HP India Complaints & Reviews

I have purchased the hp laptop hp pavilion notebook - 15-ab214tx on 05march2016 and from day one onwards the laptop is not working then i have made the compiant with the hp call centre. the compiant number is [protected]. since it is almost 7 months, hp is not replacing the laptop even though it is in the warranty period. very poor service even from the service head of hp.

Pls dont go for the hp products hereafter.

Dear sir

We have to purchase one new printer but some problem on your product.

Following detail bellow:

Model: laser jet pro mfp m126nw
Product no.: cz175a
Serial no.: cnb6j6fj60
Problem: when i give to command for print than paper block in paper tray and so the display in lcd jam in print paper path

Kindly replace this product urgently.

Thanks

Mahesh kumar saini

End user this printer

Bits - pilani

Dear sir,

Greetings,

We regret for an inconvenience caused, mr. Debasis, is partner account manager & i am requesting him to look into this on priority.

Regards
Narinder kaur
http://ebiz.pmgasia.com.sg/web/hp/[protected]HP-Service-and-Support/mocks/v2/med...⇄

Hp
Confidentiality note: this message and any accompanying attachments contain information from hp india which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:59 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; css_service head
Subject: re:

Good day

Like i have said already, the ct mismatch is due hp service replacing the motherboard b/w oct 2014 to early 2015.

Its not my fault you that you have lost the records. Why should i be paying for hps incompetence?

Am telling you my laptop was serviced b/w oct 2014 to early 2015 onsite by the hp service station at wood street kolkata. If that service station has shut shop and hp has lost all such records, its not my fault!!

The hp service guys had issues procuring the m/b at that time too, had to dismantle the laptop for a snapshot of the m/b (Just like the service guys did this time)... Thus is sheer harassment!

What do you mean a valued customer? Whats wrong with you guys. Have the decency and be upright and call spade a spade at least.

Kapil kalra

Sent from yahoo mail on android

On fri, 23 sep, 2016 at 12:27, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you as there the mismatch on require ct no so we are not

Able to process this case under warranty. So please confirm if you are agree for the chargeable

Bases so we will shared the quote for the same.

Thanks & regards,
Abhishek raghuvanshi

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:15 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; hewlett-packard
Subject: re:

Good day

Awaiting yours. I hope you will have extracted the laptops service history from oct 2014- early 2015.

Suggestion: case open n close notifications should be sent via emails to the customer, so can retain records as a back up, instead relying on a customer retaining a piece of paper for 2 years

Bsrgds

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 18:09, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you in this case we have received the rejection from hp back end team

Regarding the ct mismatch so we are not able to process this case under warranty.

As per your conformation once again we shared the detail with team. Will share the

Progress on tomorrow in 2nd half.

Thanks once again for your reference and assuring you the best of our attention always.

Regards

Abhishek raghuvanshi.

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: wednesday, september 21, 2016 5:58 pm
To: dwivedy, subhransu
Cc: dash, saumya ; raghuvanshi, abhishek ; hewlett-packard
Subject: re:

Good day

The laptop in question was purchased 09.2014, onsite service for a simillar power outage issue was done o/a 10.2014 by the hp service station at wood street kolkata. The m/b was replaced by the existing one.

Now what more info can a customer provide? If you think ill hold on to a piece of paper with the case no from 2014, youve got to be kidding me. Is this what u expect from your customers, "give us that piece of paper from 2 yrs ago or you can go take a hike... Sorry hp does not keep such records!" hp as a service provider should have all the details, pls check your archives.

You are telling me, that as a service provider you do not have access to the previous cases. Maybe you are not looking at the right place/ details


The above is under my name ie. Kapil kalra (Not sure why you guys keep ref my wifes name with this case/ laptop)

Do you think anyone in their right mind with a valid onsite warranty until 2017 will replace a m/b outside of hp???!!!

Let me know of your intentions

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 17:33, dwivedy, subhransu
Wrote:
Dear sir,

Sorry for the inconvenience,

With reference to above case, requesting you to please share the caseid or job sheet where the the previous part was replaced. Or else we might not be able to process this

Case under warranty for which we can share the quote for the required part.

Requesting you to please share the same at the earliest.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

From: dwivedy, subhransu
Sent: wednesday, september 21, 2016 10:28 am
To: '[protected]@yahoo.com'
Cc: dash, saumya; raghuvanshi, abhishek
Subject:

Dear sir,

Sorry for the inconvenience,

With reference to above case, we are working with our back end team for a early solution to have the issue addressed.

