HouseJoy.in Complaints & Reviews

Hi, my name is vishwa and It's been more than 15 days I requested for installation and servicing and installation is not done completely. Now they fit it and disconnected the board supply before that they forgot to bring drill machine.
I requested several times to bring all the things that is required to do your job but they are so unprofessional.
I am tired of requesting again and again.

Hello Housejoy,

You just burnt my microwave. It was working very fine. Only the grill was not working. I called your technician to repair that. He asked me to change the motherboard which would cost me 2.5 K. I refused. So, he did not assemble my microwave properly and next time when I tried to open the door, it just burst !! I was so horrified. My whole house lost power due to that. Order id :12113817. Thanks to my busy schedule and frequent travel, I could not get time to take it up with HouseJoy. They refused to take action.

Booked the service for washing machine repair on sunday, 24th april, 2016. The order no. 16497704 was allotted to me, and was later informed that mr. Rehman khan would report between 5.0 pm and 7.00 pm on 24th.

Its 8.00 pm now, and nobody has reported till now, nor called up. No contact number of the expert was provided. There is no redressal avenue open to call up and check, and we have to wait till somebody calls up.

Horrible money looting site. Worst experience.

No professional workers provided, just amatuer money collectors. Abuse of the word 'service'

My service was outsourced to the similar local people whom already have rejected for same reasons as follows. Highlights: incompetent. Poor equipped. Inexperienced and perhaps unqualified

In the dictionary of house joy, service person implies -

A) you need not know anything about the person (Even after he left also) who will call you to tell you he will be coming and ask your location. If you try to ask or know further about charges, no further questions were allowed to ask in advance (If you thought that they will charge for not acceptance and want to avoid, you have no choice but to let them come and tell you what u need to pay)
B) and then visit you once location is goven .Thats it. Now whether they do anything doesnt matter from this point onwards . You need to shell out the charges anywhere from 200 rs for doing nothing or say 1500 rs for the service depending on the option you mentioned whie raising request.
C) you cant ask him his affiliation-all you will be told is that housejoy sent them.Even if you asked, they wont carry and have a business card, i dont know even if their names are real!
D) no bill and no reciept will be given for what u paid
E) it is least important if your work is done and purpose o[censored]sing house joy is met. As long as the visiting guys are paid well for the visit in whole

Finally when they started to sit, climb and relax on one of our beds without any dignity and character, i kicked them out of my home. Had to threw both the 2 guys out of my house because of the horrible animals they turned out to be in behavior.

I booked a a/c service on housejoy.In 1 week in advance.
On the scheduled date no one arrived and neither did they track any status.

I called customer care twice and they didn't have any update and asked me to wait for 2 hours to get a response from house joy team...

Don't think i am going to get a satisfactory response either.

This is really bad.

Booking number : 11713978.

This is to register a complaint against the services rendered by your Company. I had booked service request for 3 AC’s to be serviced on 25th March (1 split and 2 windows). One of the windows AC (Hitachi Make) is only 2 years old. While the technician was servicing (Ravinder ) he told me that Capacitor was not working and it will cost around 750 to replace it .

I was ready to pay 750 then he gave me an offer that he can charge less if I agree to not it get it charged on the Invoice (I have proof that he charged me 500 extra while invoice given by him does not state that). Immediately after servicing there was an obvious noise to which he said this is normal and will go away in some time. In case of any problem he will come again and attend.

Instead the noise kept on increasing, subsequent to which I called him the next day, however, after repeated calls he did not come. It was only after I threatened to a file a case he finally came. After checking it for some time, he said there is some problem with the motor. I told him that this voice was not there (if the voice would have been there I am sure it would have been highlighted as the technician checks the AC before getting it serviced.

I got the complaint registered at Hitachi and they categorically said motor has got damaged as water has gotten inside the motor at the time of servicing. I have lodged two complaints however have not no response so far. Ravinder has stopped taking my calls (His mobile number is [protected])

I have given my mobile on 12 March
For touch problem they told it will be done within 3.to four days but it's taken 10 days and at last I received my mobile as same conditions the touch is not working properly the delivery boys told me to give one day time I will make them to do properly
Today again I am giving my mobile to repair properly he promised me for one day I will se

But house joy service is very bad very bad

Today morning(11th mar 2016), i raised request for corpentor work (Reg. Id:[protected]. One person called back and told that he will come at 4:00 pm. At that time i tried to reach him. He is continuously rejecting the calls. When i tried to reach him from another mobile, he recklessly said "sorry".

He is careless and when i said that "i am going to complain about this", he said that do whatever you want. Its really rude behavior.

Housejoy.In is not at all recomended.

I am writing this email after going through a real mental harassment. I booked this service on 7th Feb 2016 which is a pre paid order. Although I booked the service to be started from 8th Feb, Nothing happened. By nothing I mean I got no calls, no emails from Drivekool.

