HP India Complaints & Reviews

I bought a Compaq 621 Notebook PC Serial no CNU03210NK, Product XP865PA#ACJ on 1/11/10. But from few months it is discharged very quickly and to be very specific in 1hour and 20 minutes.Fan is not working properly and many a times it is automatically switched off.Fan is generally off for most of the times and starts for few minutes making laptop very warm.Within such a short span of time it is giving me such problems. I Am attaching soft copy of the bill with it.

i have a Hp Laser jet M1213nf MFP Printer ... when fax line connect with the printer the Line goes busy (ex: the customer u call busy with another call) the other function of the printer are used as no problem. this problem was not before. i have done FAX send & received before.

Dear Sir, Please note the complaints regarding HP Desktop computers. 1.CPU No.S/N INA304VS3T 2. S/N INA304VS0S 3. S/N INA304VS0Y 4. S/N INA304VS52 5. S/N INA304VS4T ___Manager, Kollam District Co-operative Bank, Head Office, Kollam, Kerala-691001 [protected] Mobile [protected]_____

Sir, HP Laser Jet Printer Model No P1606dn not working properly it is under warranty period. SL No of the printer is VNF3C28696 Product No CE749A. location of the printer is Post Master Head Post Office Haveri 581110 Karnataka Contact No : [protected] [protected]

I Purchases a HP 360 laptop, PO is attached for your reference . Now the customer said for giving Recovery Disc to me . But till Date i had not received, that, And now my laptop show fail to Driver update, and i cant able to access Internet over wifi . so when i went to the store for service, they were not attempting that, so i need my recovery disc . pls help me out from this problems

Hello I Abhishek kumar one o[censored]nsatisfied customer of HP product. I Purchased a cartridge for HP printer F370 (All in one), but it was not working in printer due to manufacturing defect. then after some time I went to service center and replaced it ( Replaced After more than 15 days ). but still I was facing same problem again, means not working in my printer . That time I thought may be some issue have in printer and after a certain period I checked my printer from Mechanic at DC. he told me have issued in cartridge instead of printer means again manufacturing defect. And again I went service center for replacement, but they told me he cannot replace due to ' OUT OF WEIGHT RANGE ', but without print any single page and waste of more than Rs. 800/- how can they replied such that things to me.it means it is waste of money and time as well. It is manufacturing defect that is not my fault, even I told them please check it's circuit, it is not reading in printer, but they wasn't do. So please tell me I cannot measure weight of any cartridge, but one thing i want tell you after purchasing this product i haven't use it for a single print but wasted more than Rs.800/-. So take as serious issue and replace my product as soon as possible, else I already unsatisfied with your service. here details regarding product:- product:- HP cartridge (21 B), Black. case id:- ININARC[protected] case date: 02/18/2015 product No. :- C9351B ARC:- INAR117. Service Center : jabil global service, rajouri garden. -- Regards, Abhishek Kumar email:[protected]@gmail.com

I'm using HP mouse whose details is as follow: Product: HP Blossom Retractable Mouse Part No.: NT341PA#ACJ Order No.: PO-115582 S/N: [protected] I just want to know its warranty status? If it is under warranty then kindly arrange its replacement, also let me know from where I can pick up the new one or it will be great if you deliver it from your side. For further communication please feel free to mail me on nikhil.[protected]@gmail.com or you can directly contact me on [protected], preferable time after 7:00 PM GMT.

I had purchased the above printer on 28.01.2015 and the person installed informed that he has already filled the required forms and the free cartridge will be delivered shortly. However as no cartridge was delivered I sent a mail quoting HP code 8683122 on 18th February 2015 along with copy of Bill of Purchase from Sri Lakshmi Systems Products, Chennai and the Serial number of the product - Now I have received a rejection mail from HP saying claim is rejected for non submission of required documents within stipulated time period - Kindly note that there was no 'stipulated time' mentioned anywhere - In any event I had submitted within 20 days - the offer is shown as valid even now on the internet - Hence kindly send the free cartridge - Im very upset over this rejection by a well known company like HP on 'no grounds'. Sreelatha Mani - Mobile [protected]

Dear Sir, I have a HP Proliant server (Model - DL-180G6). This shows a red light in 300GB HDD/Dualport15K SAS- 1. Server Serial no - SGH939XJ80, 300GB HDD Part no[protected]. 2. Rajeev Agrawal ( Mob. No. - [protected]). 3. Dainik jagran, A-32, Sector-32, Talanagari, Aligarh. Pin no.- 202001. 4. Problem - Red light in 300 GB HDD. This server is out of warranty. I want to take a quotation of 300 GB HDD.

