HP India Complaints & Reviews

There was a external damage to my laptop but it was fully functional including all functions. But after the visit of hp engineer its numpad stopped working. So i went to the service station with my laptop to resolve the issue but they said sorry we cant help you now. So i registered a complaint with number [protected] . But now service centre is denying for replacement saying product is damaged. The numpad non functionality is only after the visit of engineer and was not before it . Also i have recording of conversation in which engineer accept that numpad non functionality was inly after visit. Kindly resolve my issue asap or i wont be left with any options than filing case in consumer court.

Sir/madam, i really dissatisfied with servive of hp redemption cell. i bought a new hp laptop and offer associated with it are a blutooth speaker, a hedaset, antivirus, warrenty extention and bulgary insurence against payment of Rs2500.i had paid the money in time, as per instruction from hp red cell my order has to be received on 11 nov 2016.i had received warrenty extention, bulgary insurence and antivirus, but headset is in transit mode and blutooth speaker S6500 has not dispatched yet.my redempton code is 90274617.

Sir,
This is my second complaint, i am not satisfied with ur service. In today's digital era u are taking so much time in repairing my laptop. I am very much frustrated and cannot do anything with complaining, i purchased by laptop 3 months ago and it has been damaged for one month. The only answer i has gotten from ur employees is that sir we have not received ur part uptonow for one month. My complaint no. Is[protected] and model no. Is 15af142au. Without my laptop i have suffered a lot that time will give me back. Do needful in this matter i need just soln nothing else.

My redemption code is 90274407 and my due date is over but not yet dispatched please tell me why it is not dispatched yet.At the time of purchasing laptop of model no hp au006tx and i was instructed by the shopkeeper that i will getting offer on my laptop that is of 1999rs of hard disk through online payment mode but still I have not received my product yet.

My hp deskjet model id HP pavilion slimline S3660in
serial no.CNX8371590
Moherboard hiting issue and system wasnot working now
pls provide me best solution for it .
if i m will satisfied with service of complaint registration i will try another product will buy.
motherboard was hiting and lcd monitor was not displaying after on the swithch of cpu
so i want to repair the motherboad or i[censored] provide the another advice as soons as possible.

thanks
from Hakim S Saleh
[protected]

I'm purchase hp ay503tu laptop and getting hp diwali offer I'm payment online 999 but my balance is deducted but I'm not getting any status in my redemption cell page again I'm showing payment option and i haven't any no of redemption cell please just tell me my redemption status my redemption is 90317361 and ebs is already confirmed my payment please tell me ...would be good o[censored] and

Respected sir,
I bought a hp laptop (hb1em000110) in dec 2015 from csc communication kurukshetra.in starting it produces good result but at present its dvd writer not working well and sometime it shows enexpected errors on the screen. kindly pay attention on it
Thank you
Regards:
Aryan
From vill: jyotisar
Distt kurukshetra haryana
Pin code 136119

Hi,
My name is ritesh mishra last year i purchase a laptop of hp model no. 15 ac101tu and serial no. Cnd54440ntx. My complaint is [protected] please chek how many times i call in hp customer care but still i not get any resolution and now my laptop is not working. Actually my laptop is getting switch off automatically so i call in hp care and raise a complaint about it and after that executive told is os problem in my laptop and you have to purchase os cd so i purchase and today i received the cd and call in hp care again and ask what i need to do and i do all thw aa it he told me after that my laptop is not geeting on proparly. I again call in hp care he told me do the same thing again i do but now my laptop is not working.
Regards
Ritesh mishra
[protected]
[protected]

I filed the complain on[protected], but after the passage of 1½ months there is no proper action for repairing our printer. I am facing many problems due to this. Strictly this problem should be resolved .I want my printer repaired fast . Kindly repair my printer as soon as possible.
Complaint detail is as follows :-
Printer conference number -BJFG0865

The product has a wifi router which has stated malfunctioning for the last three days... All my efforts to rectify the error has returned negative results. Each time i switch on the wifi router... The action to initiate begins and switches off automatically...

