HP India Complaints & Reviews

I am using a Laptop. My battery is not working. I have complained for free replacement of battery as it is in warranty period. For the past four days I am receiving numerous calls from almost all cities of India like Chandigarh, Gurgaon, Delhi, Hyderabad, Bangalore, Bhubaneshwar, Calcutta etc. saying that I have logged for 1. screen problem 2. mouse problem like that different problems. I have asked for only battery not the above problems. I am in Chennai not in the above cities. I am unable to attend the phone calls as these are around 100 calls.

I think you company is intentionally harassing me. Please stop this harassment.
regards
Paravastu Upendran

I had bought a hp laptop series 15 r245tx. Initially I did not face any problem till 1year. Then after 1year when the warranty got over. It started show its problems. Nowi am unable to close the laptop's screen. If I am trying to close then its breaking. I asked the HP service center. They are telling that I need to spend ₹6000 for its repair. And they said that a lot of laptops of this particular model are facing the same problems. It is a manufacturing defect. Then why should I pay 6000if its a manufacturing defect. Please I request a response from HP care

We have purchased one printer hp deskjet 5820 all in one batch cn61p1g095 from wellknown computer pvt ltd. Somdatt plaza, kanpur

Against his inv no.4787 dt.16-9-16.

In this regard we would like to inform you that from last 5-6 days printer is not giving proper printout, so i request you please visit our office and

Resolve the problem of printer.

Hello,

My Case ID is [protected].

I had registered my complaint on 2nd May, 2017. I was facing some issue with the hinge of my laptop. My laptop is currently in Warranty. I was told that an engineer will visit my place the next day. I waited till 5th May, no technician came. Then I called on the customer complaint number again, and I was again told that an engineer will visit my place the next day. But again that didn't happen.

Then I called on 9th May, they promised me the same and transferred my call to the service center where they said that they will write mail to the higher authorities about my case that no action has been taken and will send someone to check the laptop.

And today is 11th May, 2017. From 2nd May till 11th May, no action has been taken. HP is not ready to take any responsibility. I am using your products since forever and being your valuable customer is this what I get in return? Mailing you and calling you again and again, staying on hold for over half an hour and still getting nothing in return? What kind of a service is HP providing? Is this your standard? The customer is waiting in anticipation and nothing fruitful happens. Every time I call the customer care, I have to waste my time in explaining the case again and again. They put you on hold and forget. They tell you that they have assigned you an Engineer who never visits. They re-confirm my address as if they are really going to send one. I have no idea what is going on. The condition of my laptop is deteriorating day by day. And, if it gets in a non-working state soon, HP will be responsible for that.

This whole experience of ten days with HP has been really really disappointing.

Take an action as soon as possible. The service center has just promised me to mail the higher authorities but I am assuring you that If an Engineer doesn't visits my place and repairs my laptop by tomorrow, I will surely write an e-mail to the higher authorities.

Regards
Your Disappointed Customer
Lalit Mishra

Dear sir,
I would like to tell you that i have purchased a printer (Hp laserjet pro mfp m132nw) from hp store on 19/4/2017.
The salesman told me that he will register my product for 2year warranty or he will give me a website where the 2 additional year warranty extended whenever you want to register and which is included in offer they provide, when i purchase which he (Salesman) never give me that (Website address). He also did not tell me about you have to register in 7 days and if nobody tells me about that, how can i know that this is your company policy?
And today when i call in store for additional year warranty they said you have to purchase that. The manager's behavior was not as your company standards. I have also send a mail about this problem i am facing to consumersupport. [protected]@hp.com from [protected]@gmail.com on 8th may 2017 and till now they haven't responded. This is what service you provide to your consumer.
You really need to look into this matter and solve the problem i am facing now.
Thank you
Shubham salecha

Battery not Charge after supply provided to Laptop. When Switch off power Supply to Laptop get Off Immediately. So, Please Replace Battery of My Laptop because Laptop is under warranty. Laptop is purchase from L&T Mumbai PO No. - [protected]
1) Laptop is HP Make Pro Book - 430 G2.
2) Product - K1C76PT#ACJ.
3) Laptop Sr. No. is -CND54360NQ

Please Provide New Battery as early as Possible.

