[Resolved] Hp — hp envy notebook - 15-k203tx made unstable by hp

architforever

from Bengaluru, Karnataka

Address:	Kolkata, West Bengal, 700084
Website:	HP India

Back in 2017, my motherboard got crashed and i had to get it replaced. As my laptop was under warranty, hp replaced the motherboard without charging anything.
Soon after this, i started getting a lot of blue screen errors. Unaware of the cause, i tried a couple of workarounds and finally fund that as soon as nvidia graphics driver gets installed, my system becomes unstable. Clearly, i could understand that it was a compatibility issue.
I raised this concern with hp and nobody from their side was ready to understand my point. I fought a lot and at last got fed up and decided that i would not install the nvidia drivers and try to work with the on-board graphics.
They even sent me a recovery copy and told me that since i was not using the recovery media i was getting this issue.
I even tried their recovery media but same problem persisted.
Now, that i have spent rs. 72000 for this laptop, i will not settle with the recovery media and struggle each day with the same problem.

I want hp to replace my nvidia graphics card and get one compatible card put in place.

Please find the previous details below

Crm:[protected]
Product no. K8u29pa
Serial no. 5cd5204cnk

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Mar 5, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

HP India Customer Care's response Hello Archit,

Apologies for any inconveniences you’ve experienced. I've escalated this to case management team, someone will contact you to provide the best solution available.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help.

Regards,
SP
HP Social Media Support

Feb 02, 2019

Updated by architforever Hi Team,

I am not going to visit your support website any more. I have already visited these sites many times. I want someone to come to my place and replace the faulty part and make my laptop usable again.

I hope you do the needful this time.

Regards,
Archit

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Comments

raju2529

from Delhi, Delhi

you can contact me I try to solve nvidia installation problems . I am member of answers.microsoft.com

architforever

from Bengaluru, Karnataka

Thanks Raju!

Whenever i install nvidia drivers, I start getting blue screen error irrespective of the OS I am using.
Recently, I tried with windows 7 and got the same problem.

Please let me know if anything can be done

raju2529's reply, Jan 24, 2019

will you share systeminformation and directx reports here .

I never experienced BSOD from 2-2-2018

raju2529

from Delhi, Delhi

just now I checked the technical specifications from here
https://support.hp.com/in-en/document/c04529223