Hp all-in-one desktop proone 400 make

Serial no: sgh520rwog
Product no: mof91pc#ac5
Dealer: sti infotech
Mac: ec-b1-d7-64-ec-94

While starting the desktop computer. CPU is not working. It has the power supply but it is not booting. some issues are there related to hardware side. kindly make a service visit to resolve the issue. many times complaints are launched in this regards but till date non assistance has been provided by your side. since computers is in warranty we cant resolve the issue with our local vendors.

Serial no: INA547TSD6
Pruduct no: MOF92PC#ACJ.

Respected sir
We have hp computer provided by u at taluka panchayat kacheri jodiya. Ta jodiya dis jamnagar state gujarat pin no 361250. It does not work. Cpu does not starat and monitor does not work properly. So pls send ur service proveder as erly as posiibleto repaire our computer i have attecched require attachment. Pls download it so pssss repaire it

Dear Team,

I'm currently unable to register myself for HP Gas online registration as the download link has been sent to wrong email id.

While registering i'm getting the below error.

Error: Consumer already signed up.

Consumer Number: 616022.

Please delete the old email id so that i can re-register myself for online booking.

Kindly confirm once done.

Dear sir / madam,

I purchased hp pavillion laptop
Model no hp pavillion notebook 15- au114tx & serial no 5cd63062sh. Redemption code is 90277678.

I was told that with an addition amount of rs.1500/- i will be getting 2 year extended warranty + one year anti theft insurance + 1 year macfree internet security + bluetooth speaker and one headphone also. I have already submitted my redemption code bar code & all the document which are required by hp along with the sum of rs. 1500 / - which was paid online.
Now i have been told by customer care of hp that my bill & registration name differ in this regards i would like to say that, i was asured by the people of hp showroom computerland in nehru place new delhi that there will be no problem in getting my extended warranty & gifts.

I request you to kindly look into the matter personally & resolve this issue at the earliest so that i get my extended 2 year warranty along with my gift

Thanks & regards
Anand sharma
Mob no: +[protected].

Hi,

I purchased an hp laptop on the day of dusherra which was 11th oct 2016. We complaint to the hp within 14 days that there is a problem with the laptop which is flickering screen.
Person who took the complaint closed the case within 2 days assuming it was resolved and we were waiting for someone to get back to us. Now hp is not only denying replacement but it has been 34 days that we are struggling.
The customer service team, crt team, and now escalation team. They keep on saying we will have to run some diagnosis and then we will speak to our internal team and get back to you.
They have already run diagnosis 2 times on my laptop and wasted my 1 entire day on 12th nov 2016 from morning 11.30 to evening 5.42pm by running diagnosis and still i have same problem of screen flickering.
I have sent them multiple videos but they will not replace my laptop. I have spent 53500 on laptop and 3498 on purchasing additional warranty. I feel cheated and no one is able to help. They won't even let us talk to the management and no one is interested in listening to our grievance.
This is my first laptop in my life which i have purchased with so much of excitement but they have ruined it all.
Every other day my husband and i speak to hp people atleast for an hour. They never give any commitment nor they can comment on anything. 34 days we have been in constant touch with them. On mail and phone but there is no resolution provided.
My hard earned money which i saved and half which i took on emi is all gone in vein.
Never buy hp laptop they are cheat, they never be on their commitment. Their after sales service is zero.
After the person ran some diagnosis on 12th nov 2016 i did not use to laptop. Today 14th nov 2016 i used it for 3 hrs i thought let me record the entire time while i use the laptop as flickering happens anytime and i can't shoot it instantly.
I have a recording of about 2 hrs and in that it has flickered almost 3 times.
I have sent hp all the conversation recording with each person but they won't accept that their product is faulty and are only delaying things.
Please help me how to get my money back or at least a replacement. They have mentally harassed us and tortured us a lot.
We leave our work and speak with them do as they say gave complete cooperation for 34 days but now it is high time. They are making things very difficult and inconvenient for us.
Please help me someone.

