HP India Complaints & Reviews

One desktop purchased from HP and under warranty period.Desktop SRL.NO. INA449XYQ8 (CPU) .I complaint lodged vide no.[protected] dated 30/08/2016.Complaint forwarded to nearest service center, Iquar service center Aizawl, Mizoram.your service provider m.no. [protected] visit after approx. two months but check the cpu and said that your cpu is all working condition only ram slot was faulty.I said about fault but your service provider not listen me and return.cpu worked only two hours and again same fault occured.I lodgedagain complaint vide no. [protected] dated 18/10/2016 and caomplaint again forwarded to same service center .I contact your HP service provider by mob.no.[protected] but could not satisfactory answer by this person and this person behavior is very bad and not visited this location.He told me that demand placed and when spare parts received by courier then fitted.Two months already past for repairing but cpu not repair properly .I request you to repair the CPU at the earliest otherwise we are going court due to your company not giving satisfactory reply and not provide service timely, also your service provider misbehave with customer.your service provider are not-want talking with customer.kindly look this complaint and repair forthwith.

I am employee of BCCL. I bought your product HP 15ay007tx vide serial no.CND6193WDN and part no.W6T44PA on dt.15.07.2016 under 3 year onsite warranty. I receive my product on dt.18.07.2016. On 21.07.2016 I contacted with HP support for some issue under case ID.[protected].Again contacted vide ID.[protected] dt.23.07.2016/26.07.2016/28.07.2016/29.07.2016/01.08.2016/05.08.2016/06.08.2016 with different issues but that was not resolved and got email from side on dt.08.08.2016 i.e case is closed by HP automatically. Again contacted under case ID.[protected] dt.25.08.2016/26.08.2016/29.08.2016/30.08.2016 but issue was not resolved.
Issue was Display Problem/overheating problem/graphic issue/USB issue.

Whenever I talked to support team they provide me some driver and links but I was not able to resolve my isues. I requested them to please send your person under onsite warranty to setup my Laptop to work. but they every time refused. They committed to call back on given time by me but not done on that subsequent time. They called before the time which is given by me when I was not able with Laptop. Either I was on Driving or At my office.

On dt.03.09.2016/10.10.2016/19.10.2016 (case ID. [protected]) I again contact but same words told by them. I am fedup with HP.

Why you sell your product under onsite warranty if you can't provide service.

Kindly resolve my Issue at onsite. I have no internet connection and no time on working day's. I invest for comfirt my working but I am in tenssion till I bought HP product.

Regards
Rajeev Chopra
[protected]
[protected]@gmail.com

My problem was resolved with a low quality spare.My previous HP laptop had Samsung display what was full HD with high dpi.Now my laptop visual experience is downgraded.
This is the result by waiting for a long time?
And this is the support from HP what was I expected!!!
This is a gaming laptop and It is not good to see when I playing a high-end game as I played at previous time.
Please look into the matter.I have not too much time to complain and complain and again complain.Please try to upgrade your services by issueing real and good spare.
I will be greatful.please fix it as soon as possible.My complain number was [protected]-471.

My HP laptop was complaint .speakers not working, keyboards not working properly... Today I went to (20/10/2016)hp customer service HP WORLD..(southern computer care centre).they told me the laptop doesn't get warranty. The told me warranty period was over on 16/10/2016...how is these possible..I order hp laptop on 21/10/2015 through flipkart.i get laptop on 31/10/2015.

Dear sir, date :20.10.2016
It is to inform you that, the power supply cable connected to cpu doesn't receives power supply, as to which destop monitor does not starts. As it is internal problem in cpu, as tested by removing same alternate cables for power connectivity and also with the problem to destop monitor, as many times the computer hangs in middle and worked data gets loses, when failed to save the data. So please refer to solve the problem at earliest.

Production description :
1)
I) hp 280g1 mt business pc
Ii) serial no. Ina507qbtk
Iii) product no. L1r21pt#acj

Same problem with the other destop monitor:
2)
I) hp 280g1 mt business pc
Ii) serial no. Ina532zkhf
Iii) product no. Mtg83pt#acj

Address location:
Patel engineering ltd
Bhagwantpur bridge, gadi pachgai
Plgc project lot 5 and 6,
Kasganj aligarh up -207123

Contact email id: vasant. [protected]@pateleng.com
Mobile no.[protected]

This is for your information

Regards

Rathodvs

Purchased on 16/10/2016. After test print it started blinking the power light, warning light and media. Contacted hp through web site and completed the actions as they described. Finally they issued compliant reg. No. Bjfq4183-01 and service ticket no. [protected]. I am waiting a call from the onsite team of hp to repair my printer but not happened. Till this movement no action from hp.

I bought this laptop on 1st nov 2015, from ehuts digital zone in nehru place.
From the very first day i have been facing the problems with this system. there is nothing new about his laptop except its appearance, its working as slow as an old desktop and hanging a lot and there s some problem with the inbuilt wifi adapter as well. i complained about it many times even they respond but it was not udeful at all. they promised that an engineer will come at our place and fix the problem but they didn't appeared. after this i even went to a service station in bangali market and they refused to look into the matter and directly told me to go at some place in okhla. even after claiming that there is a warranty of one year they didn't even bothered to check it once.

