HP India Complaints & Reviews

sir i purchase a leptop from your authorised dealer in the month of sept 2010 and note book problem creat on the same month and i contact your authorised service statio jaipur in the mont of oct service call report no. 6357 and 6737 but till today my problem is not resolved pls check my problemb and reply me my contact no. and mail i d is given below

[protected]
[protected]@yahoo.cp.in

Hello, i had given my laptop for a routine servicing and changing two parts. after I got it back the laptop started hanging and when i reached the service centre (Maha Electronics Pvt. Ltd. Hyd) for the same they did not take the responsibility but rather asked me to change a part and blamed me for being responsible.
Hope you consider this matter and do the needful.

Hello,

My HP service ticket number is [protected]. I had lodged a complain with HP service centre around oct 25th for an issue with my ADF that the gearing wheel had been broken with just a use of 2-3 sheets. Reddington India Ltd. attended the call (who are just interested in promoting their sales rather than giving services to HP customers) and rejected the call right away giving me wrong info that the issue would be escalated to HP service centre and they will contact you for the same. I complained it to the service centre again but NO one is informed on how to go ahead with the same. Finally being frustrated I wrote to the HP through the website on Nov 10 after waiting for 10-14 days waiting from HP that someone would look into the case as incomplete and resolve it. I will furnish below the complain email as well. I got a call from reshma rani from HP on Nov 11 who asked me to forward the bill copy and service call report of reddington india ltd. From Nov 13 I have been in touch with Tanuja Saini IPG TCE & Quality Team, HP India Sales Pvt Ltd who after telephonic conversation and emails confirmed it to me on Nov 17 that the printer would be replaced and now it has been like 2 weeks still no reply from any one. I have made repetitive emails to Tanuja and Reshma none of them care to call or reply to my emails.


SUCH HOPELESS SERVICES WAS NEVER EXPECTED FROM AN INTERNATIONAL COMPANY LIKE HP. I feel your competitors have raced in this segment. NO ONE FROM HP IS INFORMED WHAT SHOULD BE DONE FOR THE SAME. I have been calling hp office at mumbai, delhi & banglore no one is informed what is to be done. when i ask to speak to a manager he is not available. how many more calls should i make to hp india? how are you going to repay to the mental torture you guys have given me.

This time I dont request to replace my printer JUST TAKE THE PRINTER AND PAY ME MY MONEY BACK. I would go and buy some other brand printer who atleast care for their customers grievances. I'm lodging a complain to the consumer forum also regarding the same and sending a carbon copy of this email to them as well and take necessary action regarding the issue

and please if anyone is to call me I dont want to speak to any junior executives. IF A SENIOR CUSTOMER RELATIONS EXECUTIVE is to call me only then I would like to speak to him. I HOPE THIS MAIL REACHES THE CUSTOMER RELATIONS DEPT. HEAD OF INDIA atleast he would know that the customer are not treated as they should be.


Regards,
Ankit Badani
mob.[protected]
off. [protected]
off. [protected]



COPY PASTING THE EMAIL CONVERSATIONS I HAVE WITH ME WITH HP AND THE EXECUTIVES.


EMAIL COMPLAIN THROUGH HP.COM


Dear Ankit,

Thank you for contacting HP Customer Care.

Ankit, I understand your frustration and I apologize for the inconvenience this issue has caused to you.

Ankit, this is to inform you that, we have escalated the issue to the appropriate department, you will receive a call back within 48 hours of time. If you need further assistance, please reply to this message and we will be happy to assist you further.

Thank you for choosing HP. Have a Nice Day !!!

Sincerely,
Sathish Kumar
HP Email Support Team

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Text

From: [protected]@vinaysarees.com
To: HP Support
CC:
Sent: 11/10/10 13:46:28
Subject: HP Officejet Pro 8500 All-in-One Printer - A909a e-mail support