I called them and they said they will call me back, again nothing happened. Then comes Mr. Naveen. He (not so sorry) started conversation and said the services can only be started from next monday(which is today). I then got a call from some person called Shankar who was supposed to be the driving teacher and he agreen to start the classes from Sunday itself(one day before the agreed date from Drivekool). Again nothing happened. Neither I got a call from Shankar nor from Drivekool.

The amazing part among all this is, HouseJoy is enjoying, absolutely no responsibility. The payment has been made to Housejoy and ideally they should be responsible to provide good service to the customer.

After this I got a call from a different driving school, SSB Driving School and they said now the classes can only be started from Sunday as I need to have a Learning License and apparently that can only be done on Saturday. Then I called them to confirm the timing for visiting the RTO and the documents I need to carry, then to my surprise she said I need to pay Rs. 1000 extra to get a 2 wheeler plus 4 wheeler license. This can be chacked on the RTO website, there is no extra charge for a 2 wheeler license. I then (completely hopeless) asked them to cancel the service and I demamded a compensation for this(I am travelling out of country for which I need a license and classes). The person who called me from HouseJoy assured me that he would call me in a day to tell me the compensation details alongwith the money I paid.

I got my money back yesterday(1 rupee less than what i paid, no clue why !) and on asking HouseJoy(I called them, they never called back.), they seem to be clueless again and asking for the explanations again.

I feel so lost and hopeless now. I hope to get some Justice here !

Thanks
Neha

Following is my detailed experience about their service provider as mentioned on their website today Today I had the worst experience with your Beauty experience . My order /job Id is 407565 dated 5th jan 2016. Two service providers ( jayshree and Sharada) turned up for the service . My appointment was scheduled at 6pm, both turned up at 6:30 pm together. This lady jayshree was excellent in all the services she did ( waxing, threading, bleaching, facial, pedicure ) this other lady Sharada. Oh god, she is ruining the name of your services . Ever since she enters she cribs about the AC, she very rudely asks to put the AC off, was very demanding, she was behaving like a client . She was ordering to jayshree and doing no work herself, was just standing and watching . She spoke to me so rudely and asked me why did I keep the appointment at 6 pm and why not earlier . She asked me whether I work ? Who the hell is this to ask me so badly whether I work or no, it's my wish and I will call your service providers as per my convenience, if she has a problem to come at 6 pm she should have not come at all . I am 38 weeks pregnant, this Sharada burnt my skin while doing one hand waxing, she left out on some areas . She was the worst beautician I've ever got my services done from . She did pedicure on one feet, she had no patience and blamed my feet for having too much of dead skin, how did jayshree do it so well on my other feet then ? Even Jayshree told me, that this sharada was telling her earlier itself, that sharada will do only pedicure and leave. How can u even recruit such people like sharada and boast and talk about your services ? Do you even check on how they talk to their clients? I was kind enough, that's why I did not insult her back . Jayashree was super good, she also took care of me knowing I am pregnant and kept asking me if I was uncomfortable. Sharada on the other side not only burnt my hand with a rash, she spoke very offensively, she while doing pedicure, I told her because of my pregnant belly I can't raise my leg high beyond a level, sharada pulled my leg and was mishandling me, jayshree saw this and stopped her . Sharada was wven giving excuses like she can't sit on the floor, she has cold, Etc if she did not want to work then why did she come ? And she misbehaves and asks me why I kept the appointment at 6 pm and not earlier . I am going to spread the word about this experience of mine today . I will say the good and the bad both . Jayshree is extra good. woman like Sharada are not fit to be service providers, she is not allowed to throw tantrums . I honestly would have not paid a single penny for this disastrous experience . But because jayshree stayed back till 10:30 without complaining and did 95% of the work I paid . Not like sharada who left early . Donot give any single penny to sharada from the amount I paid, she did nothing, caused me harm and left early . Housejoy should not have such people working with them, people like sharada will 100% land with a police complaint for causing harm to one of your clients in future. I am surely going to spread the word of my experience, a lot of my friends apply for this service and they should know that you guys have recruited people like sharada also, people should know and be careful

Hi, My name is latesh and above is my job id. i had given clothes for dry cleaning and iron but to my surprise i found my clothes unwashed and dirtier than before. i have taken all the photographs of the clothes which was delivered to me. i have already uploaded the pictures on social media so that people should know about your pathetic service. plus i got my clothes delivered 15 days later that to after regularly calling your customer care and every time i used to get the same answer that your clothes will be delivered today. i am planning to take further action against the company by sending the pictures to newspaper and media so that the people of india should come to know about your fake sevice. my contact number is [protected] and email id: latesh.[protected]@gmail.com

I have raised a complaint with HouseJoy.in as my washing machine was not working properly. Complaint raised Date - 7/12/2015 Job I.D 347998 Complaint Resolve Date - 8/12/2015 Attendant Name - Mudasir Cotact No - [protected] He visited my place around 4 Pm. After he repaired my washing machine i asked for the payment he said 750Rs. I gave him as i was knowing that i will be getting the invoice for the same. But when i received the invoice it was of 400Rs. i am trying reaching them on their mentioned toll free number i.e[protected] But they seems to be very busy. Would look forward to hear that how this issue can be resolved. Thanks, Mayank [protected]

