HP India Complaints & Reviews

Be aware. HP supply refurbished parts. Don't buy/recommend HP products. HP cheat customers. Parts are not available in country. Parts delivery also takes 2 months time. Very poor service. Uneducated/Inexperienced technicians attend the call who also damage the system while replacing the parts. HP delivery manager/case manager also don't respond. Please forward this message to people as many as we can....

My bajaj pulser 135ls bike has fuel capacity of only 8 litres. It had only 2 litres petrol so i went to petrol pump near gate way of india, mumbai for fill up petrol. I asked salesman to fill up the tank. Meter reading was 9.3 something and i had paid 766 rupees on 14th february, 2017, but i only got 6 litres of petrol in my bike. I know you wont do anything. System is fraud, govt. supports meter calibration. Fooling poor people. Its useless to file complaint. Call me on [protected] tomorrow if you really take my grivience seriously. You are going to ask petrol pump owner to correct machines temporarily and then you will ignore everything. This is what happenes.

I bought the above laptop from amazon on 26 Dec 2016. I did not use it much but after 10days i see some horrible problem. Then i called to hp service centre east zone. Then one representative came and see the problem but did not capable to solve that though he took all the daytime of mine. Then he took it in service centre. After 10-20days one person came with laptop and tell me that problem has been solved. But n same day agian i faced that problem. Again i called. Then few days later another person came and check it through, detect the prob and tell me that hard disk has to be replaced. He ordered for hard disk. After 10days another person called me and tell me that he has to collec some data frm laptop so he come and take a whole day. Dut problem in not resolved. Is it a joking you r doung with customer? First of all taking too much time of the customer. Secondly are inacapable of solving problem. My laptop is within warrenty period, so replace it as soon as possible. I cant take any harrasment of hp representative.

I have bought a HP blue too the speaker hps6500 model which stopped working abruptly when it was in the warranty period. I contacted the retailer from where I purchased it and they directed me to one service center in Secunderabad. They service center people told that they don't do it for speakers and the retailer will be able to tell where to contact. The retailer is also unaware of service center for this speaker product. And now the warranty period is lapsed. I don't understand why is it not there please contact me for further info please help me in getting this resolved my number is [protected]

Hello Sir,

I want to say that I have been frustrated with the HP product.

My laptop has low quality touch pad. I was using laptop normally and after some time touch pad not working properly and service center saying it’s broken due to unintentional damage. they are denying to resolve the issue under warranty.


Please intervene in this matter.


Thanks,

Pawan Kumar Singh

[protected]

Hide original message
On Wednesday, 8 February 2017 3:15 PM, "Saifi, Hanif" wrote:

Dear Mr.Singh,

Thank you for contacting us for support call with case ID : [protected].

With reference to above case ID, we would like to inform you that our service representative visited to diagnose & repair the product.
During the visit, it was found that the defect of the part (TOUCH PAD ) is found to be due to unintentional damage.

As per HP limited Warranty statement, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.

However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.
If you find any discrepancy with the information shared above, request you to please get in touch with me . I will be happy to assist you

I am perches one tb HP external hard disk but this hard disk not work with in one month I checked but this hard disk not show any os .so please register my complaint and give the solution as possible as
My order details-OD[protected]
Perches date[protected]

Bad exprince from HP Support team regarding Laptop Wif if device is not showing & not working, I have more time call to toll free no. but they are not responding properly. they are speaking OS issue, Drivers issue, But I have do it every thing which is required for same. also I have formatted 3 time on varios DVD, but getting same issue. I suggested to him, also I working in Technical. so don't waste time in unwanted troubleshoot. BAD BAD BAD experience from HP Technical support team.

Hi sir my name is Syeem Ahmad. I am having Hp 840G1 It is also Covered With Acidental Damage Protection.Before Some Days I was In the Bolcony Chating With My Frinds On Skpye and accidently it was Sliped By my Hand and got dammaged. so i rigester a service at Hp Service Number Engineer came and saw the machine he opened whole machine and said now you need to wait some days till the parts come, I said okay. After two day I got Mail that we can not Provide You the Warranty as you were using laptop in the bolcony.I have an Adp Protection On my laptop and They Deny to Provide Services They Scammed me from two weaks I need Help

HP Notebook Computer Battery Safety Recall and Replacement Program

I have approached the customer care, they are not replacing my battery.

