HP India Complaints & Reviews

i thought to purchase a high configuration laptop which could give me support up to next 5 year. so i purchased 15-K004TX paying a sum of 63, 000. from bhavnagar (city) Gujarat State). on 11th Aug 2014 at 6:00 pm.on the next day i found that there was some issue with the Touch pad, so i complaint the customer care on 12th Aug itself.the complaint for forwarded. as i had to back up my data from old laptop and start using the new one. day by day i started using the features available in the laptop. i found that the application of windows were not functioning.on 19th i received a call from a lady executive around 5-7pm. during this call i mentioned the problem of sound. this model say 2 speaker and one sub-woofer was not producing enough volume. she said a technician would visit and solve the problem.I then contacted Microsoft regarding the windows app problem, they trouble shooter and said the windows is corrupted and asked me to contact HP as the windows is a OEM. so i called hp and asked for a recovery. By the mean time i started facing a problem with 1. USB ( external hard drive and printer suddenly droops the connection with USB). the same Hard drive and Printer are detected in other USB drive2. Bluetooth ( Sending images from my Samsung Galaxy Note 3 fails and the Bluetooth of Laptop looses the connection).3. Geoforce not running.as the engineer was already appointed i waited for the engineer and recovery disc. thinking that it will be a software problem and will be solved after recovery.i received a call from Hp engineer on 21st.so i asked to wait as the Recovery disc was ordered and we had to run a recovery. so on 26th the engineer came and run the recovery. the recovery process was over. after starting the windows In his presence the hard drive connected to USB stopped detecting. the time was around 8:30 and i had to go home. so the engineer suggested that we will try to update the USB driver and this may solve the problem. the next day a got a link for driver from the engineer and i tried it. but again the same problem. there was no chance in the Bluetooth issue and the USB Issue.so i again contacted hp customer care and now started wasting my time in cooperating and still thinking that its just some software issue. the executive took remote excess and tried installing drives and software related to Bluetooth and Ge Force Experience ( showing error: Ge force encountered an error and must close". but all gone in waste. now the executive say they need to replace the bluetooth device. and in 3 days the engineer will come with parts and replace. there was also a problem with USB. and now it was confirmed that the problem is hardware and not software.i wasted lots of my time holding telephone & mobile and giving my support to solve the problem. due to which i am not able to give my time to My Export business. so instead of wasting more time i asked the executive to replace the laptop. so again getting call from Hp support Mr. fayez hassen. escilating the case for DOA. on 4th Engineer came and i again showed him the problem of Bluetooth and UsB & Ge Force. i also made him talk with Fayez hassen. and confirmed that the problem is related to motherboard and its hardware.Details:[protected]: CASE NUMBER : [protected]On 21st the Recovery disc was dispatched.[protected]: Case ID # [protected] (multiple issue).Bios updated on[protected]: Case Id-[protected]‏ Fayaz HassenCustomer Relations Case Manager[protected] : ADV) Case ID # [protected]and last on[protected] i received a call from Mr.Fayaz Hassen ( Customer Relations Case Manager )saying the reply he got from DOA Team is "as there was no complain done regarding hardware from your side the laptop can't be replaced". hp can just replace the defective parts.It was my Goodness and my cooperation and the time that i gave you thinking its a software problem. But this was the worst reply i got from HP. the taking the benefit of a loophole.I believe in maintaining relation as i request to take proper steps regarding this. i am just tired of this laptop and just can't waste more time on this. its now impacting on my business. once again i request you to provide me a replacement of laptop. as its a defective piece or either a refurnished one. i hope hp will work on customer relationship and do the needful process.last reply i got from hp:[protected]New Case -- [protected])As per above case - We can only have the part replace in under warranty. DOA team has already rejected this case, we offer for Part replacement in warranty, but u r not agreeing, so hence we are close this case. Please do suggest me what to do ?thanking you.Vishal solankiShivshakti Electrical Industries.Mo: [protected]

I have visited your two service outlets at CTC Hyderabad. They quoted laptop initially 27000 and when i went to buy they asked 29500. Later they told that 27k laptop is out of stock. They told me to wait for 2 hours before that. i wasted my Day. It is my worst experience with laptops and I will suggest everyone to don't buy any HP laptops. As these guys are saying that quad core is better than i3. There are lot of misguiding information, like they are saying you can install mac on this laptop. Super pathetic experience of my life. I know, even know one is listening. And the worst thing about Hp is everyone is cheat, that is why these guys have not authorized Amazon, Snapdeal etc. Sites because they give best price without misguiding info. I am writing this info for others as may be they will save there time and not go for HP.

