HP India Complaints & Reviews

Dear sir,
I have purchasrd hp pr 450g3 laptopn in the year 2016. There is issue with keyboard & fingerprint sensor. Both are not working. I have given complain & complain no. [protected] has been assigned since last one month. No key board spare is available with hp. It gives me lot of pain thinking that such a reputed company like hp has no keyboard spare since a long time.
Pl look into the matter.
Regards
B k sahoo
E-mail: [protected]@gmail.com
Mob: +91 [protected]

Dear sir i have submitted wrong email id while registration, i have not activated my account. I try to register again there is a message that you have already created account. I request you to please delete my account and enable me for create new account. Sukhdev singh my consumer no-70517-my mail : [protected]@icloud.com agency name - bhogpur hp gas service

Hp gas service are not given proper service to the customer i booked my gas at 13/11/2018 the franchise of lalji gas the executive says me i m not able to deliver ur cylinder so come and pick it up plzz tell me how i pick the cylinder they have to deliver but they directly denied this is such a bad experience to me every month they told me this #

No response with this complaint from 12th July 2018. no Action till time.

long follow up still no response.

MY Name : Tirtha Naware.
Mobile No. : [protected].
mail id : [protected]@gmail.com
Product description : HP DeskJet GT5820 all in printer.
Product Number M2Q28A.
Serial No. : CN7825G1CG.
Case Subject : Software issues, Print Quality, Color Issue

Respected sir,
I'm consumer of h p gas from the year 2017 having my consumer number: 608167. I have facing lot of problems these are:-
1. I am facing problem from 8 months onwards am not getting subsidy amount.
2. My distributor aagency is maa hp gas agency, (Distributor code[protected], main road, at/po-kashipur, rayagada-765015. The gas agency have taken rs.1000/- for filling up one gas cylinder and on the time of delivery they are taking extra rs 100/ than total amount. When i asked reason they very rudely said these are delivery charges. If you have problem contact to anyone. They are directly taking 100 rs more per cylinder every time.
3. While i was lodged a complaint to the local distributor manager, he was very rudely said that disconnect your connection, the similar process is continuing from long time, we can’t change this process for you. If you have any problem, disconnect your connection. Please look into matter!! My consumer number: 608167. I was shocked by his rude behaviour, and he asked me to get out of the office.
4. The distributor threatening me that he will not supply the gas cylinder to me, and said wherever you want to go you may proceed, no one will bother to me for the same. This is totally unethical and illegal.
Please solved my problem and give me my subsidy amount.

With regards,

(Puspasini mohanty)
Consumer number: 608167

The printer right from the beginning was working very well but lately it was troubling in the sense that a good printed page was coming out with difficulty. Now it has come to a situation where a torn page comes out after printing and the print can be seen every where without any margins etc. Even after using ten pages, not a single page comes out with proper printing or without being torn off. I would be very grateful if help is extended to correct the printer. With regards
I k chari

