HP India Complaints & Reviews

Behalf of my sister iam writing this
One of the agent called from naukri to my sister that there is a job opportunity in hp (Hewlett-Packard) company and she needs to pay 2500 and she paid already for registration. They said it is a refundable. After that she received a mail from hp and below details are mentioned. 1to 4 years there are slabs like 10500/- for 1 year bond and for 2 years 15000/- like that. Now they are forcing to pay immediately otherwise they won't give refund the 2500.

Dear All,

Still did not get any revert from HP HP India, No person has been sent to visit our office yet, Wow, I really like your poor services, CASE ID : #[protected] SN: CN66070E1G

HP India HP
As we have lodge a complaint couple of days ago, still did not get any positive response from your end. Our executives are continuously following up with you guys but nobody has come to visit the office. We have almost lost our business in 3-4 days but no HPSupportus Hpsupport.in Hpsupportusa person is paying attention to the matter.

थाना सकरौली जनपद एटा उत्तर प्रदेश की रिपोर्ट
दिनांक 18.06.019 को थाना सकरौली जनपद एटा पर लगाया गया HP का सिस्टम जो माह अप्रैल 2019 में खरीदा गया था सुबह से ऑन नहीं हो रहा है। जिससे थाना का कार्य बाधित हो रहा है। सिस्टम का सीरियल नम्बर INA910ZS7K प्रोडक्ट नम्बर 6DA90PA#ACJ है ।
अतः आशा करता हूँ कि आप उक्त CPU को अतिशीघ्र मरम्मत कराने की कृपा करें।

Dear sir,

I was in urgent need of a laptop with following configuration:
RAM:4-8 GB,
Hard disk: 1TB plus Slot for SSD
MS office-original
Window 10-original
with good battery back up.

I went to the dealer named SARGAM in Faridabad and asked me to show the product of my need. He suggested me i3, 7th Gen Da0327Tu model stating it has all feature of my need and purchased the same immediately on dated 09.06.2019

but when enquired to customer care of HP, SSD slot is not present there, which was the main requirement of mine for better speed.

It was bring into the notice of the dealer on the 3rd day of purchase, but again he forced and insist me that he is right and this laptop has that feature..

Sir, I do have its call recording with me as well as WhatsApp msg for claiming the availability of those feature.

At the same time, it was bring into the notice of customer care and their seniors but again they denied to give me the right product.

Sir, therefore I request you to resolve this issue and give me a laptop with SSD slot inbuild, else this product is of no use for me. Pls note. I am your repeat customer too.

Serial no. of product: CND91017XK

Looking forward for your timely support.

Various unattneded & unresolve Complaint of Laptop of Warranty Period
Complaint conversion with Amazon
Mail Dt 25.12.18
Mail Dt 26.12.18
Mail Dt 29.12.18
Mail Dt 31.12.18
Mail Dt 03.01.19
Mail Dt 05.01.19

Complaint conversion with HP
Mail Dt 24.03.19
Mail Dt 25.03.19
Mail Dt 01.04.19
Mail Dt 05.01.19
Mail Dt 07.04.19
Mail Dt 09.04.19
Mail Dt 11.05.19
Personal Visit with HP Enginners at HP Center with my Laptop
16.01.19 - Visited HP Ahmedabad & met with Mr Harsh HP Engineers - Mobile No. [protected]
Address : HP - Ashram Road, Near Nataraj Cinema, Ahmedabad (Guj.)

09.04.19 - Visited HP Junagadh & met with Mr Nimesh HP Engineers - Mobile No. [protected]
Address : K J Taders, ST Road, Junagadh (Guj.) where he want to attend my complaint dt 01.04.19 which was immediately occured after attending the Laptop service on 31.03.19

My printer is not printing properly, I've checked the ink level and it's not empty (shows half on the display) the pages I've printed consists white slashes between lines, I hope this problem would be resolved, I'm attaching some print copies to this complaint. Also the colour print obtains only limited colours, the colours are different from the actual ones, I've not used this printer for a few months, and no matter how many prints I take out these problems doesn't seem to get any better.

I really hope that I find a solution to this problem and that it could finally work as it did before

Hi,

I am feeling cheated by HP India, Multiple calls and mutiple promises given by HP india team.

i happened to bought HP laptop (notebook-15-da0327tu) on 6th may'19... and since 11th of may'19 to till date, Still folowing up for my 2 years additional warranty with the HP India Technical and redemption team ...I was promised that my case will be resolved till 9th of june'19 by Mr .Deepjyoti das (floor manager). i am extremely frustrated and unhappy now 1616because the way/manner in which HP india customer care team, technical team redemption team not responding to technical teams) are..playing ping pong with my query/request for 2 years additional warranty.
Please look into and help me to get additional warraty.

thanks
Dharmendra Pal

Sir, I bought a hp laptop (HP Pav x360 Convert 14-cd00)worth Rs 47, 880/- two months ago for study purpose.
I hardly used it 5-6 times in previous 2 months.
On May 04, 2019 Suddenly I was not able to turn it on on pressing power button.So I complained on the HP care and they advised me to long press the power button but it not worked and they advised to connect it with the charger and again press the power button after some time it got heated up.