I ordered 64 gb pen drive of hp make from your site. Pen drive was delivered to me at right time and right place. But pen drive is not working. I tried a lot of time to register a complaint via e-mail but not able to convey it to you. It is taking long time. Now it is requested to replace my pen drive or give back my money as early as possible.
Anant prabhune, satara, maharashtra

It is inform that the case related to bsnl hajipur, vaishali, bihar.in this regard case no. [protected] product serial no, vnf3r18307, product model no p3105 (Hp printer). The iqor muz. Has been replaced fuser by job card serial no. 2329 on dated 12.04.2017 at bsnl hajipur xge office vaishali, bihar. After replacement of fuser case no. [protected] has been got out of order due to same previous problem. It is not good sign for warranty period. So that pl take the issue on urgent basis.
From:- accounts officer tr
O/o tdm bsnl, hajipur
Ramshish chowk
Mob.- [protected]

I had purchased a HP Deskjet GT 5820 all in one series printer on 08.02.17 for Rs.12500/-. The printer was working fine but suddenly in the evening of 01.05.17 I found that the black ink was leaking heavily. The ink got fully drained by the night. On 02.05.17 I called the service center on their toll free number and a technician was booked for the service who attended on date. When he opened the printer it was found that red ants have damaged the ink tube and hence the drainage of the ink. The ants were not visible from outside hence I could not take any measures. The company also does not allow any tempering by customer himself and the technician who attended for the service was also unaware reason before opening the printer. Now, the technician told me that due to damaged tube I have to change whole set of head and ink tank. He sent many photos and videos of the printer in my presence and promised me to convey the decision taken by the company men regarding repair or warranty of the printer. But they did not informed me regarding their decision until I called on 06.05.17. They informed me that company does not manufacture the set which I need for the replacement so, I have to buy another new printer.
Please help.

I ordered for cartdridge for my Deskjet 1010 printer on line and from HP sotres, it was delivered the same day. When opened the cartdrudge and inserted in my printer, it shows that the supplied cartdriges were incompatible and I could not use it. HP is supposed to be a reputed company. It is not expected off from HP. The cost of cartdrige delivered was Rs. 1442, where as, for searching and going to the authorized replacement centre, I have to spend about Rs. 700, which us nit acceptable. why don't the company arrange to replace the bad cartridge at home?

Respected Sir/Mam,
I am working over my presario cq42 from very long year till now, thought from Last couple of month I was not able to onn my this lapi as because I was outside our current location for my office responsibilities, currently I came return back to my existing location and try to onn my lapi cq42 so that I can do my credentials data, though my lapi showing nothing in my lapis screen only blank screen is showing everyday my cd drive is opening closing also while I tried. My external keyboard is showing keys on such as name lock caps lock onn. But my screen showing nothing please help me for my this issues my lapi plays a vital role for my credential work which is not showing anything over my lapi screen, please help me which will very grateful to me for my career as because I do have all my file over there in my lapi, currently I am from a very remote area in assam state India. I am looking for my new job anywhere that's why the reason behind me that currently I can not afford such money to buy a new lapi that's why I am trying to resolved my lapis issues so that my lapi will be work actively without losing such amount of huge expenses, please help me. Thanks & Regards
R K DAS my previous location was Kolkata india lapi also, but my current location is Assam India. I am looking for new job also also as I have resigne my existing office job at Kolkata after have done my job responsibility more that 6 year. Please help me sir/mam that will be very grateful for my entire life cycle.[protected], [protected], [protected] & [protected] all my Cell phones no.
[protected]@yahoo.co.in
India

Bought Pavilion X360 I5 7gen 8 gb ram laptop on 20 April 2017. The laptop is pathetically slow and takes 20 minutes to start. I have not uploaded even 1 mb of data in the laptop yet the performance is so downtrodden. Moreover have been visiting the store for a week now yet no resolution. Cannot expect to buy a product and face these issues in within a week.
People are not fool to pay you 65 grands and expect such products. A humble request to please refund the money or arrange for an exchange .

We have purchase a laserjet pro color mfw m177fw printer on 05.04.2017
& we are too much disturb from this printer. The case id is [protected] & order id :- bjtc2631,
We had book complaint on 17.04.2017 but till date we have not receive any resolution on that.
& customer care person says that engineer will check the same & after that he will make report for changing the same but till now no any visit done.

