HP India Complaints & Reviews

Case number: [protected]
Product description: hp all-in-one - 20-c416il

Product number: 3jv39aa

Serial number: 8cc829003d

Case subject: in/nsr/ncd/hp 20-c416il aio pc all/win10/*hardware issues/mother board/no power

One service engg already checked and gone. He told he will replace the product but no further details. Now its20 days no response. I have a huge loss in my business and my alll accounting datas are there. Please help me

I purchased a 32 gb pen drive. But found it only 2 gb.
Worng product packed.
Seller and hp customer care is not responding.
Hp care told to consult seller.
Seller is telling that this is mis-packing by hp, so they can not do anything.
Pack says its 32 gb, buton steel body 2gb is written.
By seeing the difference i did not open the packing.

My cousin gave this laptop to me from usa.
I used it for about an year, from the beginning itself the hinges were very tight, it was very difficult to open the laptop.
I browsed the hp site and i saw many review that this was a major fault in hp designing this laptop (Hp 17bs011-dx).

And finally the tight hinges broke my laptop housing and now the entire hinge is broken.
Now it cost around 6000rs to fix it.

Is this justice to pay cash for a repair that was caused due to the manufacturer design flaw.

I trused hp a lot but how they could fool their customers by providing low quality products.

I am an engineering student and can't complete my project and other works within the short period without my laptop.
So, now i request the company to give me a full body kit of this laptop (Including the plastic case and hinge) as soon as possible.

I want to request HP which is a branded company that please do not sell defective laptop and provide no service to customer. This is based on case id [protected]. Its been a month that service center and customer care are just doing nothing and fooling the customer.

I have wasted hours and did not get any service. I have totally lost faith on HP.

Request to please kindly revolve the case id if you have any sense of ethics or refund my money.

I have already discussed this matter with multiple source within HP but to avail no help.

Regards,
Chandra Shekhar
[protected]

Hi,

I have purchased hp 15q core i3 7th gen laptop from flipkart on 24th of oct and the product was sold by tech - connect retail private limited.
It has stopped working since last week and shows an error which is attached below. It is not even couple of months have been completed taking the laptop and i am experiencing an issue with the same.

Please take a look on this..

I purchased this laptop from chroma.. After 2 weeks the laptop switched off all of a sudden... I did not turn on even after charger was plugged.. No led indication on charging...

Hp customer care is off on saturday and sunday...
On contacting hp customer support, they said technician will visit my residence in one or two days...
They are off on christmas day also...

On contacting them the next day, they provided me another number to contact.. On contacting the other number, they say that the case is not assigned to them...
I am not sure on when will the technician arrive at my residence..

The laptop is not even one month old... I did not expect this.. I was working on some important office task that i am not able to continue it...

It has caused me a lot of stress and frustration...

Hi hp support team,

I bought hp laptop on 16th october 2018 and from november 2018 keyboard is not responding properly. I raised the complaint on 1st december and they told me to provide onsite assistance. Its been one month but i didn't get any support from hp.
I am fed-up with follow up calls with hp support team.
No body is taking this issue seriously.
This is my first laptop an i never expect this kind of response from hp.
Please resolve my issue as soon as possible, don't make me to feel that i did a big mistake by choosing this brand.
Case number : [protected]

Good evening

This is to bring to your knowledge that i, nishi jain, a student of design college, purchased a hp laptop, hp bc406tx on the 30th of october 2018.
Serial number 5cd8390g1q
Product number 4wc97pa#acj

The laptop worked fine for 10 days but after that it became unbearably slow.
The major issue with laptop are as follows:
1.) takes 1-3 minutes to switch on.
2.) takes minimum 4 minutes restart.
3.) softwares such as autocad and photoshop take minimum 5 minutes to open up.
4.) overall very slow.
5.) the fans switch on and blow very high sounds out of the blue.

Earlier this was not the case.

I contacted hp but did not get any helpful information because of which i asked the technician to visit my place.

Please take into consideration that even the technician could not solve my problem and all he did was recover the windows.
The issue popped up again because of which i had to visit iqor, rajouri garden, delhi. Initially, they did not accept the fact that there was an issue. Even then, they submitted my laptop with them stating that i might get it after 10 days. The next day i received a call from them saying the laptop is okay and i can collect it. Again, all they did was reset.

As soon as i started using the laptop for browsing and downloading, the issue started again.

