HP India Complaints & Reviews

Dear Sir

This is all about MY laptop I bought from HP on dated 22 Jan 2016 & its In warranty.

Problem start from since its purchase from the first month of my use I am getting the same problem of DISPLAY FLICKERING & still the issue of the same.

I got this problem from 1st month & every month I am facing the same trouble in laptop & every time I am complaining & getting the solutions very hardly but this time they are doing DRASTICALLY its since last 2 months I am struggling to repair my laptop from HP & their Service engineers SYSNET (hp authorised service centre)

None of ther engg come to me after 45 days of my complain & after my regular follow up to service engg the came & make it more faulty because o[censored]nskilled & lack of knowledge he shut down my laptop & still its shut down since last 15 days ..I am suffering & getting losses due to none work

Now its service engg fault & they are asking me to pay rs 600 to buy recovery DVD to start my laptop..its there service engg fault & they are lingering the matter as I deny to pay them

Now the biggest matter is Sir since start of purchase I am facing the same issue so Now I am asking them to replace this laptop with NEW AS PROBLEM OCCURRING AGAIN AGAIN EACH MONTH, MEANS THERE IS INBUILT PROBLEM WITH DEVICE SO PROBLEM IS COMING AGAIN & AGAIN IF I RETAIN IT AND SAME PROBLEM OCCUR EVERY MONTH ITS NOT MY DUTY TO WASTE MY EVERY MONTHS TIME TO CALL CUSTOMER CARE & TELE CALLING, EMAILS, ENGG ETC. SO I ASK THEM TO REPLACE IT BECAUSE MY WARRANTY IS EXPIRING IN JAN 17 & if THE SAME PROBLEM HAPPEN WHO WILL BEAR THE COST...HOPE YOU UNDERSTAND MY INTENTION...PLZ HELP ME...because of there faulty product same proble is happening every month.

PLz help me to replace & till new laptop repir of my existing laptop.

THIS IS MY LAST MAIL I SENT TO HP
PLZ GO THROUGH

Dear Concern,

Thanks for your astonishing & disappointing mail...Greetings...

Please replace my existing laptop with a new one as I am struggling with it since purchase... It has
got several manufacturing defects ...

why should I keep it...every month facing the same issue...how can I believe in next month once again
the same problem will not occur...replacement needed...

Firstly, repair my laptop..then we will talk further as its shutdown / not working since last 10 days
due to your non skilled engineer who have no idea of how to sort out my problem

I was not expecting such kind of mail from world class company "HP"...

Are you aware about my previous complains...CASE:[protected]//[protected]

My business is associated with Mobile & laptop hope u understand my means...I never missed any call
exceptionally its might possible that I could not pick any call but I revert definitely...in your case
You wrote that you contacted me SEVERAL TIMES...very fake & false. I cannot expect such type of
false things from world "RENOWNED COMPANY HP"...Ya I am facing the same false commitment issue from
Sysnet YOUR SERVICE ENGG DALY BUT NOT EXPECTING FROM YOU that you can drop such type of mail that in
past you have contacted me.

When things are in WORSE situation you are started approching me (pani sir se upar nikal chuka
hai...)..

where are you in past or since last one & half month when I am struggling with your customer care &
chat & with online team emails...& service engg & phone calls

"you can contact me any time morning 9 to evn 9..."

Waiting for your call...with Guranteed solution in writing...

are you aware that your engineer broke down my laptop & spoke very misbehavingly.All are illiterate..
&
I am suffering from work & without laptop since last 10 days...I am loosing lacs of rupees every day
who will bear this loss...

attaching you here with all previous mails for your kind perusal...

Regards

Piyush Katariya
[protected]

CC- Dear Sir,
Greetings from Piyush..

Just to Aware you abou my Problem with Company HP - laptop, Plz look into this matter & Plz assit me
in getting right solution.