I, wish to put up this complaint of irresponsible behaviour of your service staff, a high order poor service ethics adopted by your franchises encore systems of coimbatore and apparent cheating by your organisation.
I have purchased a notebook for daughter from hpworld shop details are as below:
Product serial no. Product number product description hp care pack serial number expiry date
5cd7244bm7 z4q39pa hp pavilion notebook 15-au620tx xwjc54l2h698 08/11/2020
After purchasing the items first time, my daughter was reporting that for quite some time two problems experienced (1. The ineffective touch pad, 2 very slow system). Hence i called and registered a complaint with your toll free number on 13 oct 18. No response from your service team till date.
I registered an online complaint on 16 oct 18, case number: [protected]. No response for 24 hours.
I again register two complaints on 17 oct 18, case number: [protected] and case number: [protected]. First useless response i received from a lady ms rathi on 20 oct 18 that some engineer may attend the fault on 22 oct 18 asked for location for my house. My house is located in centre of the city within corporation limits and is about 7 kms from the encore office
On seventh day after complaint, on 22 oct 18, one kaliswar came to my house in the evening. After checking the system for 90 mins by offline and then connecting to some online help with my net connection, he told the touch pad is defective and the system is found to be very slow and the hard disk is also defective hence both need to be replaced. He noted the details by taking photos of the touch pad and hard disk. He told he will ask for replacement and it will take about a week’s time and he will come with the replacement items. Till then, i had to deprive of the laptop for my engineering student daughter whose semester exams are on. This issue i brought out to the engineer also. Next two weeks no response from hp.
On 03 nov 18 at 1130 hrs, ms rathi of encore system called me and told that two items have come and enquired me as to can she sent the engineer. I requested her to send the engineer in the evening but she told the engineer may require more time as he had to replace touch pad and hard disk. More time will be required for os installation. Then i told to send the engineer by 1400hrs and i travelled back 50 kms to my house immediately and found that there was a power shutdown in the area. As kaliswar was telling in his earlier visit power is must for repairs and accordingly intimated her to organise for sending the engineer either evening or on very next slot. She told 04 nov 18 is holiday and will send the engineer by 0900h on 05 nov 18. Is on-site response times and work to completion not applicable in my case?
After 14 days, on 05 nov 18, same kaliswar came to my house at 1215hrs. He told me that he is issued with only touchpad. He will replace it. When i asked him about the hard disk, he told he is not issued with hard disk by coimbatore office he has been instructed to re-install only the os. Now i wish to check with ceo of hp:
(A) does it take more than two weeks to take a decision to re-install os for a slow system?
(B) why the engineer after checking for 90 min told that the hard disk is defective?
(C) will you as the ceo agree to keep a defective laptop with your engineering student daughter in a similar situation for the fault of your company staff for more than three weeks
(D) ms rathi was speaking in an arrogant manner to a customer who is rightfully demanding a warrant service. I as an military officer with 20+ years engineering (Ict) background had a horrible experience with your company at coimbatore. Though i have been handling many it major (Including your hp for service support) as it head of major air force stations at chennai, new delhi, ambala, bangalore tanjore, thane and baroda but my this experience is horrible and horrendous.
(E) notwithstanding the above, on 05 nov 18, both ms rathi service incharge of hp coimbatore and the engineer mr kaliswar were telling that hp has got a policy to replace at a time only one item. So he will replace touch pad today again he will come to replace hard disk if it is required. I request the ceo if you have a multiple problem or an accident, will you go for one item at a time or will look for a complete solution. Is this your esteemed company hp’s service ethics and culture?

(F) kaliswar wanted me to backup all the data in other drives so that he can go ahead with re-installation of os. If this is the decision why i was not cautioned about it earlier? When i asked how it is possible suddenly to do that. He was telling the restoration of the system to old state is not his responsibility and he will wipe all the drives. I should purchase an ext hard disk and do the backup. I wish to know from the ceo of hp, is it required to wipe all the partitions to reinstall the os or only the c: or the drive in which the windows os is installed? Also if the hard disk is found to be defective after os installation, what will be the course action, is my daughter need to leave the laptop at the house for another 15 days for repair?

(G) when i referred about the discussions ms rathi of 03 nov 18. Your engineer was repeating that every decision is by ms rathi the service in charge and he don’t have any answer. When i spoke to ms rathi, she was talking total irrelevant and non-sense and was blaming the hp service system.

(H) when i escalated this issue with your hp, i was connected to ms lakshmi, service in charge for tamil nadu and other state. She was only repeating multiple ‘sorry’ and it is a case of communication gap. Will the sorry will replace about one month non-availability of a serviceable laptop for my daughter?

(I) what is the use of having a paid warrant repair contract with hp if a small notebook could not repaired by hp for weeks together?

(J) now i doubt i will get a real solution to the problem without addressing to more people and also bring out in open the esteemed company hp’s service ethics and culture.

(K) should i take that i am looted or what is the meaning of these terms available in your document :

• high quality support backed by hp
• onsite hardware support
• flexible coverage windows and on-site response times
• work to completion
• escalation management
• next day response, standard business hours
• travel zones
Please respond.
[protected]

I'm still waiting for the call of hp support i didn't get any call still while they promise me that they will call me today date on 6th november 2018 but i'm still waiting a call and i want to tell you that i'm total very much disappointed with the hp laptops service just you all people are making me fool or what last 15 days my new laptop is getting problem and still its not resolved..
If you peoples are not able to solve my problem then replace my laptop. I think that i'm made fool from hp laptops paying 52000/- rs
The worthless laptop it doesn't have any a single 1 rs worth
I just wasted my money on your fraud hp laptops company
Rahul yadav
Case no - [protected]
Contact no - [protected] / [protected]

Sir,

Wrongly click give it up button please deactivate give it up subsidy
I cannot receive my subsidy last 3 year june2015 so please help me deactivate give it up subsidy and continue my subsidy.
Kindly thanks full to you.

