HP India Complaints & Reviews

Hi,

I am regularly trying to reach out to hp customer care India for the laptop .

But they are not providing any updates.

Even the link they share also says not dispatched.

I have talked to support for this, but they are just giving false promises.

But there is no resolution.

Please help me what to do in this situation.

Thanks,

I have bought a brand new HP laptop recently but the screen light is flickering and so I complained to HP support on 27/05/2022 and in return, the HP support team started my case with the number [protected].

Its almost one week but the HP support team is unable to resolve my laptop flickering, and I have tried to explain them that the technical person needs to be visited at my location or I can take the laptop to HP local service center, but they have not yet come to any decision and every time, the HP support team tell me that they will reply within 24 to 48 hours, but thy cannot resolve the issue immediately, and I am suffering.

I have a question for HP, does all the customers who have HP brands suffers similar like me whenever they are having any issues with their HP products ?

Now, I feel it was my big mistake of purchasing HP product as the after sale response is is very very poor because till 6 days, neither HP is able to give me a satisfied answer, nor HP is able to solve my Laptop issue.

I feel helpless, but I am very sure never to buy or recommend anyone, any HP product.

Francis G.
+91 [protected]

I have bought a brand new HP laptop recently but the screen light is flickering and so I complained to HP support on 27/05/2022 and in return, the HP support team started my case with the number [protected].

Its almost one week but the HP support team is unable to resolve my laptop flickering, and I have tried to explain them that the technical person needs to be visited at my location or I can take the laptop to HP local service center, but they have not yet come to any decision and every time, the HP support team tell me that they will reply within 24 to 48 hours, but thy cannot resolve the issue immediately, and I am suffering.

I have a question for HP, does all the customers who have HP brands suffers similar like me whenever they are having any issues with their HP products ?

Now, I feel it was my big mistake of purchasing HP product as the after sale response is is very very poor because till 6 days, neither HP is able to give me a satisfied answer, nor HP is able to solve my Laptop issue.

I feel helpless, but I am very sure never to buy or recommend anyone, any HP product.

Francis G.
+91 [protected]

Dear Sir
I purchased one laptop from Dubai with worldwide Global warranty. Somehow the camera got disabled and hence i submitted same to HP service centre, kolkata, west bengal. They kept it for 1 week only to reply that since it is not made in India they cant get the parts. However they insist me to pay for the parts and get it repair hand to hand.
This is completely cheating and deceiving consumer trust on fake warranty. Take strict action against them.

Hi,
I have a HP laptop which details are -
Laptop product serial no- 5CG92514QO
Laptop product part no- 4WQ12PA
Product Description - HP Laptop 14q-cs0006TU
HP Care Pack Serial Number - XX6HZ9SG53C7

As my laptop is in warranty and it has damaged on top of the power button. See the attached image. So I would request you to please repair or replace my product within warranty.

I have already raise my complaint in HP with Ticket #292386 but he said that it will be repair with extra payment. While this is manufacturing defect and this is not damage by me,

I've ordered an HP Pavilion Gaming Laptop 15-ec2146AX gaming laptop by making a discounted deal
on hp.com on[protected] and the sales manager assigned to me is Ms. Akriti Rai. As per our
conversations I've made the payment via Company's Account which took 2 days to get verified and
still on hp's portal, my order is showing me the status as "Wait for Payment" As per Ms. Akriti it was t
be updated by today but that is not done and also there's no response from HP on emails I've sent
asking for help. I tried calling HP also but then it seems to have no help.
I'm a disabled person with 75% blindness and it is very hard for me to manage all this. Daily from last
5-6 days I've to ask Akriti multiple times for help but it seems to be not working. I don't know what can
I do as in today's digital world it is taking too long for the order to get processed. I need the system so
I can do my work and the payment is also done by the company for which I work. So, I also have to
respond to them for all these delays. Please help me. I've attached all required details. I’m trying to
do my work very hardly and when there is this type of issues it demotivates me and the same puts
down my performance.