hp e-mail support
Webform submittal date/time : 10 November 2010 08:16:32 UTC
language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 3752456
product_name : HP Officejet Pro 8500 All-in-One Printer - A909a
part_number : CB793A,CB022A
purchase month : 10
purchase year : 2010
problem area : paper jams and paper feed problems
serial number : CN0615Q01D
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : USB Cable
problem description : HELLO I HAD A PROBLEM WITH MY ADF FOR WHICH I WAS TOLD TO CONTACT REDDINGTON INDIA LIMITED, MUMBAI. THEIR ENGINEER VISITED AND REJECTED THE CALL. I HAVE STILL NOT BEEN ABLE TO SOLVE MY ISSUE AS I'M GETTING NO SUPPORT FROM EITHER HP INDIA OR REDDINGTON INDIA LIMITED. THIS MAKES ME FEEL DONE A MISTAKE BUYING AN HP PRODUCT AS THERE IS NO SUPPORT FOR THE ISSUES FACED BY CUSTOMERS. HP CUSTOMER CARE TELLS ME TO CONTACT REDDINGTON INDIA AND VICE VERSA. IS THIS THE WAY YOU ARE GOING TO TREAT YOUR CUSTOMERS OR I CAN EXPECT A PROPER SOLUTION. PLEASE CONTACT ME ON +91 [protected] FOR ANY FURTHER UPDARES OF THE SAME.
tech skill : Beginner
first name : Ankit
last name : Badani
phone : [protected]
email : [protected]@vinaysarees.com
form url : https://h10025.www1.hp.com/ewfrf/wc/email?product=3752456&lc=en&cc=in&am...⇄
form country : India


EMAIL RECORDS WITH TANUJA SAINI


On Mon, Nov 22, 2010 at 3:45 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello,


It has been 4 days and I have got no word from any of the service center. When should I expect a reply.
I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.


Regards,

Ankit Badani.

On Wed, Nov 17, 2010 at 5:48 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello Tanuja,

I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.

Regards,
Ankit Badani.

On Wed, Nov 17, 2010 at 1:03 PM, Saini, Tanuja <tanuja.[protected]@hp.com> wrote:
Hi Ankit,

The service center will be replacing only the printer. Please keep the cartridges with you and return only the printer to them.

I am glad that I could help you out here.

Thanks & Regards
Tanuja Saini
IPG TCE & Quality Team
HP India Sales Pvt Ltd

From: Ankit Badani [mailto:badani.[protected]@googlemail.com]
Sent: Wednesday, November 17, 2010 1:01 PM
To: Saini, Tanuja
Subject: Thanking You

Thank You so much for your co-operation. I've been contacting HP since 3 weeks to resolve the issue.
Thanks a lot.
I had a query, when the service center replace the printer will they be giving me new ink cartridge or I can retrieve my original one which I'm currently using it?

Thanks,
Ankit badani

Dear sir/mam
I had purchase a laptop model hp pavilion DV6-2020AX s.no.CNF9477J2R
on dated 5th nov 2010 from INFOTECH SERVICES BAREILLY .There are some
gith voucher are assure from the company on purshase of same .
As told by the retailer this voucher can be avail form the company
before 30 nov 2010, but when i logged for the redemption
code the massage has been displayed than sorry to generate redemption
code.

Thanks & reghds
saket tiwari
E-1106 rajendra nager bareilly U.P.
[protected]
[protected]

sir,
i havent received my hp promotionsl gift in lieu of the draft sent to the concerned address after the purchase of the laptop.i purchased the laptop on 30th september 2010 and sent the requred documents along with the demand draft worth Rs 5499 and i have been waiting for the gift since then.it seems i have been duped.there are no details regarding the whereabouts of my gift.please return the said amount back to me.

yours sincerely,
ASHUTOSH ROY
PH:91-[protected]
EMAIL:[protected]@yahoo.co.in
REDEMPTION CODE:53347ZQMBD

Delay in lpg refiel dilivery

dear sir

i am a regular customer of lpg . my connection no is 500816. i book my lpg cylender on dated 14.10.2010. to ABHA HP GAS CENTER KESHORAI PATAN. but after 47 days of booking i have not recieved my lpg refiel (cylender). when i meet to the owner of the agency he missbehave with me and not satisfactory response of supply. always irregular supply. whish is mentioned by gas authority it stipulited times of 21 to 30 days. he sold gais in black market and delivery man also sold the cylender in black market. please take a necessary action against him and do the needfull.

thanking you

from
Veeresh kumar s/o Moti shankar
near CAD colony, keshorai patan
distt. bundi (rajasthan)
[protected]

Dear Team,

We bought Compaq-HP laptop and faced lots of issues since day one. We interacted with one of the HP service center at Hisar. During repair battery sticker having CT number was removed by service center engineer. We don't know whether it was knowingly or non knowingly. We addressed this issue to service center and person said, we should not worry in case there would be any issues with the battery, they will provide the service.

