HP India Complaints & Reviews

I have purchased a HP notebook from cyber park kochi on 22.09.16 and registered for the extended warranty under "ONAM OFFER" . I have not received any e mail of the redemption code, which is required for the redemption.I have registered a complaint in the hp but no reply received.When I tried to register once again to generate redemption code, it is showing already registered.
Product Serial No. is CND 6262P1S

Hey,

I bought "hp pavlion 14 al010tx" laptop in the end of july & after a month the laptop's keyboard started dysfunctioning and in first week of september half of the keyboard completely stopped working. A service center engineer visited & checked it & says its a software issue, he told me to update the software & said that if the keyboard doesn't work after this update then again file a new complaint. [The engineer took my signature on the paper in which he wrote that this customer's keyboard issue is solved, although the issue wasn't solved].

Next day when i updated my software my half of the keyboard was still not working, again i filed the complaint on customer care & after a week, i found out that one key is popped out of my keyboard (the letter S), i tried to pop-in the key but the key was not getting inserted. The engineer visited me in approx 12 days (took so many days) & he says that its a manufacturing defect in the keyboard but because my "S" key is popped out they"ll not replace my keyboard.

After talking to customer care, I was seriously shocked because the key which is popped out is still working and the keyboard is in warranty & they are not replacing it. [The keys which are not working are E, R, T, G, F etc.]

The "S" key which is popped out is completely working FINE but due to the fact that it is Popped Out, they are not replacing my keyboard.

[The Matter of fact is that one key cannot destroy the whole keyboard specially if the key is working fine]

And the customer care knows that this is a manufacturing defect in this keyboard & they still want me to pay a handsome amount in order to replace my keyboard.

It is seriously very disappointing & unexpected.

I want my keyboard to be replaced by them as it is still in warranty,

Hoping for a reply.

Thankyou!

I am Pritam Talukder, i was bought a laptop model hp 15 ac 101tu. date of 03/03/2016. Few days ago i am noticed the laptops lcd have a white spot.
I am informed the hp assistance customer care. At the date 30/9/2016 They send to my home an expart engineer for verify the issue, the engineer see the problem open the display and verify it, and said me this is a display fault and i will got a company warranty.
But at the date 1/10/2016 the
HP support describes it as white spots or lightened localized areas and mentions that hitting with sharp edges causes this. But i am sure that no sharp edge damage happened to my laptop. Where can I get support?
I just need a justice !!
please help me

I purchased a laptop hp pavilion notebook 15-au003tx
From hp service centre. I've been informed that i have to pay 2999 for 3 years onsite warranty, bluetooth speaker, theft insurance, hard disk drive and an antivirus. They have said that the hard disk and bluetooth speaker will be delivered maximum within 4 weeks. It's already more than a month but i have not got any message even about the product being dispatched. I have mailed hp redemption support countless times but they are not even replying. There is no way i could contact them and i have not got any confirmation about my 3 years warranty too. I advice the hp authorities to be a bit more professional and keep the customer informed if they are not able to meet the timelines. Please help me in getting my product delivered as promised.

My redemption code is 90236003.

Saurabh sirothia
[protected]@gmail.com

Sir,
I am regretting to inform the persons who are responsible for the service of the hp brand computers in india. Ours is a research organization (Icar) which is responsible for research and education through its 107 research institutes and 73 agricultural universities located across the country. Indian institute of soil science is one of the units of icar.
We have purchased few computers hp brand during the current financial years june 206. Unfortunately one of the computers issued to me has developed some problems
Problem : computer after some time display a message that your computer developed some problem and the error is being identified and then display 10% to 100 per cent and finally stop. To work you will have to restart after doing power off. This is repeated at an interval of 15 to 20 minutes.
To rectify the problem a call was made and the lady after so many tests (Bios, f2, f10 etc.) asked me to send minidump folder which was sent to her. I was assigned case no [protected]. This process took two hrs on line. I am sorry to tell you that there was no response from your side. Since i was not able to work so again i called the service centers and history repeated without ant results. Again once more was contacted and he also asked so many questions without any progress. I pained to write you that yesterday i called again after waiting. The men took the phone and again asked me to go all test again in spite the case number he was having. Your survive person are enjoy to reinvent the wheel time and again. Is it possible to hold phone for hrs. Together and tell my hands are paining. Moreover, i am not paid for this, you might be paying for this.
Now with this back ground, may i asked you to do some to get the computer repair? Should i throw this computer and purchase the new one?. Please tell me.