Dear Sir, My Laptop charging LED glowing continuously after unplug the Charger. And also touch pad not working properly. Its on under Warranty. Laptop Sl.No. : 5CD346139Z Model : 15-n207TU Product : F6C92PA#ACJ Purchase Date : 15/03/2014 Bill No. : 1166

Dear Sir/Madam, Our Printer is not working properly. Its print out is not coming out clearly. The Printout which are coming out of the printer, a vertical faded line is appearing on the entire pages. Please see the attached JPEG Image as attached. Thanking You. Regards Pratik

I PIRCHASED THE ABOVE STATED PRINTER FROM M/S K C ELECTRONICS KOCHAR MARKET OPP SHARMA SWEETS LUDHIANA.BUT THE PRINTER IS NOT WORKING SINCE LAST THREE MONTHS. I AM TRYING TO CONTACT THE DEALER AT TEL.NO.[protected] BUT THE PHONE IS NOT BEING ATTENDED SO LONG.I REQUEST YOURGOODSELF TO DEPUTE AN EXECUTIVE TO CHECK THE SAME. CA D P JINDAL 100 G T ROAD MILLER GANJ LUDHIANA PUNJAB [protected] [protected]@yahoo.co.in

sir our hp lajer printer has not been working properly. model no HPLJ m4345X and serial No CNDXBDP81Q. Contact Address:- Mr Pradip Kumar Sahu, Programmer Sarava Shiksha Abhiyan Near Collectorate, Bargarh Dist-Bargarh State-Odisha pin-768028 Mob-[protected]

Dear Sir, We are from the Institute of Chartered Accountants of India, ICAI Bhawan, 7 Russell Street, Kolkata - 700071 and made a request( bearing No.[protected]) by informing that one of our PC bearing Model no. HP Elite Desktop 800 G1 Tower PC - Serial no.INA436S017 Product No. K3Q78PC is not working on 22/01/2014 but the request has not yet been attended even after passing 4days. We have enquired at your service department and they have informed us that they have forwarded our requested to a vendor but he has not responded and now on 26/12/2014 they have forwarded our request to an another vendor. Now we are asking that when our request will be attended. Is this the service quality of HP ? One Mr.Rahul Lakorn told me that he can help me in any manner even after my request. You customer care people are not behaving in a gentle manner with the customer in other words they are not ready to help the customer. J L Roy Assistant Secretary ICAI, Kolkata

Dear sir/mam I m anurag chawla from delhi i bought my laptop on 9 of oct 2014 between two months my touch pad is change 2 times in a month due to hanging problem.Yesterday ur tech came to my house and change the touch pad but today there is a same problem.. plz change my laptop i cant suffer anymore plz change it asap. Laptop model no-15r022tu Serial no-CND4266T7P Product-J2C55PA#ACJ

I have purchased laptop model No:15-N011X, serial No: 5CD3457B3S on 02.07.2014. But it was not working properly I have made a complaint (No: [protected]) on 13.12.2014 and ordered for recovery kit vide order No: IP/1415/hpso-42983, transaction No:[protected], and paid an amount of Rs. 596.40 payment reference No: [protected] for Item No: 752064/D63. So far I have not received the recovery kit. Hence I request the concerned authorities to look into the matter personally and see that the recovery kit would be despatched to the following address: shipping address: K. Subrahmanyam, Door No: II - 116, Ratakonda Street, Madanapalle (Post & Mandal) Chittoor District. Andhra Pradesh. PIN : 517325

Dear sir; i would like to inform you that my Redemption code is 8517969. I had kept on hold due to the issue in demand draft at i have a word which customer care executive. i am waiting for my wrong demand draft last 18-19 days from your sight but i did not received yet. I am requesting to return my wrong demand draft .So that i can send you the new demand draft with in offer period. Vivek Sangvan Email.[protected]@gmail.com Sir plz help me fast its urgent Call me sir ...[protected]

Sir, we have purchase hp deskjet ink advnatage 1515 printer on 22.08.14 from Hard N Soft at Haldia, :Purba Medinipur-721602. Now it does not working. Please do the needfrl at the earliest. Regards For S.J, Constructions S. Sandhyaki. Mob: [protected].