Purchased NEW HP gaming laptop from HP's registered dealer worth 67, 500 rs . I Have been facing hardware and software issues . I'm unable to use a laptop as it heats so much that it cannot be touched your skin hurts literally if touched mistakenly. . It hangs now and then, irritating pop ups get displayed, my data got deleted, it restarts automatically and the fan makes so much noise while spinning. And the main problem is it heats. The laptop heats so much that I get afraid that it doesn't burst out so I have to keep it aside. I called Hp customer care for more than 50 times and even dropped multiple mails. I got no valid response and kept my call always on hold . Simply kept telling me that we've raised a complaint and the technician will come and replace the defective part(fans). As I mentioned I've purchased brand new laptop and not used one then why should i allow the parts to get repaired or replaced. Also the product is in warranty .And after diagnosis and troubleshooting by the hp customer care department it didn't get solved and so the HP advisor himself advised me not to use the laptop. I hve not been able to use the product smoothly for a single day .. My projects are on hold as the laptop is not usable and payments of the same are on hold. I invested my 8 months salary in this product . I trusted hp and bought such a costly laptop as it has 2 fans. This attracted me most to purchase it and now the main feature has turned out to be a major issue. This was my hard earned money and this is what I'm supposed to get from Hp? My money is now blocked and that too in a product that's of no use to me. What about the opportunity cost of that amount? About the loss? About inconvenience?
So my point is they (without asking me being the customer ) arranged another fan and arranged a technician's visit to remove the current fan and place another one. I'm not gonna agree and allow this . As i Haven't purchased a used or second hand product. I bought new so why to go for a replacement? Or repair?It seems Hp doesn't run and trials on product before delivering .1) And if they did then they might have found the defect and then too delivered it.2) And if they didn't find it then how can they expect customer to find the defect in a period of such small duration of 14 days? I'm so frustrated as I want full refund and they aren't helping me with it .
I'm so tired and done mentally with HP's after sale service as I'm now done calling them so so so many times and pleading them to consider my issue and pass my full refund
All i think is it's a scam and harassment by HP .
I want to get my full refund.

Looking for a satisfactory response and help from your side

Thanks

Yesterday I filled petrol rs.2000 at Rahul Petroleum Rajgurunager. and travel to Sangamner. While returning to Pune the same day I saw the petrol indicator was low. So I checked the petrol tank and saw that the cap off the petrol tank wasn't tight. The employee was female. Now in a which way should I take this incident was it done purposely or by mistake? I have a gut feeling that she hasn't filled the petrol. Now, who is responsible for my loss. And now I will make sure that I will not fill petrol from HP pumps all over India also I will warn my family and friend circle that do not fill petrol from the HP. I hope that you will take some strict action about this whole incident. Herewith attached is the credit card payment receipt for your reference.

Regards,
Rajesh Somani
Regional Sales Manager Pune
Malpani Group
(Sangamner)
Mobile no.[protected]
💌 [protected]@gmail.com

ALERT: You've spent Rs.2000 on CREDIT Card xx4811 at _RAHUL PETROLEUM. on[protected]:09:51:50.

This is for your kind notice that I brought my HP Laptop - Envy 15-ep0123TX from SOUNDRY COMPUTERS, Shop No: S12, HP World at VR Mall, Anna Nagar, Chennai on 29th December 2020 worth of Rs. 1, 50, 000. The laptop was in good condition for 1 year and 4 Months. I got this laptop for education purposes only.

On April 25th, 2022, suddenly my laptop was not getting switched on. I plugged in my battery but still the system is not getting switched on. And the battery power indicator was blinking. Immediately I followed the procedure as follows:

1. I called HP Support number[protected] on April 26th, 2022, at 07:47 PM. They gave me the HP service person contact number (+91 – [protected]). I tried calling but the number was out of service.

2. Then I made a visit to HP Authorized Service Center in Skypro Technologies Pvt Ltd T.Nagar, Chennai. They did not diagnose the laptop and said they need three days’ time to let us know what the issue is. I asked that my data and files are inside the laptop and give me the backup. They suggested me to go out to any Service center to get the data out as the laptop is not in warranty. I wanted our HP system to be safe and secure, by considering the safety aspect of my files and system, I reached the HP authorized service center; however, they told us to remove the backup from any service center. This really made me disappointed.