HP Pavilion 15-p028tx Notebook PC
Serial Number: 5CD43129GQ
Product Number: J2C47PA

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.


HP customers affected by this program will be eligible to receive a free replacement battery for each verified, recalled battery.

Serial no. 5cd4332qfj
I bought hp pavilion with extended warranty this year when my laptop stop working and I get it checked from service center they said warranty void due to rusting on HDMI port due to spillage which is illogical
When I check my motherboard I found that there is rusting on every usb port from inside which is not due to spillage . I have video proof of my motherboard which is recorded by me in service center
So now I just want my warranty claim.
I am writing this because I want written before filling case in consumer court.

I bought my laptop from 'virendra jain laptop &mobile gallery, rajeev plaza GF shop no.11 jayendraganj lashkar gwalior" .After buying this laptop [hp ay089tu]..when i came at home i saw some scrathes on the front side ...i ingored it.because when i buying this the representative told me that while making ready for use it would get rush thats why..but when, on the daytime in the sunlight i saw it has a too much scrathes and rough surface ..anyone who saw this tell me that this laptop is already used ..not only that it has scraches on its edges.i checked the warranty status...and that is also 6 months eairliar. i atteched some photos also, i paid for a brand new laptop so i want a brand new laptop..not a used one . thankyou

Dear sir,
I beg to say that i have been frustrated with the hp product whose product number is m2w73pa#acj serial number is 5cd5267fkt which i have been purchased on august 06, 2015 after that i had got a lots of problem with the products such as display usb port etc (Case id:- [protected], [protected], [protected], [protected], [protected]). Now i am recently suffering battery problem. From the starting of the product purchased i never used it peacefully, it always do slow processing according to the i5 product, i have been frustrated with the product which is the worst product of the hp.
As i recently consulted your costumer carewith the battery problem they replied that my products warranty had been expired and need to be replaced with new one whose price is near about rs 8500 which i can’t afford.

Message:
Dear hp.

My complain number [protected], i spoke with mr. Saket shaha, and
Mr. Satarth parkash. Its been 2 weeks no one has call back.

I am writing to issue a complaint regarding a recent product purchase.
Dec. 2016. I purchase a hp deskjet 5820 printer.

Since day one this product is not working properly. I make so many calls
On toll free number finally i got a complain number the printer becomes
Very hot in few seconds. After long chase on complain a service center
Person came 1 week a go and declar that both the heads must replace.

I got a service call report form with me. It says that both the heads
Must be replace. The hp call me other day and want to replace the heads
Which i dont like to replace since i paid full as a brand new printer i
Want a replace printer.

This printer is not working since i opened it. Its not even 1 month
Ince i notice this after many calls i have decided that if hp dose not
Replace with new printer i will take this matter to indian consumer
Court.

Mir also added this personal information:
Company:
Address: upohar ambuja, kolkata
City: kolkata
State: west bangal
Zip: 700094
Country: india
Fax number:

HP PAVILLION 11-K107TUX360 (P3C91PA)
Dear Sir,
I bought Hp pavilion 306 laptop on 11th April, 2016. I don’t have good knowledge about technical terms. After a few day of purchase, the laptop used to turn off without any reason. I called the hp support who guided me to go through different processes like system check etc. but it did not work. Then an engineer named Mr. Naveen visited it and open the hardware of the laptop. I asked the reason but he could not give any satisfactory result. but he could no restore the laptop and the problem persisted. Then a senior engineer attended the case. I complained him why the hardware was opened. Immediately, t he called Mr. Naveen asked the reason. They told me that he was looking for some technical snag. Any how they fixed the problem by downloading some BIOS FILE. I was satisfied with the solution and the laptop worked well for some days. Once again when I did system recovery, the same problem reoccurred and again the went through the same process. They had to upload the BIOS FILE and it again worked well. The assured me that the problem will take reoccurred in future. But since then everytime I do the system recovery the problem exists again. this time when I told the help center that I need a complaint number in order to sue them in the National Consumer Cell, they denied to give me any complaint number until I allow him to repair the laptop. I cooperated them in all my possible capacity but now I am forced to complain in consumer cell.
You can access to all the telephonic conversation history between me and engineers and help centers.
I need a permanent solution to this problems. I know that the service center is just trying to buy more some in order to consumer the warranty period.
Case Histories:
Complaint Number :
1. [protected]
2. [protected]
3. [protected]
4. MISSING
5. [protected]
Model Number : HP PAVILLION 11-K107TUX360 (P3C91PA)
Serial Number : 8CG60601P6
Vicky Kumar
Email : [protected]@gmail.com
Ph. N. [protected]
Token No : 138072