Once we receive an update for the same, we will revert back on priority.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

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Non trustworthy product, direction less customer service and goofed up service centers that sums up for hp laptops.

Let me apologise at the beginning itself for the language used. its not meant for personal insult to neone but i am totally irritated with the quality of product, customer care and service centers of hp. i couldn't use laptop for over 1.5 months now.

I purchased hp laptop in october 2015 from a reputed shop in thane.in august 2016 even before completion of 1 year all of a sudden its operating system got corrupted. even after using it with utmost care. your customer support executive said we don't make operating system so cant guarantee its performance and windows 10 is not very stable. what a ridiculous answer? if you are using it a for your laptops you should ensure that it works well and is of good quality. if my laptop stops working i would obviously contact hp and not bill gates. i was in danger of losing 90 gb of personal data which was important to me. surprisingly all your competent engineers at 'hp customer care' couldn't find a way out and said data will be lost permentaly.

I took laptop to 'hp service center' at thane station. they took out hard disk and i could copy my data to other machine. and i am thankful to them for this. it was a big help. one prashant at the center was helpful and competent. surprisingly none of your engineers could think of this way even after frequent follow ups. i ordered for recovery cds and got recovery done on my laptop. when i left laptop at service center it was looking brand new without any issues but recovery failed. when i received laptop back i was told that its keyboard is not working, it had scratches on front body and hp sticker was ruined too. mr. prashant was on leave during this episode. even after inquiring repeatedly i was told they handle laptop with care. so its interesting to know how all of a sudden laptop developed scratches, ruined sticker and keyboard problem which was never there earlier. now 15 days are over since i am told by service center people that engineer will come at my home and fix keyboard for me, no one has turned up yet. now i am told that there is a keyboard shortage. hell knows when i will be able to use laptop again.

I sincerely regret purchasing hp laptop, my cousin who got dell laptop in same month as mine has no complaints at all. laptop is working fine and is absolutely in pink of health. so i suppose i made this big mistake of buying hp laptop and purchased this headache. fool i was to think that hp is reliable, trustworthy and robust name in market. i should have gone for dell, lenovo or some other company for that matter. till today all my laptops were from hp but not anymore. and i would personally mouth spread this amongst all my friends and colleagues too.

Attaching below email for reference.

Extremely fed up consumer
Harshala kulkarni

Our purchase order no. 588/ict/nmc/6-pur/15/2015 dated 21.01.2016 s. n. 4 item no 29 dgs&d rate contract and supply by building no.2 tower d&e, 2nd to 4th floordlf cybergreen, dlf cyber city phase-iii gurgaon 122002 (haryana).
Client no. [protected], problem facing while scanning the documents not scanning properly, it is very much regretted to facing this type of problem and inconvenience to us.
It is once again complaining that the above mentioned hp scanjet 5590 flatbet scanners are not working...

Hello my name is kishor. i want to buy workstation for my commercial work. hp online adviser tool suggest me z240 and z710 model as per my requirement, i fill form for contact me, i got call from lady customer care executive, she ask me my requirement and postal address, i refuse to give but she refuse to give me exact postal address, i told her that before getting quotation and fulfill my requirement i cant give my postal address. i got call from [protected] this no. at 3.04 pm.she speak with me rudely, i am serious about workstation and it is very urgent for me, i check online but that model was not available online, is this policy of hp that without exact postal address don't give detail to customer, i told my area, pin code also, why she rough on me, i think because i speak in hindi, she was talking me like i m beggar :), shame on u HP India. i think u dont need customer

Dear sir or madam,
This is regarding the hp printer 3545 all in one printer service in chennai that is ensure support service located in anna salai, chennai. I have requested on june 2016 for service but none of them have turned back yet. It is sept 2016 now, the problem is not resolved, even after calling many times to ensure support service (India) center, naveen plaza, third floor, no.581, anna salai, chennai - 600002. The head of department ms. Prathiba (Phone number : +91-[protected]) and other staff services working under her is irresponsible, none of them have resolved my complaint and after requesting so many times for their services, they never call back or visit to my place to solve the printer issues. I request to the concerned person to take necessary action against ms. Pratibha who is very irresponsible in her duties. I request to resolve the issue as soon as possible.

Can somebody give me a tel number and email address of the person whom I can call back. PLEASE don't give me the usual call center number which every time goes to a new person who is clueless about my complaint. I am totally frustrated. HPnote book-15ac174tu, My case ID is [protected]. With this case ID HP should immediately know all the details.

Regards,
Kawaljeet Kaur

It is almost two months over and nothing has happened.

