HP India Complaints & Reviews

I purchased a hp laptop from amazon india in nov 2018. The laptop is core i7 with window 10. I can not work on excel or powerpoint. Internet speed is horrible, very slow. Many times it hangs. Please resolve the issue.

Dr. Sundeep kumar
Principal scientist
Nbpgr, pusa, new delhi-110012
Mobile: [protected]
E-mail: [protected]@rediffmail.com

1. I purchased a HP pavilion HP 14-BF146TX laptop S no CND8214VGX ddated 11 Aug 2018 from CROMA branch at LB Nagar .
2. The Laptop is used at Gwalior.
3. The Laptop had a display problem and screen was blurred, the complaint was made on 24 Feb 2019 and the problem was explained on WhatsApp HP call Centre number.
4. It was informed that the display problem is customer induced problem and not cover under warranty however he said that it will cost for display and service will be free.
5. On 26 feb 2019 a quotation for Display of Rs 11070.54 was sent in mail. .
6. The said amount was paid by cash at HP care Sysnet Global Technologies Pvt Ltd Gwalior on 04 March 19. Replacement was not possible immediately.
7. The HP service engineer visited the Home at Gwalior for repair. The display was changed and the system was made operational on 11.03.19. However it was informed that the Key Board has a problem and can be service under warranty and booked a case vide no [protected].
8. The repair is done shabbily and the edges of the display are coming out.
9. The problem for the laptop has not be fully resolved and today HP care centre is not responding the complaint of keyboard is not attended and closed.
10. Since we purchased the laptop from CROMA, we requested CROMA to intertwine and resolve the issue with HP customer care.
11, During the purchase CROMA promised is full responsible for the product support.
It is requested that CROMA and HP India be advised to look into the problem at earliest. The problem is being unsolved from last 2- 3 months.

Sir ge... Sir we book cylinder on saturday and we got message that delivered today monday 3/6/19... But till 6pm we didn't got cylinder when we call delivery boy his reply is ur having 2 cylinder... And we are busy and can't deliver today.. Then we got delivery msg also... But didn't got cylinder.. Agency is avinash gas enterprises ullala mangalore memo no is 1206095

Hyy i am hp laptop user from last three year. I never face any problem in my laptop but on[protected] at 10:30. Pm i facing some problem. That when open my laptop then it not start and again and again say to restart. I restart many times but it not open. Then i go on setting and click on software update with backup or restore. But when update was completed then there were no any backup and no any app such as ms excell, office, powerpoint and so on.
So i request; please make my laptop proper. For more information you can call me on [protected]

Respected Sir / Madam,

Hi this is vinay from bangalore i have a samsung xpress m2876nd printer. The printer is not working from 30 days because the printer showing error message as " NOT AVAILABEL TRY AGAIN LATER" with red light. When i press the start button of xerox copy button it showing the error message. The HP customer care is not responding properly. Not taking action properly. I raised the complaint from HP customer care from 30 days back but still the complaint has been not solved. Case id is: [protected]. Please Please requesting you people please solve my problem.
Product Serial Number: CNB1L8X48L
Product Model No: Samsung Xpress M2876ND

I went to nearest ARC Centre in TVS Electronics, Jayanagar 4th block, bangalore. But they told me that they are not ready to take service in toner and toner testing & validation in that center.

Respected sir / madam,

Hi this is vinay from bangalore i have a samsung xpress m2876nd printer. The printer is not working from 30 days because the printer showing error message as "not availabel try again later" with red light. When i press the start button of xerox copy button it showing the error message. The hp customer care is not responding properly. Not taking action properly. I raised the complaint from hp customer care from 30 days back but still the complaint has been not solved. Case id is: [protected]. Please please requesting you people please solve my problem.
Product serial number: cnb1l8x48l
Product model no: samsung xpress m2876nd

They r not providing service. They asked me to mail my querry to them and they will contact me within 24 to 48 hrs. But they never called. When i called them they say they r highlighting the complain to the concerning team. But no progress yet. They have already highlighted the case 4 times. I reported the problem around 20 days ago. I getting losses due to this issue. They have provided me a demo alternative which is also performing very poor. Please resolve my issue asap. Thanks