[protected]

Above printer do not accept black cartridge, its service center at Nagpur. Address is
IQOR Global Services India Pvt Ltd
1st/Floor Plot no 164, Above Remond Showroom Near Sai Mandir, Vivekananad Nagar, Wardha Road, Nagpur, 440015
contact -[protected], [protected]
They quoted 850/- for ex service center and around 1250/- for on site service, which is too much for a printer cost around 6000/-

Sir,
I Kunal Shaw residin at 160a andul road, like to inform you that i have bought a HP printer (deskjet nk advantage 3835) from flipkart .date of purchase 10/08/2016. Moreover i would like to inform you that the dispplay panle of the priner is defective and i have registered a complaint in hp.com/go/support.
but no service person been send to rectify the problem.further there was a gift scheme of free ink catidge (1 black & 1 colour ) but no informatin was provide to me regardin claim of free cartridge.i have registered my printer in www.register.hp.com but now they said that within 15day (from date of purchase) i have to register my product in (hpshopping.in/inkadvantageoffer)
but how can a layman can know that where to register for free gifts.
so i made a call to hp and they asked me to register my product withoutinforming wehere to register it
and so i registered my product in site that is printed in their instuction book.

please help me to claim my warranty and free ink cartridge black and colour

i hope you will do me the needy.
Please find attached complaint no / scan copyof invoice & instruction book .

My laptop HP ENVY Notebook - 14-j008tx not working since june 2016 and purchased in may 2016.
i had logged a complain to HP.
Engineer came and visit 4 times and replace the motherboard and ram and after still not working they send a mail that its liquid damage.
my question is if it is luqid damage hP can say it in first visit in 3rd visit they replace the mother board and ram and in 4th visit they had not say anythin just send a mail that its luquid damage.
My case ids are
[protected]
[protected]
[protected]
[protected]
Please let me tell HP will work on it or not.
if HP will delaying then what about my warranty already spoiled 4 months.
why HP is not serious about this matter.
for further crosspondance please mail on
[protected]@nectar.org.in

I have bought a HP blue too the speaker hps6500 model which stopped working abruptly, and its with in the warrenty period, I tried calling HP customer care but the response was very worst they don't even have at least 1 percent in helping the customer, I came to know there is a door atop aaaistence for HP but when I called the local HP service center they say its not there for blue tooth speaker I don't understand why is it not there please contact me for further info please help me in getting this resolved my number is [protected]

I have purchased the above printer and using since last 2 years. So far the service was very good. Recently when i switched on the printer, there was no power connection to printer. Even i tried different plug points and also a new cable, but same result. Printer was taken to hp authorised service center "ensure" in bhubaneswar for repair. Though it was there for 15 days with them, this small problem could not be rectified. Finally they returned the printer to me with a reason that the part is not available.
I have observed that hp is going a very big way for publicity for its wireless printers and even customers are being attracted to this. But if the spare parts are not available, then what will be the fate of these customers. Will they also be forced to throw away their printer after using 2 years only? Hp should have been honest in declaring that this is a use and throw product as no spare parts will be available. Or is it the fact that the authorized service center is not equipped to handle this problem. Can any body give me a solution to this problem?
Sidheshwar sahoo
[protected]
[protected]@hotmail.com

My complaint ID no 1378529
Ha ha, more than 13days passed and I am still to get any reply from your customer service department of renowned HP. Do not send me any reply further because I will not be wasting my time reading it. Also just FYI your authorized service department Cyber Works of 10A, Hemanta Basu Sarani, Kolkata 700001could not be able to assess the defect in 15days where as a local repairer repaired it just in 5 days and that too charging only 700/-
A free advice to you -- concentrate equally on service issues along with selling your product. Wishing you all the best in your endeavors.

Baldev Sony

I have recently purchased a new laptop from baba computer pune. 5 days after purchase the are asking me to pay more money or return the laptop. They claim that they are doing so after receiving an email complaint from hp, intiated by the nearby authorised dealer
I have purchased the laptop fair and square after making multiple enquiries. If this travesty is intiated on hp's part then put a stop to it. Also inform the dealer and his assocites not to harass or contact me or i will not hesitate to launch a legal complaint

Pushkar nagpure

Sir,

I have purchased a HP note book ( 15-ac101TU; Serial No:CND 54603M0; Product No:N4G35PA#ACJ) with Onam special offer (additional two year warranty at a nominal rate) on 11th September 2016 from Reliance digital, Calicut, Kerala and registered the same with HP site on 15th september 2016 and not received any redemption code on that .After that i again registered on 22nd September 2016 and received redemption code :90266531, latter stage HP team replied as bottom

i herewith attached the proof of my registration on 15th September 2016 at 2.13 AM and purchase bill

Mean while i keep in touch with your call center and live chat.i have no time to spend much on this issues
the issues as misleading advertisement and cheating

There is a case id which register on 12.8.16

And its 26.9.16 today

Means after 45 days the complent still not solved
Case id ([protected])
Customer name - sunil dhakad
Contact no.[protected]

From-
Jai taurani from british computers and services
Reseller of hp products
Contact no. [protected]

Note - after this case i was thinking to stop sales of hp products

Dear Mr. Manish,

Thanks for the reply. I was very busy and so could'nt revert back in time. But now I am free and can take up matter further.