I reached out to them once again. Initially, again, they did not accept the issue of the laptop being tremendously slow. But, when i made them speak to a person of authority, then they suddenly agreed that there was an issue. I submitted my laptop again. The concerned person assured me that if this time the issue is not fixed, they’ll provide me with a new piece.
I tried to contact their service centre the next day to get updates, but the number provided by them was an invalid phone number.
Then, i contacted mr. Sandeep sharma, whose number i received from the technical support department. He made me talk to mr. Amarjit who ensured me that the laptop will be fine and they’re working on it.
After 3 days i received a call from their service centre saying that the laptop is okay and i shall collect it. I told them that please check it because if this time the issue persists, then i will not take it back and want a new piece or refund. They said you can come and check it’s okay.

On my arrival, all they did was update the laptop. The issue started popping up again once i used the laptop.
I showed it to the team. But they pounced up on me and said that it’s completely normal and there is no issue at all. I tried to convince them, not once or twice but more then a hundred times. My laptop was taking more than 4 minuets to restart which was not the case in the initial 10 days of its use. It took more than 1 minute 30 seconds to switch on. But they said it’s absolutely normal. I had to eventually leave the centre because their rude and unprofessional behaviour made be tear up.

I tried contacting mr. Sandeep sharma again but he was taking the service centre’s side and said that the “restart time does not depend upon the configurations of the laptop”.

I then decided to call hp technical support team. Thankfully, they understood the issue and informed me that the service centre was misguiding me and that my laptop being a gaming laptop cannot take that much time to restart.
I asked the restart time to 4-5 technical team persons and they told me that it’s normally 30-60 seconds.
They told me that they’ll escalate my case to the level 2 department. I’ve sent them the idr report as well.

Now, i’d like to request you to please provide me with a solution for this issue of my laptop being unbearably slow within 24 hours. It’s been more than a month that i’ve been suffering because of this laptop. Being a student, i’ve my deadlines and final submissions which i’m unable to start because of my laptop causing unnecessary trouble.
If you’re unable to provide me with a solution within 24 hours then please do either of the following:
1.) provide me with a new laptop.
2.) provide me refund.
3.) meet me in the consumer court.

Thanking you
Nishi jain

I complaint for a factory fault just within 1 month (Informed store 3 days after purchase).
It took 3 months to resolve a problem but to cause more problems.
My laptop base got damaged. The led panel which was changed due to webcam and hinges issues is faulty.
Complaint many times, written several emails, reached seniors by email, twitter, linkedin but to my bad luck hp doesnt have anypne responsible enough.
Reached ceo of hp, ceo of hp india but there are not bothered either.
I invested rs 76000 in this laptop and couldnt get it working fine for 76 days.
What hp wants now is to replace more parts in the new laptop which was defective by manufacturing.
I have written an email 3 days back but no one has replied on that. They sent a technician today to take pics of the damaged parts but no sort of communication from the senior team.
No one cares for my hard earned money and mental harassment i am going through.
I work as a freelancer and laptop is what i need all the times. I am suffering financial loss due to repair, complaint cycle.
I am left with no choice but to complaint against them.
I have everything documented. I have whatsapp chats, hp chat support, hp twitter handle for technical support, case numbers and all to prove what i have been through.
I have paid hp for a used laptop which is not getting filled with refurbished or may be good to use products but why???
Why should i get all laptop parts replaced within 3 months when i paid for a new laptop.
Can any one help me?

Hi,

I have purchased hp 15q core i3 7th gen laptop from flipkart on 24th of oct and the product was sold by tech - connect retail private limited.
It has stopped working since last week and shows an error which is attached below. It is not even couple of months have been completed taking the laptop and i am experiencing an issue with the same.

Please take a look on this..

Dear sir,
I have got formatted my lap top which was purchased by me vide invoice no.697 dated 04 june 2014. Presently i was using window 10 pro. Please advice me how to use genuine key from my invoice. There are serial number and product number and some other codes mentioned on the invoice. Please advice.

Dv sharma
For neha sharma

Zirakpur-140603

Phone no.[protected]

Redemption reference code noho552484no. My notebook was purchased on 9th nov’19 and redemption code was generated after due approval and l had paid the remaining balance what is the status of my order as i have already paid the required amount. After my complain you had assured me the product would be dispatched by 15th dec’19 but as of date there is no news from your end. This is highly unbecoming of a reputed company like hp. False promises may invite legal implication.

Reference: laptop hp 14 ba073tx serial number - 8cg7480j0f
Service provider - iqor, secunderabad
Service call report date: 21st november, 2018.
Executive attended: madhu, mob- [protected] or [protected]
Problem reported in service call report - audio jack not working, touchpad and display.
— x —
We would like to inform that the aforesaid laptop is under warranty and as per the advice and suggestion given by the retailer it world, shetty complex parklane, secunderabad we have given the aforesaid laptop with the complaint as stated above to service centre iqor, secunderabad.