Hi team,
As my hp laptop work fine, suddenly some problem occured in the wifi. Wifi is not connecting. So i troubleshoot it and found the problem is regarding wireless capability is off. So i turned on the wireless capability.in that time it works properly. After a few time again faced issue. The same issue i am facing from few weeks. So i fed up with this.
So kindly give some guidance to solve this issue

Thanks,
Faris k. P

I received a defective 14inch laptop model:-hp14-ar-001tu through snapdeal.com on dated 24.10.2016 vide invoice number-s769ac/16-17/1404 dtd 19.010.16. this laptop is having a number of issue @wifi is not capable to receive wifi signal beyond 5feet in a clear space area where others laptops are receiving with excellent signal. @ the touch pad multiple gesture is not working at all. @ the audio is also very poor quality. i am astonished seeing a such world class company is producing a defective product. sir, i am very fond of your product. but this time you made me unhappy. pl suggest snap deal to take care all your product when selling. you are also requested to advice the snapdeal to replace this defective product by a new good one immediately. i have already returned back to snapdeal today.

I have ordered a laptop on[protected] [HP Pavilion 15-au620TX] vide order no. 794307. The above order was placed online through link www.hpshopping.in/ntpc. In the given below link or as per given below email, HP came out a special offer for NTPC employee by offering some of the Freebies as Great offer on purchase of these Laptop.

Accordingly, after verifying by your customer care executive Mr. Monu ( land line No.[protected], we placed a order the above mentioned laptop. He mentioned the cost the above laptop is Rs. 60000/- and the offer given by HP for NTPC employee is totally free.

On 24th October 2016, the HP representative came to my house to deliver the said laptop with the bill of .Rs. 55000+ and Rs. around 5000 for freebies and Carry case. After seeing the, i inquired with Mr. Monu regarding the wrong billing and charges levied in the bill for for freebies and Carry case.

He again making his false promise that I should take the laptop and he will ensure the correct billing in next 24 hours. After my lot of persuasion and demand, he connected my call to his senior Mr Happy[protected]. Mr. Happy was also trying to convince me to accept the delivery and we will get the bill corrected in next 24 hours. After asking the same in writing, he denied..

On 25th afternoon, i again inquired for necessary correction in the bill and delivery of laptop with Mr. Happy. He simply connected me to their back-end team, these guy have denied the correction in the billing.

So I ask HP, how they can raise a bill for these items now which are promised to given free as part of special offer.. It is clearly case of mis-informing the customer and cheating.

Regards

Sunil Kumar Goel
Oder No. 794307

My case id was[protected]complaint raised on 18th sept and closed on 17th Oct 2016) which you closed without informing me and resolving the issue. Then I raised a new complaint on 18th oct 2016 case id [protected]. Again your intention seems to drag this case for another one month and close it without resolving. I have sent you email regarding this earlier also and you assigned my issue to one Saurav Singh. He is not even bothered to reply to my emails. For a minor issue you are dragging the case. I talked to service centre people they told me they are doing everything to resolve my issue but HP is not providing them proper solution and even their hands are tied. I checked my previous case history and current case history and I believe it. I have seen how you are dragging this case.

Sir,
I have purchased above said printer on 22.10.16 with sr.no.CN69A4G145. I have tried many times to talk with your executive but no vail. After four hours I talked with one lady on customer care she has given me a complaint no.[protected]. I want to install my new printer. kindly arrange to send a technician at my residence immediately.
Rakesh KUmar
[protected]

I purchased a HP Pav x360 Convert 13-u005TU last month and it from the start I was getting some or the other issues, then the support guy asked me to do a recovery, he dictated me the steps and that recovery failed. After that my laptop does not work. They have sent me the recovery manager but delivered it to the wrong address, now they are asking me to collect from that address. Hp has got the worst support, the people are rude and do not help at all.
Hp gives the worst services and the product. I am very disappointed with HP. Pl

Dear Sir,

I purchase HP 2132 printer this year and the model number is CN58P371JC.
The cartridge is empty so I ordered new cartridge for 1015. from HP online. Still I'm not able take prints its lights are blinking. from four days I'm trying to call customer care but no response. I feel cheated for buying HP product. Please solve my issue, without printer we are struggling here in office.

