HP India Complaints & Reviews

I bought a HP Pavilion 15- p 077 TX NB PC just about a month back. From the very beginning the USB ports on the LEFT side (Motherboard side) were non functional. I registered a complaint on line under case ref No -[protected]. The engineer reported on 11 Dec 14. On examination the on site engineer has reported that the problem lies with the motherboard. Also, while the laptop was being opened by him the body case has developed a crack which was not there earlier. The same has been indicated in the service call report by me. Since, the laptop is brand new and has not been used at all. Major defect in the machine which requires a change of motherboard is not acceptable under any circumstances. I expect the company will appreciate the problem empathetically and replace the product on immediate basis. Trusting the company's credentials, I have even taken an additional two years warranty too. Colonel Sanjeev Pant

printer serial no. VNC3H04935 Product no. CE459A. has supplied by government of india in Agmarknet project under 05 year warranty. Provlem is this - It is not printing clear. so please check it. Contact no. [protected] Mr. Vinay pandey. assitant grade 02 agriculture produce marketing commity, Gotegaon, Dist. Narsinghpur, Madhya pradesh pin no. 487118

We have received 5 HP Laptops on 4th Dec 2014 and Model is HP ProBook 440 G2. But, one laptop battery is not working. It is showing "Plugged in, not charging" when adapter is connected. So, kindly do the needful as soon as possible and find the attachment for your reference. Laptop Details: Serial No: CND439164T Model No: HP ProBook 440 G2 Product No: J8T88PT Thanks & Regards, P.Neppoliyan [protected]

I HAVE PURCHASE HP 16GB USB3.0 PEN DRIVE FROM AMAZON WEBSITE ON DATE 21 JULY 2014. MY ORDER NUMBER IS[protected] AND INVOICE NUMBER IS MH-BOM[protected]. THIS PEN DRIVE IS SOLD TO ME FROM BY CHIP COM TRADERS PVT LTD, PRATHMESH COMPLEX, BUILDING NO. H, OPP.-VATIKA RESTAURENT, MUMBAI-NASIK HIGHWAY NO.-3 BHIWANDI BY-PASS ROAD BHIWANDI- 421302, MAHARASHTRA, INDIA. THIS PEN DRIVE IS NOT WORKING FROM MONTH OF AUGUST. I HAVE CONTACTED TO HP CUSTOMER CARE AND AMAZON CUSTOMER CARE MANY TIMES FOR RESOLVE MY PROBLEM. BUT BOTH OF THEM NOT AGREE TO CHANGE MY PEN DRIVE. I HAVE FACE PROBLEM TO RESOLVE MY COMPLAINT ACCORDING THIS PE DRIVE. SO, I POLITELY REQUEST TO YOU THAT PLEASE HELP ME TO RESOLVE MY PROBLEM. MY CONTACT NUMBER IS:- [protected] AND MY EMAIL ID IS:- [protected]@YAHOO.CO.IN

COMPUTER MODEL DETAILS : SERIAL NUMBER : CZC4120HT1 PRODUCT NUMBER :F9R19EA#ABV MODEL NUMBER : 22 -h010ee COMPLAINT REGISTERED BY: Mr.VARKEY T CHACKO COMPLAINT : WE HAVE BOUGHT HP COMPUTER FROM DUBAI-SHARAF DG, ( CITY CENTRE) ABOUT 6 MONTHS BACK . WE WERE USING IT OFTEN, BUT NOW THE SYSTEM IS NOT SHOWING DISPLAY, AND POWER IS NOT TRANSMITTED TO THE MOUSE AND KEYBOARD . WE CALLED TO BANGLORE OFFICE, BUT WE DIDN'T GET ANY RESPONSE . KINDLY LOOK INTO THIS MATTER AND DO THE NEEDFUL FOR US. CONTACT No: [protected] (kerala) EMAIL ADDRESS: [protected]@hotmail.com

Hi, I have bought a HP slate 6 voice tab from snapdeal.com () and after 15 days it had problem with wifi we went to the nearest service center and the guy there suggested that this handset needs to be replace and please contact the vendor form where we have purchased. When I speak to snapdeal they say we only cater to replacement within 7 days and moving forward its between the consumer and the company. The service center guy says all he can do it is write a letter, pack the phone for replacement. Please suggest how can i take this forward. Thank you, Shahnaz Bano [protected] / [protected]

