HP India Complaints & Reviews

I am contacting you on behalf of arto office trans gomti lucknow.
Our hp server installed on jul 2014 hard disk is showing errors to boot.
Linux 6.2 and oracle 11g installed in this comp. This is our main server. Kindly lodge my complaint for replacement of hard disk with new one. There are two hard disk in my server, details given below-
Hp proliant ml10
Sno-7ce41981v4

Customer Name : David Sassoon Infirm Asylum.
Address : 96 Navi Peth, Pune 30.
Nature of complaint: Server has stooped functioning & the light next to the power button has turned amber and is constantly flickering.

Product NO.[protected], SERIAL NO. -7CE436P1WG

The server is out of order from 5th April, 2017.

Kindly, rectify the server at the earliest.
Thanks.

I have accidentally spilled water over my laptop and it is not booting up since then. Since my laptop is covered under ADP, I have raised a case [protected] on 9th March for claim.

A person came up for inspection and gave his report. I got an email from ishwariya.[protected]@ensureservices.in on 17th March asking for my invoice. I shared my invoice (Since I brought my laptop online via Amazon.in during "HP Diwali Offer" in 2014, the invoice doesn't have product serial number. I used the same invoice for ADP registration and HP accepted it). I got an email on 23rd March stating that my case was closed stating "customer not provided proper invoice".

I opened another case [protected] on 23rd March, asking for reason. Again the same process started, a person came up for inspection, received an email from chennai.[protected]@voltatechsolutions.com asking for invoice, I provided the same invoice. I got an email on 4th April stating that my case was closed stating "customer not provided proper invoice".

On 5th April, I have raised another case [protected] for the same issue.

Please note that, I have provide the same invoice (which doesn't have the serial number) and paid extra money for ADP. Below is the email I got from HP. If HP can approve ADP based on that invoice, why can't it respect the contract when a claim was requested? I need an answer.

"
Redemption code: 8338911
Notebook Part/Model no: HP 15-r033TX Notebook PC
Notebook Serial No: CND4320G9G

This is with reference to your registration under HP Bend the Rules offer, we would like to update that we have received your claim documents on 15-November-2014 through Online process, and same is approved for Additional 2 year Onsite Warranty + BMS 12 movie tickets + Myntra Gift Card + 1 year MIS + Additional 2 year ADP on your notebook."

I purchased ink cartridge 818 print combo pack for my printer from hp official website on 1st April 2017 and paid Rs. 2537 online. OrderNo: 869232

However, when I received the product on 4th April 2017 (which was delayed delivery since it was same day delivery item as given on HP website), the amount on MRP and invoice of product is Rs.2393.

I would like to have refund of the extra amount that was taken beyond the MRP.

Dear Sir,
my
Product No-Z4Q45PA#ACJ
Product Serial No5CD64530G4
Redemption Code[protected]
Outlook id- [protected]@outlook.com
my claim is for 2yr warrenty onsite offer,
I will fill the for Extended warranty onsite for 2 years at 04/04/2017
But i have not get an Order Confirmation Email .Please check it and send me.

Order Ref : 868796 dated 31/03/2017

While trying print with my HP Deskjet 1010 Printer, I was prompted that on screen that Print Cartridge is exhausted and was given the BUY NOW option on-line. On clicking, the same I was prompted in favour of HP 678 Black Ink Cartridge Printer (and Colour too). I went for online payment and got the same couriered today at afternoon.

On replacement of the Cartridge, I was informed that on screen that the same is not compatible which makes me feel embarassed.

Your immediate action requested treating this as COMPLAINT.

Regards

Satyaban Roy

( M# [protected], [protected] )

Laptop not powering up, no display

1). That sir, i am regular resident of arunachal pradesh currently serving under the department of land record posted at deputy commissioner office, seppa east kameng district.

2) that sir, i had purchased a laptop hp pavillion 15-av oo3tx. S/n-5cd61810b1 from the jain computers, bb complex, nb road tezpur-784001, assam on 20/8/2016.

3) that sir, i use the laptop personaly on official purpose that too very random.

4) that sir, now the laptop blinks its monitor/screen suddenly on working and comes to normal screen after restart

5) in this regard i had called one mr. Pintu, salesman of jain computers, tezpur regarding persistance of problems in my computer but no assurance has been received and instead he sent a toll free number your company.

6) that sir, on persistance of such problems, later i noticed that the system which i purchased was opened at the cpu unit, and some screw were missing from the holes of cpu guard and some had a scratch mark of opening the cpu unit before delivery to me.

7) in such, iam of a firm believe that my system were tampered before delivery at the showroom and suspected that few company originals fitted items may be siphoned off or replaced at the showroom itself.

