HP India Complaints & Reviews

This is for your kind attention that, i've logged the ticket ([protected]) for "need replacement printer heads and extended warranty of printer (Hp officejet pro 276dw) for 1 year" on behalf of employee state insurance corporation. But the company is not willing to provide me one year extended warranty for our hp officejet pro 276dw series printers (Since the warranty of the printer is over). But your team shared quote of printer head with 3 month warranty.

This is a new printer LaserJet pro MFP m226dw printer & A PC have a problem of cartage jam please solve it and send supporter for installation hp pc descriptions as below My Device
Product number: 6AE44AVSerial number: 8CG0011411
General specifications
Operating system
Windows 10 Home Single Language 64-bit
________________________________________
Microprocessor
Intel(R) Core(TM) i3-9100T CPU @ 3.10GHz
________________________________________
System memory
4 GB
________________________________________
Memory slot 1
4GB Hynix/Hyundai 2667MHz
________________________________________
System board
85A2 KBC Version 08.98.00
________________________________________
System BIOS
R12 Ver. 02.06.00
________________________________________
Video
Graphic device 1
Intel(R) UHD Graphics 630
________________________________________
Current resolution
1600 x 900
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Refresh rate
60 Hz
________________________________________
Version
27.20.100.[protected]
________________________________________
Audio
Device 1
Intel(R) Display Audio
________________________________________
Status
Enabled
________________________________________
Driver
IntcDAud.sys
________________________________________
Version
10.27.0.9
________________________________________
Device 2
Synaptics HD Audio
________________________________________
Status
Enabled
________________________________________
Driver
CHDRT64.sys
________________________________________
Version
8.65.317.70
________________________________________
No specifications available.

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HP ProOne 400 G5 20.0-in All-in-OneMy Device
Product number 6AE44AV
Serial number 8CG0011411
Specifications
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Software & Drivers
Updated[protected]
Up-to-date
Warranty
29 months remaining
29 months remaining
Expires[protected]
Storage
837.08 GB of 931.51 GB available
Normal
Windows Security
Security settings normal
Normal

It was not good after warranty period display is not working, board problem etc

I bought the HP laptop Envy model on 25th October 2019 and currently under warranty. The lid of the laptop started giving me problem and the back cover was getting stuck in the lid while opening so it gradually started to open up. I reached HP team in first week of August to get this fixed. I was told the engineer will visit in 48 hours however no one did for few weeks. After repeated follow ups and chasing I finally got an engineer visit on 8th September who opened the laptop to check the issue. I was told the factory fitting was faulty and hence it has broken the hinges and screws in the laptop causing the screen lid and the back cover problem. Now the laptop is completely open and in no condition to be closed causing the dust to accumulate on the circuit. This will completely destroy the system and also unable to use it optimally. I have request for immediate fix or replacement but the response it not favourable. I would appreciate for your team would be able to get me a resolution and a replacement. I have definitely understood that the after sales service is pathetic and they do not care about customer who has spend significant money for a system.

Complaint id - [protected]

Complaint not resolved by hp. Manufacturing problem. Laptop not replace & repaired by hp.

It's about going to be 1 month. Yet my problem not solved by hp. I am facing serious problem. But hp is not aware and not serious about this.

This is a manufacturing defect.
Please replace my laptop as soon as possible. Because many time passed away. I am unable to do my work.

If you will not resolve this issue asap, then i will file a complaint against you on consumer forum.

Complait registration date-10th august

I have bought an hp laptop mode hp15s-du0096tu from the hp online store. With the laptop, i have also bought the laptop protection combo which has 2yrs additional waranty and 1 year accidental damage protection. Now, i can see a white spot on the middle of my laptop screen. I raised the request with hp for the service. They created a case with the case id:[protected], they forwarded to the service center. While forwarding the case they said me that the issue is not covered in warranty, if so i replied them to proceed with the accidental damage protection. Then the customer care representative forwared by taking the accidental damage protection into consieration. I got a quotation mail from the hp support indicating the service center that the case is allocated. When i contacted the service center they replied me that it is a chargeable issue and asked me to contact hp. Again i contacted the hp, they replied me that it is neither covered in warranty nor in the accidental damage protection. After my initial reserach i came to know that the issue is due to the manufacturing defect i.E, the designing of the screen and panel has defects. As a consumer when i got the issue with the screen that is occured due to their false designing, they are askig me the money for repairing it though additionally i have taken the accidental damage protection and the additional warranty plan. I request you to kindly solve my issue.