I purchased a laptop (Laptop hp 14-ba077tu sl no 8cg8114wvf) and as per online warranty information from hp website, the warranty is active until 20th may 2019. I gave the computer to your authorized repair center in kozhikode (Bassam complex, kallai) and the representative informed me that the warranty is expired as the bill date is may 3rd 2018.
Please be kind enough to direct the repair center to repair it (It crashes after 30 minute or on installing software) under warranty, otherwise i will be forced to approach the consumer court in this regard.
Thanking you,
Yours sincerely,
Dr. Bindu. P. P
Asst. Prof. Dept of statistics,
Govt. Arts and science college, kozhikode

I have purchased a hp envy 360 laptop last year from croma store located in saket on 26th feb, 2018. It has almost been a year and the technical issues have started and the hp company is not ready to listen. I have purchased this laptop for 88000rs and i am the end user of this product. What is the use of purchasing expensive laptop when we cannot enjoy the features and use them for our daily needs.
I am extremely against this company and i have decided not to use their products in near future again.

Baljeet singh
Ph.[protected]
E-mail, [protected]@gmail.com
Hp printer last month no working so contact hp service centre but hp company no suppot
My printer under wranty but hp company no suppot
Hp company consumer ko cheat karti ha
Mane hp team se contact kiya but no suppot

Hp team very poor service

Hp company costumer ko cheat karti ha

Dear sir
I had purchage a loptop after one month ago that was some bettry problem i can complain in hp side but onside technician do not reselove my problem 4 time i will call this case id throw [protected] hp service center boy come my home and he reset my laptop but same isssu my laptop i thik that was bord problem plz kindly chang my laptop 15 dayes alredy gone i hv suffering in work
Thank
Regards
Suresh sahu
[protected]
[protected]

Name: manan vijayvergia
product name: hp spectre x360 convertible 13-ae0xx
product serial no: 5cd8143lc4
product no: 3me45pa#acj
e-mail: [protected]@hotmail.com

I purchased hp spectre laptop in april 2018.

since then, i have been facing terrible heating issues and speaker sound issues. the laptop gets heated up as soon as it is turned on and continues to heat later on as well, even at very minimum usage. the speaker gives distorted sounds for which i have shared audio notes on mail and whatsapp to the company representatives. honestly, i have complained to hp india about 60 70 times since april 2018
tvs electronics gurgaon has been handling my case since the beginning. for the first 3 4 months, engineers came and opened my laptop to change the cooling paste. even then the problem wasn't solved. this happened 4 5 times. i requested for a replacement but the company didn't do it. again they sent technicians to my office and in one incident, one of the technician broke the back panel of my laptop. i started complaining for that too, to devender yadav at tvs electronics, gurgaon. he did not provide me a solution saying it is my fault and hp is not considering it. even after not resolving my situation, they kept my laptop in the service center for about 15 days for no reason.
after few days, i was working on my laptop and the hard disk crashed abruptly. i lost all my important data. then i dropped mails to hp and this time devender yadav called to see the piece again and then changed the back panel and the hard disk only. the speaker and heating issue was still not taken care of.
i was still very patient with them and requested them for a replacement or refund, they refused. after several more mails, hp asia pacific service head mr. suraj kumar paul contacted me in january or february and I told him very politely and clearly to process a refund and not call me for any other type of resolution. he told me that he just needs the last diagnosis after which they will go ahead with the refund. i felt a bit relaxed then that my terrible experience with the product and service will end soon. it became another trouble to deal with mr suraj, mr devender and tvs electronics partner manager mr sanjeev jain and it was my mistake that i was very polite with them at each and every step. they think that customer is a fool and he/she will continue to use a defective laptop bought for over Rs 1 lakh.
since february, they have just troubled me even more asking for audio samples on mail several times, sending technicians again and again for some or the other check report from my device. it would have been very peaceful for me and them had they processed my refund or replacement for the piece earlier. mr suraj told me that it wouldn't help me even if they processed a replacement for me as it would give same issues. it sounded as if he knew that hp spectre is a problematic product and all pieces have complaint issues. i even told him that my product will be out of warranty on april 10, 2019. so try and conclude my issue before that. in the first week of april 2019, he told me that you can collect your laptop from the service centre and we will provide 90-day period for you to check and get back to us in case of issues. these people think we are sitting here free to just complain and complain, repeatedly.
yesterday he called me again to tell me that they have checked all complaint data of my laptop and they have discussed it with technical and other teams and your piece seems to be fine. on the other hand, their own technicians who have come to check the piece each time, have told me that the product has heating and sound issues. i have just run out of patience and politeness now, and i was left with no option other than sharing my grievance here on the forum. even after spending so much money, i am feeling helpless with the device. i just want Hp india to refund the whole amount of my product and end my terrible experience of 1 year that i have had. i have attached the invoice and other necessary images below.
also, i would like to mention that if my refund is not processed within the next 15 days, legal action would be initiated.