8) in this regard, i request u too kindly arrange an engineer of your company to check my system in itanagar, arunachal pradesh as i had confident over the jain computers, tezpur.

Hoping early response in this regard.

Yours faithully

(Taba torum)
Email:- [protected]@gmail.com

Maine ek printter GT 5810 15 feb, 2017 ko khareeda tha 17 feb ko iska intallation hua tha . lag bhag ek hafte k andar is me problem ho gae the ke is ka color kharab print araha tha or bhot dheme print ho raha tha .
maine costmer care me call ki to d teen din bad ek engeenior aya or vo problem sahi ho gaye lekin phir saat aath din baad wahi problem aaye . bhot bar phoone karne par engenior aya kai din baad...phir 3 din baad ye problem phir hogaye ki print dheema araha hai or color bhi kharaab hi maine kai din pahle complain kar de leki abhi tak koi karya wahi nhi hue hi COMPLAIN I D= CN [protected]
atah aap se nivedan hia ki jald se jald karyawahi kare
thank you
mb no [protected]
serial no CN698G0YS

I had purchased HP15-D004TU Laptop (Sr. No. 5CB4052TY1 in July 2014 at Patna under 3 years extended warranty. Presently I am on an assignment at Shimla. Today (1/4/2017) I contacted your Customer Care No.[protected] and[protected] for registering a complaint and could know that my warranty coverage as per their record is upto May 2017. I said that it should be upto July 2017 as I purchased it in July 2014. On this I was told that since there is confusion on date, we are unable to book the complaint unless the purchase bill is produced. I said I am out of Patna and is not carrying the bills and will be possible only when I go to Patna. I was really shocked to have such a bad experience from your officials and never expected such treatment from a reputable firm like HP. Earlier also I booked complaint but failed to get the support timely and had to get the problem rectified from other source. In such situation I find your warranty coverage is useless and customers are being cheated. For my inconvenience and loss due to not attending the problem timely I put your company responsible and may take up the matter with other appropriate authorities if required.

Issue Reported : keyboard
Case Number : [protected]
Serial Number : 5CG339696V
My name is Pulkit tandon, I'm.working in merchant Navy, first time when I had issue with the laptop during bios update my motherboard crashed, same was replaced along with body which was also broken from inside- til then I was satisfied, then I personally tried running recovery CD as laptop was slow but it didn't work, I ordered a new hp recovery CD it came after 8 days I recovered it still dere was some tiny issues then ultimately I handed in aforeserve they made all correct til then laptop worked fine,
Then one fine day means 10 days after repair I realised my finger print sensor is not working then inexpensive guy came wasn't having any knowledge I told him may be wire is NT connect then he opened it up n wire was out .. Software I struggled to rectify coz he was having zero knowledge.
After 2 days from dat my keyboard suddenly stop working in middle of office work.then was resolved by restarting, 3 time this issue came in a span of 1 hr, next day I called up customer care she told me to update bios and chipset o told her previous issue related to bios but she insisted me that I Shud do it n she wil call me day after tomorrow as tomorrow she is on off...I did bios ran good I don't know what happened but my laptop worked full day on updated bios then I received again issue that the moment laptop goes in sleep it can't get up all time need to manually shut down ...
Sir motherboard is again crashed coz of the bios update that what I predict.

In 5 days time I'm gng abroad I need it rectified else what further action I will take against hp I also don't know

Send u copy of the mail down indicating me to update bios n case is still open where u u will find my laptop all details

Kindly look into matter as on date of 8 the I'm gng back Singapore
Regards
Pulkit tandon

I have purchased HP Split x2 PC serial number 5CD 3328 wLG from HP authorized dealer at tilak road pune . Recently laptop was making noise while in operation with key board use to get hung up occasionally. System otherwise was completely operational. As a precaution i took it to HP service center. HP authorized service centre at Tilak Road Pune, examined and told there is issue with hard disk. I told them to take complete back up and then proceed with repairs or replacement as necessary. However without taking backup they started repairs and system went completely non operational. This resulted in loss of important data. For data recovery service centre expressed inability. Now I have withdrawn the system and request HP to replace laptop free of cost and pay me charges towards lost data and subsequent inconveniences.

Hi,

On 05th April 2016, i bought hp 64gb pen drive from Snapdeal invoice number :s492ac/16-17/430. The pen drive is too slow and the data doesn't get copied to the flash drive. If i call the customer support they ask me to contact Balaji Computech in Bangalore for assistance and when i contact balaji computech they refuse to replace stating the product is not imported by them and is a fake product. I asked for a written confirmation but they denied and Snapdeal wants a written confirmation to take up the issue. Please help me as i am running pillar to post from past 6 months without any relief. I am extremely disappointed by HP's after sales service.