Consumer name: mohammad irshad
Consumer id : 113873
Distributor name : bapu gas agency
City : malpura
District : tonk rajasthan
Contact no : [protected]
Email : moh. [protected]@gmail.com

Below said laptop has been given for service 9th october 2018, till now i have not get back my laptop - whenever we enquire your service centre is telling "we are yet to get spare from hp" - my laptop is lying at your service centre for the past 20 days - no improvement and you people did not have the courtesy to make a call to me for taking time delay.

My laptop is in warrenty period -

Case number: [protected]
Product description: hp notebook - 14-am020tu

Product number: x0s87pa

Serial number: 5cg6196wqd

Case subject: in/nbd/ons/hp notebook 14-am020tu all/win-*hardware issues/keyboard/few alphabet/numeric keys/function keys with h/w issue

Portal case url: n/a

I have purchased a hp pavilion bc-008tx laptop 2 years back. It costs nearly 1 lakh. I lost my charger few months back, brought a new one from hp authorised center. It was not a company product, the person on the shop said the original product manufacturing is stoped so i have no other way. Its is damages in few months itself. I have compliant to this time directly to get a company charger for my laptop, the local one also cause some problems to my lap battery..

There is no response from the hp support team or hp store.. Twice they gave me a number for contact, both the numbers were fake. I need a solution. I have brought a lap of 1 lakh and now i am not able to use it because the company have stopped the accessories of it.. I need a adapter for my laptop. The hp authorised service center nagercoil is not ready to support. Hp customer care is not responding..
It’s been more than a week. My lap got shut down. At my most needful time i am not able to use my laptop😕. Is that hp company is that worst to provide this type of service. I have said my friends hp is best to use, true but it’s has the worst service ever i have received. Here after i am not ready to suggest hp. I don’t want my friends to suffer because of my words.
Kindly go through the issue and give me a solution.

Sir,
I had registered myself to avail hp festive offer of my note book hp da0326tu
Serial number :- cnd8330vrp
Product number :- 5qy34pa
On dated 28 of october 2018 at 12:57 pm i had done payment of rs 1298 the transaction shows successful but the hp redeemnow are saying that they haven't received the payment yet... They are cheating us...
Sir plzz help me

Please refer to above. With much regret, it is to inform you that though we have lodged our complaint regarding malfunctioning of the printer, but however, even more than four months have been elapsed, our grievance has not been redressed or any communication has been received from your end.in absence of that, we are suffering a lot in delivering our services to our client. It may be noted that we are a leading consultancy firm, rendering various consultancy in litigation, taxation and other disputes of legal matters. On the facts as above, we once again request you to look into the matter personally and render necessary services at the earliest.

Dear sir,
The hp notebook is covered under 3 years onsite warranty. It was purchased under hp ntpc offer. Order ref-843477, invoice no. Bwrri[protected], invoice date-04.02.2017

The monitor/display unit was having hardware problem. It was communicated to hp via email on 10.08.2018 and subsequently over telephone. The snap shot of the display screen was sent to hp on 18.09.2018 as per the telecon with hp support team. The issue was not resolved. The hp support team reply on 21.09.2018 is mentioned below for your reference *.

Currently the note book is not getting switched on and nothing is visible. The product is being used in my home at plot no. 1523/12446, satya vihar, p. O: rasulgarh, bhubaneswar-751010, odisha.

It is requested to resolve this issue soon by sending your service engineer stationed at bhubaneswar.

If the issue is not resolved by hp within 7 days then we will be forced to go to consumer court to resolve this issue as already 2.5 months (75 days) have passed.

Your early action is solicited please.

With regards.

Adwait charan mohanty
Dy. General manager (Mechanical maintenance)
Ntpc/tstps
Deepshikha-759147, odisha, india

Please note that i had submitted my adhar copy to agency very long back. Initially they were telling me the subsidy amount is on hold. After few months they told me, my adhar was not linked with the bank. However, i submitted immediately my adhar copy to bank and also received confirmation from them my adhar was linked to the account number, which i had provided to the agency. Later every month i was following up with them every time same reason adhar was not linked with the bank. Later bank said they have done everything from their to link my adhar card. I again went to agency explained them, they asked come after few days. Later, after visited they said since it was joint account and was not primary holder, would not get the amount credited. However, later after their suggestion i again opened new account with another bank and provided them the account details. When i asked them to credit all the arrears, they are telling me they cannot provide any arrears and would credit subsidy only from next month. This is really unfair and have done all my best to get my adhard card linked. Now, if they cannot my hard and earned money it is very difficult not fair to the consumer. Please help me to resolve this issue and get all my subsidy amount to my new account number which i have provided to them.

