HP India Complaints & Reviews

this is to kindly inform you that my laptop s/n cnu0202s1f had some problem regarding which a complaint was registered on 8 november
the engineer visited the site on 12 nov,on 14 nov but could not solve the issue.
the engineer took the system to the service center Intarvo ghaziabad on 14 nov and till date i have received no positive response from HP and no report as to what is the condition of the system.
kindly look in to the matter

Dear Sir,
I bought a HP Pavilion g6-1118tx 4 months ago. My laptop speaker has been totally damaged. When i try to Contact in service center they tell me that VLC media player burn my speaker and this will not cover my laptop warranty.

Is Hp company really like this??? No one from Hp told me that i should not use vlc media player.

They also assures me that the warranty should be In home warranty. Now they are telling me to run the service center with the laptop and give money to replace the speaker.

Too much Disappointing Company. No one should waste lots of money by purchasing HP LAPTOPS.


Thank You
Priyanka Sikder

sir, on 26oct,2011 i purchase a hp laptop ,after 2 days it was not working properly it touch pad doesn't work properly and had some hardware problems,also BIOS problem on 1nov,2011 i summit my laptop to hp service center and want to replace my laptop to new one because my laptop is under 1 year warranty period (if there is any problem regarding hardware my laptop would be change as given warranty by hp company) but 2 weeks have been passed no further action is taken by hp company AND THEY ALSO TREAT US VERY ROUGHLY, SIR I REQUEST TO TAKE STRICT ACTION AGAINST HP BECAUSE THEY SELLS DEFECTIVE PIECES

I ve purchased a laptop in june 2011. And its get stuck In july and from then till november my laptop has been repaiered. Everytime i ask for furthur progress they just giving me technical excuses. I think they are unable to provide me any assistance specially on my state. I think they wont repair it till my warrenty last. I ve given them threat to call consumer forem after 40days. As now i am doing it. They say my part is ordered but its not available. It been 5month since my laptop model is launched.i want replacement or money back. Its been money and imp time wasting talking to there constumer care. As the just keep giving me no. Of people who are not answering my call. And funny thing is that after calling 100 times in service centre they ve memerised my cell no. So they not picking it even i am standing just outside there service centre.

Dear
As per our previous discussion with HP Care online service We stork Ferro and Mineral Industries hand over a HP MFP 1005 Model Sl. No.CNG9BBM6C Prd. No.CB376A to M/s. Redington, Balasore and the error they noted in service Report as Printer Spooler Error after 10 to 12 pages printing, but now they have mishandled the product & charge us to pay the amount for service an the Power Supply of your printer is burnt. If this type of fradulant activities are being occured with the customer, then the hope of warranty over HP product is very difficult. SO please consider the above matter as urgent

Thanks,
Ajit Kumar Mohapatra
[protected]
Stork Ferro and Mineral Ind. Pvt. Ltd.
Somanathpr, Balasore

sir/madam
MIR SHAHID from SHILLONG MEGHALAYA
I have recently (on 01 November 2011) one hp laptop(hp-630).After one day use it started creating the problem of BLUE SCREEN.thereafter whenever i switch it on,it suddenly blinks and shows that an error occurred and therefore system is shut down to prevent damage to your computer.I got it formatted from the supplier and reinstalled the OS(window-7 ultimate) but again the problem is there.I am very much feded up with this and really need your attention to address the problem.

sir ,i purchased a laptop/notebook from lucknow bearing registration number(XP524PA/110-3165 TU) at serial number-(CNC0472L87) near about one month product defected and i go to service station of (HP) in lucknow enginer checked my notebook and said to me that your laptop is OK.again same problem is created six time i say to company that they change my laptop but they ignore me after runing piller to bottom applicant knock the kind door of my lord with hope to change my note book so please kindly direct to opposit party that they chage my not book because this note book has any big manufacturing deffect Manish kumar pandey 10/11 shivalic complex arawali marg indira nagar lucknow mobile no.[protected] [protected]@gmail.com

I purchased Hp laptop on the month of Feb 2011, but in the end of may i notice a black spot in the screen. I went to service center but they said this is problem is not covered in the warranty and told me to submit my complain at in.[protected]@hp.com.

The real problem is that a black spot is seen in my screen at may then i submitted the complain here and no reply is done now the spot is gradually increasing its size and another spot is notice by me(snap shot shared on the photos attached).
I am having fear that my screen goes whole black in some month due to increasing nature of this spot.
Sir, It is my request to you to take some step in this concern, either by repairing it or by replacing it as soon as possible...