Serial number: 85B4D6EF
Product number: K0CIMUFT2

Regards,
Shuaeb ahmed sharieff

Contact:
+91 [protected]
[protected]@gmail.com

Dear Team, I am HPI employee and claimed my OPD bills, but Medi Assist team going to reject my claim after providing Dr. certificate of medical treatment. My policy# 072400/28/16/P1/13274126 & Emp No[protected]. All original documents having with Medi Team and request you to kindly please help me on getting my claim reimbursement. Thanks for your support an help.

Medi team asking following details even though after provided Dr Certificate:
Kindly provide consultation paper /certifcate from the treating doctor mentiong the presenting complaints of the patient along with diagnosis for further validation of claim and audit purpose?

Dear sir i have newly purchased a hp laptop from Agarwal Computer Katihar dated 18/03/2017 which serial no is CND7066VWN. sir my issue is that when i used laptop 4 to 5 hours its occur sound to much from internal part and when restart the laptop it's allways flash a message "Hardware has been change you must restart the computer" when i reach again Agarwal Computer to say my issue he did't take any response and said call to customer care, so i request u to plzz solve my problems as soon as possible. thanks

Your engineers not help me
My laptop is in warranty but your engineer said i not help you.
"Battery issue is not in warranty".

My charger is connected but battery automatically connect and disconnect.
3 or 4 times within a minute.

Laptop is directly shut at 50%
And Not charge at 92%
Not more charge up from 92%.

Why warranty is thier i[censored] not help the customes.

Sir I am a preparing candidate o[censored]PSC for last three year and this is last chance for me to appear as going to exceed age limit next year so taking this in view I started online preparation for UPSC so I was to bound to take a laptop of Hp sl no. CND6386NJ8 on 19/12/16 which is unfortunately appears as a defacted product in which the screen was fleecring I several time lodge complai starting from 17/01/17 but not got proper resolution finally on 18 /03/17 service center has changed the mother board without informing me but my stand is as I did not use the product for even a month so I want replacement for the product considering the time which is for me like a drop of water in deseart right now for avoiding any such problems in future because I am not in position to take any more chance considering the fact I am already lacking time. Shopkeeper is also saing service center is responsible for the service and replacement of the product .I have already lodge the complainant consumer court via Docket No. 202675. Now as my right I have paid for new product so I want a new product not tampered one . I will not be satisfy less then replacement of the product.because right from the beginning I have been told that this is a software issue which appear finally as a big hardware issue lead to change the motherboard. First I have reported the problem to the shop (Alfa Computer Ambala cantt ) just after 8 days of the purchase date 19 /12/16 but that's time they silly reinstall the window and gave it back to me then next I visited the shop on 17/01/17 for the same pro what appeared first time then shopkeeper send me to service center their also I did not get proper resolution . On the whole I want a new product because I am shick of the said product. Thanks.

Hi,

On 05th april 2016, i bought hp 64gb pendrive from snapdeal invoice number :s492ac/16-17/430. The pendrive is too slow and the data doesn't get copied to the flash drive. If i call the customer support they ask me to contact balaji computech in bangalore for assistance and when i contact balaji computech they refuse to replace stating the product is not imported by them and is a fake product. I asked for a written confirmation but they denied and snapdeal wants a written confirmation to take up the issue. Please help me as i am running pillar to post from past 6 months without any relief. I am extremely disappointed by hp's after sales service.

Regards,
Shuaeb ahmed sharieff

Contact:
+91 [protected]
[protected]@gmail.com

Dear hp team my laptop speaker is not working properly sometime sometimes noises is coming in our hp laptop plzzz u come to our office and rectify this problem. I m purchase this laptop nov. 2017 only 2 month. Is going on and problem is coming in this laptop. Last month automatic off, restarting problem, and mouse is also not work properly. Plzzz u come my office and rectify this problem.

I submitted my laptop to service center on 23rd feb 2017 regarding a problem related to charger not comnneting. manger said that the laptop is under warranty. i also checked on the warranty check online and it was under warranty. Manager broke the hinges while checking the problem and wrote the hinges problem also in the jobsheet assuring that it will be covered under warranty. now service center is saying that the warranty has lapsed. laptop is completely damaged. they asking me 34k approx for repairing. it was the negligence of the service center. also the sudden change in warranty dates after submission of laptop is misguiding and wrong. Also, the Manager resigned just after this incident. the service center is not looking into this matter. i want my laptop to be repaired completely under warranty free of cost or want a new laptop of same model.

serial no. of the laptop is CND552768K.
also i have registered a complaint with HP customer service with the case id: [protected].