Now HP has changed their vendor at Hisar location and same battery is having issues. Both service center and HP has refused to give warranty without CT number sticker on the battery. If sticker was removed by HP service center not by customer then why customer should bear the battery replacement cost. Laptop is still under warranty.

Details of the product are as below:

Laptop's serial no is- CND0011M5S
Laptop's product no is- WK877PA#ACJ
Laptop's model- CQ40-732TU
BATTERY CT NO IS - 6AQEAN5B7YBVRU
Customer Name: Suresh Kumar

Details of the service center visited are as below:

====================================================================
Details of old service Center:
Email id: [protected]@microvoltcommunication.com
Contact Person Name : Sunil Taneja
Contact Number:[protected]/237297
Physical Address:
70, ganesh market, railway road, hisar , haryana.
====================================================================
Details of new service Center:
Email id: tl.[protected]@intarvo.com, rt.[protected]@intarvo.com

Contact Person Name : HIMANSHU HANS
Contact Number: [protected],
Physical Address:
IN TARVO TECHNOLOGIES LTD.
DBS 33-34,Ist Floor, red square market,
hisar,haryana
====================================================================
HP ticket number # [protected]

My contact details are as below:

Neeraj Kukreja +91 [protected]
email id: neeraj.[protected]@gmail.com

Thanks & Regards,

Neeraj Kukreja

Dear Sir,

Redemption Code 2209110

I had bought a hp pavilion laptop Pavilion dv6-3049TX on 4th of Nov 2010 from a store Noble Informatique, at Chandigarh on 4th Nov. The product No. is WZ563PA#ACJ and the Product serial No. (S) is INA03800VJ. As part of their promotions during Diwali offer, company assured to send ,by post within 10 working days, a special Titan or Adidas gift voucher of Rs/- 2000 on every laptop purchase. As per the requirements of the Diwali offer for the gift voucher , i e-mailed hp the scanned copies of purchase invoice as well as Serial no. sticker. They have neither sent me the acknowledgement email/SMS nor sent me a gift voucher.

It apperars that they never care for the customers once your products are sold out. I am sure that they can no longer commit these kind of irresponsible acts in western countries becuase there they are always summoned to court on every infringement of the customers rights. I humbly request you to kindly take this matter with the appropriate authorities and ask them to send me my gift voucher of titan watch as soon as possible.


Regards
Mohammad Rehan
Room No. 43
Boys Hostel
Institute of Microbial Technology
Sector 39 A
Chandigarh

Sir,
I am Zahirul Islam Chowdhury. I have purchased HP Pavilion s3760 Desktop from Cyber Works, 13A Govt.Place East, Kolkata 700069 on 26th February, 2009. There was a offer with the product to get one copy of HP 'All in One' Printer and one copy of HP 600VA UPS. After purchasing I've also sent a DEMAND DRAFT[protected] of Rs.999 (Rupees Nine hundred and ninety only) in favour of INNOVATIVE INCENTIVES & EVENTS PVT. LTD, Chandigarh_Sector22D on 14/03/2009. But unfortunately I have received only the HP 600VA UPS. I did not get the HP All in One printer yet.

My product deails are given bellow:

Model #: s3760in
Product #: NC646AA-ACJ
Serial No.#: CNX8460TVN
Software Build #: 91APv3PrA1
Service ID #: 030-709
PCBRAND: Pavilion
Date of Purchase: 26th February, 2009
Redemption Code: 99732
Claim Date: 02 May,2009.

So, sir I request you to take appropriate action so that I can get the printer very soon.
Thanking you.