HP PAVILION NOTEBOOK, dv2701TX
S.No- 2CE7502CJO, Intel core 2 duo, [protected]@1.67 ghZ, 1gb Ram, 160GB HDD, 14.1’’TFT, Win Vista Premium Home edition, Rs, 45300/-, 09.04.08, Computer Land, Nehru Place, Delhi( Tin no-[protected])
p/n – KB170PA#ACJ
Produt Key-CV9JF-PMK3W-3HBMX-VDFP9-CK22K
Bar cOde No[protected]
I TRUSTED HP LIKE ANYTHING..BUT ITS UNFORTUNATE THAT THE BRAND HAS SPOILED MY TRUST....INSPITE O[censored]SING THIS NOTEBOOK SO GENTLY..THAT TOO FOR A LIMITED TIME OCCASSIONALLY...,KEPING IT LIKE NEW ONE...IT STARTED GETTING SWITCHED OFF AUTOMATICALLY..AND NOW ITS TOTALLY DEAD..SHOWN TO ONE DEALER IN RUDRAPUR-UTTRANCHAL, HE SAID...MAY BE A PROBLEM WITH NVIDIA CHIP..AND TO BE SENT TO DELHI..WITH CHARGES OF ABOUT 5000 INR, I INTENTIONALLY SPENT FOR GETTING GOOD BRAND ,GOOD PRODUCT OF THAT TIME..CARED IT LIKE ANYTHING...I ALWAYS RECOMMEND HP ABOVE ALL OTHER BRANDS..AND BLINDLY TRUSTED IT...BUT NOW M HELPLESS..NOT KNOW WHAT TO DO NEXT..WHERE CAN I GET HELP...WHILE THE WARRANTY PERIOD IS ALREADY OVER....... ankur.[protected]@gmail.com, [protected]

HI .. I have purchased HP Pavilion Laptop in 2007 .. It worked good for 1 year ... After that when I start up Multiple screens appeared I even Updated the video driver and Formatted the system and installed Windows Vista using their CD's (Recovery disk ) But nothing worked . Some people say that I have to completely change the motherboard . So i contacted HP for that . But they say it would cost double the amount of today's Laptop cost . So I m not using my Laptop put it aside without any use . What I can do with that ... DO they put any Exchange offer Please help .. I also recommend don't buy HP laptops

Recently I approached HP World, City Centre Saltlake, Kolkata as my HP desktop was not working. HP World, City Centre claimed that they also provide services. They took my computer and told me they will look at the problem and inform me the repairing cost over phone. After 10 days when I didn’t get any call from them I went to the shop again. I found my computer lying at the same in their shop as if nobody touched on it since I left it there. They told me that the motherboard will have to be replaced which will cost around Rs.6000/. Given the nature of the problem I was not very convinced about their diagnosis. I told them that I will take the computer and I don’t want this to be repaired by them. Then they asked me to pay Rs.500/ otherwise they will not allow me to take the computer. Then I had no choice but to pay them Rs.500/ to get back my computer.
Then I took the same computer to another HP service centre in BE block, Saltlake. They told me that this is a OS related problem and a reinstallation will solve the problem.
I would like to draw attention of HP about my ordeal in one of their authorized outlet. We respect the brand HP. If we get such treatment in a shop flaunting HP logo and HP World name in front of it, this will be a very disappointing experience from company like HP.

Dear Sir/Madam,
Being aggrieved and severe disappointed with qualified dishearten, I Sri Partha Sarathi Patra, would like to disclose my discontentment regarding purchase of a defective Printer ( HP Photosmart C4688, Serial No.- CN05PH91WW, Product No.- Q8418D, which is under warranty, when I visit your authorized Service Centre, Redington India Ltd, P-89, CIT Road, Entally, Paddapukur , Kolkata – 700 014. Dated 25/10/2011, Equipment Service Request No. ININ[protected] and slavery like behavior of staff engaged in Kolkata service Centre Redington India Ltd, your authorized service provider.
When I facing the problem ( a error code C4EB8802 shown on the control panel when I power on the printer). I contacted your specialist technician Mr. S. Samuel through online ( whose activate ID[protected] dated 21/10/2011. He heard my problem and says it is a hardware problem. He checked the serial no. of that printer and he told me to visit the nearest Service Centre as because it is in warranty.