I would like to inform you that we have brought a hp slimline 260-p021 in desktop s/n-cnv6180kj9 from m/s e-hum on 23.08.2016 of rs.36, 350 but think is that now our mentioned desktop does not work last one and half months, therefore i had complaint to many times regarding this matter, my complaint no is. [protected]. i had spoke to mr. ratan hazari, service engineer, guwahati in many times regarding this matter, he asked 15, 000/- for servicing but i am ready to pay rs.5000/ for that, so he was not ready to come to itanagar. and again mr ratan hazari asked rs.50, 000/ as a bribe from me for servicing. and he threaten to me that he belongs to boro community and if he can then he could take help from ndfb.

Sir,
I brought a new HP OMEN laptop in month of April, 2016 and there is cliping (help to mount the display with back pannel)manufacturing defect in this laptop and I found that on next month(May).
So I complained to the HP in base of my warranty, after 12 days the engineer came to my home and check the status of my laptop and told me they will replace the display within 15 days.
Again I called to HP customer care after 25 days approx, and they told me that "SORRY SIR, YOUR COMPLAIN WAS AUTO-CLOSED".How wonder!!!
The executive told me to create a new complain and this would not be auto-close again, but still I corporate with them and make a new complain and they told me to wait, they will be in a touch shortly.
After 20 days later I called them again and asked about my complain and they told me that "SORRY SIR, YOUR COMPLAIN WAS AUTO-CLOSED". Is not kind of joking with customers?
Again the HP customer care executive make a new complain(complain number -[protected]-471) in base of my problem, in month of July, 2016.In month of September the engineer comes with a wrong spare part.This time my complain was not auto-closed as soon as.Hurahhhhh!!!
Today is 16th October, 2016 and my problem still running.Is it the support from HP providing to their customer?Shame on that.Is not the company cheating with the customer? I feel that may be I am a victim of HP scam.
My warrant period still remain 5 month and what should I do, if my complain will auto-close after 5 month? Please look into the matter and fix it as soon as possible.

Dear sir,

i have purchased a notebook of hp before six months after some time due to problem in laptop i lodged a complain to customer care but after several reminders company engineer visit to my site and told that your battery is faulty and need to replace after twenty days when my problem not solved then call to him and he said that send the image of battery and serial no your battery will replace after sending image otherwise its not possible to replace.

i am now fully unsatisfied by this company . I am already service provider and want to complain against hp company.

Regards

Deepak singh

MOB NO - [protected]

I am extremely disappointed with HP service and the credibility about the knowledge of HP engineers. I bought a Laptop (HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg) 5 days ago from Flipkart. The video quality is too poor to watch any movie. Spent around 6 hours with HP online support executives but they have Little knowledge about solving the issue. They are doing Trial and Error. Contacted Flipkart to replace the Laptop. They are not responding. I have lost my money seems. I am surprised to see how a company like HP cam make such a crap product and how come their technical support team is so weak !! Please help to Fix my issue. Hope HP should take responsibility to fix this completely or give a new product.

I purchased hp.laptop in april 2016 this laptop had screen spot problem after I filed a complaint then it was covered by them in defect on arrival case. After they have NOT REPLACED the unit. Because there protocol is that there should be at least 5 spot to replace the screen.
Now new problem with USB slots and lan slot. It automatically restarting. They replaced the slots but there is problem in another usb slot which is on motherboard. I ordered CD for windows 10 restore from hp they were also corrupt and I paid rs 595 . Now they are asking u submit cd at nearest service centre to verify they are corrupt or not. While purchasing they will not put any condition after they will put all conditions as if they stated before the purchase order was placed. Charging slot indicator light is not working there are multiple issues in laptop. I PURCHASED MY LAPTOP FROM CROMA FORT MUMBAI. I THINK HP SI SELLING REFURBISHED LAPTOPS.

The LED of the screen has been without any fault. my laptop is under warranty and the hp centre is charging me for replacing the screen which is under warranty. I would like my screen changed. I went for a holiday the US and bought a laptop 15-ay011nr n brought it back to India. after two months the screen got damaged without any physical damaged caused by me. I would reall like my screen changed as I did not expect such a horrid product provided by hp. I request my complaint is paid heed to. thank you

The system is under warranty and it is not working.
System serial no is: ina543sqf3 product no:p6n27pc#acj. Please arrange to repair the pc onsite. Our address is : office of the assistant commissioner, audit circle, central revenue buildings, bibikulam, madurai -625002. Contact person shri nagarajan. Administrative officer[protected] or [protected].

As an owner of multiple HP products over the years, I feel very let down by the quality of the HP products, support & customer service. I am getting the feeling that making a quick profit is more important to the company than producing a quality product & standing behind that product. Shame on you HP. This is very disappointing!

It is because of your service centre ignorance my laptop got damage and now your company should replace all the parts which got damaged by your service centre .for last two services they did not checked the hard disk issue and replace replaced the two part and because of not supportive parts replaced by your service centre my laptop got serious damage at present .and it is totally unacceptable .

