HP India Complaints & Reviews

Online Order placed with advance payment on Jan 04 2017 for same day delivery. Order ID 829869. Item not delivered till this time, i.e. Jan 10, 2017 10 am. Airway bill given by HP is wrong as per Blue Dart. Contacts to HP customer toll free number several times has not resulted in no response. Four e-mails sent to HP estore India remain unresponded. Really disappointed the way a reputed multi-national company like HP handles customer service.

Sir, I K Thiruppathy have purchased one hp monitor 19ka through AMAZON shopping in Dec 2016. since the first installation of said monitor having some problem about changing of display colour automatically while using the PC. Hence, i request you to kindly arrange replacement of above monitor as the same is still in warranty period.

thanking you and an early action is requested please.

Abhi kuch din phle 22/12/2016 ko hp ka printer karida hai
or jb mne ye printer ghr m khol kr on kiya to
hi ye peper sensor error aane lga
m ne hp service center m bt ki wha se ek engeener bheja gya
wo technicain printer chek krke bola ki eska kuch part mangwana pdega
aaj 10 se 15 din ho gye abhi tak hp wala technicain nhi aaya hai
aur usko call kro to bolta hai ki ek do din m saman aa jayega to aata hu
aaj bhut din ho gye hai abhi tak wo nhi aaya hai
pls meri help kare

Sir,
I have recently purchased a laptop hp 14-AMO20TU on 20/11/2016 price Rs 34790. The laptop is making annoying crackling noise which l communicated to the dealer however he at first said it is normal and when I personally contacted him he said it can't be solved and asked me to contact HP authorities. I put a complaint with company who advised me to go for hard disk test which I did but the problem didn't resolve which I communicated to them. Now I am being asked to install SSD drive on my laptop which is quite rediculous as it seems to be a manufacturing defect which they should either resolve or replace with a non defective laptop. I am a middle class person and can't afford to keep a defective product so it's humbly requested to help me as they are unnecessarily giving non viable suggestions which amounts to harassment.
Regards
Dr Zahoor R/o Factory road Anchidoora Anantnag Jammu and Kashmir
India
Dealer. I.T World Anantnag

Invoice No.ITWORLD302

Dear sir / mam,

I poonam singh, had purchased an hp laptop (Model hp spectre 13v 122tu, s/n: cnd63518qk) on 10th nov 2016 thru geonet it mall situated at kharghar navi mumbai. Self paid a premium amount of inr 1.40 lakhs for the same. On advise of the sales person mr harish (Mob no: [protected]) self bought an extended warranty program for the laptop for a sum of inr 23, 404/-

But to my dismay i have still not received any extended warranty confirmation from any of the hp official and its almost close to 2 months now. The extended warranty job was done by iqor global services india pvt limited and contact person who was attending to my calls and had done the invoicing is mr imran saifi (Mob no: [protected]).

Self has made numerous calls to both of them and the only reply they give me is that it will be issued shortly. Iam just thinking if this is the service given to someone who buys the most premium of the product from hp then what would be the level of service for lower cost products from hp?
Pls look into the matter with serious concern as i have invested in a very premium laptop but am not able to avail benifits even after paying thru my nose.

Pls find attached invoice for the extended warranty.

Best regards

Poonam singh
[protected]

My laptop touch has broken but it cover under ADP. So last December i filed a complaint and one agent who came from HP service centre Bangalore .and while repairing time the power cable and the newly installed touch has broken.Again they took 2 weeks for repairing that. but the problem is my laptop display still red in colour. It is not like my old display.How many days it will run neatly i don't know.Worst service i ever seen.Lot of struggle i faced.

Dear sir,
My printer 5525 is out of warranty. A few days ago, it suddenly stopped printing. I carried the printer to your authorised service centre, opposite manipal hospital in kodihalli. After examining the printer, the service man told me that it required some parts which hp had stopped supling and the printer is an obsolete one. When i checked online site of hp, i find that 5525 is not mentioned in the retired list. If that be so, do you have the part a new print head to replace
In 5525 so that i need not go for another one.
Further if you do not the spare, that i am left with only to go for a new one.
I would appreciate, if you suggest a colour printer which can print, scan copy and photo with usb and wifi. Also it should print from mobile phones, ipad etc.
Also scan to email and auto dplex printing and scanning

Sir,
I bought a HP laptop on 1st Jan 2016 due to some problem they changed my laptop's motherboard in Oct 2016 under warranty but they put a duplicate and old motherboard. Now it was creating some problem after some days of replacement. Now I want to return this laptop.
I complained to HP about my problem they got the problem but here came new problem that the Serial number of my laptop was miss - matched as HP assistance was detecting some other Serial number and on laptop was something else.
They asked me whether anyone came to me to update some software after changing the motherboard. It must be done by any HP engineer after changing the motherboard but they did not do which was a kind of fraud.
The replaced motherboard is old too. When I was talking to HP help and support the technical team about what is the major role of serial number in a product. We can check whether the product is under warranty or not. Again HP assistance was show that product is out of warranty.

