HP India Complaints & Reviews

Laptop contineously hangs and restarts every 5-10mins. A blue screen noticed and the laptop restarts. Facing this problem since last 18days. Every time a new file is opened it gets hanged and then immediately it starts restarting. Every time i have to pin my charger to start the laptop.Complain registered to hp services but yet no support is received.

I, Chandra Singh Rawat, purchased HP 20-2110in AiO PC (J1E85AA) 3CR44507ZF probably in Jan or Feb 2015. Warranty period was upto oone year from purchase. It is pertinent to mention that within warranty period its mouse stopped working however minor problems used to occur but was neglected, the problem was rectified by replacing with a new mouse as it was within warranty period since then PC was smoothly functioning but as usual the mouse had problem and would hang the computer as the there was no light in mouse and mouse stopped working and the [censored]ion was to poweroff the computer then start the PC and the PC worked as usual. However it was not observed seriously as the PC would work after power off and start but it became a problem now specially after warranty period. I talked to HP customer care on tollfree number and the C C Executive advised to change the port of mouse in computer. I told him that I had already done so but no rectification. He advised me further to purchase new mouse but the question is whether the mouse will smoothfunction or the problem will be remain unchnanged as mouse has already been replaced with new one but no solution and the problem may be in PC since purchase. Please help.

Hp-laptop 15-ay011tx
Invoice no:2075
Date of purchased:[protected]
Product id[protected] aaoem
Address-1d35/a
Purchased by:mr. Dinesh banga
Windows -10
2gb amd radeon graphic card

I had still not received my speakers and bluetooth as because of your poor
Ervice, i had purchased on 5-8-2016 and today is[protected]...
This is too late and untolerable for every customer.
Please send it as soon as possible.
Thank you

I purchase wireless mouse or keyword on 27/05/2016 after some time the mouse is not work properly so i call on hp coustemer care but no any response. 1 n 2 hour i call properly on coustemer care bot no any help, but last i talk a lady in jhansi (Hp service care) she tell me go from dealer when u purchse so i went local dealer i submit the mouse with bill photocopy on 23/09/2016, but now is 7/10/2016 no any response local dealer he say next wednesday, next wednesday today i call on local dealer but he say next wednesday. Pls help me the hp servise is very poor
Local dealer mobile no. [protected] jmk computers shope name.

Dear sir,

We purchase hp printer and scanner cz184a in mindavast axcess system pvt ltd, pune, few month back.
Intially it works in 6 member networking for one department in our company.
But within next one month it not able to work in network, even we connect in single pc, it always issue while printing.
Its not major issue for us that it work slow, main issue is not working in multi (4-5 member networking).
Initially while purchasing dealer confirmed that it can work in networking but now dealer is deny to get it done work in multi network. However hp visited person also not able to proof that it work in network.
Even they simply deney to clear to say what is issue. Simply they say our printer is ok,

Dear hp - if your printer is ok then proof it and run it in our network. And if you have any issue then let us know in writing. You are not able to proof your product or not declare issue in written.

Product selling is not your responsibility, product should work in customer end is also important.

Thanks
Prashant
Mindavast. Pune
[protected]

Sir i m complaint for the shop name is geonet it mall... In hp vashi shop no.A-1 ground floor, sector 17 vashi plaza -400703
sir thats a shop are giving me wrong catrage for my printer .I talk to them my printer no.Is 4535 then he took get me a 678 ink but at a time i m calling my oprator and said change the cartage that time he told me it is a wrong cartigae u have been take this..
So i call the goenet it mall mobile number. So he told me not the change your cattrage...Jo b krna ho kro hmlog change krke nhi denge.. So plz take my complaint and some action for the dealer.. Thank you

Monitor having problem... Monitor is not working properly... I call hp repesentative... Not responded... I am facing lot of problem... Just i month i bought the product.
I am not able to work using that type of damage monitor... Some time monitor behave like a wave... Some short of line displaying... Getting up and down... Some time monitor is getting close with black line...

Its been 2 month i have been trying to get in contact with HP, to fix the problem which i am facing with my computer, but since last month every single employee pf HP is disconnecting the session without resolving the issue or explaining anything.