I bought my laptop from r.After buying this laptop [hp ay089tu]..when i came at home i saw some scrathes on the front side ...i ingored it.because when i buying this the representative told me that while making ready ur it would get rush thats why..but when on the day in the sunlight i saw it has a too much scrathes and rough surface ..anyone who saw this tell me that this laptop is already used ..not only that it has scraches on its edges.. i atteched some photos also, i paid for a brand new laptop so i want a brand new laptop..not a used one . thankyou

Hii I'm Abin. Recently i changed the touch screen of my laptop through ADP because of a small damage. But after that am facing a lot of problems in my display.such as, when i open a white tab the colour of white indicates pale red colour.And a small black mark also in the down left corner of the screen. I filed another case through HP ONLINE CASE BOOKING NUMBER.But they closed that case telling it will not cover under warranty and ADP. The thing is, they did not even check the laptop.They asked me some snapshot of that issue and i mailed.(Even that issue is not properly visible in that snaps)then they closed that case by mentioning "This issue will not cover under warranty and ADP" I don't understand, Cracks and damages will cover under warranty and ADP but not this kinda issue. If this damage has happened from my side, Ok i can manage. But this issue was happened after installing the new touch screen only. And HP did not even try to check that exact issue. More over they are eager to close my case. I thought HP service was good but i was wrong. Worst service ever.

Respeted sir.. i purchased this HP deskjet GT 5820 printer for home use only 2 months back. printer always shows error ink cartridge failur tricolor..and after some time it print normal...but yet this error occur regularly permanently and i am unable to print any important document..Please register my complain and solve my printer problem..inks are look like full in bucket.
thanking you..
Shashi Kumar Saini, Advocate
Shivaji nagar, Saharanpur..UP
pin 247001
MOB [protected], [protected]
prodect serial no..CN68K3G11C
product no..M2Q28A

The HP laptop Pav x360 Convert 13-u132TU was purchased on 1 January 2017. Within a span of 10 days, the laptop started creating problems by taking at least 3 minutes to wake up from sleep/hibernation. To wake up from sleep mode, the laptop's lid is lifted but nothing appears except for a black screen for about 1.5 minutes. Then the lid has to be put down again and then opened again and this process repeated another time to finally get the laptop to come on. Same is the case with hibernation This laptop, being 7th gen, i5 processor takes 5 minutes to process information in it (EVEN THOUGH THERE ISNT ANY INFO IN IT BECAUSE IT IS A BRAND NEW LAPTOP) while my old HP laptop, which is i5 too with so many of my files in it takes less than 40 seconds to come on. THIS IS RIDICULOUS. this a NEW piece and it has created so many problems in just 10 days. I DO NOT UNDERSTAND WHY THE COMPANY CANNOT REPLACE THE PIECECase ID is [protected]. KINDLY REVIEW THE CASE NOW!!! my college has started and i am facing inconvenience just because my damn laptop doesnt come on. I miss out on taking the lecture notes .

Hello. I recently bought a laptop from an authorised hp dealer. This machine featured integrated full version of ms office. It has been 5 days and i have been unable to activate the same. I bought this machine for official purposes and hence, it is imperative that my ms office becomes functional as soon as possible. I launched a complaint with hp support and after 4 days of regular correspondence, they withdrew and asked me to mail microsoft instead. It was assured to me on the first day that hp will resolve the issue along with microsoft. The details of my complaint are:

Case id number [protected].
Product description: hp pavilion x360 13-u131tu
Product number: z4q49pa
Serial number: 8cg63935s7
Problem description: in/ncd/nsr/hp pav x360 convert 13-u131tu all/w10 — ms office

I am extremely disappointed with hp support and request you to attend to the same at the earliest. Thanks.

Online Order placed with advance payment on Jan 04 2017 for same day delivery. Order ID 829869. Item not delivered till this time, i.e. Jan 10, 2017 10 am. Airway bill given by HP is wrong as per Blue Dart. Contacts to HP customer toll free number several times has not resulted in no response. Four e-mails sent to HP estore India remain unresponded. Really disappointed the way a reputed multi-national company like HP handles customer service.