Yours faithfully,
Zahirul Islam Chowdhury

Dated 28th November,2010,
Kaikhali Enclave,
Ground Floor, Flat No. E/3
Tata Gate Mall Road
Kolkata-700052
Ph.No. [protected]

HP can never improve thier service to customers as it has no interest in that.
recently I bought a new hp mini 110-3007TU laptop .After a week I noticed that laptop batter drains heavily even when laptop is in shutdown.A fully charged battery in that laptop becomes dead in 3 to 4 days if laptop is in shutdown and unused .ie, If I carry this laptop and travel in train from my place to Delhi, by the time i reach delhi laptop will be dead. I reported this to Local HP service center and they discussed with HP team and say that this is normal in any laptop. I took my friends lenevo mini , and I find no such problem.
conclusion:
HP products may not be Q.C test passed.
HP engineers are not competant to analyse problem
and thier R&D is very poor.
So, I suggest not to buy HP Laptops anymore
KPKAMATH

I went to buy a All in one HP printer. There was no one to help in Croma Store. I had to call someone for my help and check the products. The executive was not at all interested. I asked if they have 2050 model which i was interested in. He simply refused. Then i asked him if they have a price catalogue or price list from HP, he again refused it. Croma is selling HP 1050 at a higher price than market. Other Dealers are selling the same all in one 1050 model for an MRP of 3900/- where as Croma is selling it for 4899/-. I dont know how CROMA can sell it for a higher price than MRP. Why HP or Consumer complaint forum dont have regular checks to keep a control on such dealers. Its not only leading to bad name for CROMA but HP is also not getting customers due to this.

Respected sir,
Good Evening ,
Subject- my laptop is un der warranty but they are not change my batree.
Respected sir,
I am Abhishek kumar,S/o-Dinesh roy,AT & PO-Rannuchak,Via-Champanagar,Distt-Bhagalpur-812004(Bihar),India.
I am 2nd year student of VISHVESHWARYA SCHOOL OF BUSINESS MANAGEMENT,DADRI,GRTAER NOIDA.I GET A LAPTOP BY MY COLLEGE IN 2009.
THERE ARE THREE PROBLEMS IN MY LAPTOP-(1) BATREE BACKUP PROBLEM,(2)CD DRIVE PROBLEM & (3) ADDOPTER PROBLEM ( THESE PROBLEMS ARE ALSO WRITTEN IN MY JOB CARD BY HP SERVICE CENTER,NEAR-TILKAMANGHI,BHAGALPUR,BIHAR-AND ALSO WRITTEN YOUR LAPTOP IS UNDER WARRANTY,I SUBMIT MY LAPTOP AT 04/11/2010 TO HP SERVICE CENTER BHAGALPUR,BIHAR & MY JOB CARD NUMBER IS-0143.)
THERE ENGINNER CHEK MY LAPTOP AND SAR YOUR LAPTOP IS IN WARRANTY PERIOD AND YOUR LAST WARRANTY DATE IS - 24/11/2010 AFTER CHEAKING WARRANTY PERIOD & THEY WRITE ABOVE PROBLEMS IN MY JOB CARD.THEY ALSO SAY BEFORE FIRST OF ALL I AM CHENGING YOUR BATREE & CD DRIVE.
BUT THEY NOT CHANGE MY BATREE ONLY THEY CHANGE MY CD DRIVE & SAY YOUR WARRANTY IS EXPAIRED.
PLEASE YOU HELP ME.MY NUMBER IS-[protected].

hi..... um having problem wd my laptop... during game play.... after 10-15 minuts it gets suddenly shut and the display gets black.... showing some coloured line..... i am really fed up of this problem .. plzz help me... the hdd processing light turns off charging and power lights r on..... plzz help me..... plzz mail me... to this email... [protected]@gmail.com
cell..... [protected].

Expressing dissatisfaction with HP laptops
Serial No: INA01401LF Product No: WP670PA#ACJ

Its a matter of great shame for HP in which faith i purchased this laptop. I bought My laptop DV4 TU2110 in april 28,2010.After buying I have been reporting several issues with my laptop.
First i reported my battery is faulty but as i gone to service station they did not agree.Then i reported issue in my Hard disk and they checked and get me replace on 21.10.10 (Ref.No: [protected]).
After few days i again reported issue in battery...but they diagnose it that my charger is not working and they got replace on 25.10.10 (Sr.No: 4710, simtech computronics ahmedabad,dated 21.10.10).
Now i am again facing issue in my Hard disk. Its Bio test shows Hard disk is defective and it need to replace. How is it possible only one month after getting replace my HDD from HP service station people again i am facing same issue.That means i have been replaced with defective HDD.i have already complain at support desk (Ref NO: [protected])

I am requesting to do needful regarding my case otherwise i will have to file case against HP.
A quick action is needed.