My S/n No. - INAI52Y8ZP Model No. - HP Compaq 8200 Elite MT PC Product No. - BX383AV while switch on the machine, it unable to detect HDD and popups an error message that "Non - system disk or dis error. Replace and strike". Even after so many trails, we could not sucessed and found there a HDD failure. Hence request to attend the call. Contact No: [protected] Address : O/o Project Director, H.No. 6-1-69/3, 1st Floor, Sanman PMR Buidlings, Opp: DGP officie, Lakidikapool; Hyderabad-4

From: Date: 22.02.2015 N.Sumathi w/o. P.K.Murali No.81, Second Floor Ganesh Nivas Veerama Munivar Street Devraj Nagar Chennai – 600 093 [protected] [protected]@gmail.com To HP Redemption Cell, Office No.925 89, Hemkunt Chambers Nehru Place, New Delhi – 110 019 Sir, I have purchased a laptop HP ENVY 15 Notebook PC (15-K204TX) bearing serial number 5CD44843W2 on 31.01.2015 through a retail seller M/s.Laptop Bazaar having office at No.F57, first floor, PhaseII, Spencer Plaza, Anna salai, Chennai – 600 002 vide Invoice No.689. Before making payment to M/s.Laptop Bazaar, Mr.Babu, Sales Manager of M/s.Laptop Bazaar confirmed the offer of “two years extended onsite warranty on free of cost” along with first year full warranty in consultation with Mr.Stefen, who is working in M/s.Bestsource Infotech Chennai Private Limited, 2/17, Tank street, Kodambakkam, Chennai – 600 024 and Mr.Ramesh Pyla, HP sales, Chennai will be passed on to our purchase. Based on the promises of Mr.Babu, I have remitted the cash and took delivery of the Laptop HP ENVY 15 Notebook PC (15-K204TX) bearing serial number 5CD44843W2. Trivial reasons has been offered by Mr.Babu for implementing the offer of 2 years onsite extended warranty from HP. I was totally in desperate situation to obtain the above said offer from Mr.Babu, Laptop bazaar. After my sincere efforts, Mr.Babu gave me phone numbers of Mr.Stefen of Bestsource Infotech Chennai and Mr.Ramesh Payal, HP. I have been dabbled between the above said 3 persons for more than two weeks to obtain this offer. Finally, on 18.02.2015, I have obtained my redemption code through email. But, in which three controversies appeared and they are as follows: - a) The email sent date is 18.02.2015; b) In which, the time limit is mentioned as “16.02.2015”. This is ante-timed offer and c) Bar code sticker has to be sent to Redemption cell of New Delhi Address. Apart from the bill, the bar code sticker is the property of the purchaser. If so, why we have to cut and send the same to HP Redemption cell to obtain our two years onsite extended warranty and I feel this is a cumbersome job and unnecessarily you are torturing the customers to obtain the redemption code. Even for an internet bank transaction, one time password is sufficient to pass the amount from one bank account to another. Whereas, cutting the bar code sticker and sending the same through courier in this fast world is tedious, waste of time and unnecessary expenditure. I have given my phone number, address and email ids to the retailer. In turn, the retailer updated through his invoice my details along with the product, which I have purchased to HP company through internet. If so, through my phone number, you may release my redemption code without wasting time or through your retailer. I humbly request you to give me the validation swiftly for the onsite two years extended warranty. Please help me in this regard and render justice. Thanking you P.K.Murali Copy to: Laptop Bazaar : M/s.Bestsource Infotech Chennai Private Limited : Mr.Ramesh Payal, HP, India : HP Hyderabad

