) for primary card and 350 + 36.05(Service tax) for add-on card. I called up customer care, they saying that they decided to have charges from this year.

Even without informing me, HSBC charged Rs. 1158.15 in current month’s bill. If they could informed me last month, I would have been cancelled the credit card last month itself. How can you charge annual renewal fees?

The bank didn't have the courtesy to what they have commited with the customer.

Immediately I had communicated my decision to your executives over phone who assured me of doing the needful. Inspite of this, I have contacted the customer service several times, which disturbing my peace. This is going to be the final letter to you and if there's no response from the bank and I have to register a complaint with RBI in this regard considered as Big Fraud company.

Please look into the matter and credit the amount Rs.1158.15/-(annual renewal fees) at the earliest and oblige. Also inform the actual due amount, I have to clear the amount as early as possible.

Awaiting for your reply.

Thanking you

Yours faithfully,
Ashwinder singh Jasrotia.
Credit Card #[protected],
Date Of Birth#18th May, 1983

Hello Sir,
This is Mr. Praphulla Pawar. I was given this Credit Card in 2008. After taking this card, within two months some one from TATA AIG Insuarnce called me to take Yearly Medical policy of Rs 100 monthly. That was a telephonic policy and no signature were done as there was no paper work involved. Though i really do not remember what did i speak on phone. But i got courier that policy is taken by me for Rs 100 monthly. but after 2 months i cancelled that policy as per calling toll free number given on courier docs.

But as i did not get statements in time i could not make timely payment. When i got statement they charged me some intrest and asked me to pay that amount before 1st Feb 2009. And i issued cheque for the same of Rs 450 (Including intrest) and it was also cleared. But next month again i got statement that i did not make payment in time and hence they cancelled my Cedit Card and now asking me to pay Cancelling charges of Rs 3000 (Not it is increased to Rs 5500). I don't have any problem for Cancellation of Credit Card as till now i never done any Purchase on Credit Card.

When I called their Customer Care today they said that Policy was never Cancelleld as what i was assuming. But when i did call to Cancel policy that Lady told me that it will be cancelled that day only. Now i don't understand how i am faulty here. And now for mere Rs 200 Rs i have been asked to pay Rs 5500.

Can you please suggest me what should i do here.

Best Regards,
Praphulla Pawar,
[protected]