HP India Complaints & Reviews

SERIAL NO: 2CE6410KGP AND P/N: RM553PA#ACJ

THIS NOTEBOOK IS GIVING PROBLEM INTERMITENTLY AND SCREEN IS GOING BLANK EVN THOUGH NOTEBOOK IS IN WORKING MODE.

I HAVE ATTEMPTED TO RESTART UNIT BUT ALL EFFORTS IN VAIN.I NEED IMMEDIATE SOLUTION FOR THE SAME FROM YOUR END.

sir i was a student of a Sinhgad Buisness School, Lonavala.Now i am working with Parle products Pvt.Ltd.College provided us hp530 series laptop.The fees of Laptop was include in college fee.From the date of received of laptop i am facing a lot of problems like battery back-up, adopter problem, automatic shutdown etc.sir i have allready complained in sevice centre in Kolhapur but they told me we r not understanding the proper problems.sir warranty period of laptop is 2 years which will over on 31st july 2009.
now i am facing the problem of warranty and services both.please provide me a satisfactory solution.

I gave my laptop at the service center in Pune(Vintech Electronics Private limited) last year, i.e 2008 in the month of May. I was told ther is some hardware issue and i need to leave my laptop there.
I left it there, but it was not returened to me even after a month. on continously following up with them, icould get it back after a month. By that time my warranty got expired. After receiving the laptop i found within two days only that the problem have not been rectified. So i again went to the service center, but i was told that now i need to pay charges for the repair as its out of warranty. I took this issue to the higher level but after that also finally i was send a quotation of 25000 for mother board replacement.
This entire process took nearly 8 months.

To this i got my warranty renewed for Rs 8000 in April 2009 and this too after much trouble. And gave the laptop to service center again in Pune on 11th May, 2009 at simtech Electronics Limited. I had an onsite warranty so the engineer was supposed to bring the required hardware part and get it done.

After ariving at my place and on checking the laptop the executive found that he did not get the right part and so took my laptop at the service center. This time also my laptop was kept for 1 month and after receiving it i found within a week that it was still not working. I was told that they have replaced the motherboard.

When i again called the service center people and they diagonised it they again found that they need to replace the motherboard again. Thus within 2-3 weeks the same things was done twice.

During this entire period of one yr i was not able to use my laptop for even a day at it was not working. and in this entire process the serviced engineers have done so much damage to the body.
The screen and the body are full of scraches. even the DVD writer is not fixed properly and is left dangling.

It has been almost a month now that i have raised a complaint about this but have not got any response from them.

Request You to kindly help me for all the problems i am facing and all the stress i had undergone.

Thanks and Regards
Alka Agarwalla

I have purchased HP pavilion notebook on 22nd Feb 2009 & had a scheme of Phillips home theater home delivery from Delhi office . The DD of Rs. 1499/- was sent to Solution Integrated marketing services pvt.ltd. on 26th Feb 2009 as the courier charges for the home delivery. Its almost 5 months, still we are not getting any response from HP or their service providers. Kindly help us.

Ref : redemption code : UT8UY5AYN2
Address : Geonet India Pvt. Ltd.,
14 - B & 6 Gangagiri CHS, Plot No. 47, Nr. Reliance Web World, Sec -17, Vashi, Navi Mumbai - 400 703

dear sir
I M.Dinesh bought a Compaq Presario SG3550IL Desktop PC on 12.11.08 from an authorised shop JAIHIND.But unfortunately, I met with a problem in my monitor.even though my pc was switched on the power to the monitor was not there.so i made a compliant to the customer care.according to that complaint a engineer visited my home and found the problem.it was the fault in the power supply board.then he informed us that since the monitor model is w1907, it will be replaced by a new one.then till now the monitored had been replaced by 4 monitors in which all the four had problems of different nature.the one which i received yesterday is now making some abnormal sound.I, hereby, wish to bring this problem to your notice because this type of neglected services to the customer will ruin the reputation of your esteemed company.Also the problem had not been sorted out for last 4 months.so iam in deep frustration.In addition to that i didnt get a genuine replay from any of the officials from the servicing company and above that