Dear Sir, I have purchasedHP Deskjet Ink Advantage 4515 All-in-One Wireless Printer on 05.11.14. Copy and Scan not working Enclosed invoice for reference. Serial No: CN4912600K While making copy in printer, its not copying and in display its rotating as copying. same issue while making scan also. Kindly help me to rectify the issue. -- Regards A.Ragothaman Mobile- [protected]

One desktop computer purchased centrally from our head office, no display / no response from CPU at the time of first time installation. Model no. TPC-F026-SF, Sl.no.- INA414W8D4 Pl.do the needful, so that it may can overcome as early as possible. Mobile no.-[protected] Office of the Assistant Engineer(A-I) Berhampore (A-I) Sub-Division Near Food Corporation of India Go-down Backside of Murshidabad Medical College Hospital

Sr.DSTE/South Central Railway/ Guntakal ( Indian Railways, Guntakal division) procured 20 Nos of desk top computer systems HP compaq pro 6305 through supply order under Rate contract and was supplied in November, 14. The installation was done by this organisation only, out of this one computer system HP compaq pro 6305 bearing Sl No.INA 438 SS2M, product No.K3Q97PC # ACJ is not working/opening. In this connection, complaint was lodged through mobile no.[protected] to customer care toll free no.[protected] at 11.35 Hrs of 08.12.14, the complaint was transferred from desk to desk and at last details were collected.Till date no one came to attend the systems, the system has been kept idle for last 15 days and your customer service needs to be enhanced. How ever, it is requested to depute the concerned to attend the system available at Seniot Divisional Signal & Telecommunication Engineer, SC Railway, Guntakal-515801 Contact person: D.Prabhakar Rao, ADSTE/SCR/GTL, Contact No.[protected] Please acknowledge and confirm the date of service to above contact number. Thanking you

Dear sir/madam I Apparao pinisetti from Visakhapatnam. I have 8GB purchased pen drive on 17/12/2013.invoice no. 2A152B/13-14/32485. Now pen drive not working properly. We completed so many times in your service centre they not answering properly. Please sends vizag customer service phone thanking you APPARAO [protected]

Dear Sir, REFERENCE: Product serial no. CND428G039 Product no. J6L69PA Product: HP 15-r036TU notebook PC HP carepack Serial No. X49MQ36C828 With regret, I want to inform you that the above notebook brought through HP store has gone out of order from 15.12.14. The product is only 3 months old and is under extended warranty. I request you to take necessary steps to fix it at the earliest. For any question feel free to contact me over mobile-- [protected] Thanking you, Gouri Prasad Ghatak

Dear Sir/Madam I an HP customer since 1 and half year. My Product name: HP Pavilion g6 Notebook PC and Serial number: 5CD2497317. I writing complain about my battery, my lappy shutsdown at 40% battery is done with no warning sign show. It shows that I need to replace battery beacause of some technical issues. Kindly resolve it as as soon as possible.

Hi Team HP, On 12th Feb'2014, I committed a mistake of buying a HP laptop to gift to my brother in law. I my sel[censored]sing Apple & Acer, trust it's been >1 Yr and both these laptops are operational flawless but seems HP has serious issue with the quality of product. Since the first day itself my brother in law is complaining that the respond time of this machine is pathetically bad, it gets hung up in b/w. Mouse pad has stopped working. What is this ??? Did I pay you to give me a crab which will work like heck. Team, trust me this is a hit on my reputation, a gift given to family & getting this kind of feedback is never tolerable. To judge the quality & working of this machine I mysel[censored]sed it for 2 days & the end result is "hats off to my brother-in-law who is bearing this device since eternity" I don't need repair, revamp, change/replacement of any part. I need my money back. Kindly revert within next 24 Hrs else I will be forced to take it up this matter with legal tribunals & consumer court too. Atul Sota [protected] [protected] Model No # HP laptop 5CB3490HMJ Purchased from # Hariom Retail Pvt Ltd, Ghanta Ghar, Delhi-110007 Buyer's Name # Kapil Arora (By brother-in-law) Cost # 27, 700/= Date of purchase # 12 Feb-2014

i have purchased the inkjet printer from reliance vorian mall on 1.12.14. The same is not working right from the begining. The reliance perple refer the case fo customer serice centre Msha electronics at jayanagar. the probelem was not c;eared bythem. The matter was broght to the notice of reliance perople. They have suggested to book a compliant with the h.p and obtain the D/Y certificate from the replacement of the same. I trquest upi tp send ypur authorised representative to check the problem and isssue to the certificate to replace the printer with reliance perople.

I AM PRABHU, FROM TAMILNADU, I PURCHASED HP SCANJET 200 MODEL LAST YEAR 31ST, DECEMBER. NOW MY PROBLEM IS, THERE IS A LENS FAILURE I THINK. SO, PLEASE GIVE ME NEW MODEL INSIST OF THIS, UNDER WARRENTY. MODEL: HP SCANJET 200 L2734 SERIAL NO.CN37BA10GR CUSTOMER NAME:PRABHU PLACE; UDUMALPET, TIRUPPUR DISTRICT, TAMILNADU CONTACT NO.[protected]. THANK YOU.