HP had a chance to regain my respect for the product support but fell flat.

So, in the trash it goes and I will never purchase or recommend another HP Laptop / Notebook for myself nor business use again.

Ampther thing I would Like to share that the quality of parts which you had replaced last two visit was completely duplicate items because within a 1 and half year o[censored]sing my your parts gets again got faulty. My Laptop screen having a same problem of vertical lines occurred and keyboards is also not working at all.

Just for your information these two parts was replaced by your service centre then it got faulty again. This is totally unacceptable that within a span of 1 and half year it got faulty again. It is very sad to say that your quality of product parts is completely non standard .My friends is using Sony and dell product and they have no such issue since last 5 years and your product is got faulty with in 1 year and after got replaced it is again got faulty.

You all are already denied my extended warranty request and So would request you to replace all faulty parts which you had replaced last time (Screen panel +keyboard).

So would request you to please look into the matter and take a action against both the cases (parts replaced ) and below email that I had sent to you as well

For your information last case id is : Case id :[protected] (Handled by Kapil Chawla & Pratheesh) . another case id is Case [protected]

Product name: HP Pavilion 15 Notebook PC
Serial number: 5CD351558X
Product number: G0A43PA#ACJ

Hoping an early action from your side and look forward to a prompt reply.

I have bought a hp laptop HP 15ac646TX .I refered in redemptionsupport.com for my warranty and it was noted there as the applied things will be delivered within october 9 .But except 1 year theft and burglary insurance nothing have been delivered.and also the MIS subscription for my laptop have been noted as delivered but I have not received any mail regarding the MIS subscription.Can you please give a brief explanation about this.My laptop...

The display of my hp laptop got broken and i had lodged a case for repair. I was sent a quotation with the price of the part and cost of repair. And i had transferred the money to the hp account they had provided. And i didnot get any acknowledgement for the receipt of the money for four days till the time i had called up many of the customer agents. Now i had done the payment for the repair and there is no sign of any activity from the service agents side.. Every day iam calling up one or the other customer support agents, who are actually doing nothing to solve the issue.. Mr rajkumar, who had sent me the quotation doesnot either pickup the call or reply to the mail.. The service centre guys of brahmapur says they havenot got any instructions about the receipt of money from me. I want my laptop to be repaired as soon as possible, after having paid the money before 1 week and waiting for this long.. Look into the case seriously.. The case id is [protected]

I am very much first rated saying that almost 22 days has gone but still there is no solution of my query.

First the error was showing on my hp laptop 15ac 168tu serial no. Cnd60415zm. I called to hp and they updated bios, windows update, system restore but the error was not resolved.

Then i have been told to purchase hp recovery cd for system recovery. I purchased the same but there was an error in 1st cd. Then after i have been told to visit hp service centre locally at udaipur rajasthan for getting job sheet.

It is very strange hp service centre udaipus has taken 5 days to issue job sheet. Then i provided the job sheet to hp after that i got new hp recovery cd's but the other error has come while doing system recovery after 4th cd. Again i have been told to take job sheet. I denied because of the kind of services providing hp service centre udaipur.
Then i have been asked for snapshot of the error, i provided the same but still there is no reply or solution of my issue.
I am suffering with this problem from last 22 days but no solution. In last 22 days i have been provided so many complaint id from hp.
1.[protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

now please let me know when will be the solution because my work is suffering a lot from 22 days. Hp laptop is in warranty period.
I have purchased this on 16th march 2016 from the vendor "laxmi computer & stationers" 17, vinayak complex-b, durga nursery road, udaipur, ph. [protected], [protected]

please do the needful on urgent basis or i will go for legal actions.

Thanks

sharmila mehta w/o girish mehta
33, nirmal vihar, sector 3, hiran magri
udaipur
[protected], [protected]

Laptop contineously hangs and restarts every 5-10mins. A blue screen noticed and the laptop restarts. Facing this problem since last 18days. Every time a new file is opened it gets hanged and then immediately it starts restarting. Every time i have to pin my charger to start the laptop.Complain registered to hp services but yet no support is received.

I, Chandra Singh Rawat, purchased HP 20-2110in AiO PC (J1E85AA) 3CR44507ZF probably in Jan or Feb 2015. Warranty period was upto oone year from purchase. It is pertinent to mention that within warranty period its mouse stopped working however minor problems used to occur but was neglected, the problem was rectified by replacing with a new mouse as it was within warranty period since then PC was smoothly functioning but as usual the mouse had problem and would hang the computer as the there was no light in mouse and mouse stopped working and the [censored]ion was to poweroff the computer then start the PC and the PC worked as usual. However it was not observed seriously as the PC would work after power off and start but it became a problem now specially after warranty period. I talked to HP customer care on tollfree number and the C C Executive advised to change the port of mouse in computer. I told him that I had already done so but no rectification. He advised me further to purchase new mouse but the question is whether the mouse will smoothfunction or the problem will be remain unchnanged as mouse has already been replaced with new one but no solution and the problem may be in PC since purchase. Please help.