Contact Name: Kabir
Office Address: No.1 Mayor Sivaraj street, 2nd floor, Royapettah Chennai 14. near Pilot Theater.
Contact No: [protected]

One desktop purchased from HP and under warranty period.Desktop SRL.NO. INA449XYQ8 (CPU) .I complaint lodged vide no.[protected] dated 30/08/2016.Complaint forwarded to nearest service center, Iquar service center Aizawl, Mizoram.your service provider m.no. [protected] visit after approx. two months but check the cpu and said that your cpu is all working condition only ram slot was faulty.I said about fault but your service provider not listen me and return.cpu worked only two hours and again same fault occured.I lodgedagain complaint vide no. [protected] dated 18/10/2016 and caomplaint again forwarded to same service center .I contact your HP service provider by mob.no.[protected] but could not satisfactory answer by this person and this person behavior is very bad and not visited this location.He told me that demand placed and when spare parts received by courier then fitted.Two months already past for repairing but cpu not repair properly .I request you to repair the CPU at the earliest otherwise we are going court due to your company not giving satisfactory reply and not provide service timely, also your service provider misbehave with customer.your service provider are not-want talking with customer.kindly look this complaint and repair forthwith.

I am employee of BCCL. I bought your product HP 15ay007tx vide serial no.CND6193WDN and part no.W6T44PA on dt.15.07.2016 under 3 year onsite warranty. I receive my product on dt.18.07.2016. On 21.07.2016 I contacted with HP support for some issue under case ID.[protected].Again contacted vide ID.[protected] dt.23.07.2016/26.07.2016/28.07.2016/29.07.2016/01.08.2016/05.08.2016/06.08.2016 with different issues but that was not resolved and got email from side on dt.08.08.2016 i.e case is closed by HP automatically. Again contacted under case ID.[protected] dt.25.08.2016/26.08.2016/29.08.2016/30.08.2016 but issue was not resolved.
Issue was Display Problem/overheating problem/graphic issue/USB issue.

Whenever I talked to support team they provide me some driver and links but I was not able to resolve my isues. I requested them to please send your person under onsite warranty to setup my Laptop to work. but they every time refused. They committed to call back on given time by me but not done on that subsequent time. They called before the time which is given by me when I was not able with Laptop. Either I was on Driving or At my office.

On dt.03.09.2016/10.10.2016/19.10.2016 (case ID. [protected]) I again contact but same words told by them. I am fedup with HP.

Why you sell your product under onsite warranty if you can't provide service.

Kindly resolve my Issue at onsite. I have no internet connection and no time on working day's. I invest for comfirt my working but I am in tenssion till I bought HP product.

Regards
Rajeev Chopra
[protected]
[protected]@gmail.com

My problem was resolved with a low quality spare.My previous HP laptop had Samsung display what was full HD with high dpi.Now my laptop visual experience is downgraded.
This is the result by waiting for a long time?
And this is the support from HP what was I expected!!!
This is a gaming laptop and It is not good to see when I playing a high-end game as I played at previous time.
Please look into the matter.I have not too much time to complain and complain and again complain.Please try to upgrade your services by issueing real and good spare.
I will be greatful.please fix it as soon as possible.My complain number was [protected]-471.

My HP laptop was complaint .speakers not working, keyboards not working properly... Today I went to (20/10/2016)hp customer service HP WORLD..(southern computer care centre).they told me the laptop doesn't get warranty. The told me warranty period was over on 16/10/2016...how is these possible..I order hp laptop on 21/10/2015 through flipkart.i get laptop on 31/10/2015.

Dear sir, date :20.10.2016
It is to inform you that, the power supply cable connected to cpu doesn't receives power supply, as to which destop monitor does not starts. As it is internal problem in cpu, as tested by removing same alternate cables for power connectivity and also with the problem to destop monitor, as many times the computer hangs in middle and worked data gets loses, when failed to save the data. So please refer to solve the problem at earliest.

Production description :
1)
I) hp 280g1 mt business pc
Ii) serial no. Ina507qbtk
Iii) product no. L1r21pt#acj

Same problem with the other destop monitor:
2)
I) hp 280g1 mt business pc
Ii) serial no. Ina532zkhf
Iii) product no. Mtg83pt#acj

Address location:
Patel engineering ltd
Bhagwantpur bridge, gadi pachgai
Plgc project lot 5 and 6,
Kasganj aligarh up -207123

Contact email id: vasant. [protected]@pateleng.com
Mobile no.[protected]

This is for your information

Regards

Rathodvs

Purchased on 16/10/2016. After test print it started blinking the power light, warning light and media. Contacted hp through web site and completed the actions as they described. Finally they issued compliant reg. No. Bjfq4183-01 and service ticket no. [protected]. I am waiting a call from the onsite team of hp to repair my printer but not happened. Till this movement no action from hp.

