HP India Complaints & Reviews

I had given my hp laptop sl. no. CND74637YD for service under warranty to HP Care at Ravipuram, Kochi on 27.09.2018 vide token no.[protected]. They have not repaired it yet. My work is suffering heavily due to unavailability of the said device. I tried to contact them many many times on the two numbers they have provided on the receipt issued to me. There is no response from any of the numbers. HP care appears to be the worst in the industry, as I find somewhere that the customer satisfaction level is only 14%... Is there anybody in HP India to resolve my issue?

Dear hp team,

I have purchased a new laptop from amazon on 10th august 2018. I received a defective product. Its battery wasn't charging, so i reached to amazon team. They suggested me to contact at local service centre. So i have submitted my laptop at indore service centre on 29th august 2018. Where i came to know that as per hp my product is out of warranty. On which i have provided them a copy of invoice & purchase slip. They raised multiple case no. Which are [protected] & [protected]. But still your engineers are not able to detect it's charging problem. It's already been more that 45 days since i submitted my laptop at your service centre. Now i have received another case no which is wo[protected]. I have also contacted with hp engineers they are unable to describe problem in laptop & estimated time required to repair it.

Is there anyone who can help me out & when will i receive my laptop.

Regards,
Yash soam
Indore

Hi hp team,

Before forwarding this mail to service center i request you to please go through the mail as i want the response from hp and not the service center.


Case number: [protected], [protected], [protected]

Telling you my experience to let you understand that i am getting response that should not have been provided from a reputed brand like hp
Knowing the reputation of hp, i decided to purchase a new laptop hp 15 cx0141tx...

I wanted to purchase this laptop only and not any other one so i decided to place the order and wait for 4 days to recieve the laptop.

On september 1, 2018, i recieved my laptop and after using for days i realised the laptop was not as efficient in terms of battery backup as it should have been considering the price range. Since we humans cant decide whether the battery is ok or not in binary terms, obviously i need time to judge whether the battery is ok or not so i kept on using and after proper assesment, i realised i am sure that battery is not ok.

I contacted hp support team again on september 24, 2018 and informed that i am not getting proper battery backup and they kept me waiting for another 4 days and then they arranged an engineer visit. During the engineer visit, the engineer informed that the battery needs to be replaced and assured me that it would take 1 day for him to arrange the battery hence i agreed.

But little did i know that i was taken for granted... I have been only getting estimate dates regarding the procurement of the battery.

Its october 13, 2018 and i am nowhere near to the status of procurement of the battery of my new laptop.

I was provided with this defective laptop hence it should be replaced with a new one but still i agreed for the repair but since the repair is also taking a long time, i realise its high time that hp takes a proper action on it.

Do you really think providing with the estimate dates will resolve the matter.

I purchased this laptop for a purpose, and i need it resolved and all i am getting are estimate dates for the procurement of the battery that are highly unacceptable.
Any more estimate dates would only degrade the repuation of the brand for me.

I now regret going with hp knowing that many other reputed brands were available in the market.

Thankyou

Anuj thareja

I just irritate from this laptop, i buy this laptop on date -23/8/18, within 1 months my some keypads not working then i contact the service center on bikaner then they will change my keypad ic, after it there where so much problem in this laptop about hardware... 1- some times wifi not working, 2- some time bt not working, 3- some time hotspot not working..., there are also many more problems i wil lseen, and fassing in this loptop, from these all i will lost my time of working... So plzz supporting me valueable resion or solver my problem so ican happy from this... This is my contact nmber plzz contact from me -[protected] or contact me on my email id - [protected]@gmail.com

Hii team

Case id:- [protected]
After so many reminders regarding my replacement. I have called more than 100 times every times talk with different persons. They assure me that they will provide replace by 30th september. You have been making fool of mine. I am not begging you something, first i am going to lodge a fir against hp and then going to consumer court (As i have purchased hp laptop from your company). Under the ipc section 420, 421 of the indian penal code and under section 12 (3) of the sale of goods act. You have been making us fool since last 43 days. I think i am not the one with whom you have done this fraud, but this time you have messed with the wrong persons. We will not react as a victim and leave our hard money. We will not only complaint against you but also bring your two face into the public domain.

This time i am giving you the last 48 hour deadline to replace the part or provide a fresh laptop. I don't know how it is possible.

You might have free time to fool people, but i don't.
I have your all call recordings which will be sufficient to prove "you" guilty.