The sales person misled me first on the price and next on the service. Very bad experience and low csat. Pls take action against the hp center located at chenoy trade centre secundrabad phone number [protected].
The person talk lacked integrity and main aim is to sell by hook or crook. No facts communicated and jack up the price with stupid conditions.
Overall zero csat
Geetha
Pls contact me at [protected]@yahoo.com

I have purchased a laptop 15-AY503Tx from HP shopping.in with Order ID 787708 under Paytm HP diwali celebration offer in which mention that order above Rs.10000 will get 10% cashback amount of order within 30 days of order place but its already more than 30days, but i still not get cashback amount and i have contact many time with HP sales team over phone and Email but there is not satisfactory reply why i am not eligiable for cashback. While placing order i have contacted HP sales team at[protected] and their representative confirm that my order is eligeable for 10% cashback.

So, I request to you please look in too matter for better solution.

I stored the folder in program files in this pc drive. unfortunately, i refersh my pc. so, that folder in program files are now deleted. i don't know this is happen. now, i want that folder and the inside files on that folder.And also i hidden the files. My precious files are in that folder. please, kindly reply to me how to restore that folder and that file. please, help to me. my pc os is windows 8.1

thank you.

Dear Sir,
Model Number:KBAR211
CT:BEXLA0ALA373W5

We have brought HP Desktop 280G2 W755PT 13/5/500
through Invoice No:SLSP-12753 dt 17/12/2016 from
Sri.Lakshi System products-Chennai

The above said Key board is not working properly.Key's
are not functioning properly.Some of the Key's are struck

So request you to to replace the same immediately. We
have informed this to Lakhsmi system. Their Engineer also understood directly.But not yet replaced

Our mail id: [protected]@yahoo.com

From,
BINO JOY
Redemption code : 90258608
Notebook Part/Model no : HP Notebook 15-ay019TU
Notebook Serial No : CND62832G3

I have paid Rs.499 on Sept.3-2016 for getting the extended benefit and got your conformation mail on Sept.06.2016 that benefits will be sent within 4 weeks. But not yet get the benefit even after 15 weeks .I have reminded you thrice and you have send a link of antivirus which is not working. Warranty paper is not yet received.
I wonder how a Company like HP can ignore their customers in a competitive environment. It is not fair to make repeated request from customer side

Kindly expedite and give all services promised as per extended warranty..

Thanking you

BINO JOY
e-mail - [protected]@gmail.com

Dear Sir,

I have wrongly mentioned my email id during my registration. So I could
not receive the activation mail. Kindly reset my registration and help
me to new registration.

Consumer id: 37904

Cons. Name. Prabhavathi A

E-Mail ID : latha.[protected]@gmail.com

Contact No. [protected]

please send activation link to above mention email.

Please do the needful.

I bought two hp 15-au009tx notebook from addi computech, galleria market, gurgaon on july 4th, 2016. Dealer and hp both had ensured for replacement guarantee but now while facing server issues with one of them both have denied.
Within a week had started facing several issues and logged multiple complains to hp case id - [protected]/[protected]/[protected] & [protected]. Every time hp folks took the laptop spend 1-2 weeks and return back without solving the issue. They have their own diagnostic tool if that is not able to identify the problem they people don’t do anything. No matter how much customer is impacted even have sent videos of blue dump, hanging, heating etc issue.

Spent 70k on a product and then struggling with support team to get supported on their product issue, so frustrating, isn’t it?

They have recently replaced the hdd and installed inactivated windows version. Raised multiple issues but only looking one at a time and updated to check later on other…. So ridiculous.

I have a issue related to my notebook display. There is some fluctuation problem in display. I am facing this problem from 10 - 20 days. i contacted customer care but they do not respond well. Yesterday they told me that they would call me next day but yet they did not call. I bought this notebook 40 days ago i am already facing this kind of big problems. please fix this problem as soon as possible .

Dear Sir,
I had purchased a laptop from Creative Computers(PAN No AFMPM3297E) at Jambli Naka, Thane in August 2015. However since I have purchased I was facing many issues which I later came across that my original license was not provided to me. Please cancel his dealership so that HP brand name is not spoilt by such cheater dealers. I have been Facing a lot of difficulties and since I trust HP brand a lot it is my earnest request to take legal action and cancel his dealership in thane and other areas

Order No: 826203
Purchased a care pack through this website : 'www.hpshopping.in', which claims to be HP's authorized online re-seller.
Contacted their customer service before purchase which assured me that the serial number for my purchase would be sent within 24 hours, but after the purchase things reverted and I never received the serial number, nor any mail apart from the one confirming my order.
When contacted HP, they didn't take responsibility for this sale online, and diverted the call to the shopping department, and the same loop again. No department/ company, neither Savex Tech, nor HP is taking the responsibility to add the care pack.
Sent over 6 mails both to Savex and HP, and over 10 calls.
Request to take the required action.

Sir,
This is from India Post. One HP computer purchased in April 16 to TT Keelur Post office, under Tuticorin HO is not working now. The system automatically restart. Processor fan and system fan run 10 seconds and automatically restart again and again. Contact through customer care for many times and not fruitful.
Post office situated near St.Marys college, Tuticorin. Kindly sent a technician immediately to set right the fault. SL.No.INA606XT2R
PH:[protected]

Since, 15 days, LED Monitor, W1972A, Sl.No. 6CM4080QKL is not working properly. Original colour of the picture is not displayed in the monitor & displayed different colours. While running the videos, the colours are displayed in a single colouor. It looks very odd. It needs to resolved.
My Mobile No. [protected]
My Email:[protected]@gmail.com
Location: Rly.Qrs. No. B/18/1, Type-III, PO:Mancheswar Railway Colony, Dist.:Khurda, Bhubaneswar-751017.
Landmark: East Coast Railway Sports stadium.