Hi, This is to inform you that i bought a HP Laptop Product name:HP 15 Notebook PC Product number:J2C54PA#ACJ in the month of august.. since then i am facing lot of issues with the Wifi Internet connection & games. I have raised a lot of cases in hp support but noone actually helped to sort this issue out. Case No.s # [protected], [protected], [protected], [protected], [protected], [protected] ... No action has been taken so far about this trouble. Sometimes they have done recovery of my laptop due to which i lost all the data & files & they install the graphics drivers which was really important for me.Till now i am not able to play games due to video card & also Wifi connection didnot work.Even twice during the conversion with hp support staff ; they said i am appointing an engineer for this concern & he will come to your home & fix the issue however till now noone turned up. Believe me i am really very very dissatisfied with HP Support & laptop because when you spend 45, 000/- rs for a new laptop then you expect the laptop to work great but in ths situation i am disappointed about the HP Laptops & probably i am not going to buy anymore hp products in future even though i will strictly inform my all relatives & friends not to buy the hp products. Please do something about the same & help me sort this out.

HELLO MAM/SIR, FEW DAYS BACK WE PURCHASED A BLACK INK CARTRIDGE FROM A SHOP NAMED CARTRIDGE CARE LACATED IN SHIVAJI NAGAR, PUNE.IT IS NOT GIVING PRINT PROPERLY WE ASKED THE SHOP PERSON TO REPLACE THE CARTRIDGE HE IS NOT READY TO LISTEN ALSO ANYTHING. HE STATED THAT WE DIRECTLY HAVE TO CONTACT HP EVEN FOR SMALL SMALL PROBLEMS THEY ARE NOT RESPONSIBLE FOR ANY ISSUES RELATED TO ANY PRODUCTS, THIS IS THE WORST AND VERY IRRESPONSIBLE ATTITUDE SHOWN. IF AS HE SAID IS THE PROCEDURE TO BE FOLLOWED TO RECTIFY ANY PROBLEM FACED BY CUSTOMERS THEN PLZ SOLVE THE PROBLEM ASAP AS OUR PROJECT WORK IS PENDING BECUASE OF THAT DEFECTIVE PRODUCT PROVIDED BY HP, HEREWITH I HAVE ATTACHED THE BILL AS WELL. SO PLZ RECTIFY THE PROBLEM ASAP.

Hello Sir/ Madam It has been atleast 1 month i have logged a complaint for the desktop. There has been no reply by mail or phone regarding my complaints and additionally the attitude is being shown as if we made a big mistake by purchasing the hp product. Kindly look into the problem and resolve as soon as possible.

Sir/Madam, For past 4-5 days, i have been calling every day to HP regarding my windows activation issue.(every 10 mins a pop up shows " windows about to expire") PC settings show my windows will expire on 16th Dec if activation not done. 1. On the first day i was told to update the windows and install it, i did that 2. on second day i was send a link to update bios, i did that but no use. 3. on the third day i talked over 50 mins on phone and some thing was installed through command prompt.nothing happened so than customer executive remotely accessed my computer again installed some files and told me to call next day. 4. next day i was told to take backup on an external disk, and my system was restored, still nothing happened. After all this mental trauma and huge loss of work and time, today i decided to connect with Microsoft people. 5. Now they asked "please ask HP for your product key" for you pre-installed windows. They should provide it" 6. the Microsoft executive checked my system for key and suggested that the current key is only a trial version or test key and that is why this problem is persisting. Sir/ Madam this is a new laptop, and i have been so tensed and now i am loosing patience. Your executives give time and then they just don't call, even if they do it is not on suggested time slot. I request you to kindly resolve this matter ASAP. Please arrange a call back today between 9 AM to 11 AM, with a senior person who can answer all queries. An annoyed customer Thanks and Regards, Priyanshu Jaiswal

I have bought a laptop (hp 15-r078tu) in the last week. But surprisingly its right click is not working and it is very slow. If it is the case with a new laptop, what about its working in the future. Should I shift my loyalty from hp?. Dr. Siddiq. Mangalore.