After that the dated 25/10/2011 I visit your service centre at Kolkata. When I visit your Service Centre there are a Security Guard who enlisted my name and where from I visit the Centre in his Register Book ( which serial No. is 29) and give me a token No. -8. After 1 hour a man look like a cheater in that printer. He receive my printer and entered the service room for checking the problem and he told me to wait in the waiting room for a few times. After 5 minutes he called me again and says its warranty is void. I ask him what and why the warranty is void. He says “You try to repair it by some one look like a technician).”
I told him, assure him that I did not try to repair the printer by some one as because it is in warranty.
Sir, I visit your service Centre and seen that they already busy to repair that printer which is out of warranty because they get a huge money to repair the printer. I think that when he checked my printer he pull out a parts from my printer and replace it that printer which is out of warranty and wherefrom he get huge money.

I the valued customer ( a world no. 1 famous company HP) serviced by your service provider with a nasty manner.
I visited your service Centre at Kolkata for swallow cold reception, like convict and I returned to my home with a view and come into a conclusion that HP Printer either a bad product or your Service Provider is a witch or Wizard.
I also known that a reputed product pasted a sticker “Warranty void if seal is broken”, but it was unknown to me when he received that printer why he not checked that seal in front of me. Do you assure me it is cheating Case or not ? Do you assure me your Service provider is not a Cheater ? Do you assure me a customer whose product is in warrany can checked and try to repair by some one ?

Painfully I write to inform you that I became astonished, such a reputed and with a great expectation of owing a world famous trouble free product did not satisfy at all. My choice of purchase any printer in future will shift from another branded Company and I shall have to inform my friend circles not to purchase HP product in henceforth.

However my experience in brief disclosed. Don’t mind and awaiting your early or prompt initiation in this regard.

Yours faithfully

Partha Sarathi Patra
At- Silampur, P.S- Egra, Sub- Egra
Dist- Purba Medinipur
West Bengal
Mobile : [protected], [protected]
Email : ms.[protected]@rediffmail.com

Sir,
I have been facing a lot of problems with my HP laptop. I got this high configuration HP pavilion DV6 3123 TX system in January 2011. It has been giving me a lot of problems since June itself. I have made 100s of calls to HP. But i have got no solution to my problems. After spending Rs 52,000 I have got this laptop which does not work fine at all.
To name a few,it has problems with-
1. The wi-fi card.
2. the HP webcam
3. the optical Drive
4. The USB ports
5. The blacking out of the screen
6. over-heating of the laptop
7. hanging of the system

Whenever I try and contact a personwho is handling my case, I am not able to reach him at all. the excuses i get every time are either they are on lunch, or on a leave or busy on some other call. When i tell the customer care representative to please tell the superior whi is handling my call me back, i everytime get an assurance that he would b ut he never does.
Attached is the email I sent to hp just a few minutes ago after again trying to contact Mr. Rajiv Singh who is handling my case and was yet again unable to reach him.
please address to my grievance and help me find a solution to the problem as soon as possible.

The mail I sent was-

from Abhinav Gupta whitetiger.[protected]@gmail.com
to [protected]@hp.com
date Mon, Oct 24, 2011 at 11:58 AM
subject [protected]
mailed-by gmail.com
hide details 11:58 AM (30 minutes ago)
Sir,
Case ID-[protected]-461
Serial no-INA 0450M3T
I got a laptop of HP Pavilion DV6, 3123 TX on the 26th of January 2011. For 3 months, the laptop worked fine without any problems.
However, come June, I started to experience an issue with the speakers of my laptop. The speakers did not give any external sound. I complained, and within 3 days, my speakers were replaced. But unfortunately, the problem was not sorted out then. For 2 months, I kept calling HP. Everytime, I used to get the same response that my speakers would be replaced. They were replaced about 4 times when it became clear the second time itself that the speakers not working was not an issue regarding the speakers themselves and something else. Then my case was escalated. Mr. Sarabjeet Singh first handled the case. During that time, issues with the wi-fi card, the web-cam, overheating of the laptop, High quality videos not playing fine, the screen blacking out, the optical drive of the laptop, 2 USB ports, softwares crashing also sprung up. After speaking with him once, I never spoke to him again. Because he was always busy on other calls or on a leave or having lunch.Then Mr. Sapthagiri handled the case. Same problem happened with him. Now after having made at least 15 calls to HP and convincing at least 5 customer care representatives and Mr. Vijay Kumar(head of HP service center, Okhla, Delhi), that the issue was not with speakers but with something else, finally my motherboard was replaced.
It solved the problems with the speakers, but not with anything else.
After again calling, an engineer was sent to my place to reinstall the OS. however, The OS would not reinstall. 3 CDs of the OS were sent by HP. None worked. Again a fourth CD was being sent, when I requested for the umpteenth time that the issue would not be with the CD.
Finally, a request was made to me by Mr. Vijay Kumar to send the laptop to the service center, which would be sent back after 2 days. The laptop was sent after 2 weeks. The same problems however persisted. Again, the case was escalated.
Now, there is an issue with nearly each and every part of the laptop and forget anything else, ever normal internet usage is not possible. While typing this email itself, and no other application was open and external device was connected, the CPU usage was nearly 70% and the fan was working at top speed.
Now, when I was looking for a solution, I came to hear that a new case has been generated.
I am a student of B.Tech fourth year. I have to make my projects and presentations. This laptop has made it nearly impossible for me to do my work and it could not be explained how much my work has suffered because of it.
Now sir, I am not going to deal with HP anymore. If you can please return me my money back of this laptop, Please do so. If not, I would be left with no option but to go to the consumer court.
When i try to speak with you as well, the same, you are busy as well and " not able to receive the call".
I hope I do receive a call from you with some viable solution today itself. If I do, fine. If not, Tomorrow itself I am filing a case against HP.