The HP care representative told that she will register a case ID ( case ID : [protected] ) and a technician will visit me at my home.
Technician visited at my place on May 20, 2019 and told there is some problem in the system board after getting approval from HP he will replace the system board.

But on May 24, 2019 I got attached mail from their representative that defect of the part (system board) is found to be due to unintentional damage so it will not be covered in warranty and replacement of spare part will be done on a chargeable basis.
As the mail stated that standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.But the damage in the component did not occur due to any of the above mentioned reasons/causes or it may be possible that damage occurred due to the guidance given by HP care representative.

After various mails, request and follow ups even after one month my issue had not been resolved.

Inspite of this, they provided a quotation of Rs.37, 385/- for replacement of defective part.

This are like mental harassment to me to contact them too many times for repair o[censored]nder warranty product.

Sir, How a common person can manage another Rs. 37, 385/- within two months of purchase a product of Rs. 47, 880/-??

Please help me to get it repaired under warranty.

Copy of mail communication attached.
Please find the attachment

Please take this message very seriously I'm facing issues in my laptop and your service providers are only giving me alternates for the problems I want a solution not a problem if not then I will take every single step from my end to make you people suffer is this the way you people treat your customers at the time of selling your products you people talk in us in a very promising tone then why you treat us like this after we purchase your product if my pc is still under warranty then why can't I get a replacement of the product or if it can be fixed then send your technician and ask him to resolve my issues I'm very dissatisfied with HP will never go for it again also will suggest all my known ones to never purchase HP products . I can't afford to waste my time messing with you people nor I gave time to play with the settings of my pc everyday

Regards
Deepanshu Mediratta
[protected]

Sir, I bought a hp laptop (HP Pav x360 Convert 14-cd00)worth Rs 47, 880/- two months ago for study purpose.
I hardly used it 5-6 times in previous 2 months.
On May 04, 2019 Suddenly I was not able to turn it on on pressing power button.So I complained on the HP care and they advised me to long press the power button but it not worked and they advised to connect it with the charger and again press the power button after some time it got heated up.

The HP care representative told that she will register a case ID ( case ID : [protected] ) and a technician will visit me at my home.
Technician visited at my place on May 20, 2019 and told there is some problem in the system board after getting approval from HP he will replace the system board.

But on May 24, 2019 I got attached mail from their representative that defect of the part (system board) is found to be due to unintentional damage so it will not be covered in warranty and replacement of spare part will be done on a chargeable basis.
As the mail stated that standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.But the damage in the component did not occur due to any of the above mentioned reasons/causes or it may be possible that damage occurred due to the guidance given by HP care representative.

After various mails, request and follow ups even after one month my issue had not been resolved.

Inspite of this, they provided a quotation of Rs.37, 385/- for replacement of defective part.

This are like mental harassment to me to contact them too many times for repair o[censored]nder warranty product.

They are not understanding the value of consumer's hard earned money.

Sir, How a laptop can be damaged within 2-3 months on using 5-6 times only, if a laptop cannot sustain for even 3 months then what is the reliability of the product and why I have to suffer for incapability of the product?

Sir, How a common person can manage another Rs. 37, 385/- within two months of purchase a product of Rs. 47, 880/-??

Please help me to get it repaired under warranty.

Copy of mail communication attached.
Please find the attachment

Hi, My hp laptop screen is having issue.
The cover which protect laptop screen has got removed and i am not able to fold my laptop. The plastic is coming out from the screen As my laptop is under warranty and model number of my laptop is (HP Notebook - 15-bs145tu)
Kindly follow the attached images for reference below
Kindly send the concern person to resolve the issue as early as possible

Hello,
I would like to complain you that last year in July I have purchased HP laptop and still its under warranty. there is white spot occurred on screen, your company executive visited us and said company will refuse to replace its screen and company will use your accidental insurance for this fault.
I want to ask that why hp will use my laptop, s accidental insurance ? product has manufacturing defect and there is not any accidental defect or damage .product is still under warranty. I received a call from your caller that company had refused to replace screen of laptop .I have recording of this call.. my case number is [protected] dated 1 june 2019.shall I move to consumer court to get value for my hard earned money invested on HP laptop? I trusted the name HP, is my fault?
pl. provide me contact number of high authority .
Thanks
chander bhushan
Mobile [protected]

I purchased a hp laptop from amazon india in nov 2018. The laptop is core i7 with window 10. I can not work on excel or powerpoint. Internet speed is horrible, very slow. Many times it hangs. Please resolve the issue.