I had purchase a hp laptop on 9th august, 2020 from vijay sales, santacruz branch. The display of the laptop malfunctioned from 14th august, 2020 due to which a complaint was filed with hp india which was registered on 20th august, 2020 vide case no. [protected]. I was informed that it being a hardware issue the engineer will visit and the laptop will be replaced and a date of 27th august was given for engineer's visit. However, till date nothing has been done in this regard and hp india is passing the buck on service centre.in this regard, kindly arrange to replace the machine at the earliest or refund me the money back failing which i may have to take legal recourse.
The laptop was purchased for online learing in the ongoing pandemic but the purpose of the same is not being served.

I bought my laptop on 26th june 2020. It stopped working today. I complained about it to the hp customer care. I would like a replacement or refund of my product.

My HP Laptop has developed dead pixels. Unfortunately for last over 10 days HP is not properly responding. They just made a statement that dead pixels are not covered under warranty, but they have certain policies as seen on their website that shows certain conditions like 3 pixels in 25mm area etc as criteria for warranty.

They are in no mood to support me. They have stopped responding to my mails and providing any further support.
Prospective buyers please make an informed decision about buying HP laptop. Their after sales service in India appears very poor to me.

महोदय,

मैन फरबरी 2020 में लेज़र प्रिंटर बदायूँ जिला उत्तर प्रदेश से खरीदा था, जो कि अभी वारंटी पीरियड में है मैने शिकायत दर्ज की हुई है लगभग 7 दिन हो गए लेकिन सलूशन निल है, 2 बार इंजीनियर की विजिट हुई है लेकिन किसी की समझ से बाहर है कि क्या इशू है, मैं मार्किट में जाकर अपना काम कराया रहा हु जिसका तकरीवन 500 प्रतिदिन का खर्चा हो रहा है, मैं बहुत परेशान हु लेकिन समस्या जस की तस है। कृपया समाधान करने का कष्ट करें।

Printing or cartridge problem

I visited hp petrol pump at j p road near apnabazar, andheri - west, mumbai-400053. On 07/09/2020 attendent-name= anshu k sharma (Jivan service centre) using mobile phone while filling diesal /petrol in car. As per fire norms you are not allowing customer to use mobile in car - but your attendant is using mobile - photo is attached for your reference. Please take action against such hp petrol pump/owner. For safety in such congested area - prime location in andheri.

I bought a hp laptop online through hp store. I paid the money online on 16 jul 20. Invoice recd in pkg was of 17 jul 20 and laptop was physically delivered to my address on 20 jul 20. On 31 jul 20 the laptop did not switch on. I talked to hp support through toll free number and then to technical support team hp. After some time while talking to tech team hp and laptop infront of me, the problem was solved. Then on 12 aug 20 the same issue arrived, laptop did not switched on then again i talked to tech support team hp and complain to replace/return the laptop was made. Laptop would switch on after talking to tecnical support. Mail came that engineer will visit soon. But engineer call was received on my phone he asked whether laptop was working. As laptop was working i said yes and also told issues faced. Then agin the same issue faced on 22 aug 20. Then i talked to the engineer whose number was forwarded to me through mail and i stated laptop issue. Engineer came on 24 aug 20 took my laptop to the service centre. After some days he called me that your laptop defective part has been ordered and will be handed to you after replacement of defective part. I told him that i don't want that defective laptop i want new replacement for that. Then he told talk on toll free number. Then i talked to technical support through toll free number each time they would provide me case id and woul tell the case has been forwarded.in the mean time engineer called me that you want to repair your laptop or not otherwise we will return the spare received. I mailed my problem to doa, hp support, inced. Hp and every thing they wanted to know through mail. After fed up by their irresponsible replies i filed complain on consumer helpline (Id 2210461 dt 31 aug 20). I bought this laptop for my child studies but of no use. Doa is replying that unit is out of doa as 14 days has passed but i told them first fault occurred within 12 days of physical receipt of the laptop. You can check your toll-free number call details etc. Same issue not switching on in laptop again and again means that laptop delivers to me was defective. Now i want refund or replace my laptop

Laptop serial number - 8cg93718sq
Last case number - [protected]

Issue - auto shut down

Details:

I am facing auto shutdown issue from last two months. Case id provided above is the second id. Everytime im guided to update my windows or bios, the issue is resolved for sum days and then re occur.

Again im facing same issue, it is frustrating after calling u people so many times it is still troubling.

Pls take back ur laptop and gv the money back, i cannot continue to take ur lengthy support system every two weeks.