I raised a laundry service with housejoy.in and they picked up my clothes(A double blanket and a t shirt for dry clean) on 19th Nov, 2015 only after 2 days on regular calling. Again I had to keep following up for the dry cleaning status of my laundry and finally I got only the t shirt returned to me on 26th, after that also my double blanket worth around 4k was not returned to me . I kept calling them multiple times and sending mails, but no response, all in vain. Then I got a call from a person who told that the blanket cannot be traced and the whole house joy team is searching for it, he assured me that he will search the blanket within 2 days or would give me the cost of blanket, but after two days when I called his number, it was switched off. Housejoy is full of cheaters, I don't know what happened to my blanket, they are not responding at all. I request the return of my blanket or refund of amount 4000.

I had provided my mobile HTC 1X phone for repair of broken screen. Order no. 250390. My request was raised on oct 9 2015 and was promised to return within 4 business days. After continuous and painful follow up, my phone was returned after 20 days and the screen which was put was falling away.i was also charged Rs. 4500 for this. I had raised a complaint earlier and companies operation manager followed up, requested me to withdraw complaint and promised a follow up. Now, aftwr nearly 2 months, i have still not received my phone and all my calls are rejected/unanswered. Even after telling that i will have to raise a complaint, i have received no response. I dont even know if they have my phone or made some business out of it. This is the most painful service i have ever received and i dont know how this company is allowed to continue in business. Even in play store, there are many many similar complaints raised against this company. Its a complete scam.and people are getting fooled in the name of professionalism. I sincerely request an action and kindly help me get my device.

Date - 4th November, 2015.

Had requested for TV wall mount installation. The guy broke the display while he was placing the TV on the ground before drilling for the wall for mounting the stand.
When confronted, he says that the display was already broken and that he's not responsible for it.

Last week i went online to get my Samsung laptop repaired. i approached
Housejoy.in online and submitted the required information they asked for.
i got a call from the company they verified my address and all and they sent an Engineer to take care of the issue in no time. i was impressed at first with the response and services i got. but, the next day when i tried to open my CD ROM
it wont open and my headset ports are also not working now. i tried calling the engineer several times but he never responded back. meanwhile i received a call from housejoy feedback department regarding the services i recently used. i explained him the issues i am facing but he wasn't paying attention to my problems and he kept asking me how was my experience and how would i like to rate them etc. he didn't even realized that i was complaining (strange). i had a single problem in my laptop now i am having two after paying 800 INR. it feels like i bought more problems then i had.

Anish Shaikh
[protected]
email: anish.[protected]@gmail.com

Hi i give my washing machine for repairing.
company se 2 log aaye, bole ki machine ke parts lane honge too Rs. 2000/- dedo hum kal sara saman lake laga denge.
main ne trust krke dediya. main ne daily call kiya unke office bhi gya par jawab mila ki ajj kedenge/ kal pka kr denge.
2 month hogye aese hi wo chakar de rahe hain too maine ajj inke company me complain kri phone pe too waha se mujhe jawab mila ki humne to 1 mahina pehle hi call close krdi hain aur apke Rupees ki ab comapny ki koi jimedari nhi hain.
aur bahot batamizi se inhone bat ki mujhse phone pe.
too plz koi bhi in logo se koi kam mat krwana ye log paise khajate hain aur dadagiri bhi krte hain.
make life easy naam se msg aata h phone pe inka. paise khake ye khudki life easy krte hain.
[protected]@housejoy.in via sendgrid.net
17 Aug

to me
Housejoy

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High quality home services!

Dear Anshudatt Mathur,

Thank you for placing an order for our service. Dhani Services/Mr. Rajeev Sharma has accepted your job.
Please use this Job Id 149037 for further communication.
Provider Photo
Dhani Services/Mr. Rajeev Sharma

Phone Number: [protected]
Request details:
Name: Anshudatt Mathur

Address:**************************

Your Location: ****************, Jaipur, Rajasthan, India

Your Landmark: **********************

Comments: semi automatic washing machine repair Vishakha

Service Type: Appliances

Date & Slot: 18-Aug-2015 & 11:00 AM - 01:00 PM
SL NO. SERVICE SUB SERVICE
1 Washing Machine - Semi-Automatic Upto 6 kgs

ye mail aaya tha mere pass last time.

My HP laptop has been taken by Housjoy representative vide your Ref.No. 5419 dated 08/9/2015. . In spite of several complaints made to House Joy no communication has been received from your end. You are requested to give the laptop back if repair is not feasible. An early action is appreciated. Raju George +91 [protected] Email id [protected]@gmail.com

Hi, I have given my mobile Lumia-720 to Housejoy (www.housejoy.in) for repair 2nd time. People working there either they don't reply or they will cut calls whenever i call them. I have spent 5, 400 on my mobile for repair. I am customer for them or they are customer for me. Why should i call them instead of they calling me to give info on my mobile repair status.