3. As my files are in the laptop and considering the safety, I did not give the laptop to any service center, and we wanted HP to investigate the issue. So, we went to the showroom (Soundry Computers, HP World) where we purchased our laptop. In the showroom they tried using different chargers, but the problem remains the same. Then they told us to call the toll-free number. As we were already disappointed calling the HP customer support toll free, we requested the showroom executive to help us. Then they called the HP support and the ticket number ([protected]) got generated, they told us the service person will visit our house in the next 48 hours. But no one from the HP service center reached us to diagnose the laptop. Instead, they sent an email of the quotation of Rs 86, 563.90 for changing the motherboard. I never expected such a latent defect.

I purchased a laptop worth Rs1, 50, 000 (in EMI) and within one year 4 months, motherboard issue and there was a quotation of Rs.86, 563.90. Is this what the solution that HP is giving me for trusting your team. I am roaming continuously calling the showroom and service center, there is no proper response. As per the HP call center, no one visited our place to diagnose but they sent a quotation. Kindly give me a solution for this. I am very much disappointed with HP and its service.

On 9th May, around 4:53 pm a person from HP call center contacted me again and insisted me to contact the same service center at T.Nagar for my laptop issue and she again directed me to the outside service center for the data backup. And she also said the diagnosis of the laptop will be free of cost.

This is not what I expected from your HP team.

I wanted a permanent solution for our laptop as it is a new laptop which was given to me with latent defect.

I also wanted my data to be safe and I wanted HP to safely take the data back up and give me. I don't want any other outside service center to service my laptop.

One year and 4 months, a new brand HP laptop worth Rs. 1, 50, 000 with only minimal usage is getting motherboard issues and HP is suggesting us to take our data from an outside service center.

I am really disappointed with your service and the brand HP. The amount of advertisement HP gives to make the customer buy a laptop, I don't think half of the effort has been made by them to the same customer who is facing an issue with the laptop. That too within 1 year and 4 months.

I need a resolution for my laptop and my data/files.
I need a replacement of my laptop, as it is a brand new latent defected one.

Kindly do the needful.

I have purchased extended warranty pack on my HP laptop by paying approx 8000/- INR. Now touch pen which come as accessory with laptop is not working and customer care is denying to service that stating only laptop will be covered after original warranty of 1 year. Why this term and conditions has not been notified to me while purchasing? The extended warranty should cover same items as it was covering in original 1 year warranty. What is the mean of extended warranty that is so expensive then?

I have purchased a Hp laptop from "M/S Cas computers" which is defective in warranty period i handed the product on last month for repairing is said to me motherboard dead and returned me after 10days by repairing but it is not resolved again it shows on the screen " prepare automatic repairing" and laptop closed automatically.
So I requested you to kindly loged a complaint and replaced my laptop by a new one.

Back to School Offer. I was fooled into purchasing a HP Laptop given the offers for students.
I made the bill in my Name. There was no mention that Bill Name should be in students name.
I got 2-3 mails stating name mismatch
I resent documents thinking there is some confusion about the student's name. They should have mentioned clearly that mismatch between bill name and id sent. However, they rejected my claim and then gave a clear reason.
This is just fooling customers.Now they have closed my case. There is no way for me to connect and raise my concerns.
I could have gone for other brands with on the spot offers instead of trusting HP

I have sent so many emails to solve issue from one month.. nobody is responding.. nobody called me back even I requested a call back from hp official site. I feel like they are very cruel towards me. Please call me back and solve my issue ....

I buyed laptop just before 3 months now headphone port is not working i mean to say wired headphone not able to insert deeply & now HP is saying it is not covered under warranty as it is physical damage till date i uses wireless headphone but now buyed wired headphone and not working with system & hp is saying this is physical damage

Https://support.hp.com/ website is totally waste
No support from HP

My hp printer ink tank series 319 purchased through Amazon on 11/05/21 but its black ink is not working though tank is filled in What to do

I have purchased hp envy x360 laptop from reliance digital store. It’s been only 3 month since am using, the LED screen is popping out. It is covered with warranty and it is a manufacturing defect. I lodged complaint in hp for replacement but they are not ready to do it and they also not proving any solution.

My laptop ProBook 4410s power on LED blinking problem solution.

I am Home Pipe gas customer.I have been getting very high bill[protected] for 2 months) though my consumption is less.
There can be issue in the meter or any other issue.Want somebody to come and chek why the bill is coming high.
BP no .[protected]
CA no.[protected]

Dear Sir/Mam
I have purchased HP laptop since December 21.my camera is not working properly.pls slove my problem.