I bought the printer because of the offer that free catriges (one colour, one b/w).

No response from redemption department.

Why to advertise when your intention is not to give the offer.
This is not fair on your part.


----- Forwarded Message -----
From: inkadvantage
To: 'sivakumar chakkirala'
Sent: Saturday, August 13, 2016 2:57 PM
Subject: RE: Regd. Redemption.

Dear Customer,
We would like to inform you that there is a delay due to shortage of stock of 1 Set of HP 680 Cartridges – (1 Black + 1 Tri-color).
We require 30 days extra for delivering your free cartridge.
We will update you as soon as we receive the new stock of the same and get the cartridge deliver to you immediately.
Thanks & Regards,
HP Redemption Cell

From: sivakumar chakkirala [mailto:[protected]@yahoo.com]
Sent: Friday, August 12, 2016 11:40 AM
To: [protected]@redemptionsupport.com
Subject: Regd. Redemption.


Hi,

Redemption Code : 10270120

Printer Serial Number: CN64K3P1RW


I have sent all relevant documents by speedpost.

I have received claim approval mail also from you around 25th June.

If it is under process, please expedite.

Thanks.
Sivakumar.

I bought hp pavilion laptop more than 1 month ago its almost 40 days now!
And i registered for my gift just after 2 days after buying done with payment my payment mode was online... It showed redemption due by 19 spetember it was registered on 15 august and confirmed on 18. Its 20 september already today makes me getting a bad feeling about this now...
Still gift is not dispatched. I mail them but they don't reply nowadays. I need serious help. Thanks

I had posted the below on 13th Sept`16, Response from Hp is very poor, I have sent snapshots of the laptop as per their requirement but nothing has happenned so far, I called hp customer care and informed that there was a black patch on the right side bottom of the screen, they asked me couple of questions, the hold period to talk to a customer care executive was approximately 20 minutes, after that they started asking me many questions and then I was asked to take snapshots of the black patch, etc and send it to them
I told them the procedure looks too long and I am not savvy enough and do not have so much time to spend to follow their instructions, since I have an onsite AMC they should assign me an engineer
I was told in that case I will have to go to an hp store along with my laptop, my question is since I have an onsite AMC why do I need to visit a store.
I am not happy with the way my problem is being tackled
There is no point spending money for an onsite AMC if I have to take the product to an hp store
Kindly do the needful at the earliest

Dear,
Sir, Madam,
My name is Pankaj kr shaw, I bought a (hp- 15 ac122tu) on 25/04/16 after few month it has keypad problem, i raised a complain on 05/08/16 about this matter my complain id is ([protected]) but till now its not solved, their engineer till now not visit, when ever i call hp care they tell us wait for their engineer ..what should i do..also local dealer they try their best to solved this issue they always talk with company persons and request them to solved this issue as soon as possible but company persons talking lie always, plz help me

My gas regulator was leaking on 19 sep 16. On confirming that the regulator was defective, i took the regulator to the hp gas agency named jyothi gas agency at malkapuram, visakhapatnam. On seeing the regulator the staff changed the same and charged ₹50 for the same. On asking for the receipt they told that the receipt is not given for replacement. I had to pay the money for the same. Also there is delivery charges taken, more often as a right in addition to the charges specified by hp for home delivery of filled cylinder. The agency people know about it but still no action is taken.

Dear Sir,

Dear Sir,
My Laptop was not functioning as a fault has occurred as the Laptop was not able to shutdown inspite of giving shutdown command. The Laptop was sent on 20th Aug 2016 to Strategic Marketing, Rajpur Dehradun. It was returned by them on 3rd Sep 2016. Rs 3500.00 was charged and No Bill as given. On checking again the same fault was there.Again on 9th Sep 2016 Laptop was sent to agency. They returned back Rs 2800.00 and intimated that the Company is not able to repair it. I am living about 120 Km away from nearest Hp dealer and not able to personally follow day by day.
Kindly help and arrange for repair of my Laptop.
(U.K. THAKUR)

My Notebook name is 15-AC122tu .I purchase my notebook on 1st June 2016 from Diamond Sales(Jodhpur, Rajasthan ). After 3 months my notebook fan suddenly create noise. I complain this to the HP helpline number.He give me a BIOS file but the BIOS file is not support in my notebook. I take my notebook to the HP service center. They said me to complain on HP help line number. After when I call on the HP help line number. He take my call to here and there. He could not connect my call to right branch. So I request you to please send an engineer to my home.

