HP India Complaints & Reviews

I purchased my HP pavillion dv2000 laptop 4 years ago. It was working well even if I had to make some repair when its motherboard crashed. Last night (6th Dec) when I was using my laptop as usually, the battery blasted and tore through its compartment causing burns on my lap. Even though the battery is quite old, I think its not manufactured to create a blast as it happened with me. I think HP is not manufacturing laptop battery which meets the safety standards. I hope necessary actions can be taken so that other customers don't come across incidents like that with me.

Thank You
Ronald Nk

We had purchased HP OFFICEJET 7000 and it had problems in printing from our date of purchase. As per their engineer a problem had been diagnosed in the printer head due to which the printer was not printing properly; inspite of being replaced several times under warranty and our using original Hp Cartridges still the issue remained unsolved.
Model number-HP OFFICEJET 7000 Wide format (8809 A)
Date of Purchase[protected]
Serial No-MY04L110PJ

There is a fuel refiling station near jornada ,Mahimagadi ,Dhenkanal,Odisha, in this fuel station regular mixing of K.Oil in Petrol and disel ,where as the costumer are paying the actual amount and geting low grade of fuel from this filling station, We request the concern department to inspect the filling station with regular interval of time and randomly.


Thanking You
Team of consumers

i purchased a laptop from checkmate, infinity mall. Now i realize that the same laptop comes with a carry case supplied by HP itself, which was denied by the checkmate prop. He has completely cheated me. any shop i m going to and seeing this wonder gives me a bad feeling about this gentleman shop.

SIR,
I DR.SACHIN PARMAR S/O MR. BABU LAL PARMAR BAUGHT A HP laptop G-61118TX(QB408PA)[CNF1192164]
FROM LOTUS SAPNA SANGEETA ELECTRONIC SHOW ROOM DATE OF PURCHASE[protected] TO TILL[protected], I GOT 2 HARDWARE N 1 SOFTWARE PROBLEM IN THIS LAPTOP FOR WHICH M HAVE TO VISIT HP SERVICE CENTRE,
BECAUSE IN LESS THAN 2 MONTH ALL THT HAPPENED SO DEFINATLY THIS PIECE IS DEFFECTIVE SO M WANT TO REPLACE IT,
BUT D COMPANY EXECUTIVE NOT AGREED AND ASKED ME TO CHECK MY UNIT AT THEIR SERVICE CENTRE THEY CHECKED AND MY UNIT HEATED UP TO 49 DEGREE CENTIGRADE IN 30 MINS,THEY ASKED ME TO PERFORM A CORE TEMPRATURE TESTING TEST WHICH SHOW THE INNER HEATING OF LAPTOP THT TEST FAIL WHEN ITS OVER HEATING AND I M HAVING ALL THE REPORTS AND ALL TEST RESULT AND EVERYTHING..
FROM
DR.SACHIN PARMAR
[protected]
[protected]

I lodged a complaint regarding my Printer model no: HP Laser jet P1606dn on 04/11/11, and the complaint no is [protected], nobody is responding to this complaint. I contacted so many times to the toll free number and the number goven by the customer care person. Being a MNC this is very bad and shameless. I once again request you to rectify the problem

I have a HP Printer Deskjet F4488 series. This was purchased during the month of September/October 2010. During the end of November 2011, I did find that my Laptop was not detecting the Printer. Tried reinstalling and it did not work. Then tried connecting with another Laptop and the same problem did exist. We tried looking out for the methods given in the HP website to tackle such problems and couldn't find a resolution.

Then, we did contact the reseller from whom we bought it and they sent in their service person and he did the same as we did.then he took it the Printer with him and said that they will give to HP Service people and get back...After two weeks they have come back now saying that the Printer Board has gone due to high voltage caused by lightning. If that was the cause then my Laptop should also have got problems but that didn't happen. the other interesting part is that the Copier and the Scanner in the same Deskjet are working. So what type of lousy design and make they have done for a single product with such expert knowledge and service. The cost for the board is about Rs.1700 which is almost half the price of the new printer itself. Is this the exact service that one can provide ?

Now my reseller is also not recommending HP anymore for their service is not upto the mark.