As per your suggestion Mr. Bimal was contacted and he arranged one meeting with Mr. Umesh. My spouse explained him the problem. But he refused to accept either of the solution. He said that he will return money only when he will replace the existing screen (LCD) by old one. When asked to him that show us the old screen (LCD), he showed one LCD. On asking that why the replaced part is not handed over to us, he said it is not the practice. It was asked him to provide us the details of new screen(LCD) (like part number, manufacturer serial no., waranty etc.) he was not having any details. He further informed that in most cases they are using china parts to have a good business as their cost is very less. On informing him that you have given three months waranty and it has happened on the same day of delivery you have to replace the LCD with new one. On this his contention was the problem is not in LCD but in touch screen.

I don’t understand where the problem is. First formatting, then in mother board and now in touch screen. It is clear that duplicate part(having no warranty) is used assuming it will work for
Three months and again he will get the business as the part is not going to last long. This is clear cut cheating and matter needs to be raised in consumer court.
Now you have informed that Geonet is not your authorized partner. Please see the attachment. Also on Google if you will ask for HP service it is opening with Geonet. Why?

I have gone to get my laptop repaired not in the name of Geonet but HP. Your saying that it is not your partner then why he is putting this certificate in his shop. You are supposed to take action for misusing your valued name HP. See how the business is being done on the name of HP if your contention is correct.
As per consumer act, the replaced part has to be returned to the customer but it was not. Why?
The details of part no, man ser. No. etc has to be maintained in the register in proper way but your business partner have nothing. Does HP work in this way? If it is so then I will have make your customers aware about this through Facebook, Twitter, Whattsapp etc. I will have to make all recordings public.
Anyway now it’s enough. I can wait for just two more days. Kindly arrange to refund me RS. 7500/- failing which I will be moving to Consumer Court asking for Rs. 50000/- compensation.
Thanks and Regards,

Sandeep Joshi

From: sandeep joshi
Sent: Monday, September 12, 2016 9:38 PM
To: Kishnani, Manish
Subject: Re: Unprofessional way of giving service to customers.


From: Kishnani, Manish
Sent: Thursday, August 4, 2016 4:50:42 PM
To: sandeep joshi; Bimal Kumar Singh; CSS_Service Head
Subject: RE: Unprofessional way of giving service to customers.

Hi Mr Sandeep

Thanks for your mail and concern raised .We would like to inform that GEONET is not our HP AUTHORIZED SUPPORT PARTNER but as per below mail we have taken a matter with Mr Bimal who is reachable on [protected] and as per him team has tried to resolve as per the reported problem still in case any further support required Bimal is ready to discuss.

Request you to please discuss the same with Bimal directly he will mutually try to address the concern raised .

Please do revert and confirm in case any further assistance required will be happy to serve you.

Thanks and Regards,
Manish Kishnani
Cell :[protected]

From: sandeep joshi [mailto:[protected]@hotmail.com]
Sent: Friday, July 29, 2016 11:18 PM
To: Kishnani, Manish
Subject: Re: Unprofessional way of giving service to customers.

Thanks a lot for your prompt action.

Regards,

Sandeep Joshi

Sent from my Samsung device

-------- Original message --------
From: "Kishnani, Manish"
Date: 29/07/2016 8:44 a.m. (GMT+03:00)
To: [protected]@hotmail.com, Bimal Kumar Singh
Subject: FW: Unprofessional way of giving service to customers.
Hi Mr Sandeep

We sincerely regret for inconvenience caused . We have discussed the same with Geonet and I am looping Mr Bimal to look into the below reported concern and get this addressed on priority.

Hi Bimal

As discussed please refer the below and confirm.

Thanks and Regards,
Manish Kishnani
Cell :[protected]


HP
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: sandeep joshi [mailto:[protected]@hotmail.com]
Sent: Thursday, July 28, 2016 2:03 PM
To: CSS_Service Head
Cc: [protected]@geonetindia.com
Subject: Fw: Unprofessional way of giving service to customers.

