HP India Complaints & Reviews

Below said laptop has been given for service 9th october 2018, till now i have not get back my laptop - whenever we enquire your service centre is telling "we are yet to get spare from hp" - my laptop is lying at your service centre for the past 20 days - no improvement and you people did not have the courtesy to make a call to me for taking time delay.

My laptop is in warrenty period -

Case number: [protected]
Product description: hp notebook - 14-am020tu

Product number: x0s87pa

Serial number: 5cg6196wqd

Case subject: in/nbd/ons/hp notebook 14-am020tu all/win-*hardware issues/keyboard/few alphabet/numeric keys/function keys with h/w issue

Portal case url: n/a

I have purchased a hp pavilion bc-008tx laptop 2 years back. It costs nearly 1 lakh. I lost my charger few months back, brought a new one from hp authorised center. It was not a company product, the person on the shop said the original product manufacturing is stoped so i have no other way. Its is damages in few months itself. I have compliant to this time directly to get a company charger for my laptop, the local one also cause some problems to my lap battery..

There is no response from the hp support team or hp store.. Twice they gave me a number for contact, both the numbers were fake. I need a solution. I have brought a lap of 1 lakh and now i am not able to use it because the company have stopped the accessories of it.. I need a adapter for my laptop. The hp authorised service center nagercoil is not ready to support. Hp customer care is not responding..
It’s been more than a week. My lap got shut down. At my most needful time i am not able to use my laptop😕. Is that hp company is that worst to provide this type of service. I have said my friends hp is best to use, true but it’s has the worst service ever i have received. Here after i am not ready to suggest hp. I don’t want my friends to suffer because of my words.
Kindly go through the issue and give me a solution.

Sir,
I had registered myself to avail hp festive offer of my note book hp da0326tu
Serial number :- cnd8330vrp
Product number :- 5qy34pa
On dated 28 of october 2018 at 12:57 pm i had done payment of rs 1298 the transaction shows successful but the hp redeemnow are saying that they haven't received the payment yet... They are cheating us...
Sir plzz help me

Please refer to above. With much regret, it is to inform you that though we have lodged our complaint regarding malfunctioning of the printer, but however, even more than four months have been elapsed, our grievance has not been redressed or any communication has been received from your end.in absence of that, we are suffering a lot in delivering our services to our client. It may be noted that we are a leading consultancy firm, rendering various consultancy in litigation, taxation and other disputes of legal matters. On the facts as above, we once again request you to look into the matter personally and render necessary services at the earliest.

Dear sir,
The hp notebook is covered under 3 years onsite warranty. It was purchased under hp ntpc offer. Order ref-843477, invoice no. Bwrri[protected], invoice date-04.02.2017

The monitor/display unit was having hardware problem. It was communicated to hp via email on 10.08.2018 and subsequently over telephone. The snap shot of the display screen was sent to hp on 18.09.2018 as per the telecon with hp support team. The issue was not resolved. The hp support team reply on 21.09.2018 is mentioned below for your reference *.

Currently the note book is not getting switched on and nothing is visible. The product is being used in my home at plot no. 1523/12446, satya vihar, p. O: rasulgarh, bhubaneswar-751010, odisha.

It is requested to resolve this issue soon by sending your service engineer stationed at bhubaneswar.

If the issue is not resolved by hp within 7 days then we will be forced to go to consumer court to resolve this issue as already 2.5 months (75 days) have passed.

Your early action is solicited please.

With regards.

Adwait charan mohanty
Dy. General manager (Mechanical maintenance)
Ntpc/tstps
Deepshikha-759147, odisha, india

Please note that i had submitted my adhar copy to agency very long back. Initially they were telling me the subsidy amount is on hold. After few months they told me, my adhar was not linked with the bank. However, i submitted immediately my adhar copy to bank and also received confirmation from them my adhar was linked to the account number, which i had provided to the agency. Later every month i was following up with them every time same reason adhar was not linked with the bank. Later bank said they have done everything from their to link my adhar card. I again went to agency explained them, they asked come after few days. Later, after visited they said since it was joint account and was not primary holder, would not get the amount credited. However, later after their suggestion i again opened new account with another bank and provided them the account details. When i asked them to credit all the arrears, they are telling me they cannot provide any arrears and would credit subsidy only from next month. This is really unfair and have done all my best to get my adhard card linked. Now, if they cannot my hard and earned money it is very difficult not fair to the consumer. Please help me to resolve this issue and get all my subsidy amount to my new account number which i have provided to them.