M.Dinesh

[protected]
2g/177 rajiv nagar(north)
2nd street (east)
tuticorin-628008
Tamilnadu

I had purchased compaq laptop presario CQ60. In this purchase there was a provision of a gift of a kodak camera. I have registered my laptop on HP redemption cell and my redemption code is W9X7N9DBAY. I have also submitted a demand draft of Rs. 1299/- on dated 23/02/2009 and from HP redemption cell it was comfirmed that it had been reached while the company tell the gift will receive with in 6 weeks.
Redemption code- W9X7N9DBAY
I have submitted my demand draft on following address

HP Redemption cell
First Floor, A-2, Okhla Industrial Area, Phase-1
New Delhi- 110020
Ph.[protected]
Fax[protected]

They do not receice the phone call on this given number also.
But my gift has not reached to me yet.So please send my gift soon.
From-----
Dr. Madan Mohan Kumawat
Asstt. Professor

please send me sound & graphics driver for laptop c797vu urgently

SUDDENLY AFTER BATTERY DISCHARGE LAPTOP IS NOT CHARGING AFTER CONNECTING TO ADAPTER.LAPTOP IS NOW DEAD.SUGGEST ME SOMETHING ON [protected] .I have checked it with Hp service center in salt lake sector 1, shop no 3, B D MARKET.they told that charging circuit gone bue to flactuation of voltage.they are saying that it will cost as equal to new laptop.pls tell me a charging ckt will cost as a new laptop.

Respected Sir/Madam,

Im B.Bakkiyalakshmi, D/O.P.Baskaran.Im residing at 18 gopal st, kosappalayam, arni(632301).Thiruvannamalai district, TamilNadu.On 4.4.2009 my dad P.Baskaran and arni local centre dealer Mr.Srithar went to purchase laptop at supreme computers, 18/18 majestic plaza, mount road, chennai, TamilNadu.We purchased hp pavilion dv4, model no:CND 9082687 of about Rs.53, 750.00.At that time i was studiyng in tanjore.So i was unable to use laptop due to my college restriction.So my dad purchased it and kept the laptop charged daily for one month.After that i completed my studies and i came to home and i used it for a week.Then i was in need of NET connection so i approached the BSNL office for NIC card.I used it for a week.After one week i faced the blue screen with error in my notebook.So i went to chennai on 15.6.09 where i purchased.They said to consul the service centre located at peters road, Royapettah. Then i reported in service centre.They verified it and said to comeback after a week and ref.no. of my pc is [protected].I went after a week and problem was solved.Again after a week i had same problem.Then my dad and myself went to chennai on 7.7.09 where we purchased and we scolded them.At that time supreme computer manager sir vivek and sir prabu compromised us and they said to take away to service centre.We too went and complained the problem.there service centre manager Mr. Mahesh and floor manager Mr. Sarankumar had a overlook and they changed RAM and reinstaled windows vista home premium(OS).Then i was using my pc and again i faced Mailid websites problem.i.e., front page (google) was working but cant open yahoo, gmail etc websites.So we consulted the local centres and was not able to get the solution.Again i reported to service centre.He asked us to come again to chennai.As we are located of about 350km away from chennai it is very difficult for me to consul service centre often.Im spending amount 500 for a single person to travel.Till now i spent Rs.3000 and Rs.500 in local centres.I struggle a lot due to travel.No other service centres are located nearby.Regarding these im not satisfied with service and i feel very worst of this company and i add that i have no more time, energy and money to waste on visit to service centre.Please let me know what to do.We had very good opinion about hp company and we purchased it.Moreover when we went along with these problem the supreme computer manager used harsh words for purchasing hp company and no sufficient response was given and more discounts were given for purchasing this notebook .I kindly advice your experienced engineer to attend the complaint in my residence.
Thank you,
with regards,
B.Bakkiyalakshmi,
[protected]/[protected].