To,
Mr.T G Sureshbabu
Director – HP India
PPS Customer Support & Services

Dear Sir,

First of all i am very thankful to you as your's is the only email ID i got from the net for customer service with the words

"We believe in Customer First Culture
We believe in exemplary
customer service and if we
haven’t met your expectations
I would personally like to hear
from you." I hope at least somebody will hear me.

I didn't find any email ID on your site for customer service at any of your branch offices like Mumbai, Ahmadabad etc.
Dear Sir, Myself Mr. Sandeep Joshi residing at New Panvel. I have elaborated below my grievance in details.

First of all the customer service people tried to extract more money from me. The reasons mentioned by these people found absurd like formatting the laptop for screen problem etc.
They have charged me Rs. 6500/- but not resolved my issue thoroughly.

Sir, why are you giving the franchises of your esteemed company to such people who doesn't even bother to reply the customers even after seven days.
I sent an email to Geonetindia on 21/07 and unfortunately I didn't receive any reply from them.

In the process they damaged the screen guard and not even apologized for that.

Sir, you are my last hope to resolve this issue. I request you to kindly redress my grievance in full i.e. to refund me my balance Rs. 6500/- and also the cost of new screen guard of Rs. 1000/- OR get me a 100% perfect touch screen replaced with the new screen guard at no extra cost.

Thanks and Regards,

Sandeep Joshi.

From: sandeep joshi
Sent: Sunday, July 24, 2016 4:40 PM
To: [protected]@geonetindia.com
Subject: Fw: Unprofessional way of giving service to customers.

Dear Sir/Madam,

This is the first reminder. Also I would like to inform you that luckily I have the voice recordings of all the calls and meetings. One sample I am giving you here.
I hope some positive reply will be soon received.

Thanks and Regards.


Sandeep Joshi


From: sandeep joshi
Sent: Thursday, July 21, 2016 5:04 PM
To: [protected]@geonetindia.com
Subject: Unprofessional way of giving service to customers.

Dear Sir/Madam,

On 20/06/2016, my spouse and daughter went to HP World, New Panvel as my laptop screen was not showing anything. This laptop was purchased from Gulf and was not in guarantee period. The HP world representative informed that he will send it to Vashi office and then let you know the exact cause of failure and charges for repair.

After two days, phone call was received saying that screen is faulty and needs replacement. He informed that if touch screen is to be installed it will cost Rs. 9500/- and screen with no touch will cost Rs. 6500/-. So it was informed to install screen with no touch.

Next day phone call received by my spouse from your company that mam we have installed the touch screen and now it will cost you Rs. 8000/- instead of Rs. 9500/-. My spouse told him that as it is now already installed and will cost 1500/- less, it is OK.

On 28/06/2016, my daughter accepted the delivery of laptop by paying Rs. 8000/- by card at New Panvel. While accepting the delivery, my daughter noticed that the touch for some of the part of screen ( Right upper corner) is not working. On informing, the guy told her that it needs to be formatted and will cost Rs. 2500/- He informed that once formatted it will be OK.

My daughter took the delivery of laptop that day. I took the laptop again to New Panvel office on 06/07/2016. I told him that you have installed new screen and if it is not working properly, it is your responsibility to get it corrected at no extra cost. Also the screen guard was found intact. I asked him how the screen is replaced without removing the screen guard, he told me from backside. The counter man told that engineer is out so he will ask him to check and then will call me back.

No call received for three days. On 09/07/2016 in the evening, I again visited the New Panvel office. The Engineer was on site. I asked the counter man to call him on his mobile. The engineer became ready to format with no extra cost but said that I need to take out my data. I immediately went home and gave him back the laptop to format. I told him that formatting will not solve the problem but he informed that Vashi office has told him to do so. On Monday Mr Hanuman called me and informed that by formatting problem is not solved and needs to send it to Vashi. I said OK.

Till Thursday, 14/07/2016 no call received so I called Hanuman. He told me to call Vashi office. So I called Vashi office. Mr. Umesh from Vashi office informed me that there seems to be some problem with motherboard. He will confirm and will let me know. Again after two hours I called him. He told problem is with mother board. I asked him to fix the problem at no extra cost. But he said no. Then I asked him ok, if this screen having problem with mother board then replace this screen with non touch screen. To which Mr. Umesh informed me that if we will replace this with non- touch screen then there will be a gap between the screen and we will have to put the tape on that. I said him but initially you have not informed me this when you told me the charges for non- touch and touch screen as Rs. 6500/- and Rs. 9500/- To which he was not having any answer and he told that Panvel office should have informed you about this. He told me that he will refund me Rs. 1500/- and will ask Mr. Hanuman to send an e mail to HP regarding this to get the problem attended and let the laptop be as it is. I said Ok and collected the laptop and Rs. 1500/- from New Panvel office. While collecting the laptop it was found that screen guard was damaged at the portion where touch is not working.