Sir,
I am a consumer of hp gas, in the name of consumer list your agency is missing my middle name in data entry, my actual name is "rahul kumar sharma" but they are showing only "rahul sharma".
My aadhar number is same as per as your record, my address is same. I am already submitted mdbtl form in bank and gas agency as well as linked every where as per as your norms, but i cant recieve subsidy amount since last four to five months.
Today your hp gas agency is showing me the fault of missing middle name "kumaar" is not in your record thats why sudsidy amount is on hold.
So kindly requested to you please add my middle name kumar in my regular name.
Thanking you.

My details is -
Lpg id 2 [protected]
Consumer status active
Consumer no 416318
Consumer name rahul sharma
Address hno:-6-76, 1st flr, shiva shanka colony, fathe nagar, phno:-[protected]
City / town hyderabad-safilguda
Pin code 500018
Contact details (Mobile) [protected]
Email id [protected]@gmail.com
Opted out of subsidy no
Aadhaar number xxxx xxxx 2004
Aadhaar linked to lpg account yes
Aadhaar linked to bank account yes
Bank account linked to lpg no
Bank account no [protected]
Bank ifsc code sbin0017358
Bank name state bank of india
Distributor code 15058510
Distributor name r v gas agency
Distributor address h. No.6-5-41, e-seva lane opp: shobana theatre hyderabad-safilguda
Emergency contact nos. [protected] / - / -

Hello sir
My nitish kumar. My aadhar no is[protected]. My hp gas consumer no is 611240. Last five gas gas subsidiary amount not received in my account. My pnb account is [protected]. Ifsc code-punb0158200. Hp website denotes payment failed due to aadhar no inactive mode. Plz solve my problems.
Your faithfully coustomer
Nitish kumar
Mob no-[protected]/[protected]

I have purchased hp printer in march 2018 still no engineer has come to site visit for installation.in march n april i asked for installation through their callcenter service no engineer turned up. Again i asked for installation since i started online selling n received orders so i need to print labels n invoice etc. On 28th september, i was informed engineer will visit my home in 48hrs but no one has till date come for same. These week i placed various calls on their toll free number yet i was left with one number for vinutha [protected] but no one received the calls my latest service request number is hp-cn7b5g1q5. Dated 28.9.2018 which has been not attended. I want quick response from hp installation service. I have lost lots of business as i had to cancel orders for not been able to print from home for my online store business and wish to get damages paid to me. It's very harrasing behaviour of service department that they cannot send installation engineer for past 4 weeks forget last 8 months. Soon warranty will also get over for the printer since it's over 8 months since purchase (Invoice) i have atleast called 25times since march for installation on their tollfree number and they don't even have records for same. Hp happens to be leader in indian mkt but it's zero in service, i want refund for my purchase as well as compensation for lost business and mental torture calling them so many times and yet not getting service.

Sir,
I am a consumer of hp gas my details is - lpg id : 2 [protected]
Consumer no : 416318
Consumer name : rahul sharma
Aadhaar number : xxxx xxxx 2004
Distributor code : 15058510
Distributor name : r v gas agency distributor code 15058510
Distributor name r v gas agency
Distributor address h. No.6-5-41, e-seva lane opp: shobana theatre hyderabad-safilguda
Emergency contact nos. [protected] / - / -
We are missing "kumar" in my middle name in hp gas consumer name.
So kindlly requested to you pls add my middle name in my consumer name in hp gas. Thats why i am not reciving subsidy amount since last five months.
Thanking you.

Dear sir/mam

I am a hp gas holder with consumer number 620906 (Giridhar gas agency, solapur) we have updated my father (Krishnamenan rama shinde) aadhar number in bank records but till now i didnt got our aadhar subsidy when i inquired about this issue in gas agency they are asking to update aadhar in bank records and the same has been updated in my bank account. This is not the proper service and taking money from people and not paying them back is the worst thing., i request you to do the needful and provide my subsidy amount back into my account till date from subsidy service is serted.

Thanks and regards

Sangita k. Shinde

I had given my hp laptop sl. no. CND74637YD for service under warranty to HP Care at Ravipuram, Kochi on 27.09.2018 vide token no.[protected]. They have not repaired it yet. My work is suffering heavily due to unavailability of the said device. I tried to contact them many many times on the two numbers they have provided on the receipt issued to me. There is no response from any of the numbers. HP care appears to be the worst in the industry, as I find somewhere that the customer satisfaction level is only 14%... Is there anybody in HP India to resolve my issue?

Dear hp team,

I have purchased a new laptop from amazon on 10th august 2018. I received a defective product. Its battery wasn't charging, so i reached to amazon team. They suggested me to contact at local service centre. So i have submitted my laptop at indore service centre on 29th august 2018. Where i came to know that as per hp my product is out of warranty. On which i have provided them a copy of invoice & purchase slip. They raised multiple case no. Which are [protected] & [protected]. But still your engineers are not able to detect it's charging problem. It's already been more that 45 days since i submitted my laptop at your service centre. Now i have received another case no which is wo[protected]. I have also contacted with hp engineers they are unable to describe problem in laptop & estimated time required to repair it.