Sir, We have purchased 1 No. Laptop through Flipkart on 8.7.14 as details given hereunder: Order ID : OD[protected] Order Date : 08.07.2014 Inv. No. MUM_BNDI[protected] Inv. date : 9.7.2014 Kindly note that we have also taken 2 Yrs Extended Warranty from your Nehru Place, New Delhi. Our Complaint is " Non functioning of Wi-Fi from the day one", we have purchased this LAPTOP. Many times, we have registered our complaint to your customer care but the same is attended telephonically only. Also we have followed your instructions carefully and we have installed the driver also, as sent by your customer care, but problem is not resolved. So, It is our request to kindly look into the matter and instruct the concerned to depute your authorised representative to attend this LAP TOP at following address, to resolve our complaint. No. 54, Pragati Apartment, Paschim Vihar Club Road Punjabi Bagh New Delhi : 110063 Contact No.: [protected]/ [protected] Contact Person : Mr B.Mohindra E.Mail ID: [protected]@solar-ent.com

I Sahil Kaundal S/O SH. Mast Ram would like to bring your attention towards the laptop which i have purchased from HP. I had purchased a laptop i.e. HP ENVY DV6 7207tx around 2 years back on 28/11/2 I012. And starting from the purchase of my laptop I started facing problems with it. Neither its card reader worked nor the USB PORTS. I visited the service centre and they solved the problem o[censored]SB ports. Yet card reader never worked. Same problem was with the cooling system. I told the HP service centre about it, but they never contacted me about the cooling system. Now during this period my warranty was over. So i have to pay. And heating problem was always there. Now talking about the display, there were always some lines on the screen, when i visited the HP service centre they told me that it is display problem. So guys as warranty period was over.. So i have to pay. Conclusion is like that in within a year each and every part of my laptop was defective. And please don't ask about the battery backup, it was never more than 1.5 hours.. And now it is also gone. I have given more than 62000 Rs. On it. And what i got was a defective piece.. And recent news is this that it is not turning on. When i contacted the HP Service the guy there told me that this is motherboard related problem. Just tell me what should i do.. Even after spending 62000 i got a piece of crap. Which Have stopped working within 2 years of purchase. And by the way i belongs from a low income family and this laptop have created a big mess. I am Architecture student. And i have to use this for daily purpose. I don't have money to spend more on this. I am writing to you for the help. I don't have money for repairs. Sometimes i think that the decision of purchasing HP Laptop was a big mistake. > That to of 62000. Sir pls reply to my post or else should i visit the consumer court. Cause it has wasted a lot of mine time and money.. Pls reply as soon as possible. Looking forward for your reply. > Sahil Kaundal S/O Sh. Mast Ram > Room no. As-312, VBH, NIT Hamirpur, HP India. Pin-177005. > Cont. No. - [protected], [protected] > Sahil Kaundal S/O Sh. Mast Ram > Vill. Bari, P.O. Bane di hatti, Teh & Dist. Kangra, HP India. Pin-176029.

I purchased HP Pavilion Touchsmart 23-f202in all-in-one Desktop PC a year ago, it has perfectly worked for 1 year and suddenly the motherboard got damaged for some reason. HP technician said it has been burnt and need to be replaced (for which they have provided quotation of around Rs. 20, 000). Not sure what caused this, I am using surge protector and APC UPS. I believe this might be due to the parts used in HP desktop may not be of good quality. Whatever is the case, the expensive desktop has became useless just after a year use.

Dear Sir, This to much frustrating experience for me in last 15 years my time from HP. They are able to provide service and support for out of warranty product from last 4 months. All the time from call center i am getting promise of support and call arrange from service center but in last 4 months i have not received a single call from HP. I have registered complaint various times with toll free number. Last complaint no. is [protected] for your reference. I have not offered to speak to any senior team member. Nobody is there to help me. My details : Sukhadeo Gawade [protected] STAR INFOTECH THANE (MUMBAI, )