If we can pay rs - 27000/- for laptop. So we might pay more amount to sue you for bring your two face into the public domain.

Note: this is not a request, kindly consider this as a final warning

Dear team, please be informed that i have recieved replaced pendrive today morning... But still the error is same... I tried accessing the device infront of the wish master and device was not readable again. Hence i kindly request you to refund the amount as the device is damaged n unreadable. Do the needful at the earliest.
Order id:od[protected]

Everyone standing in the line for gas cylinder but casher manager not came yet resion given manager went for tailoring manager number name bobi:[protected]. People standing in queue people have there job also no one is here only truck standing with driver no employe is present truck number mh12 mv 7279 manager is 3hour late and everyone standing here.

Case id: [protected]

Laptop serial id: 5cd82291tm

The customer srvice agent dibtojit nandy has crashed my brand new laptop which i purchased from usa for more than usd 1700. These people doesnt know to troubleshoot and work on trial/error basis. They are learning the art of troubleshooting at our expense. 4 hour he took to troubleshoot wireless connectivity of my laptop with printer and finally he downloaded a software in my laptop and eventually laptop got crashed. My laptop was not even 1 month old. I am truly unhappy with the service and really regretting for buying high end laptop from hp. The quality of customer service you have, hp deserve to sell laptop in the range of 300-400 dollars.

This is to inform you that I have purchased a laptop 3 months ago from HP. But its display started flickering after 20 days and I filed a complaint against it on 25 July 2018 on your customer care and an engineer visited us and replaced my laptop's motherboard, and battery but my issue was not solved. Then they took my laptop to the service center and after 2-3 days returned my laptop and said the laptop cannot be repaired and we have pushed the case to higher authorities. And now I am calling at customer care daily and they are saying wait for 24 hours or 1 day or like this and assuring to solve my problem but after that, there is no response from there side. Everytime time after calling them they are doing like this only from last 1 month and not solving my issue. I am very disturbed and disappointed by this wrong assurance daily. Now my issue is 2.5 months old.

So, I request you to solve my issue or replace my laptop as soon as possible.

The hp printer 1020 plus cnchc 46832 hsn no 8443 purchased by us on dated 25.07.2018. Due due malfunctioning since the date of its installation, we have informed the seller many a times over phone, but you have not provided with appropriate service in rectifying the error/malfunctioning.in view of this, we would request you to depute one of your technician to look into the functioning of the printer and defects noted by us so as to remove the defects and or replace the printer with a new one.

I was purchase a hp pen drive hp v250w 32 gb pen drive before 2 week months ago from the flip kart, surat, and also get the 1 years replacement warranty, so at present my pen drive is not working so pls tell me where the service center of hp pen drive is help on surat
Bill detail
Invoice no faby6f[protected]
Invoice date :[protected], 03:22 pm
Order id: od[protected]
Order dt:[protected], 03:21 pm

I purchased my laptop on dec 2016.
From the first day it is flickering often,
I have complained with hp cus care already. And also i have serviced 3 to 4 times at authorized service center. But no use of that. It was around 65000 rs.
Already display got changed. Still my laptop display is flickering. Kindly go through it and give me the best.
I have extended the warranty also for that.

Product... Hp pavilion 14-6f120tu
product sr no...Cnd 8243zdw
invoice date... 14/08/18
received from amazon...Around 21/08/18
problem ... Went dead while using and after than
didnot came to life after 21/09/18
after that date contacted no of times on mails, customer care, service center and dispite false promises no one has turned up.
I want the company to refund my money as i have no confidence in them and this is my second laptop giving the problem in 3 months .Very substandard product.
I again request that i should be refunded or i will be forced to take the legal route to get my dues.

A few days ago i lost my mobile number that is registered in hp rahul gas services so i want to update new number, it very hard for me to reach your office personally so it's a request update it from the online platform, i will be very thankful to you.
Consumer number 102423
Name - manphool singh poonia
Registered mobile no - [protected]
New number-[protected]

My laptop has been in service for the past 2 months
It is within warranty and following is the sequence of events :
1. Os issue detected - service centre advices to place order for recovery usb
2. Usb arrives but laptop unable to boot from it
3. Service centre advices to reorder a new usb
4. Second usb arrived, laptop still unable to boot
5. Service orders a mother board - (They dont tell me what happened with that)
6. Service centre then orders a touch screen panel (They dont tell me what they have done with that either)

Here is the problem. I have so many case ids that are being opened and closed and there seems to be no end to this. The worst part of it all is the service centre doesnt have the decency to inform what they are doing. I have called them so many times and ever so often their numbers are not reachable or switched off. I have also written to the css head and they have said they will take immediate action but i dont see anything being done to speed up the process.