FIRST AT ALL LAPTOP OF AMD PROCESSOR FROM HP CHECKMATE IN MALAD AT 29, 990 .IN FOUR I HAVE PROBLEM WITH THE USB PORT THE ENGINEER TOLD THAT THE PROBLEM IS FROM MOTHERTBOARD SO I HAVE GET THE DOA LETTER TO GET MY LAOPTOP REPLACED SO I REPLACED MY HP NOTEBOOK WITH i3 FOURTH GENERATION BY PAYING ABOVE AMOUNT AT 35, 000 AFTER 15 DAYS HAVE PROBLEM RELATING TO BATTERY IN LAPTOP THE LAPTOP DOESNT WORKS ON BATTERY IT WORKS THROUGH CHARGER ONLY. IN 6 DAYS THE CUSTOMER SUPPORT HAS TAKEN MY 6 DAYS WHILE DOING ONLY THE CHECKING PROCESS OF BATTERY STATUS, RECOVERY, ATTEMPT RECOVERY, ANTIVIRUS UPDATE, SOFTWARE UPDATE, ETC, ., THEN ON 30TH JAN 2015 MY COMPLAIN HAS BEEN LOCKED AFTER 6 DAYS ENGIEER WIIL TAKE VISIT. ON 5TH FEB 2015 ENGIEER HAS VISTED NAMED AS RAHUL, CUSTOMER SPECIAL SERVICE NAMED AS HASEEN I HAVE MAILED MY ALL BILLS AND REPORTS BY MAILED AFTER 9 DAYS MY CASE HAS BEEN SUDDENLY CLOSED WITHOUT INFORMING ME ON 11TH FEB 2015 . ANY CALL WAS NOT MADE JUST THROUGH A MAIL ON 14 FEB 2015 I HAVE RECIEVED CALL FROM THE ENGINEER THAT THE HE IS BRINGING BATTERY OF MY LAPTOP BUT I HAVE STILL NOT RECIEVED THE BATTERY*BECAUSE* HASSEN HAS TOLD THAT THE SPECALIST ENGIENEER* *WILL VISIT BUT WITHOUT ANY ENGINEER VISIT THE BATTERY REPLACEMENT PROCEDURE IS GOING ON I HAVE REFUSED THE HASSEN THAT ** **NOTE: REFUND MY PAYEMENT I AM FED OF HP LAPTOP OR ELSE REPLACE MY LAPTOPBY ISSUING ME DOA LETTER AS FAR AS QUIKER AS IT IS URGENT**

Touchpad pad issue ! the left mouse click is perfectly smooth but right mouse click is not ! And above the touchpad theres a line that is outside and it feela irritating and and touchpad is not working good ! Theres a uneven gap above the touchpad ! and its been a month I have purchased this laptop and having problem ! I have regestered complain beforr also 3-4 times ! Please replace my laptop ! And while gaming touchpad is not scrolling correctly please replace this product ! ! - chaitanya contact number - [protected]

I am Dr. A. Nithya Devi and my husband has purchased a HP laptop from Malaysia by Dec 2013 Serial No. 5CD3521CTX AND MODEL NO. 14n222TX. I was a Professor involved in both teaching and research. It was much useful and the product quality is also too good. Recently by Jan, 2015, the laptop got spilled from my table along with my laptop bag and it got broken in the left side edge.I contacted the authorized service centre in Tiruchirappalli, Tamil Nadu, India where i am residing (EnsureSupport Services India Ltd, Tiruchirappalli). they are informing me that the topcover has to be replaced and it will cost around Rs. 6000/- and If i purchased the laptop from India, then only the repair and replacement will be covered under accidental damage cover. I got shocked I didnt expect this type of answer from a well known company like Hp. They are having sales centre all over the world and if the customers are genuinely asking for the protection schemes, they blindly telling such a silly reason. Is it our fault to purchase Hp laptop outside India, i.e., from Malaysia, a korean made laptop? This is really disgusting...

HP Laser Jet M4555 MFP printer is not working properly .When a print command is given for legal print pages are getting stuck inside whereas A4 size paper printing is working properly.I filed complaint regarding this issue month before at customer care number but no action has been taken yet.
Details of HP Laser Jet M4555 MFP :
Device Name:HP Laser Jet M4555 MFP
Device Model:CE738A
Device Serial Number:CNCXDCB502
address : jodhpur development authority, near railway hospital, jodhpur (rajasthan), 342001
contact no:[protected]

I purchased Hp pavilion Laptop on Feb-14, purchase on wards i am facing problem with laptop. like while using the laptop it was restarted several times. And i visited hp custmour care more than 6 times. Everytime they said we replaced mother board, hard disk like this. But still my problem not solved . i am really unsatisfied with laptop. Almost i spend 35k on laptop . Now they talked like irresponsible on my problem., i don't know y... my concern : "please replace my old laptop with new laptop " Please take a action On Hp & do a Faviour me. HP guys are not responding .

My PF A/C no: KN/BN/25002/030565. I received my Company PF in the month of June 2014 . They informed me that my Government PF amount will be credited directly to my account after a month. But still this time i didn't receive my PF amount to my account. Kindly check with my account and reply to me.

had ordered an hp 7 voice tab on 7-4-2015 on ebay. And I got the tab on[protected].But today it have suddenly stopped working and showing a blank screen. Ebay people told to contact hp service center. When contacted they said screen damaged.and those people aren't responding properly and telling you ask in ebay itself. And they are also telling that they won't support Ebay sold products. And Ebay people saying that get DOA certificate from hp service centre but thy are not even providing that.Please provide me the DOA certificate so that I get replacement from ebay.