Sir, I have tweleve HP COMPAQ COMERCIAL desktop PCs. In these four are not working properly. This four are is under warrenty. The four desktop PCs Model No and S/No are given below.

1. Model No - dx2280MT, S/No - INI7230916

2. Model No - dx2280MT, S/No - INI723097P

3. Model No - dx2280MT, S/No - INI7230970

4. Model No - dx2280MT, S/No - INI7230924

Pl check this Ser No and register my complain and info me. Pl send a engineer for my help. My location is Tezpur, Assam.
Please register it and give me registration no.

I stay in Akshaya Nagar, which is about 3 Kms from Ramamurthy Nagar. There are few buses which go via Akshaya Nagar from Shivaji Nagar bus terminus to KR Puram.
Recently they have introduced a new route 301E which goes to via Akshaya Nagar from Shivaji Nagar Bus Terminus to KR Puram.
However, there are number of buses which ply between Shivaji Nagar Bus Terminus to KR Puram via Ramamurthy Nagar.
Today I took a bus (301E) in Shivaji Nagar Bus Terminus and the conductor says that the bus would not go via Akshaya Nagar, the reason being that he does not get Lunch in that particular route, instead he wants to go via Ramamurthy Nagar (which is not the prescribed route) for his convenience

- Paul

Hi,

I have purchased one HP notebook of G42 series on 12th Nov 2010 and I suppose to get 2000 RS gift voucher of Titan; for that I have send the mail to "[protected]@solutions-intg.com" and "[protected]@solutions-intg.com" four times but not got any response.
My redemption code is "2249445". Please help me out.

Thanks,
Pranab

Respected Sir

I had purchased a HP G Series laptop with model no. HP G62-363TX 40cm on 4th Nov. 2010 from

CROMA store,Malad but till now i have not yet received my backpack. My invoice number of the product is

[protected] and customer no. is 9099424. I have been told by the CROMA store that i will receive it within

a week or 10 days while purchasing it but till now they have called me twice in their store for backpack but

harassed me unnecessarily by not providing the backpack. Kindly take a strict against them so that they

provide me my HP backpack as soon as possible. Hope you do the needful.

Regards
Sumantra Chakraborty
Ph. No. - [protected]
Email id : sumantro.[protected]@gmail.com

It was on[protected] i purchased cartridges for my C4688 printer the company was offering a gift scheme on those cartridges, i followed all the procedure. After registering my 20 digit VC code number i was asked by an automated system to spin your code and you can win assured gifts. After spinning i was awarded an All In One printer and a Sport Watter Bottle.The gifts was awarded in May 2010 Now December is coming but i haven't received them till date.
Please Let me know

MISBEHAVIOR OF SHOPKEEPER/OFFICIAL, BILL NO-2173

1. I went to the HP shop to buy a new HP cartridge(27B) from

KRUTHIK ENTERPRISES, NO.5 ,
10TH MAIN,JEEVANBHIMA NAGAR,
BANGALORE-560075

On 20 NOV 10 at 2000hrs. THE PRICE OF THE CARTRIDGE WAS Rs.499/-, BUT

THE OWNER OF THE SHOP MADE THE BILL OF Rs.500/- WITHOUT ASKING ME.

But when I asked for repayment of Re.1/- from him, he said to procure

it from somewhere because he did not have that and the Bill could not

be cancelled once made.He even told me that its not a vegetable

market that you are fighting for 1 Rupee.

2. Being a customer, don't I have the right to ask for 1 rupee

back if the price of the product is 499/- and if I made the payment

of 500/-?

3. Secondly, is that the way a owner of the shop behave and ask

me not to create a vegetable market and borrow it from somewhere

because of his inability to cancel the Bill once made.

4. Thus, it is humbly requested to kindly take some positive

action in this regard and protect other customers from falling prey

to such cheap arguments.

5. In hope of your kind attention to this.(Bill Attached)

yours exclusive customer

Date:20 Nov 10 Avinash SIngh