HP India Complaints & Reviews

dear sir /mem,

I have purchase HP laser Jet Printer Model No.1005 all in one . serial no.CNH8F7DL25
Sir this printer is not proper manner working .at purchase date . i am continue submit complain.
last 5 time case no. POP-12/9/13, 4694588, 33466435, 33466435, 4779788.Sir your employee is continue 5 times visit. but his not complete my printer. for about this complain We are Contact service center Kota (Rajasthan). but there dont reply properly.
PLEASE SOON AS SOON ACTION THIS COMPLAIN.

Regarding
Huzaifa
[protected]

I namely Muzafar Manzoor form Srinagar Jammu and Kashmir would like to inform u that my Dell Laptop was demaged by somehow and i went to service center to repair it, where HP sevice center namely A.S.Combines, Magarl-bagh srinagar told me that we will repair it and they charged me Rs 4000 for power card repair but they demaged my Dell battery and told me we can't do anything now. i Told them to refund my charges as they had not solved my "Not charging" issue of my laptop, but they refused me and told me we are not responsible for that.So i put that matter into ur considration to take further necessary action against it and refund my payment .
Thanx .
Mobile no:- [protected]
Email:-mir.[protected]@gmail.com

I had purchased one HP Pavillion notebook and the details of the product are as follows: Product No: E3B57PA#ACJ, SL NO: 5CD3283VHB, The OS was initially windows 8 which was later upgraded to windows 8.1. The bluetooth software drive has been found missing from the computer for which I sought online help and after prolong effort they gave me the complaint no: [protected].and also assured me that a link would be sent to me in my mail through which I could download the driver software.. However, no link has yet been sent from the HP online support team to me and the problem is till remain unresolved.

Bluetooth driver is not working properly.Problem occured during sending files and images and sometimes it also do not show bluetooth option.As per hp coustomer care advise we also tried to reinstall the driver but the problem has not solved.

I have an issue related to my hp envy m6 1103tx laptop flap.The hp service provider from Lucknow told me that your warranty is expired but a mail from came to me in that following things Product description: HP ENVY m6-1103tx Notebook PC Product number: C0N93PA Serial number: CND2371H5P Problem description: IN/ONS/(MF: 9-18 / NBD)/CSR/HP ENVY m6-1103TX NB PC ALL/Multiple issue.In that mail it is written that the required parts are delivered.Please provide me proper answer regarding this matter because when I checked the warranty online it shows till November 2014.

I had purchased an HP Probook 450G1 Notebook PC under ONGC’s corporate Laptop scheme vide Proforma Invoice No. SVX-ON-269370 dt. 24.10.2013. As per the scheme offered to ONGC employees by HP there was an option of buying a printer Model HPDeskjet Ink Advantage 2545 at a discounted price of Rs. 3000/= with this Laptop. The laptop was delivered on 23.11.2013 (Retail Invoice No. BRDON[protected] dt. 22/11/2013 12:00:00 AM). After delivery of the laptop I contacted HP-Ahmedabad, requesting them to book the printer against the purchase of Laptop as per ONGC’s corporate Laptop scheme. The booking of the printer in the offer was denied on the grounds that it was a bundled offer and that printer had to be booked alongwith the Laptop. However, nowhere it was mentioned in the HP offer brochure that to avail the offer both the Probook as well as the printer had to be booked together. Rather, from the brochure it appeared that purchase of a Probook is mandatory to become eligible for the printer offer. Even if otherwise, in what way does the booking really matter – whether it’s done together or one after the other- so long as the terms in the offer are met. The concerned person from HP (Mr. Satish Warrior) who dealt with the offer assured all assistance but so far nothing happened in this regard. If this is the support that HP offers to its support one customers then what can be said for the common customers. It is again requested that M/s. Omikron system or Savex Computers Ltd., Ahemdabad may be asked to book the HP HPDeskjet Ink Advantage 2545 printer at a discounted price of Rs. 3000/-, complimenting my HP Probook 450G1 Notebook PC order in accordance with the scheme of offer for ONGC employees.