Sir,
I am a consumer of hp gas, in the name of consumer list your agency is missing my middle name in data entry, my actual name is "rahul kumar sharma" but they are showing only "rahul sharma".
My aadhar number is same as per as your record, my address is same. I am already submitted mdbtl form in bank and gas agency as well as linked every where as per as your norms, but i cant recieve subsidy amount since last four to five months.
Today your hp gas agency is showing me the fault of missing middle name "kumaar" is not in your record thats why sudsidy amount is on hold.
So kindly requested to you please add my middle name kumar in my regular name.
Thanking you.

My details is -
Lpg id 2 [protected]
Consumer status active
Consumer no 416318
Consumer name rahul sharma
Address hno:-6-76, 1st flr, shiva shanka colony, fathe nagar, phno:-[protected]
City / town hyderabad-safilguda
Pin code 500018
Contact details (Mobile) [protected]
Email id [protected]@gmail.com
Opted out of subsidy no
Aadhaar number xxxx xxxx 2004
Aadhaar linked to lpg account yes
Aadhaar linked to bank account yes
Bank account linked to lpg no
Bank account no [protected]
Bank ifsc code sbin0017358
Bank name state bank of india
Distributor code 15058510
Distributor name r v gas agency
Distributor address h. No.6-5-41, e-seva lane opp: shobana theatre hyderabad-safilguda
Emergency contact nos. [protected] / - / -

Hello sir
My nitish kumar. My aadhar no is[protected]. My hp gas consumer no is 611240. Last five gas gas subsidiary amount not received in my account. My pnb account is [protected]. Ifsc code-punb0158200. Hp website denotes payment failed due to aadhar no inactive mode. Plz solve my problems.
Your faithfully coustomer
Nitish kumar
Mob no-[protected]/[protected]

I have purchased hp printer in march 2018 still no engineer has come to site visit for installation.in march n april i asked for installation through their callcenter service no engineer turned up. Again i asked for installation since i started online selling n received orders so i need to print labels n invoice etc. On 28th september, i was informed engineer will visit my home in 48hrs but no one has till date come for same. These week i placed various calls on their toll free number yet i was left with one number for vinutha [protected] but no one received the calls my latest service request number is hp-cn7b5g1q5. Dated 28.9.2018 which has been not attended. I want quick response from hp installation service. I have lost lots of business as i had to cancel orders for not been able to print from home for my online store business and wish to get damages paid to me. It's very harrasing behaviour of service department that they cannot send installation engineer for past 4 weeks forget last 8 months. Soon warranty will also get over for the printer since it's over 8 months since purchase (Invoice) i have atleast called 25times since march for installation on their tollfree number and they don't even have records for same. Hp happens to be leader in indian mkt but it's zero in service, i want refund for my purchase as well as compensation for lost business and mental torture calling them so many times and yet not getting service.

Sir,
I am a consumer of hp gas my details is - lpg id : 2 [protected]
Consumer no : 416318
Consumer name : rahul sharma
Aadhaar number : xxxx xxxx 2004
Distributor code : 15058510
Distributor name : r v gas agency distributor code 15058510
Distributor name r v gas agency
Distributor address h. No.6-5-41, e-seva lane opp: shobana theatre hyderabad-safilguda
Emergency contact nos. [protected] / - / -
We are missing "kumar" in my middle name in hp gas consumer name.
So kindlly requested to you pls add my middle name in my consumer name in hp gas. Thats why i am not reciving subsidy amount since last five months.
Thanking you.

Dear sir/mam

I am a hp gas holder with consumer number 620906 (Giridhar gas agency, solapur) we have updated my father (Krishnamenan rama shinde) aadhar number in bank records but till now i didnt got our aadhar subsidy when i inquired about this issue in gas agency they are asking to update aadhar in bank records and the same has been updated in my bank account. This is not the proper service and taking money from people and not paying them back is the worst thing., i request you to do the needful and provide my subsidy amount back into my account till date from subsidy service is serted.

Thanks and regards

Sangita k. Shinde