Abhinav Gupta
[protected]

Respected Sir/Madam

I enquired through your toll free number about my requirement of M1005 (Multifunction) a few days back, it is told me that it is available at Rs.11349. But when i visited to HP dealers in Ludhiana for the same no one was ready to sell it to me below Rs. 12200.

Please provide me the names of the dealers from whom i can get that model at MRP. i 'll be very thankful to you.

Waiting for your reply

Barjinder Kumar Aneja
[protected]@gmail.com
M:[protected]

[protected]
cic.[protected]@hp.com
in.[protected]@hp.com

i've sent this mail on above email id many times and called their toll free number many times. But the company did not reply me.

Waiting for a favourable reply.

Barjinder Kumar Aneja
[protected]@gmail.com
M:[protected]

Sir,
I have a Laptop of HP company .Which was in under warranty and my screen of laptop is not working properly when I ask them to repair it so they asking a amount of money so how i can buy a new part of that faulty laptop but I request them please dont repair my laptop when I gave you the whole amount of money which is equal to the cost of new . then they saying we are not repairing we are replacing that one. when i ask the old part of my laptop then they are saying we cant gave you back ......

"My question is "-----When I gave him a whole amount of money why they are not giving back my older faulty part of my laptop."


regards
Pradeep Yadav
[protected]

Dear Sir,
I have to buy H.P. Desktop in July 2008 at C&S Solution Private Ltd Visakhapatnam ( [protected] ) I am using only single hand, In total 1095 days using only 45-50 hours, one month back one problem occurred in monitor the center of screen one thin line I have seen, now the line is widen discuss with service center he told me your monitor has failed.( Scrap ) What can I do please let me know salutation.

Thanks & Regards,

Rajendra Kumar Choubey

Mo.No.[protected]

I need your help. I had recently purchased an HP Pavilion notebook.Within 6 months from its purchase date, the laptop stopped functioning and it turned out to be a hard disk error. I was told the hard disk and the fan will be replaced and that I will be sent some recovery DVD's to install the operating system. The hard disk and the fan got replaced alright, but after 7 days of wait, i received wrong recovery DVDs. Then again the order had to be placed for the correct versions, causing further delinquency. And yet again after 20 days of total delay I again received the wrong DVDs'. This case was then transfered to Intarvo HP service center Gurgaon. After much wait and delay they did send their engineers who tried to install the operating system using the second set of DVDs' but failed in doing so, which they then themselves confirmed were the wrong set of recovery DVDs'. (One of the engineer's also agreed that a lot of time has been wasted on this case, and that they should have taken care of it earlier)They then took my laptop to their service center for further investigation. I'm surprised that in spite of having the laptop ( that gives you all the info that an engineer needs) ,they were not able to find out the exact reason as to why they are not able to install the operating system!

Not just this they again placed the order for the third time and after more 7 days of delay, their engineer finally took out the time to install the software, but was not able to do so again, due to some error. It turned out, they sent the wrong recovery DVDs' again! (for the 3rd time, total time span - its been over a month)

Then this specific engineer took the effort to reach out to their bangalore service center and give them the feedback. He said that "They have now decided to elevate the case, This will take maximum 4 days, and we will be able to solve your problem". Today i.e on 13th Oct 2011, I called up the manager of this Intarvo branch and he asked for some cutomer ID when i tried to express my anguish,( I was obviously not provided with any consumer ID) when I said i dont have a consumer ID, he bluntly quoted "Then I can't help u , sorry"! and disconnected the call!