Dear Sir,

I have purchased HP Pavilion DV6-6140TX Laptop, Product No.QC339PA, SL. NO.5CH1221DTL @ prize of 49999/- Rs. on 12Jul 2011. (Copy of Invoice is attached.) Hoping that after buying HP product, I will feel tension free as your brand HP is known for its good quality, maintenance free product and good service but I was wrong and felt very bad thinking that my half lakh rupees gone waste. This money is hard earned money
Along with new laptop, I had also purchased genuine, license version Office 2010 and quick heal antivirus, thinking that will give trouble free laptop operation.
Problems faced since I purchased laptop are mentioned here under :-

i) Case ID – [protected] - Soon after 2 & ½ months of purchase of lap top, it started with first problem I faced was battery failure, the battery replaced by your service centre. Down time for said fault was 80 hrs appx.

Complain register Date :20 Sep 2011 @ 1149 Hrs.
Case ID Number :[protected]
Complain solving Date :23 Sep 2011 @ 20:45Hrs
Down Time :80 Hrs. Appx
Remark
ii) Case ID – [protected] - Second problem I which faced, the web cam of my laptop was not working, problem was attended and LCD panel was replaced by service centre.panel and result shown to me. At that time, the web cam was working OK. After half an hour I noticed that the web cam picture was dull and not clear. So, at the same time, I called up Mr. Rizwan and explained problem. He has given assurance that he will come again & attend the issue but till now issue not resolved.

Complain register Date :21 Sep 2011 @ 1621 Hrs
Case ID Number :[protected]
Complain solving Date:28 Sep 2011 @ 1600 Hrs. :
Down Time :168 Hrs. Appx.
Remark :As per service report of attended technician, it was closed but problem is still alive

iii) Case ID – [protected] & [protected] - Third problem I faced was DVD drive of my laptop not detected and web cam result not good. Complain lodged on 05 Nov 2011 but till todate the issue not resolved for which service engr. came on 12 Nov 2011 for replacing DVD drive, after replacing DVD drive, he also checked web cam but both problems were still not sorted out. So, Mr. Bhavesh, service Engr. requested me to carry laptop to service station for further repair. On 14 Nov 2011 another service Engr. came to my home and carried lap top to service centre. On telephonic enquiry, Service centre Engr. Mr. Rizwan stated that mother board of my laptop is malfunctioning, mother board is ordered from HP & the replacement job will be under taken once mother board is received.

Complain register Date:02 Nov 2011 @ 1249Hrs
Case ID Number :[protected]
Complain solving Date: Not yet resolved till todate :19.11.11

In view of the above, now my laptop is left with only processor, hard disc & keyboard with out renewal. My laptop was completely dismantled & dissection done with in 04 months period. How can I believe that problems will not arise with said remaining parts here after? I feel that I suffered with great loss of my hard earned money, time and efforts for resolving said issues causing un necessary trouble & harassment to my family.

Therefore, I kindly request you to review my case and help me to supply / issue new laptop against this defective piece or else if you can provide my money back then it will be great help.

Anticipated with positive response. please do guide me.

Thanking you

Ajit Kumar Desai

Mobile No.+91 [protected]

this is to kindly inform you that my laptop s/n cnu0202s1f had some problem regarding which a complaint was registered on 8 november
the engineer visited the site on 12 nov,on 14 nov but could not solve the issue.
the engineer took the system to the service center Intarvo ghaziabad on 14 nov and till date i have received no positive response from HP and no report as to what is the condition of the system.
kindly look in to the matter

Dear Sir,
I bought a HP Pavilion g6-1118tx 4 months ago. My laptop speaker has been totally damaged. When i try to Contact in service center they tell me that VLC media player burn my speaker and this will not cover my laptop warranty.

Is Hp company really like this??? No one from Hp told me that i should not use vlc media player.

They also assures me that the warranty should be In home warranty. Now they are telling me to run the service center with the laptop and give money to replace the speaker.

Too much Disappointing Company. No one should waste lots of money by purchasing HP LAPTOPS.


Thank You
Priyanka Sikder

sir, on 26oct,2011 i purchase a hp laptop ,after 2 days it was not working properly it touch pad doesn't work properly and had some hardware problems,also BIOS problem on 1nov,2011 i summit my laptop to hp service center and want to replace my laptop to new one because my laptop is under 1 year warranty period (if there is any problem regarding hardware my laptop would be change as given warranty by hp company) but 2 weeks have been passed no further action is taken by hp company AND THEY ALSO TREAT US VERY ROUGHLY, SIR I REQUEST TO TAKE STRICT ACTION AGAINST HP BECAUSE THEY SELLS DEFECTIVE PIECES

I ve purchased a laptop in june 2011. And its get stuck In july and from then till november my laptop has been repaiered. Everytime i ask for furthur progress they just giving me technical excuses. I think they are unable to provide me any assistance specially on my state. I think they wont repair it till my warrenty last. I ve given them threat to call consumer forem after 40days. As now i am doing it. They say my part is ordered but its not available. It been 5month since my laptop model is launched.i want replacement or money back. Its been money and imp time wasting talking to there constumer care. As the just keep giving me no. Of people who are not answering my call. And funny thing is that after calling 100 times in service centre they ve memerised my cell no. So they not picking it even i am standing just outside there service centre.