Dear Sir / Madam, I have purchased a HP Omni 10.1 Tab on 14Apr 2014. Within 2 months of purchase the touch screen has stopped working and also the speaker. I have lodged a complaint and I was advised to meet the Service center, Maha electronics in Mysore. The touch screen got replaced within couple of days. But the Speaker was not replaced. The service engineer informed me that the speaker has been ordered and will be replaced soon. The device was with the Service center till Aug 2nd week. But the speaker issue was not resolved. WHen I raised the issue of the dealy, the device was handed over to me without solving the speaker issue and i was adviced to me that the speaker is not avaialble and will be delayed and I was asked to wait till the speaker arrives. later I raised the complaint through Online support and again I was asked to visit the same service center. But When I visited, I got the same reply from them. Then After series of complaints, my request finally my complaints reached the customer relation office. But now they are saying there is NO REFERENCE ORDER order for the Speaker raised form the service center and they are telling me that now they have registered the complaint. This shows that the HP's service center has not followed the standard process. Because of HP's mistake why I have to suffer. Now the HP customer relation officer is arguing with me about that this case is open only from 2 weeks. This is pure misleading from HP. See First of all the HP product is not performing well and over that the HP company's commitment to customer concerns is poor. Now who will help us. I hope this customer concerns forum help us a lot. Regards, Koushik

I Have purchased Laser jet printer MFP M128fw from your authorized dealer Adarsh Computer Nagpur on 24 July 2014. From the begining Xerox from this printer was very faint. We complaint about this to Adarsh computer, we took our printer to their showroom to show them but they told us that this is in built fault of this printer. We bought this priter because it has got coppier, fax and printer facility. If we are not getting the coppier facility properly then the company should remove this facility from the printer. As we are not getting this facility we want our printer to be changed Kindly do the needful Thanking Your Yours Truly Zenith Hospital 141, Shivaji Nagar, Nagpur Nagpur - 440010 Ph:[protected]/2248794

Hi Team I am Darshan Dhruv purchaed new laptop Hp Pavillion 15-077tx on the 28 Oct 2014 from Pune Hp Store 'Kodape Enterprises' and the executive and told me about the diwali offer from HP i.e 2000 Mytra Voucher 1 year subcription of Macfee antivirus 2 ticket from Book My Show for 12 months and 2 years exted warrety etc ... and alo told me that the registration can be done before 30 Nov 2014. And on 15 while registrating for the offer came to know that the offer last date was 1 Nov 14 . Since the hp store executive guided me wrongly my offer is wasted .Kindly help me with the offer redemtion on the priority basis .. Thanks Darshan Dhruv [protected]

Sir, 1. After purchasing the laptop i facing the bluetooth problem, that means i could not transfer data through bluetooth to one device to another device. 2. Regarding the same problem i visited to HP Service centre (three times) and deposited laptop in service Centre (reference Job sheet No 651 dt 25 Oct 14.) than they informed me issue has been solved i collected the laptop and checked the problem at home. i facing same problem again. I again visited HP Customer Centre 2nd time (reference Job Sheet No 3126 dt 28 Oct 14) that time they assured me this time problem surely resolved, they conveyed me wifi kit is faulty and same replaced by Service Centrre. again i collected and same problem i faced than 3rd time (reference Job Sheet No 5123 dt 18 Nov 14) i visited service centre than finaly they confirm me mother board of laptop is faulty and order will be placed by service centre and when they recieve mother board they will change it but not confirmed by them the issue is being solved or not. I wastaged lot off time for reparing this Laptop. Please issue me new Laptop. ------other details[protected] Add Service Centre were i submitted laptop. HP Jabil Service Centre, Sanas memories, Pune. Techinicial contact No they handle issue.:- Mr Vineet [protected] Mr Vinay [protected]. [protected]--Laptop Details[protected]----- HP Model No. HP 15-D009TU Product. F6D30PA#ACJ Serial No. 5CB4030LP1 Invice No. C-3362 Date of Purchase- 30 Mar 14 Purchased from. Goodwill Computer, Pimpri, Laxmi Complex Pune - Mumbai Higway Shop No G1 & G2 Chinchiwad. Contact No. [protected] -------My Details[protected] MR. AJABE BS HADSAR, PUNE EMAIL ID. alok.[protected]@gmail.com MOBILE NO. [protected]/[protected]

I have purchased a Laptop one week before. But now there are some issues in functioning of key board, screen getting dark, hard drive etc. I have called customer care center for resolving the issue but they are not responding in positive way.