Sir, This is inform you that we are the best channal partner for hp company.
QRS RETAIL LTD .We have around 25 branches in all over kerala.All branches in promote hp brand. so we have request that please added this customer want to extend warranty ( ONAM FESTIVAL SCHEME ) define below

Redemption no: 90260417, , customer name . SUMI SIMON
KAVANAL HOUSE KAITHAPARAMBU P.0 ENATHU ADOOR PATHANAMTHITTA KERALA MOB .NO [protected]
CUSTOMER INVOICE NO . 473613. 16.8.2016 . LAPTOP SN .CND6202WDF
amound .27650/-
our company QRS RETAIL LTD NEW SHOWROOM PATHANAMTHITA KERALA . MY MOB NO . [protected]

I purchased the laptop in april 2015 and since then i have been facing issues regarding the laptop being slow and other performance issues. During warranty, hp support provided invalid support which did not prove to be of any help. Now after warranty is over, they say its out of warranty and they cant help in any way. I asked for a replacement of the product in the warranty period itself but they didnt help me.

Purchased from Setia Infotech, Chandigarh HP (Hewlett-Packard) LAPTOP HP 14 – AM020TU, S/N – 5CG61971BG vide their Invoice No. SI/RTL/2015-16/0274 dt. 14 Jul.2016 for Rs.33000/-. It stopped working within 20 hours of it's use. Mr. Ashmeet Singh & his father Mr. Bhupinder Setia of Setia Infotech misbehaved, shouted on me too too much. They challenged me "do whatever you can do". Setia Infotech & HP Customer Care did not bother and did not do anything. Served legal notices on all of them, through registered post. Setia Infotech refused to receive the notices. Filed police complaint against Mr. Ashmeet Singh & Mr. Bhupinder Setia and claimed refund of full amount, cost of notices, interest and compensation on account of my physical & mental harassment. After police intervention they refunded Rs.32000/-. They illegally and unlawfully detained my Rs.1000/-. Now I am filing a compensation claim in Consumer Courts at Chandigarh against HP, Mr. Ashmeet Singh, Mr. Bhupinder Setia & Setia Infotech to claim the illegally & unlawfully detained Rs.1000 + Cost of the notices to HP & Setia Infotech, Interest & compensation. Harassed customers of HP & their dealers must take proper & appropriate action, since HP & their authorized dealers (hand in hand) cheat the customers.

My problem has been goinf for over 2 months. I have been continuously giving this laptop to the hp service centre for service. Its hardly one and a half years old. And guess what due to this problem which is completely unresolved, i have not been working on my laptop for almost 4 months. Everytime i give it to service i get a call saying it is fixed..

[censored]!

Nothing is fixed.. the same problem is happening again and again. And all these HP people know is their PROCESS!

A customer would be irritated because of the non working (but highly stylish) laptop and the service centre guy would be explaining his stupid proces OVER AND OVER AGAIN!

52000 for this laptop and i feel like i have put the entire 52k to buy garbage.

FUN FACT: they gave my laptop back yesterday saying it is fixed. (I actually believed it) .. hardly 12 hrs into using it, it stopped working! The laptop wouldnt Start!

Just 12 hrs!! Look at the durability.

Piece of advice hp, instead of investing millions of dollars in your advertisements invest in customer satisfaction...

There were 5 friends of mine who were willing to buy a laptop, and i personally showed them my issue.. i made sure that they never turn towards hp again.

But rest assured your hp laptop is one good piece to look at.

So buy an hp. Keep it on the table. And look at it. And assume that u have worked enough on it.

52, 000 for [censored]!

Hp .. pls resolve my issue right now. Since its a problem at ur end, i need a new laptop right away! I am not backing out until i get value for the money i havr given. Kindly escalate this issue and let me talk to someone who understands and reacts and not a robot who barks out process..

Mere pass pavilion g4 laptop hai, maine uska caompalint kiya th ki
mera laptop automatically shutdown ho jata tha
pehle hp se engineer aya usne motherboard change karne ko kaha
usne part demand kar diya
do tin din ke bad part a gya or engineer ne change kar diya laptop ko dessemble kiya or fir assemble kar diya tha
but pehle wali problem solve ho gayi lekin nya problem create ho gya keboard ki one key damage ho gayi
board change karne se pehl;e achi bali thi lakin after replace the board one key bahar a gayi
leki hp saying me under warranty me nahi hoga

mujhe brakage ka warranty bi diya gya tha
or je mujse brakage nahi hua
jab apka engineer board change kar gaya tha uske bad je key damage hui hai

so plz help

replace my keyboard under warranty

if not
then am going to consumer court