Dear
As per our previous discussion with HP Care online service We stork Ferro and Mineral Industries hand over a HP MFP 1005 Model Sl. No.CNG9BBM6C Prd. No.CB376A to M/s. Redington, Balasore and the error they noted in service Report as Printer Spooler Error after 10 to 12 pages printing, but now they have mishandled the product & charge us to pay the amount for service an the Power Supply of your printer is burnt. If this type of fradulant activities are being occured with the customer, then the hope of warranty over HP product is very difficult. SO please consider the above matter as urgent

Thanks,
Ajit Kumar Mohapatra
[protected]
Stork Ferro and Mineral Ind. Pvt. Ltd.
Somanathpr, Balasore

sir/madam
MIR SHAHID from SHILLONG MEGHALAYA
I have recently (on 01 November 2011) one hp laptop(hp-630).After one day use it started creating the problem of BLUE SCREEN.thereafter whenever i switch it on,it suddenly blinks and shows that an error occurred and therefore system is shut down to prevent damage to your computer.I got it formatted from the supplier and reinstalled the OS(window-7 ultimate) but again the problem is there.I am very much feded up with this and really need your attention to address the problem.

sir ,i purchased a laptop/notebook from lucknow bearing registration number(XP524PA/110-3165 TU) at serial number-(CNC0472L87) near about one month product defected and i go to service station of (HP) in lucknow enginer checked my notebook and said to me that your laptop is OK.again same problem is created six time i say to company that they change my laptop but they ignore me after runing piller to bottom applicant knock the kind door of my lord with hope to change my note book so please kindly direct to opposit party that they chage my not book because this note book has any big manufacturing deffect Manish kumar pandey 10/11 shivalic complex arawali marg indira nagar lucknow mobile no.[protected] [protected]@gmail.com

I purchased Hp laptop on the month of Feb 2011, but in the end of may i notice a black spot in the screen. I went to service center but they said this is problem is not covered in the warranty and told me to submit my complain at in.[protected]@hp.com.

The real problem is that a black spot is seen in my screen at may then i submitted the complain here and no reply is done now the spot is gradually increasing its size and another spot is notice by me(snap shot shared on the photos attached).
I am having fear that my screen goes whole black in some month due to increasing nature of this spot.
Sir, It is my request to you to take some step in this concern, either by repairing it or by replacing it as soon as possible...

HP PAVILION NOTEBOOK, dv2701TX
S.No- 2CE7502CJO, Intel core 2 duo, [protected]@1.67 ghZ, 1gb Ram, 160GB HDD, 14.1’’TFT, Win Vista Premium Home edition, Rs, 45300/-, 09.04.08, Computer Land, Nehru Place, Delhi( Tin no-[protected])
p/n – KB170PA#ACJ
Produt Key-CV9JF-PMK3W-3HBMX-VDFP9-CK22K
Bar cOde No[protected]
I TRUSTED HP LIKE ANYTHING..BUT ITS UNFORTUNATE THAT THE BRAND HAS SPOILED MY TRUST....INSPITE O[censored]SING THIS NOTEBOOK SO GENTLY..THAT TOO FOR A LIMITED TIME OCCASSIONALLY...,KEPING IT LIKE NEW ONE...IT STARTED GETTING SWITCHED OFF AUTOMATICALLY..AND NOW ITS TOTALLY DEAD..SHOWN TO ONE DEALER IN RUDRAPUR-UTTRANCHAL, HE SAID...MAY BE A PROBLEM WITH NVIDIA CHIP..AND TO BE SENT TO DELHI..WITH CHARGES OF ABOUT 5000 INR, I INTENTIONALLY SPENT FOR GETTING GOOD BRAND ,GOOD PRODUCT OF THAT TIME..CARED IT LIKE ANYTHING...I ALWAYS RECOMMEND HP ABOVE ALL OTHER BRANDS..AND BLINDLY TRUSTED IT...BUT NOW M HELPLESS..NOT KNOW WHAT TO DO NEXT..WHERE CAN I GET HELP...WHILE THE WARRANTY PERIOD IS ALREADY OVER....... ankur.[protected]@gmail.com, [protected]