I would like to share my experience of visiting your prestigious store on 4th may at 16.30 hours for purchase of new laptop. Upon entry in shop i went to counter person who appeared as store manager and looked very busy typing on her laptop, she guided her other staff to show us the products. The other staff with lack of knowledge guided us with a chart in hand and was not convinsing enough.
There was no courtesy to show demo of the laptop. Upon my query for quotation, the store manager / counter person started her enquiry about the reason for taking a quotation. This was really strange. And the way of communicating was also unfriendly.
In the era on online shopping i believe due care should be taken for walk in customers but your executive were busy or not interested.
Needless to mention that i finally bought laptop from next door dell shop.
I will appreciate if you will take corrective measures.

There is a problem in my computer in which touch pad key board not working i have call in call center in many time. But my issue not resolve yet.
1st complaint log in 5 dec.2018
2nd complaint log in 8 dec. 2018
3rd complaint log in 12 jan. 2019
4th complaint log in 5 feb. 2019
6th complaint log in 2 mar. 2019
7th complaint log in 29 mar. 2019
8th complaint log in 11 apr. 2019

I am trying to call daily in hp call center but they can not satisfied response.
Yet time they are not resolve my issue
So please help us.
I have attach proof of my complaint

There service center included in this problem.

Call center number [protected]

We are using hp deskjet gt 5811 printer. Now a days the printer is not working properly. We can't print anything in it. Printer's power on is not working. We can't get call to your tollfree number. Our all works are pending because of this complaint of printer. We purchased this printer before 1 year. 2 years warranty is remaining. Please do needfull as soon as possible.

I bought this LAPTOP-R4SLDFQF, PRODUCT NAME- 14qcs0006tu on 19th march 2019 from the day of purchase I am facing this problem, the processer is very slow, i rely on my laptop for all my work and this is being a very problematic thing for me plus it is taking a lot of time to process things, i was not expecting this from HP, hoping to get my problem resolved as soon as possible
Thankyou

Dear sir/madam

In connection to the above said reference (Invoice No: CLNP-1118-TI330, transaction id for swiping the card: [protected] purchased on: 10th Nov 2018, still i have not received the cash back of rs.5200 (I. E. 10% cash back offer on shopping through SBI credit card within 90 days of payment, max. Rs.10000 as i was informed by the sales executive at HP showroom) on my laptop purchase of Rs. 99000 at Hp showroom in Nehru place, Delhi.

Cashback was to be credited in 90 days of purchase but now approx Five months are over since my purchase made on date 10.11.2018. I hope with your due attention to my request, this coming week i will get the cashback amount.

Kindly intimate me the necessary action taken by you for my request for further followup.

With warm regards
Deepak Verma

I have opened many tickets in HP contact center here's the recent one
[protected]. Since the time I bought this laptop I had issues from day one.
So this laptop is Serial Number:CND7077MS5 with extended RAM of 8 GB which makes it my laptop of 16 GB. I extended this due to study as I need to create Virtual machine and which was the only purpose for me to buy laptop.
Everytime I use the machine everytime it boots up and I open nothing but task manager and always found 100%disk and 100% CPU this is when no application is running. How in the world I can work on this machine even though I managed to pull it off for almost 1.5 years but not now.

since Jan I'm opening service requests and try to isolate the issue everytime HP person tells me that it is windows issue and I need to re-install it, okay I did it not one or twice 4 times and still the same issue.

opened a new ticket, now they tells me to diagnose using there tools by F2 and surprisingly the hardware tests passed I don't understand why still I told them to send someone to look at the PC as this is not a normal behaviour of an 16 GB laptop to not able to perform simple tasks as it hangs very frequently.

If any one can provide me email address or any contact number it would be highly appreciable.

Sir, pls help to me ..i bought laptop from united states (america)but in chennai(india)..service center saying the parts are not available in chennai..you have to take the laptop United states..how i will go to united states pls resolve my problem..last few days onwards in chennai customer service member not have any responce to me...t6months warranty also there

I register complaint a month ago regarding printer on hp support center but still hp engineer not visit to solve my problem, i called 2-3 times to support center but executive says engineer will visit 24 to 48 hours & they given service center number but no one pickup called.
So please look in to this matter solved earliest.
Case id : [protected].
Due to delay from hp support i resolved my problem from another vendor on chargeable basis.