At the time of purchasing my lap top I did not expect the key board of a reputed 'hp' company would be wrongly displayed. Hence did not notice the defect. When approached the seller, he said that he also did not notice it. He said he can not do any thing. I am using it by rewriting the standard notation on the wrongly written key board. Functioning of key board is like a standard one, but writings on the top of the keys are non stadard- i.e. @, #, ", & etc. are written on other keys, other than standard places of the key board.
I purchased it in November, 2007. I even e-mailed this fact to "hp" company, but with no response.

I feel sad about such reputed companies not responding to customer complaints!

I hope at least now there will be some response through this channel. Hoping earnestly,

B SURYANARAYANA, CONSULTANT, MECONLIMITED, BHILAI, C.G. (Mb: [protected])

hello sir
i am devendra singh garg treasury officer district treasury sheopur. i received a message from mr. martin that you have win a mobile draw prize 4, 00, 000 G B P and you send your personal detail of address, bank a/c etc. I send these information to him after he do mail to me that you contact with harry marsel diplomate on mobile no. [protected] which is residing in delhi. I contanct this person on mobile. then he say to me deposite 35800 in A/C no. [protected] of state bank of india named C Zoremsangha, I deposite this amount in said acccount, after it he send me a mail which contained attached 2 certificate one is authority to remit issued by reserve bank of india, india, s central bank no. 6 sansad marg new delhi with RBI Ref. code RBI/AN/PLC-118/WB-NL-014-08, RBI despatch no. BA[protected] DATED 6TH OF JULY 2009, SIGNED AUTHORITY IS Mr G Raghuraj for D Subbarao Governer RBI. and demanded Rs 1, 87800 for cost of tranfer and cost of conversion in local currency.All the money is tranfering in above private A/c .

So plz sir kindly take the necessary action of such type of fraud that some other innocent and poor peaples not suffer.

Regard's

Devendra Singh Garg
Sheopur

my laptop showed various problem,

1.its hard disk crashed ...
2.the screen went blank, people says there is fault in graphics chip.
3.the battery did not work

these are problems, which occured when my warranty was lapse, i was 10 days late to claim warranty...so
i met hp support shop, they refused to touch laptop saying we can't when warranty is lapsed ...

they further told me this model has faulty graphic chip from company itself...



my seral no is

s/n 2ce7043161
p/n rq103pa#acj




so i went to customer support and talked to relation manager ..., that cheap guy told me we can't do it from company side but pay me 10, 000 bucks and i will do it for you .. i paid him and for 3 days my problem was solved, which reappear on 4th day.i went back and he said, he can't do anything nor he can refund me...


i still have laptop, of no use but i learnt one thing NEVER TRUST HP AND COMPAQ PRODUCT,

EVEN MY FRIEND HAVE SAME LAPTOP AND HE TOO IS FACING SAME PROBLEM ...


i switched to DELL ...n gettin the best customer support ...

I purchased a compaq presario c784tu laptop on 29th july 2008. After 5-6 months my laptop started shutting down at randomely. sometime within half ann hour o[censored]se and sometime after a long hour o[censored]se. On 7th July 2009 I sent my laptop to the authorised HP service center, RT Outsourcing Services ltd., at 1 Dr. U N Brahmachari Street(Loudon St) Kolkata - 700 016. stating the problem. But to my surprise they returned my laptop stating that there is no issue with the laptop. And now the warranty of my laptop is ending on 30th july 2009.

Sir/Madam, Two years ago I have purchased printer, Hewlett Packard Colour Laser Jet 3600n (model number is Q5987A and serial number is CNSKD62056). Recently I started facing problem with the printer. On its screen it showed that the printer was ‘calibrating’ and even after long duration it could not proceed to other level due to which no printing work could be done by it. Before this problem, there was too much sound during printing.

Hence, I took my printer for repair to your Okhla centre, New Delhi, India. After waiting for more than a week I got estimate for the repairing that was way above than the original price of the printer. I had purchased the printer for Rs.25, 500 which is mentioned in DGS&D Rate Contract No. Computers/IT-1/RC[protected]/0507/81/DA244/1704 (official quote price given by HP). In comparison to this price for repair quoted by your service centre was Rs.53, 561.49.