my pendrive hp USB 3.0 FLASHDRIVE 16GB x705w is not working its only been 2 weeks since i bought this from flipkart i got the pendrive on 30th may and now its 14th june now its not working i havent dropped it or anything its just getting heated up when i plug it in plzz help me i have bought many pendrives of hp and this is the first time this had occurred

i purchased hp laser jet 1020 plus in the month of january 2014.until yesterday i did not face any problem.but yesterday when i switch on printer, i heard terrible sounds in it may be due to failure of gear system.I need help in this regard

I'm Ajay, purchased laptop in Bangalore, I registered a complaint with HP regarding accidental damage. I purchased the laptop just 2 months back and I registered the complaint a month back after four days I registered the complaint one of HP executive came to us and made an enquiry about how damage happened. After being satisfied he gave me report and said their technicians will contact me within two days, but I didn't get any reply. So I called the number on the report and asked for status. They asked me to send the mail attaching invoice copy and screen shot of serial number. I immediately mailed it. After four days they contacted me and asked me to send the same files to another mail ID. This happened three times and I sent the documents to three mails. There is no reply from any one till now and I kept on contacting but no reply. Here I am enclosing the screen shots sent to three different mails as a proof. As my laptop is covered under accidental warranty they have to get back to me immediately. But they are not doing so. Please help me. I'm also enclosing the screen shot from HP website showing my warranty is active.

I purchased a HP PAVILION LAPTOP . HP announced a gift voucher of rs. 10000 for the warranty of two year which was to be reedemed from the site www.hp.co.in/hpstudentoffer. I redeemed a Pan Drive and one laptop bag along with three years additional onsite warranty. I reedemed the gift voucher and sent the necessary documents to the given address. HP stated that we would receive extended warranty within one month.your website page http://redemptionsupport.com/HelpDesk.aspx not working. Now they are asking Demand Draft/Cheque of required amount of Rs. 2982/- within the next 7 days, in order to process the claim but at the time of registration it was 0. I went two times in okhla office. There was no proper support. I went there many times I requested to send me extended warranty but they are denying, very poor support from hp personal.

Sir, Due to some domestic problem in bluetooth service, i have been registered a complaint case ID No [protected]-471 on 31 May 2014. Request cancelled the said complaint, as i will be out of the station for few days from Delhi. Thanks a lot for your response.

Printer Nos. VNF 3L 15400 &VNF 3C 11960 Model P1606 DN were purchased and installed by this organisation in the office very recently. The papers are getting stuck very frequently. Kindly get it repaired soon. Installed at: Debts Recovery Tribunal, \34d & 4th Floor, Kalyani Towers, Uthangudi, 4/162, Madurai-Melur Road, Madurai-625 107 Tele:[protected]

Dear Sir, I have purchased HP All in printer 1515 serial no. CN38417NF3 dated 18-Apr-2014. But suddenly it malfunctions. I reported this to authorised service center but they asked me to call customer care. I am very upset with customer care service as they asked me to perform some functions and then concluded that it is a cartritge problem. I was asked to sent cartritge to their other center bearing the charges myself with no guaranty of resolving the problem. I even requested them to send a on-site engineer to find out the exact problem but they refused. I think this is not the centre to serve people but to refuse or avoid them. Its a serious fault on behalf of HP that they are not serious with customer problems. This may going to hit them hard.