I bought this laptop on 1st nov 2015, from ehuts digital zone in nehru place.
From the very first day i have been facing the problems with this system. there is nothing new about his laptop except its appearance, its working as slow as an old desktop and hanging a lot and there s some problem with the inbuilt wifi adapter as well. i complained about it many times even they respond but it was not udeful at all. they promised that an engineer will come at our place and fix the problem but they didn't appeared. after this i even went to a service station in bangali market and they refused to look into the matter and directly told me to go at some place in okhla. even after claiming that there is a warranty of one year they didn't even bothered to check it once.

I would like to inform you that we have brought a hp slimline 260-p021 in desktop s/n-cnv6180kj9 from m/s e-hum on 23.08.2016 of rs.36, 350 but think is that now our mentioned desktop does not work last one and half months, therefore i had complaint to many times regarding this matter, my complaint no is. [protected]. i had spoke to mr. ratan hazari, service engineer, guwahati in many times regarding this matter, he asked 15, 000/- for servicing but i am ready to pay rs.5000/ for that, so he was not ready to come to itanagar. and again mr ratan hazari asked rs.50, 000/ as a bribe from me for servicing. and he threaten to me that he belongs to boro community and if he can then he could take help from ndfb.

Sir,
I brought a new HP OMEN laptop in month of April, 2016 and there is cliping (help to mount the display with back pannel)manufacturing defect in this laptop and I found that on next month(May).
So I complained to the HP in base of my warranty, after 12 days the engineer came to my home and check the status of my laptop and told me they will replace the display within 15 days.
Again I called to HP customer care after 25 days approx, and they told me that "SORRY SIR, YOUR COMPLAIN WAS AUTO-CLOSED".How wonder!!!
The executive told me to create a new complain and this would not be auto-close again, but still I corporate with them and make a new complain and they told me to wait, they will be in a touch shortly.
After 20 days later I called them again and asked about my complain and they told me that "SORRY SIR, YOUR COMPLAIN WAS AUTO-CLOSED". Is not kind of joking with customers?
Again the HP customer care executive make a new complain(complain number -[protected]-471) in base of my problem, in month of July, 2016.In month of September the engineer comes with a wrong spare part.This time my complain was not auto-closed as soon as.Hurahhhhh!!!
Today is 16th October, 2016 and my problem still running.Is it the support from HP providing to their customer?Shame on that.Is not the company cheating with the customer? I feel that may be I am a victim of HP scam.
My warrant period still remain 5 month and what should I do, if my complain will auto-close after 5 month? Please look into the matter and fix it as soon as possible.

Dear sir,

i have purchased a notebook of hp before six months after some time due to problem in laptop i lodged a complain to customer care but after several reminders company engineer visit to my site and told that your battery is faulty and need to replace after twenty days when my problem not solved then call to him and he said that send the image of battery and serial no your battery will replace after sending image otherwise its not possible to replace.

i am now fully unsatisfied by this company . I am already service provider and want to complain against hp company.

Regards

Deepak singh

MOB NO - [protected]

I am extremely disappointed with HP service and the credibility about the knowledge of HP engineers. I bought a Laptop (HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg) 5 days ago from Flipkart. The video quality is too poor to watch any movie. Spent around 6 hours with HP online support executives but they have Little knowledge about solving the issue. They are doing Trial and Error. Contacted Flipkart to replace the Laptop. They are not responding. I have lost my money seems. I am surprised to see how a company like HP cam make such a crap product and how come their technical support team is so weak !! Please help to Fix my issue. Hope HP should take responsibility to fix this completely or give a new product.

I purchased hp.laptop in april 2016 this laptop had screen spot problem after I filed a complaint then it was covered by them in defect on arrival case. After they have NOT REPLACED the unit. Because there protocol is that there should be at least 5 spot to replace the screen.
Now new problem with USB slots and lan slot. It automatically restarting. They replaced the slots but there is problem in another usb slot which is on motherboard. I ordered CD for windows 10 restore from hp they were also corrupt and I paid rs 595 . Now they are asking u submit cd at nearest service centre to verify they are corrupt or not. While purchasing they will not put any condition after they will put all conditions as if they stated before the purchase order was placed. Charging slot indicator light is not working there are multiple issues in laptop. I PURCHASED MY LAPTOP FROM CROMA FORT MUMBAI. I THINK HP SI SELLING REFURBISHED LAPTOPS.