I am not sitting on money to afford another laptop considering this was a relatively new laptop and being my work laptop, this has been an absolute inconvenience for the past 2 months.

Case nos.
[protected]
[protected]
[protected]
[protected]
[protected]

Within three week of purchase laptop became extremely slow, so slow that it take 1 or 2 minute to open chrome browser and when i contacted hp customer care they told me that 2 to 3 minute of time for opening application is normal they cant do anything i even visited to authorized service center in goregaon-west mumbai but they also don't have any idea how to resolve this they tried some random driver update, bios, windows etc update but all in vain they just give you some hardware quotation if its is out of warranty and most of the time they wont find the hardware component by saying that this model is become old and it is hard to find component of this model. Let me tell you some of the pros and cons of my laptop hp bs654tu and all similar hp 15 bs series laptop because they all are same
Cons
1 worst display quality even though it is full hd led display you will find spotted/blurry image/video just compare with other company laptop display you will see difference
2 pathetic camera quality feel like ant moving on screen
3 as i mentioned extremely slow

Pros
1 battery time is very good
2 this laptop only looks good in online adds with exaggerated so called configuration

Suggestion to online laptop buyer never go for online purchase if you haven't used that particular model at anywhere of any model/company
Specially don't buy hp bs series laptop because they all have same hardware component which ultimately be seen in garbage

From,
Adv. M. R. Chouhan bombay 28. Mob #[protected]. Manufacturing defect in your product within 15 days speaker was changed, thereafter mother board change, after mother board change white sport was notice on screen at the time of mother board change, in spite of admitting defect my complaint is closed reference given below. If no step is taken i will compel to lodge complaint before the consumer forum at your own risk and cost and damages is the problem is not solved within 7 days of this notice.
Advocate m. R. Chouhan. —
Your search for "case number [protected]: your case has been closed crm:[protected] from: hp close on tue, 02 oct 2018 13:35:01 add to address book to: you | see details dear mr/ms chauhan, status: request is closed do not reply to this email. It is sent from an unmonitored automatic service. See below for contact information. Please note that if materials are being posted to you, this notification confirms that these materials have been ordered. Hp reference number: [protected] product description: hp pavilion - 15-au620tx product number: z4q39pa serial number: 5cd7104p4f problem description: no boot portal case url: n/a for additional support please go to www.hp.com and select your product or support option. Yours sincerely, hp" has returned no results (0)

Desk top computer hp slimline 270 - p033in
Serial no cnv71505gv
Product no z8f07aa#acj
The product is not started only beep sound comes. Customer care unresponsive. The technician confirmed that he will be arriving within schedule warranty which lapsed on 15 aug 2018. Though twice he visited but the issue remained unresolved.
My address is d-10 ucil colony jaduguda (Near jamshedpur) po jaduguda mines east singhbhum, jharkhand-832102
Mailed: [protected]@rediffmail.com
Mobile: 91-[protected]
Phone no[protected]

Dear Sir/Mam

I have purchased laptop as on July 2015. At the time onwards I have problem very slow. I went HP Chennai authorised service centre also, they not provided solutions properly. I send an mail to both side authorised service centre and HP support. Both are not responding . Few months back my hard disk damaged confirmsd by Kochi center. They are also not responding properly. Please do needful for me.

Regards,

Esakki
[protected]

Good morning sir/mam,
I bought a hp laptop in march, 2016. From past a few days i am having a problem with my laptop. It gets shut down whenever i connect it to charger while using. It only gets charged while it is in shut down condition. It's performance was also an issue for past few month regarding which i visited the hp service center in district sangrur (148001), punjab and they were like my laptop is working perfectly. They just ignored it and their behaviour was very ina ppropriate. My laptop has an i3 (5th gen) processor, 4gb ram and it can't play a 720p video (Such a bad performance it has). I am very much troubled with this laptop and loosing faith in hp. Please help me through this.
Yours' sincerely,
Deepak kumar goyal
Contact no:[protected]
Laptop details:
Model:hp notebook - 15-ac122tu
Serial number:cnd5457tbm
Product number:n8m18pa