This is the way how HP treats its customers inspite of being under the warranty period. I regret the day I bought this HP product. I have gone through so much of trouble because of their unprofessionalism.They are least bothered to hear you out, they have a very bad way of handling cases , they have no respect for consumer's time and money, they impart wrong information most of the time. They like to procrastinate, and are not concerned about the customer. They behave in a rash, disrespectful, and in a very rude manner which is simply unacceptable! I had to write in constant e-mails and had to personally follow up with their service center in banagalore, cause otherwise they were leased bothered.

The delay, imparting of wrong information, not imparting the entire information all as been caused from their end and I'm bearing the brunt. I have been very patient until now.... but that has just not helped me at all.. There has been procrastination and my case has not been handled well. I have an exam for which I need my laptop to study, and here I am with a laptop that does not have an operating system!

The guy whom i spoke to is Rohit Jha , his number is

i am feeling very bad in informing you that you are the biggest CHEATER in laptops manufacturer.i bought my laptop 11 months ago.it is continously giving problems due to manufacturing error.after one month of purchase its hing got break due to internal defect.then 2 months ago its speaker got fail.then i submit my laptop at INTARVO TECHNOLOGIES LIMITED,PATIALA.after 4th day of speaker claim it again got fail.then i submit a complaint on www.consumercomplaints.in .then i recived phone calls twice and they promise me to solve my problem but they didnt take any action.today,when i go to intarvo limited,patiala they said 'sorry!we cant change your speaker under warranty as VLC player is installed'.i want to know is it a right way to deal with customer????this is not the way .i want your immedieate response i=on my this complaint.i hope i will recieve a call very soon otherwise it would not be good for hp laptop repotation as i have to submit a case against HP LAPTOPS for this kind of customer care.
LAPTOP DETAILS ARE AS FOLLOW----
HP DV6-3019TU NOTEBOOK
serial--INA02904W7
product-XJ437PA#ACJ
date of purchase--03/11/2010
last attended by--INTARVO TECHNOLOGIES LIMITED
from
Er.ROHIT GARG
[protected]

Dear Sir / Madam,

I wish to complain about HP-Maruthi Gas Agency, HSR Layout, Sector-7, Opp. Lawrence School, Bangalore.

My consumer no. is 624960. I have booked a refill cylinder on 24th sep 2011. till today i have not received the cylinder. they tell all reasons. sometimes they told load problem, sometimes they told they had closed office for one week for some software installation, and latest when i called yesterday, they said me nowadays we will receive cylinder only after 22-24 days of the booking date.

I have registered a complaint in HP website, but no use and the problem is not solved.

My earlier reference no. was 11041030, wherein the issue was not solved, and i have lodged a complain again, wherein my reference no. is 11043891. these both reference numbers are given from HP website.

Very desparate customer of HP.

NOTHING IS GETTING SOLVED. DAY BY DAY PROBLEMS ARE INCREASING AND INCREASING, THERE IS NO USE OF COMPLAINING TO ANYBODY.

WHOM SHOULD WE COMPLAIN AND WHAT IS THE USE OF COMPLAINING, WILL YOU PLEASE SOLVE THE ISSUE AND TAKE CARE THAT IN FUTURE THIS DOESNT REPEAT AGAIN FOR ANYBODY, PLEASE.......

I have been using hp printer 4355 for the last 2-3 years.It had been not working for the last 10-15 days.So i visited your service centre on 4th october 2011 in WEST DELHI addressed Nsquare technologies pvt. ltd. 206 Rajouri Palace,Rajouri Garden,New Delhi-110027.They asked me for my telephone number and promised me to be contacted within 24 hours and also provided me with 2 telephone nos. 25455526 and 65462030 in case of any delay but these have remained unanswered since the last 6 days as and when i have dialled on these.Sir I am a doctor by profession and it is not feasible for me to keep visiting your centre again and again due to shortage of spare time my the busy life.Hence I request you to look into the matter at the earliest and inform me as soon as possible on the underwritten contact details:
Dr Tulsi Dadlani C/O Suresh Dadlani Receipt no.: 1023 dates 4/10/2011
254/C-4B Janakpuri,pocket-13,New Delhi-110058
Ph no:[protected]
Email: [protected]@yahoo.com