Thanks

Bharat singh
[protected]

My laptop sl number 5cd1521tmq is out of order

Bought a hp laptop from mumbai 5 days ago. I went on to register and found the laptop warranty already had expired 1 year ago on brand new laptop, i raise complaint to hp team but no response from hp end

Dear, Sir
With due respect I beg to draw your kind attention that, my Laptop not working in properly, I purchase this product from Galaxy Infocom on 02/04/2019. I lodge my complain through your Customer Care number in the warranty period, i.e. 20/03/2020 and my Case ID - [protected], there received my call Mr. Ankit but my problem did not solved and no one contact with me, now I arise more problem about this product, there after start this laptop with the help of cntrl. button, number 8 digit is not work and so many more. I contact this number in several times but did not connect to your delegate, now I contact your customer care on 01/09/2020 and my call received by Mr. Sankha and he told me the my case ID is close due to contact after long interval and he did not solved my problem and my warranty is laps and if you solved your problem so you must be pay, here question is in this pandemic situation of COVID 19 how to contact with you in lock down and how to enter any one in my house in this situation. as per Govt. rule in COVID 19 pandemic every case and every commodity was relaxation. So I cordially request you look in to matter as a special case and solved my problem as early as possible, other wise I shall be take necessary legal steps through Ld. Court
Thanking You.
Biswajit Pal,
Cooch Behar Bar Association
Mobile - +91 [protected], +91 [protected]
E-mail - [protected]@gmail.com

HP CASE ID -: [protected]

I ordered a laptop from hp.com on 5th of august through agent ID-.[protected] received the laptop on 12th August at my home. When I unboxed it, I found that the laptop is damaged. I tried to contact hp customer care support but failed to connect due to wrong number printed on the box that I have received. After that on 13th August I mailed on hpestore.[protected]@hp.com and [protected]@hp.com but they didn't respond to my mail. After that I took the customer support number through the agent and registered my complaint regarding the delivery of a damaged product to me. After that I had been told by the customer support that my laptop case is under DOA and I had to wait for technician validation. On 14th they registered my case and complaint. After 14th they delayed in assigning the technician, and he visited me on 18th, 4 days after registering complaint. Technician clearly stated after inspection that there is manufacturing defect and in- transit damage on the laptop. On 18th Jabalpur service centre issued me a mail on this issue and told me to contact Hp India for the replacement as the case cannot be registered for DOA because there is no hardware failure in my laptop. It is only damaged. I then contacted customer support again which has been really exhausting and frustrating for me to connect to them and explain the whole issue since I have received the damaged laptop. Customer support has been delaying the process unnecessarily despite receiving the technician letter and nod for direct replacement. On 19th August Suprit Singh Rathod (Service centre head) contacted me and assured me to provide the replacement within 1 day. But the product picked up on 24th August.
This case has caused me a lot of inconveniences and mental trauma and I have wasted a lot of time to get it replaced. It's been really disappointing to receive a damaged laptop and not receiving the refund. I'm feeling exhausted and frustrated. I never knew about the rigidity of the process that Hp India follows for return and replacement. Otherwise, I would have never ordered it from them in the first place. The kind of response I have received has not been helpful at all. I just cannot wait for the refund anymore as the product has already been returned on 29th August 2020. PLEASE, I REQUEST THE AUTHORITIES TO LOOK INTO THIS MATTER AND PROVIDE A QUICK REDRESSAL TO MY COMPLAINT TO SAFEGUARD MY RIGHTS AND INTEREST AS A CONSUMER. I have been really frustrated and depressed since this has happened with me.. Every time I call the customer care they tell me to wait for 24-48 hrs for the updates. This has been a mental harrasment to me and consumer helpline is the last hope for me to receive help. I request the authorities to help me get the refund of 44, 199 for the order that I purchased as I have already returned their damaged product (reached on 29th August to warehouse) as I am not in the position to be a customer of such careless, irresponsible and unresponsive brand. Please help me and resolve this at the earliest. Thankyou

Hi team,
I have ordered for a laptop on 12th aug 2020 via order no-[protected]. As of now we did not get any response from hp

Please help me to resolve this issue with high priority?
Thanks,
Hari prasad. B
Cell: +91 [protected]

Laptop purchased yesterday 31.08.020 at 2.20 pm not working from the time it is purchased and now after the sales the showroom is not taking any action and requesting me to run behind all the hp service center for repair. The brand new laptop not even used for 1 minute when it is not working it is the duty of the company to replace with new laptop since they have sold damaged/secondhand used refurbished laptop as new.
Invoice no. Anr[protected] dated 31.8.2020 generated at 2.21 pm. Amount paid rs.37499/-.

Request hp india to take immediate action and provide me with new laptop in lieu of this damaged laptop sold to me. Invoice copy attached for your perusal.