HI .. I have purchased HP Pavilion Laptop in 2007 .. It worked good for 1 year ... After that when I start up Multiple screens appeared I even Updated the video driver and Formatted the system and installed Windows Vista using their CD's (Recovery disk ) But nothing worked . Some people say that I have to completely change the motherboard . So i contacted HP for that . But they say it would cost double the amount of today's Laptop cost . So I m not using my Laptop put it aside without any use . What I can do with that ... DO they put any Exchange offer Please help .. I also recommend don't buy HP laptops

Recently I approached HP World, City Centre Saltlake, Kolkata as my HP desktop was not working. HP World, City Centre claimed that they also provide services. They took my computer and told me they will look at the problem and inform me the repairing cost over phone. After 10 days when I didn’t get any call from them I went to the shop again. I found my computer lying at the same in their shop as if nobody touched on it since I left it there. They told me that the motherboard will have to be replaced which will cost around Rs.6000/. Given the nature of the problem I was not very convinced about their diagnosis. I told them that I will take the computer and I don’t want this to be repaired by them. Then they asked me to pay Rs.500/ otherwise they will not allow me to take the computer. Then I had no choice but to pay them Rs.500/ to get back my computer.
Then I took the same computer to another HP service centre in BE block, Saltlake. They told me that this is a OS related problem and a reinstallation will solve the problem.
I would like to draw attention of HP about my ordeal in one of their authorized outlet. We respect the brand HP. If we get such treatment in a shop flaunting HP logo and HP World name in front of it, this will be a very disappointing experience from company like HP.

Dear Sir/Madam,
Being aggrieved and severe disappointed with qualified dishearten, I Sri Partha Sarathi Patra, would like to disclose my discontentment regarding purchase of a defective Printer ( HP Photosmart C4688, Serial No.- CN05PH91WW, Product No.- Q8418D, which is under warranty, when I visit your authorized Service Centre, Redington India Ltd, P-89, CIT Road, Entally, Paddapukur , Kolkata – 700 014. Dated 25/10/2011, Equipment Service Request No. ININ[protected] and slavery like behavior of staff engaged in Kolkata service Centre Redington India Ltd, your authorized service provider.
When I facing the problem ( a error code C4EB8802 shown on the control panel when I power on the printer). I contacted your specialist technician Mr. S. Samuel through online ( whose activate ID[protected] dated 21/10/2011. He heard my problem and says it is a hardware problem. He checked the serial no. of that printer and he told me to visit the nearest Service Centre as because it is in warranty.

After that the dated 25/10/2011 I visit your service centre at Kolkata. When I visit your Service Centre there are a Security Guard who enlisted my name and where from I visit the Centre in his Register Book ( which serial No. is 29) and give me a token No. -8. After 1 hour a man look like a cheater in that printer. He receive my printer and entered the service room for checking the problem and he told me to wait in the waiting room for a few times. After 5 minutes he called me again and says its warranty is void. I ask him what and why the warranty is void. He says “You try to repair it by some one look like a technician).”
I told him, assure him that I did not try to repair the printer by some one as because it is in warranty.
Sir, I visit your service Centre and seen that they already busy to repair that printer which is out of warranty because they get a huge money to repair the printer. I think that when he checked my printer he pull out a parts from my printer and replace it that printer which is out of warranty and wherefrom he get huge money.

I the valued customer ( a world no. 1 famous company HP) serviced by your service provider with a nasty manner.
I visited your service Centre at Kolkata for swallow cold reception, like convict and I returned to my home with a view and come into a conclusion that HP Printer either a bad product or your Service Provider is a witch or Wizard.
I also known that a reputed product pasted a sticker “Warranty void if seal is broken”, but it was unknown to me when he received that printer why he not checked that seal in front of me. Do you assure me it is cheating Case or not ? Do you assure me your Service provider is not a Cheater ? Do you assure me a customer whose product is in warrany can checked and try to repair by some one ?

Painfully I write to inform you that I became astonished, such a reputed and with a great expectation of owing a world famous trouble free product did not satisfy at all. My choice of purchase any printer in future will shift from another branded Company and I shall have to inform my friend circles not to purchase HP product in henceforth.

However my experience in brief disclosed. Don’t mind and awaiting your early or prompt initiation in this regard.

Yours faithfully

Partha Sarathi Patra
At- Silampur, P.S- Egra, Sub- Egra
Dist- Purba Medinipur
West Bengal
Mobile : [protected], [protected]
Email : ms.[protected]@rediffmail.com