After going through all this do you think that the service of HP is up to the mark.

1) Initially giving the costs for non-touch and touch screens as Rs. 6500/- and Rs. 9500/-. Then fixing the touch screen without customer’s approval and then giving Rs. 1500/- discount.

2) Then asking money for formatting the laptop from my daughter and when I came formatting it free.

3) And then saying it is motherboard problem. Then saying non touch screen will malign the look of laptop and refunding Rs. 1500/-.


Sir/Madam,
I have not got corrected the fault of my laptop to 100% satisfaction and you charged me for Rs. 6500/-. My humble request to you is to refund me my balance Rs. 6500/- and also the cost of new screen guard of Rs. 1000/- within seven days failing which I will have to proceed further in the matter with either consumer forum for compensation or with police under IPC 420. OR get me a 100% perfect touch screen replaced with the new screen guard at no extra cost.

Your early action shall highly be appreciated.

Thanks and Regards.


Sandeep Joshi

Worst performance by hp. I bought this laptop in jan 16 online thru in amazon from a pune dealer, paying 53k has been consistently giving me problems ever since i purchased it 8 months ago. No use of the warrantee they give, since hp customer care people have many reasons to deny u service. I have used many cheaper laptops with better performances earlier. Never ever buy laptops from hp. Very poor built body. Keyboard letters started fading already. Mousepad polish peeled off on its own. Windows 10 frequently gets updated disturbing all days work. Frequent hanging of system.. Sometime even automatically restarts.. Worst worst worst ever performance. I am totally dissatisfied.. Worst of all, when i complained, they asked me to pay 850/- bucks just for someone to come and diagnose the problem... Please never ever purhcase from hp..

Urgent issue complaint no. [protected]

Hello Sir/ Ma'am
Few months ago my printer was not working properly so I called HP then I got to know my black cartridge is not working and I am supposed to send it to nearest service centre which is Agra around 100kms from my place. So I did courier a month ago to the agra service centre and today a month ago I called HP again to know why I haven't received cartridge back after a month so I have jst given two different no.s two times, all were either not reachable or switched off ([protected], [protected]- jaiveer singh) & ( [protected], [protected]) I use printer for home consumption and I am unable to print a single page since two months.
Just giving no.s wont help my issue . Kindly look into the matter as early as possible as its already 2-3 months gone since I am suffering.
I will highly obliged to you.
Thanx a lot.

Contact no.
[protected]
[protected]
E mail id - [protected]@hotmail.com
Address- Prem nishan dodhpur Aligarh - 202002
Sent from my Windows Phone
From: faiz hasan
Sent from my Windows Phone

I am a government employee in pwd kerala. I purchased a printer on 11.08.2016 from logtech infoway pvt lmd, tc-14/730, museum, nandavanam road, vikas bhavan po, thiruvananthapuram. But this printer has to be under complint upto 30 print on 23.09.2016. I inform that shop, but the manager said me "we are healpless"and shouted and insulted me. This is one year warranty product.
I request you pls take necessary action to this shop and manager, and for maintain my printer.
Mob no. [protected]

I have purchased a new hp notebook (Hp notebook 15-ay025tu).
Purchase date - 09 aug 16,
Product name hp 14/15 ac/af/am/ay series (Core i3/i5/i7 with windows),
Product model hp notebook 15ay025tu
Product serial no cnd61969f6 product part no w6t39pa

On this i have choose a back to college (Btc college) offer worth rupees 1499. I have done my payment and i already a get half of benefits that is (1 year insurance and 1 year mis subscription) but now i have a problem the last due date has already on at 16th sept. And my pending benefits are not claimed by me that is (Hp h2800 wired headset) and (Hp h2800 wired
Headset).
Please get me my offer benefits as soon as possible.
Take a quick response.

I have purchased the hp laptop hp pavilion notebook - 15-ab214tx on 05march2016 and from day one onwards the laptop is not working then i have made the compiant with the hp call centre. the compiant number is [protected]. since it is almost 7 months, hp is not replacing the laptop even though it is in the warranty period. very poor service even from the service head of hp.

Pls dont go for the hp products hereafter.