Is there anyone who can help me out & when will i receive my laptop.

Regards,
Yash soam
Indore

Hi hp team,

Before forwarding this mail to service center i request you to please go through the mail as i want the response from hp and not the service center.


Case number: [protected], [protected], [protected]

Telling you my experience to let you understand that i am getting response that should not have been provided from a reputed brand like hp
Knowing the reputation of hp, i decided to purchase a new laptop hp 15 cx0141tx...

I wanted to purchase this laptop only and not any other one so i decided to place the order and wait for 4 days to recieve the laptop.

On september 1, 2018, i recieved my laptop and after using for days i realised the laptop was not as efficient in terms of battery backup as it should have been considering the price range. Since we humans cant decide whether the battery is ok or not in binary terms, obviously i need time to judge whether the battery is ok or not so i kept on using and after proper assesment, i realised i am sure that battery is not ok.

I contacted hp support team again on september 24, 2018 and informed that i am not getting proper battery backup and they kept me waiting for another 4 days and then they arranged an engineer visit. During the engineer visit, the engineer informed that the battery needs to be replaced and assured me that it would take 1 day for him to arrange the battery hence i agreed.

But little did i know that i was taken for granted... I have been only getting estimate dates regarding the procurement of the battery.

Its october 13, 2018 and i am nowhere near to the status of procurement of the battery of my new laptop.

I was provided with this defective laptop hence it should be replaced with a new one but still i agreed for the repair but since the repair is also taking a long time, i realise its high time that hp takes a proper action on it.

Do you really think providing with the estimate dates will resolve the matter.

I purchased this laptop for a purpose, and i need it resolved and all i am getting are estimate dates for the procurement of the battery that are highly unacceptable.
Any more estimate dates would only degrade the repuation of the brand for me.

I now regret going with hp knowing that many other reputed brands were available in the market.

Thankyou

Anuj thareja

I just irritate from this laptop, i buy this laptop on date -23/8/18, within 1 months my some keypads not working then i contact the service center on bikaner then they will change my keypad ic, after it there where so much problem in this laptop about hardware... 1- some times wifi not working, 2- some time bt not working, 3- some time hotspot not working..., there are also many more problems i wil lseen, and fassing in this loptop, from these all i will lost my time of working... So plzz supporting me valueable resion or solver my problem so ican happy from this... This is my contact nmber plzz contact from me -[protected] or contact me on my email id - [protected]@gmail.com

Hii team

Case id:- [protected]
After so many reminders regarding my replacement. I have called more than 100 times every times talk with different persons. They assure me that they will provide replace by 30th september. You have been making fool of mine. I am not begging you something, first i am going to lodge a fir against hp and then going to consumer court (As i have purchased hp laptop from your company). Under...

Dear team, please be informed that i have recieved replaced pendrive today morning... But still the error is same... I tried accessing the device infront of the wish master and device was not readable again. Hence i kindly request you to refund the amount as the device is damaged n unreadable. Do the needful at the earliest.
Order id:od[protected]

Everyone standing in the line for gas cylinder but casher manager not came yet resion given manager went for tailoring manager number name bobi:[protected]. People standing in queue people have there job also no one is here only truck standing with driver no employe is present truck number mh12 mv 7279 manager is 3hour late and everyone standing here.

Case id: [protected]

Laptop serial id: 5cd82291tm

The customer srvice agent dibtojit nandy has crashed my brand new laptop which i purchased from usa for more than usd 1700. These people doesnt know to troubleshoot and work on trial/error basis. They are learning the art of troubleshooting at our expense. 4 hour he took to troubleshoot wireless connectivity of my laptop with printer and finally he downloaded a software in my laptop and eventually laptop got crashed. My laptop was not even 1 month old. I am truly unhappy with the service and really regretting for buying high end laptop from hp. The quality of customer service you have, hp deserve to sell laptop in the range of 300-400 dollars.

This is to inform you that I have purchased a laptop 3 months ago from HP. But its display started flickering after 20 days and I filed a complaint against it on 25 July 2018 on your customer care and an engineer visited us and replaced my laptop's motherboard, and battery but my issue was not solved. Then they took my laptop to the service center and after 2-3 days returned my laptop and said the laptop cannot be repaired and we have pushed the case to higher authorities. And now I am calling at customer care daily and they are saying wait for 24 hours or 1 day or like this and assuring to solve my problem but after that, there is no response from there side. Everytime time after calling them they are doing like this only from last 1 month and not solving my issue. I am very disturbed and disappointed by this wrong assurance daily. Now my issue is 2.5 months old.

So, I request you to solve my issue or replace my laptop as soon as possible.