As per the service call report it doesn't call for formatting/hard disk intervention but the aforesaid service centre had unwantedly and without the consent and information to the customer had tampered with the "hard disk". As a result of which the total data is lost.

The aforesaid incident has caused a serious loss of trust on hp-inc. And your service provider (Iqor, secunderabad) and do believe that your service provider would have done with the intention of stealing the original hard disk from the machine.

We hope hp-inc. Takes this complaint seriously and revert back to us with the solution to retrieve the lost data and ensure retaining the original hard disk with the customer.

I purchased hpp printer model no "hp deskjet 2676 aio printer on 28 the october from delhi in kp infotech shop janak puri, new delhi -58, when i purchased that one's then one of your employee assured me that the offer is in this printer. Of 1500 movie voucher and one ink toner. I registered also in your hp then tell me where is my offer, why till now i did not get it

The undersigned purchased an hp deskjet gt 5811 under serial no. Cn7c35g0h6 fpu no: l9u63-64002 from the company few months back. The product was functional satisfactorily till few days back when developed some technical/operational problem (Incompatible print cartridge).

On enquiry i was asked to contact [protected]. When contacted the concerned gave another telephone no. [protected]. The said number did not respond. Therefore, compelled by the circumstances to lodge a formal complaint herein.

Work suffering for want of restoration of the printer.

Complaint is within warranty period.

Request for immediate restoration.

I have paid rs 2398 for redemption code szpx738730sz by which i got a pine perks voucher. As the redemption team has not intimated me that the voucher has only two month validity i can not use the coupon. I contact the pine perks at their contact number they told me that h p gives only two month validity normally it is for one year. Plesase extend the validity by one month so that i can use it, name manmohan sharma e mail [protected]@gmail.com mob : [protected]

Sir/ma'am,
With reference regarding Reference no :-ZKJI969615ZK of HP FESTIVAL OFFER.
I got deadline of receiving all mentioned offer by Dec10, 2018. But I would like to remind you that the deadline has passed already.
The service provided by your company is highly disgraceful. despite repeated mail from my side, you have not taken it seriously.
I have already written many complaints regarding this earlier.
Reply me ASAP with all the offer details.

BHOOR SINGH MEENA

[protected]@iiitdmj.ac.in

[protected]

I purchased printer hp destjet gt 5821 dated 24/11/17, am regular complaint for this printer that printer not picked paper for print, , am really disappointed for your service . Many time i call your service center but from hp customer care center not take any action for printer problem so that my problem till date issue.In that time i purchase new printer epson l805 dated 08/09/2018 because my business working need printer.In that i doubl pay for reason hp printer. So please printer amount refunded.
Printer detail : srn n cn77i5g223
hp printer bill n : gst-279
epson bill n : gm-168/2018

thanks
vasu goyal
[protected], [protected]
hanumangarh jn
rajasthan

The purchase of my laptop was done in august, 2017. From march/april onward i started facing the screen flickering issue to which i reported.

Every time i report the matter to hp technical team over the phone they uninstall and install drivers to which the matter gets resolved till 2 weeks until it starts again.

This matter is an intermittent issue that does not have any specific time of occurrence. Hence it is not possible to understand without a site visit. Hp has been constantly been denying site visit to me.

In august being fed up with the case, i reported the matter to hp with a recording of the matter. Now, hp have come up stating that my warranty is out of date and i have to pay for the product.

Points to note:
1) hp representative have offered me a free diagnostic for this case.
2) the matter is an existing and not a new case.
3) i am a student wherein my class hours are undefined and takes place from morning till late evening wherein hp operating hours do no function.

Points to raise:
1) when i went for the diagnosis, hp service officials just touched the screen and just saw the laptop screen here and there and concluded it is a faulty display.
A) why did hp not do this activity 6 months back?
B) i have constantly been telling hp that it is a faulty issue to which no attention has been paid, why?
C) if this is a reported issue that has been addressed to hp much within the warranty time, why cant hp take up the responsibility of a faulty part from their end and replace it?

Hp is seriously trying to play around their policy by putting their customers in jeopardy.

I purchased hp laptop15-bs-542tu on 16/8/2017 with extended warranty up to 15/8/2018, last week i noticed a very small white spot on my lap and contacted hp support assistant, hp whats app support they informed me to contact nearest hp care, i also contacted hp care in kochi kerala they told me that white spot in display not covered under warranty because it is user induced damage, but in my case only small white dot is present, it is actually pixel dead it may be caused by number of reason but hp actually cheating its customers