Therefore, in a way the repair price was more than two times the cost of the printer. Unable to bear cost of repair we took our printer back without repair. I am writing this to register my complaint against this. How could repair price be more than the purchase price of printer?

Hope to hear soon from you regarding this.

You can send your reply to following mail addresses:
[protected]@mail.jnu.ac.in
manu.[protected]@gmail.com

Our address is:
Dr. Amit Prakash Associate Professor, Centre for the Study of Law and Governance, Jawaharlal Nehru University New Delhi-110067. India. Mobile Number: 91-[protected] and 91-[protected].

Note: The Repair estimate number is: [protected]-261 and serial number is RT/QF/HP SC/06. The address mentioned on the estimate is:

RT Outsourcing Services Limited,
HP service centre A-200, Okhla Phase 1, New
Delhi, - 110020 (Delhi), Phone
NO.[protected], Email
:sonal.[protected]@rteservices.com.

I purchased the Laptop from Nehru Place Delhi in August 2007. Despite having hardly used the Laptop over the last 2 years or so, the Laptop suddenly stopped working - when I swithch on the display does not come on - No display. When I took it to the authorised Service Centre at Mumbai today, I was told that prsumably, the problem is with the Mother Board, which would require replacement & would cost anything from 12-15000 rupees. I read review of the problem on net & realised that many people who purchased the same Laptop around the same time in 2007 are facing the same problem. Unfortunately, the Laptop is covered for only 1 year under warranty. I think HP has dumped some failed products in India without any quality control. Hope they wake up & respond. The response of HP has been pathetic to say. One of my keys on the key board of the same Laptop had broken within 15 days of purchase & when I went to the service centre in Delhi, he closed the issue as "Not a Manufacturing Defect". I had even registered a complaint about this on HP site twice but no one responded even once.

Rgds

Anil

Dear Sir,
I had purchased a HP laptop and has send all the documents & D.D as desired by you but till date I am not able to track status of my offer. Please find the details as below:

redemption code:F7J1BELM7S
EXACT NAME: NEHA SHAHARE


You are requested to please respond as soon as possible that when I am going to get my motorola Q8 phone& please update me with current state of affairs related to my offer.


WITH REGARDS
NEHA SHAHARE
[protected]@yahoo.com
[protected]

sir,
i bought a hp laptop on 5jan2009 from lucknow.ther is an offer to me that u purchase this laptop
and fulfil the other hp-company's formalities, then u will get 5.1 channel phillips home theater system of Rs 10990.00 with in 6 weeks as a gift.
i calls nd mails many times to hp, hp redemption cell but there is no gift recieved by me till today.
they always say that pls waite i will send with in 10 - 12 days.
in this condition what can i do against the company????
so pls short out this problem asap.
with warm regards
jaideep

When it comes to making a sale HP has arrangements to reach ones doorstep, i had this agent visit my house and deliver the cartridge that i ordered on phone very convenient. But in these 4-5 years when the time i face an issue with the cartridge i am given an address to go ang get it checked.

They milk the client by making a sale and when it comes to service show them the door or leave them in a lurch to go and get it fixed.

This cheap attitude to treat the customer might have worked in the past but now i am very clear that i am going to gert my laser jet from any other comapny BUT HP.

The printer F 2180's power adaptor[protected] fails to switch on when connected and no green light indication. I've been using this printer over a period of almost a year or more but lately the adaptor has been giving trouble. In the past, also it failed to switch on indicating green light but started randomly. This time it just fails to start. Please let me know what I should do.

I bought this laptap HP Compaq Presario CQ40-330TU. Neither the company brochure nor the seller informed me at the time of purchase that this laptop can install only Vista and not XP. In the seller's web site only vista drivers are available. I feel quite cheated and am now left with an expensive piece of paperweight.

I believe that a hardware seller should sell only the hardware and leave the software selection to the consumer. At least the consumer must be properly informed about any software limitations.

So caveat preempter -- buyers beware. This compaq laptop can take for an expensive drive if you want to install XP.