Dear, To the Board of Management & all HP End-User sun
Customer Care Team/ Service Team,

Today as per the discussion with customer relationship person, But Now they are telling the date is over and we can able do a service itself, This is UN SATISFIABLE SERVICE FROM YOUR END NOW DENYING FOR REPLACEMENT .

Well, Of course, I am not blaming only your Technical Service. But, certainly blame and accuse you who is the manufacturer of HP products. Because, primarily, it is obvious that you distribute defunct hp PRINTER to the markets and therefore you subsequently cause your product user suffer unnecessarily. Secondarily, you absolutely know this nerve breaking issue, at least through the complaints by your end-users reaching to yourselves by e-mails, issue through. But, unfortunately, you have not paid a respected attention to produce a satisfactory certain & functional solution which will prevent your end-users having such an ongoing crazy issue.

I hope you will save some time to deliver a rooted solution to me and your other downtrodden end-buyers.

Anticipating your prompt attention and logical response, I remain.


AGAIN I WAITING FOR YOUR POSITIVE REPLY,

regards,

CHARLES

[protected]

[protected]


From: [protected]@hp.com
To: [protected]@live.com; prathiba.[protected]@hp.com
Subject: RE: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING
Date: Thu, 12 Feb 2015 04:21:08 +0000

Dear Sir,


Greetings,

We value your opinion and we apologize for the difficulties you have experienced. Ms. Prathiba Prakasam is a Partner Account Manager and working on your case, I am requesting her to look into this on priority basis.


Regards

Ekta Bakshi


HP

CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: Charle Charle [mailto:[protected]@live.com]
Sent: Wednesday, February 11, 2015 7:10 PM
To: Esc Helpdesk; CSS_Service Head
Cc: [protected]@gmail.com; Charle Charle
Subject: RE: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING


Dear Customer Care Team/ Service Team,


Today I have receive n a call from Customer care, as per the discussion they have agree for the printer replacement,

and customer care team have to take a confirmation from the service team.


(AWAITING FOR THE REPLACEMENT CONFIRMATION)


CHARLES

[protected]


Date: Tue, 10 Feb 2015 21:56:32 +0530
Subject: HP LASER JET M1536DNF PRINTER COMPLAINT REGISTRING
From: [protected]@gmail.com
To: esc.[protected]@hp.com; [protected]@hp.com
CC: [protected]@gmail.com; [protected]@live.com

Dear Customer Care Team,


By bring this mail, i would like to notice you of that which i purchased the

HP LASER JET M1536DNF ON 1-1-2014 at rs.23500.

(SRI LAKSHMI SYSTEM PRODUCT) AUTHORIZED DEALER


Kind attention, Customer care team/ service team


we had given the 1st service on[protected] & 2nd service on 22-08-14& 3rd service on 30-08-14 & 4th service on 24-09-14 &5th service on 24-12-14 &6th service on[protected]th service on

9-02-15.

This ridiculous, how many service which i have done for my HP LASER JET M1536DNF printer, IS IT TRUE THAT HP SERVICE CENTER ARE NOT RESPONSIBLE TO SOLVE getting so many service.KINDLY REQUEST TO TAKE SERIOUS ACTIONS AGAINST FOR MY HP LASER JET M1536DNF

TO BE GIVEN A REPLACEMENT.THIS IS VERY UN COMPROMISE SERVICE HAPPEN FOR MY PRINTER, i ATTACHING THE SERVICE CALL REPORTS & PURCHASING BILL ATTACHMENT FILL


AWAITING FOR YOUR CUSTOMER SERVICE REPLY (asap)/


KUMAR & CHARLES

[protected]

[protected]

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We are from Coimbatore SERCO GLOBAL SOLUTIONS. as i would give a complaint againts my printer. My printer model is HP LaserJet 400MFP M475dn. whatever i print on this the print quality was poor as well as the ink is leaking and also its smudging to all pages. i attach some sample copies regarding the printer. you can see the output to confirm the complaint. kindly please help to solve this issues ASAP. if you send a person to our office is also more convineant Thanks & Regards SERCO GLOBAL SOLUTION 36/20, Ashirwad Towers D.B Road, R.S Puram Coimbatore-641002