Dr. Sundeep kumar
Principal scientist
Nbpgr, pusa, new delhi-110012
Mobile: [protected]
E-mail: [protected]@rediffmail.com

1. I purchased a HP pavilion HP 14-BF146TX laptop S no CND8214VGX ddated 11 Aug 2018 from CROMA branch at LB Nagar .
2. The Laptop is used at Gwalior.
3. The Laptop had a display problem and screen was blurred, the complaint was made on 24 Feb 2019 and the problem was explained on WhatsApp HP call Centre number.
4. It was informed that the display problem is customer induced problem and not cover under warranty however he said that it will cost for display and service will be free.
5. On 26 feb 2019 a quotation for Display of Rs 11070.54 was sent in mail. .
6. The said amount was paid by cash at HP care Sysnet Global Technologies Pvt Ltd Gwalior on 04 March 19. Replacement was not possible immediately.
7. The HP service engineer visited the Home at Gwalior for repair. The display was changed and the system was made operational on 11.03.19. However it was informed that the Key Board has a problem and can be service under warranty and booked a case vide no [protected].
8. The repair is done shabbily and the edges of the display are coming out.
9. The problem for the laptop has not be fully resolved and today HP care centre is not responding the complaint of keyboard is not attended and closed.
10. Since we purchased the laptop from CROMA, we requested CROMA to intertwine and resolve the issue with HP customer care.
11, During the purchase CROMA promised is full responsible for the product support.
It is requested that CROMA and HP India be advised to look into the problem at earliest. The problem is being unsolved from last 2- 3 months.

Sir ge... Sir we book cylinder on saturday and we got message that delivered today monday 3/6/19... But till 6pm we didn't got cylinder when we call delivery boy his reply is ur having 2 cylinder... And we are busy and can't deliver today.. Then we got delivery msg also... But didn't got cylinder.. Agency is avinash gas enterprises ullala mangalore memo no is 1206095

Hyy i am hp laptop user from last three year. I never face any problem in my laptop but on[protected] at 10:30. Pm i facing some problem. That when open my laptop then it not start and again and again say to restart. I restart many times but it not open. Then i go on setting and click on software update with backup or restore. But when update was completed then there were no any backup and no any app such as ms excell, office, powerpoint and so on.
So i request; please make my laptop proper. For more information you can call me on [protected]

Respected Sir / Madam,

Hi this is vinay from bangalore i have a samsung xpress m2876nd printer. The printer is not working from 30 days because the printer showing error message as " NOT AVAILABEL TRY AGAIN LATER" with red light. When i press the start button of xerox copy button it showing the error message. The HP customer care is not responding properly. Not taking action properly. I raised the complaint from HP customer care from 30 days back but still the complaint has been not solved. Case id is: [protected]. Please Please requesting you people please solve my problem.
Product Serial Number: CNB1L8X48L
Product Model No: Samsung Xpress M2876ND

I went to nearest ARC Centre in TVS Electronics, Jayanagar 4th block, bangalore. But they told me that they are not ready to take service in toner and toner testing & validation in that center.

Respected sir / madam,

Hi this is vinay from bangalore i have a samsung xpress m2876nd printer. The printer is not working from 30 days because the printer showing error message as "not availabel try again later" with red light. When i press the start button of xerox copy button it showing the error message. The hp customer care is not responding properly. Not taking action properly. I raised the complaint from hp customer care from 30 days back but still the complaint has been not solved. Case id is: [protected]. Please please requesting you people please solve my problem.
Product serial number: cnb1l8x48l
Product model no: samsung xpress m2876nd

They r not providing service. They asked me to mail my querry to them and they will contact me within 24 to 48 hrs. But they never called. When i called them they say they r highlighting the complain to the concerning team. But no progress yet. They have already highlighted the case 4 times. I reported the problem around 20 days ago. I getting losses due to this issue. They have provided me a demo alternative which is also performing very poor. Please resolve my issue asap. Thanks

I purchased a laptop (Laptop hp 14-ba077tu sl no 8cg8114wvf) and as per online warranty information from hp website, the warranty is active until 20th may 2019. I gave the computer to your authorized repair center in kozhikode (Bassam complex, kallai) and the representative informed me that the warranty is expired as the bill date is may 3rd 2018.
Please be kind enough to direct the repair center to repair it (It crashes after 30 minute or on installing software) under warranty, otherwise i will be forced to approach the consumer court in this regard.
Thanking you,
Yours sincerely,
Dr. Bindu. P. P
Asst. Prof. Dept of statistics,
Govt. Arts and science college, kozhikode