Very very pathetic tech support from HP India and iQor (HP Service partner). Beware – HP supply refurbished parts. I was forced to scrap my HP all in desktop due to pathetic service. It's time to share agony towards HP service issue. All in one desktop PC is down since Dec ’16. Technician visited multiple times but to no avail. Apart from main complaint, few more issues have arisen due to negligence and lack of technical competency. HP is yet to resolve the issue inspite of many calls since then. Call got closed by them to meet their KPI. HP delivery managers don’t respond to mails. I am sure HP is not going to fix the issue but I can request you to re-think if you want to be HP loyalist. Never Ever make a mistake of buying HP products. Please share this post on Social media.

I am Aditya thapliyal.
I have registered a complaint on the support line regarding my touch and touch pad issues 5-6 days back.
My laptop screen is not working well .
Screen is having multiple touch bubbles due to which i cannot use my laptop.
Support executives made me install all the drivers and softwares they have yet not solution came out and they keep igonoring my problem with a new software to install everytime i call them .
My complaint id- [protected]
I am experiencing worst thing in my life after buying this company's laptop.
There is no concentration about customer's support.
My laptop is in warranty period yet not onsite warranty is given to me.
WORST LAPTOP ANYONE CAN BUY!!

My Email- [protected]@gmail.com

I am really disappointed by your service. I got a hp laptop on 6 th nov 2016 and as a diwali offer you were suppose to send me the bluetooth speakers within a month, and i haven't got the same as yet, inspite of calling u so much and talking to your customer service people they all just have a single thing to say and frm 5 months m hearing the same thing. I want my bluetooth speakers till the end of april because i wasn't mad to pay u guys on time whn u can't deliver things on time.
Ref no[protected]

This has reference to above subject and we would like to draw your kind attention that we had purchased All-in-one printer bearing model no. M 227 DN 23/01/2017
Further we like to submit that from last 3 months we are facing problem in the printer which was brought in to knowledge of service engineer, but sadly to say that we are facing very bitter experience in getting the service from your service engineer as from last 3 months we are just hearing excuses and excuses from him and not getting any solid solution. Also please note before 3 days your Mr Bhuvnesh Adhia and Jayant Panwar committed that he will make sure that Printer going to replace with new one and on his committment we had inform our client accordingly, but today all of sudden he informed that now printer will not be replace and only they will change drum, well this type o[censored]nethical and unprofessional not acceptable to us and our client who had spent money and trusting your product and to get false commitment and have to wait for such an abnormal period wherein at last it feel like cheated and this type of working attitude from an reputed company like HP is not at all acceptable.
Well above was the history, now present is that our client is now very much annoyed with it as after spending money he is not in position use his gadget, hence now demanding replacement of printer with new one
So request you kindly look into matter an arrange to replace the printer and advise us time frame for getting same done, else our client will left with no other choice then to proceed with Consumer Forum
In view of above we request you to kindly look into matter on immediate basis and revert us with concrete / favourable reply so as to close this matter amicably

HP gave an offer in the market that with the purchase of the printer, they are offering - FREE Cartridges. Invoice & Sticker on the product is attached.
On none, any kind of Terms & Conditions are mentioned.
Now, they are telling me that there was a limit of 15 days.

How could I assume the T & Cs at my own.

They made the Terms & Conditions and chose to keep it in their office and now when I am asking for the offer, they are telling me that it was supposed to be asked within 15 days of the purchase.
How in the world they expect me to assume the T & Cs !!

Friends Never Ever Make a mistake of buying HP products. I was forced to scrap my HP all in desktop due to pathetic service. It's time to share agony towards HP service issue. Call was logged in Dec 16. Technician visited multiple times but to no avail. Apart from main complaint, few more issues have arisen due to negligence and lack of technical competency. They are yet to resolve the issue inspite of many calls since then. Call got closed by them to meet their KPI w/o service Engineer visit. I am sure HP is not going to fix the issue but I can request you to re-think if you want to be HP loyalist.

When I am charging my laptop, laptop is start, but battery not charged, when I unplugged the power cord laptop is going to shutdown.I have working without unplugged power cord I am unable to work, because laptop immediately going to shutdown. Product description: HP 15-r032tx Notebook PC Product number: J8B78PA Serial number: CND433564S, Warranty status:Covered under Extended warranty, 5 months remaining.