Dear CNBC Pehredar, Sir, I have purchased a HP Printer 2515 from 731, PL Sharma Road, Near Vijay Shree Complex, Meerut (UP) 250002 on 25 Jul 2013 vide their invoice no C2C/SALE/250 dated 25 Jul 2013. Due to some problem on the said printer I approached to HP Service Centre Meerut (Balaji Plaza) (Phone No[protected]. But service centre refused the repair the same and charging a sum of Rs 1300.00. The said printer is on warranty period. They told me that you have used unauthorised cartridge. Sir we have never used unauthorised cartridge. You are advice further action on the subject. [protected]@yahoo.in PURUSOTTAM SAHU 14 RAJPUT PIN-912114, c/o 56 APO ([protected])

I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me. I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com). Reasons I chose them over the others: 1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request. 2) Their prices were extremely reasonable. 3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed. How did they do it 1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer. 2) After having answered this, they confirmed that the printer and the laptop were functioning correctly. 3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed. 4) One of the tech support executives accessed my laptop and started troubleshooting. 5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed. 6) I was told that it was due to an older version of the driver that had been installed. My Experience I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on[protected]. Would definitely recommend this service to anyone who needs help fixing their computers. Thanks a ton guys. Great Job...!! ID: OTR214331

I am the unhappy customer since I bought my laptop from HP.I had raised the Case#[protected] regarding Overheating issue for my HP laptop.I had purchased the laptop on 22nd june 2013. My Laptop is under warranty but in the HP database my warranty is not updated. Ritesh from HP support team told me to send the laptop bill to update the warranty. I sent the laptop bill but in the laptop bill my serial number is not mentioned so he rejected to process my Case. The issue is i am working in Pune and i purchased this laptop from other state. This is not possible for me to go to other state and check with my dealer why you have not put serial number in my laptop bill. I already told ritesh i am ready to send screen shot of my laptop box where all the laptop details(serial number) are present but he is not ready to process my request.I am not saying to replace my Laptop.I want only resolution ASAP. I am already frustrated with my laptop.If Hp is going to provide this type of support then i will never recommend my friends to purchase HP laptops. I bought HP laptop due to its brand value and its services but i am wrong.Could you please get my additional defects repaired because those persons are running service centre for earning profit only. HP Model Number:HP[protected]TU NBPC Phone Number:+91 [protected] Thanks Sahil

Sir, We had procured the above printer bearing serial No VNF 3 P00037, manufactured on Sep 13 during Nov 13. The printer is now become defective as no print can be taken. Request accord priority. Our address and telephone No is as under : ECHS Polyclinic, opposite St Mary's Church, Thumpamon, Pathanamthitta, PIN - 689502, Kerala, Tele[protected], Mob : [protected], [protected]. With Warm regards, Officer In Charge Pathanamthitta

I have purchased multifunction having serial No. CNJ8F1N5JZ product number CE845A. Since installation no engineer visited even for installation. The dealer did not turn up I have myself tried and doing needed work and other function is also not known. Now I feeling great trouble in paper feeding like paper jam, mispic or scanning feeder problem. I have also rub the roll as seen in the video of HP but all in vain after 1-2 times. Kindly depute engineer who may able to educate me about the all printer function and do service. Harish Sethi [protected] Food Corporation of India District Office, Opp. Anaj Mandi Sirhind Road, Patiala.

I have purchased a printer hp 2515 all in one printer series from MODE DIGITAL, Pulimoodu Trivandrum on 20/09/2013. Now I can not print or scan on my printer.The ink level shows half level on display. The serial no is CN3733PMVT, The regulator model no VCVRA-1221. There is an error message showing while I am trying to print or scan.The message is " The printer need your attention". My E mail ID is [protected]@gmail.com, My phone no is [protected], [protected]. The invoice no 461 dtd 20/09/2013. \Thank you, Jayakumar.M.P, Callumpurahu Poovathoor, Puthiyakavu.P.O, mavelikkara, Alappuzha, Kerala. 690101. Kindly replace with anew one.

I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me.


I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com).


Reasons I chose them over the others:

1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.

2) Their prices were extremely reasonable.

3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed.


How did they do it

1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.

2) After having answered this, they confirmed that the printer and the laptop were functioning correctly.

3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.

4) One of the tech support executives accessed my laptop and started troubleshooting.

5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.

6) I was told that it was due to an older version of the driver that had been installed.


My Experience

I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on[protected].

Would definitely recommend this service to anyone who needs help fixing their computers.

Thanks a ton guys. Great Job...!!

ID: OTR214326