Its a ridiculous services provided by HP, never expect such a worse service, and am stuck with my damaged laptop where am unable to do work, and the irresponsible executives of HP, where there IS no ownership towards such a big brand and after writing to HP, 3 times I've been not received any acknowledgement regards to the same,
I have been trying to talk with HP since 2 months, since than they been avoiding my request, tried to contact through chat, but every single person sitting over there is been disconnecting the session since than

Sir,
We had purchased(Arpita Banerjee) a HP Tablet from a HP outlet in Behala(Kolkata) with an approximate cost of Rs 12, 000. The serial number-CNU4519CCK. The tablet was hardly used for 6-7 months.After that there was an issue with display board. I got the tablet repaired from HP service Centre in Kolkata(Ensure Services) with an approximate cost of Rs 4500. Again on 22/9/2016 there was an issue with display board. The HP service centre has charged me Rs4300 for changing the display.On 5th October, 2016 i received a call from Ensure Services(HP Service Centre) that the motherboard of Tablet is not working. I need to incur approximately Rs5500 for motherboard repair.
What kind of product HP sells which has no guarantee, no life span, no reliability. Is HP only encashing on only brand name and befooling customers? I am really frustrated now. The repair cost of tablet has turned out to be more than the purchase cost of tablet.I want help from HP.I can't bear so much of repairing cost. The product is turning out to be useless..

Regards
Arpita Banerjee/Krishanu Banerjee
Mobile:-[protected]

I bought my new hp laptop from vijay sales on 30th august 2016 and now it keeps on hanging continuously.

The on-site engineer came and replaced the keyboard body with a new one.

It completely looks like an hardware issue but the guys cannot understand the problem, i had a lot of faith in hp but they have disappointed me.

Please never ever buy a hp laptop

I’ve purchased hp envy laptop model number 15-k201ne serial number 5cd5267wyb from dubai. After using the laptop for some time, i found out that the laptop 8 gb ram. I immediately went to the service center (Andheri-kurla road branch) and showed them my laptop. They told me to get the invoice copy and they will get my laptop ram replaced. I informed them that since, the laptop has been purchased from dubai, i don’t have the original invoice copy. However, if the invoice copy is very important for verification purpose, i can get the scan copy of the invoice from dubai. I took all the trouble and requested my relatives in dubai to send me the scan copy of the invoice from dubai.
As soon as i received the scan copy, i sent it to the service center. The service center informed me that they’ve ordered the replacement ram and an engineer will visit my property and replace the ram. The case id for the same is [protected]. After some time, i came to know that it is the hp support center which is going to look into this issue and not service center. They once again told me to send all the required documents which i did as requested.
Today the hp support department told me to get the original invoice copy. I told them this is completely ridiculous since, the laptop has been purchased from dubai, i cannot go to dubai and get the original invoice copy. They told me that it is the service center who will replace the ram and not the hp support center. Both the departments are not ready to take the responsibility and they are putting the responsibility on each other. This is the worst customer service i’ve ever seen in my life. I myself work in a customer service department u. K process but i’ve never given such a ridiculous service to my customer.
I want my laptop ram replaced otherwise i’m going to take this matter to consumer court mumbai.

I bought my laptop on 1st october... On 2nd october suddenly when i turn on my laptop... The screen was reddish type... N started showing variation of colours... I can see a image background.. I think screen is totally wrong... I tried everthing.. Then also nothing happened... What should i do... Plz help me correcting it or replace my product... I bought it at 65k.

Desktop not on. The compliant is registered over 60 days. The problem not sloved i called service center serval times the same reply the technical person came order the same part in the company after serveral times part are changes buy desktop in not on how manys days thus hp take to repair the all in one desktop machine i have serveral times to hp case id[protected]

I have purchased a hp notebook from croma at surat on 22.09.16 and registered for the extended warranty under "mcafee security offer". I want to update my new email id, i have registered complaint on there email-id but there was no reply from them. I have known them 2-3 times. I have not received any e mail which will contains the step for security offer.
Product serial no. Is 8og60916s3

I have purchased a HP notebook from cyber park kochi on 22.09.16 and registered for the extended warranty under "ONAM OFFER" . I have not received any e mail of the redemption code, which is required for the redemption.I have registered a complaint in the hp but no reply received.When I tried to register once again to generate redemption code, it is showing already registered.
Product Serial No. is CND 6262P1S

Hey,

I bought "hp pavlion 14 al010tx" laptop in the end of july & after a month the laptop's keyboard started dysfunctioning and in first week of september half of the keyboard completely stopped working. A service center engineer visited & checked it & says its a software issue, he told me to update the software & said that if the keyboard doesn't work after this update then again file a new complaint. [The engineer took my signature on the paper in which he wrote that this customer's keyboard issue is solved, although the issue wasn't solved].