Laptop details model number-R0008TX
Its just over a year and i have already faced several issue with your product.
After few months of purchase the laptop began develop some white patches on the screen which was refused to be replaced within warranty. Later its showed flickering of screen with the slightest of movements. This took over a month of continuous phone calls to the service center and fighting hard against your service man i finally i got it repaired but only for few weeks and again faced the same problem. This time i could'nt dare to make a phone call your service center thanks to your special treatment :) :) [SARCASM].
This is just the beginning story toh abhi baaki hai mere dost! [TO GAIN YOUR ATTENTION]. After this my laptop refused to boot and had to run a lot to find a person to repair it due to Diwali festivali [by the BELATED HAPPY DIWALI]. Spending over 2000 bucks i got it repaired by replacing an IC. The service man also me about the counterproductive state of other ICs. ... and now im writing this complaint with a damaged battery [:/ and DAMAGED LIFE].
TYSM HP - NEVER BUYING ANY OF YOUR PRODUCTS IN MY LIFE [NOT BEING SARCASTIC ANYMORE]. Also today i added 4 more guys from my college [APPARENTLY I STUDY ENGINEERING ] to my pdnwymbbhp list short for- "PLS DO NO WASTE YOUR MONEY BY BUYING HP PRODUCT" LIST and will continue to do so.. sorry :) have a nice day waiting for a response

Hi HP team,

Sent email on 6th nov on below id but no response. getting errors that my serial number already registered .Not able to register for warranty and diwali offers will lapse .

product id . YA74PA #ACJ
Serial num .. 5CD6322XBO
Hp...15AU111TX

[protected]@computerparkindia.com
[protected]@redemptionsupport.com
[protected]@computerparkindia.co

Regards,
AA
[protected]
[protected]@gmail.com

Case closed without resolving the issue

Model: hp pavillion 15-e015tx
Windows 8.1, bios: f.27
Sr. no.: 5cd3288cys
Reg. mail id.: [protected]@gmail.com
Reg. ph. no.: [protected], [protected]

Complaint registered on 19/10/2016 and no significant action has been taken to resolve the issue. moreover the case was shown resolved and closed when contacted with the hp customer support (ph. no. [protected]).
Horrible experience, there is no one to look after consumer apathy

Hi,

I believed hp is a huge brand when it comes the laptop and the most liked & sold brand as well. The after sales service of hp is really good, hp doesn't abandon their customers if they experience any problem, they go out of their way to help their customers in every way.

To be honest with you even i believed in this myth may be that is the reason i chose hp over dell. But i now realized i made a mistake to choose hp. I regret my decision on trusting this brand. I have been complaining about the problem that i am experiencing with the newly purchased laptop for almost a month to only realise that i am breaking my head on a wall.

Hp has given me totally different picture of itself and made me experience the most pathetic customer service and after sales service. The proof is attached with the mail. Conversation with your representative and please do listen to it to feel proud that how excellently you have trained your employees to avoid the call and hang up. This rep tried to avoid me and misdirect me so many times.

I have been repeatedly saying the same thing over and over again that since day 1 my laptop is not working properly. I have done all sort of troubleshooting that was asked by your technical rep. Found no resolution, later i was informed a tech guy will give a visit to see what the problem is. That person called me to tell he will come to see the laptop but did not turn up. I missed my day at work as i was desperate to resolve the laptop issue. I have invested 54000 for laptop and 3498 for the accessories but i feel i have wasted it. I did not get value for my money, i feel hp doesn't bother for their customer thinking we as a company have got the money then what to help the customer right?

I am sure service for dell would have been much better as my friends are using the dell laptop and have given good reviews. But hp they warned but still i had faith in you people. But after talking to the representative i was highly disappointed.

I not only want my laptop to be replaced but i also want hp to compensate me for the mental harassment i have been put through by your company. Compensate me for wasting my time in calling the tech team and waiting for the visit. For the loss of pay i have bared just because your rep said he will visit and which was a complete lie. For the way your rep's have treated me on phone.

Also keep in mind my extended warranty has been initialized on this laptop which needs to be moved to the replaced laptop. I hope you won't trouble me for that.

Call - [protected]

I had complaint in customer care two times but not respnse it . And aso not pick up phone.this is my complain no. BJFB6872 dated 03/10/2016. i requested to you please solve my problem immediately.i will be changed my head two times but no problem solve it.i am calling service center many times but my broblem did not solved.
I will be thnks full to you