Next day when i updated my software my half of the keyboard was still not working, again i filed the complaint on customer care & after a week, i found out that one key is popped out of my keyboard (the letter S), i tried to pop-in the key but the key was not getting inserted. The engineer visited me in approx 12 days (took so many days) & he says that its a manufacturing defect in the keyboard but because my "S" key is popped out they"ll not replace my keyboard.

After talking to customer care, I was seriously shocked because the key which is popped out is still working and the keyboard is in warranty & they are not replacing it. [The keys which are not working are E, R, T, G, F etc.]

The "S" key which is popped out is completely working FINE but due to the fact that it is Popped Out, they are not replacing my keyboard.

[The Matter of fact is that one key cannot destroy the whole keyboard specially if the key is working fine]

And the customer care knows that this is a manufacturing defect in this keyboard & they still want me to pay a handsome amount in order to replace my keyboard.

It is seriously very disappointing & unexpected.

I want my keyboard to be replaced by them as it is still in warranty,

Hoping for a reply.

Thankyou!

I am Pritam Talukder, i was bought a laptop model hp 15 ac 101tu. date of 03/03/2016. Few days ago i am noticed the laptops lcd have a white spot.
I am informed the hp assistance customer care. At the date 30/9/2016 They send to my home an expart engineer for verify the issue, the engineer see the problem open the display and verify it, and said me this is a display fault and i will got a company warranty.
But at the date 1/10/2016 the
HP support describes it as white spots or lightened localized areas and mentions that hitting with sharp edges causes this. But i am sure that no sharp edge damage happened to my laptop. Where can I get support?
I just need a justice !!
please help me

I purchased a laptop hp pavilion notebook 15-au003tx
From hp service centre. I've been informed that i have to pay 2999 for 3 years onsite warranty, bluetooth speaker, theft insurance, hard disk drive and an antivirus. They have said that the hard disk and bluetooth speaker will be delivered maximum within 4 weeks. It's already more than a month but i have not got any message even about the product being dispatched. I have mailed hp redemption support countless times but they are not even replying. There is no way i could contact them and i have not got any confirmation about my 3 years warranty too. I advice the hp authorities to be a bit more professional and keep the customer informed if they are not able to meet the timelines. Please help me in getting my product delivered as promised.

My redemption code is 90236003.

Saurabh sirothia
[protected]@gmail.com

Sir,
I am regretting to inform the persons who are responsible for the service of the hp brand computers in india. Ours is a research organization (Icar) which is responsible for research and education through its 107 research institutes and 73 agricultural universities located across the country. Indian institute of soil science is one of the units of icar.
We have purchased few computers hp brand during the current financial years june 206. Unfortunately one of the computers issued to me has developed some problems
Problem : computer after some time display a message that your computer developed some problem and the error is being identified and then display 10% to 100 per cent and finally stop. To work you will have to restart after doing power off. This is repeated at an interval of 15 to 20 minutes.
To rectify the problem a call was made and the lady after so many tests (Bios, f2, f10 etc.) asked me to send minidump folder which was sent to her. I was assigned case no [protected]. This process took two hrs on line. I am sorry to tell you that there was no response from your side. Since i was not able to work so again i called the service centers and history repeated without ant results. Again once more was contacted and he also asked so many questions without any progress. I pained to write you that yesterday i called again after waiting. The men took the phone and again asked me to go all test again in spite the case number he was having. Your survive person are enjoy to reinvent the wheel time and again. Is it possible to hold phone for hrs. Together and tell my hands are paining. Moreover, i am not paid for this, you might be paying for this.
Now with this back ground, may i asked you to do some to get the computer repair? Should i throw this computer and purchase the new one?. Please tell me.

[protected]

Above printer do not accept black cartridge, its service center at Nagpur. Address is
IQOR Global Services India Pvt Ltd
1st/Floor Plot no 164, Above Remond Showroom Near Sai Mandir, Vivekananad Nagar, Wardha Road, Nagpur, 440015
contact -[protected], [protected]
They quoted 850/- for ex service center and around 1250/- for on site service, which is too much for a printer cost around 6000/-