HP India Complaints & Reviews

I had bought hp desktop a/o 20-c435in pav from smart planet it solutions private limited.

They had supplied a defective desktop and refused to replace instead visited and changed couple of parts in the system.

But, the system never worked seamlessly the camera never worked.

They have even billed more than the mrp and refused to address the issue.

Hp you will be sued now along with your fraud dealer.

I need compensation with change of the system and penalty for charging more than the mrp

No attention paid on my case.

I have purchased a laptop and 20 aug 2018 and i have also purchased extended warranty (Care pack) from hp website. Now my laptop has intermittent boot issue and i have raised a ticket for the same with ticket no [protected] and was surprised to know that my warranty in their system show expired so i was given a email address where i have send all the document. Even after 10 days i called and the warranty is not updated. Now they have closed the ticket without resolving the issue. One of the engineers disconnected my call. Need help asap.

My laptop apparently stopped working and now it doesn't show any screen. I need a home service for the same.

Desktop computer hphp600g4sffi7 window 10 pro
Monitor srl no cnk8420pmr are gone defective please pay attention to this topic and solve our problem as soon as possible..
Thank you

Gmail id - [protected]@gmail.com
Mob no - [protected]
Add - bsf camp ambassa, (Tripura) pin code - 799289

Case Number : [protected], I have mailed you, I have been called you at your numbers[protected] and[protected] many times.

I have purchased an HP Laptop on 14.06.2020 but, since then I trying to contact you but, no response from your side.

I've four complaints for you as under:
1. Dispute in Warrantee Period, laptop shows upto Dec 2020, whereas I've purchased this laptop in Jun 2020
2. I'm unable to activate Microsoft Office Home & Student on my laptop
3. Call Center Executives are irritating, continuously says 15 times that "Sir are you able to hear me" whenever I call them.
4. Support Links provided are of no use.

I'm sorry to say but your services are pathetic and super slow, since June third week I have been trying to contact you thru your links and touch points but no respond?

Hope some one will resolve above issues asap.

Thanks
Kapil Kumar Malani
Mob. No.[protected]

Unable to save the screenshots

Sir i am prince kumar singh my case id-[protected], my problem, hp not send any techhician for solve my problem and when i call costumer care then he said do this and that but no any problem slove please help me sir cannot read whitout my pc this is my serious problem

I bought a laptop 10 days back from HP world, mysore. Now it showing charger pluged in but not charging. And now it is switched off. No support from hp support. It cost my job. Since it is switched off i couldn't do my work.

You company is making me fool by rejecting my adp case according to your policy we can use adp once in 12 months from laptop purchase date and I have claimed adp once in 12 months period and now it's 13th month and my laptop falled from hand and got damaged now I must avil your adp but you company has rejected my case by saying adp is part of one time approval and rejected my case I want my laptop to be repaired 100 %.YOU CALL ME ON NO. [protected]. my mail id [protected]@gmail.com.my case id created day before yestearday is [protected] which i want approved by your adp team. hte mail id you are giving on this website is not valid.

Please attend complaint hp ink tank printer 310 paper not printing.
Seriol no. Cn97c5g19h
Printer is under warranty period.

Dear sir,

My laptop is under warranty and there is serene related issue and when i complain about such problem company refuse to solve the problem under warranty they said this types of problem is chargeable.
But there is manufacturing hand problem not on my hand

Kindly resolve my problem

My laptop product no.-hp notebook-15s-du0093tu
Serial number-cnd9333v23
My complain no-[protected]

My son who is pursuing mba in mumbai purchased a hp pavilion 14ce 3022tx on 18th of may, 2020 & was delivered on 20th of may, 2020. Hardly using it for a month it started showing hardware problem and lodged a complain on 15th july, 2020. But hp technician couldn't resolve the problem till today and he informed my son that the laptop had multiple issues and then took it to the service centre promising him to give a standby as his online classes as well as examinations are going on. We tried our level best to make them understand the seriousness of the problem and asking them for a replacement since it is under warranty period & the laptop has multiple issues. But hp is not hearing our request and even misbehaving with us. They have shown mere negligence. The case id is [protected].

Computer very slow working

I had registered a case with hp on battery malfunction on 23rd july 2020. I was informed that battery is covered under additional warranty and care pack during the complainant registration. Later up on checking the status on field visit with hp, i was informed that i will be charged for the replacement. I wanted to know why the battery is not covered under the care back as promised during the purchase of this product from hp.

Also i have raised few other concenrs with hp and which was not responded even after mailing to the service head.

I would like to talk to the right person in detail regarding all the concerns.

During print full ink not print on paper some place shows error as blank kindly contact on [protected], [protected]

Received new case id :- [protected]. This is third time i am getting case i'd
(Earlier case i'd [protected] and [protected]) and many no of chat i'd for the same problem. Laptop is under warranty

My laptop is not turning on/auto turn off if it starts occasionally which i keep on complaining since 1st week of june. After two month i am back to same position

Just wastage of time and you are interested in closing the case i'd. Repair are not trust worthy. Even though you reported motherboard replacement (After two fail attempt) i am having serious doubt whether u replaced new? (As per my close technician it was not replaced)

Once you repair done at your end you always insist to install windows update/bios update which i did as per your advise but problem reoccurs.

I also replaced power cable as per your advise.in addition ac adaptor also changed. Still same problem

No improvement for last 60 days even after you kept laptop for 14 days to repair and not trust worthy for repair once again.

I want to solve problem as a whole problem and doesnt want to repair part by part and fixing one issue at one time

So you can repair as a whole and install all update at your end and handover to me once you finish all your end. Don't inform me to do certain job like installation /update system after you repair. This hindernace problem which you are not able to diagnose

My experience says that your service technical person don't have basic things like to ac adaptor during on site visit which is surprise to note.. Also they should have all facility/update while testing on site

In most of the cases either your service center no/whats app no is engaged or long time to respond. Some time you respond more than hour in responding whatsapp. Message while you can't wait more than 5-10min if we are delay in responding. I also want bring your notice that in one of incidence, where your what's app collegue is hesitant to try my laptop by restarting which made me to believe that your college are only interested in closing problem for that moment

If you want my laptop for repair again i want repalcemenf laptop till you repair or send me new laptop.

I wasted my time, patience, money, mental consdition for above since 1st week of june. Frequent visit your service centre/attending technical during their site visit especially corona time i am eligible for the compensation much more than laptop worth. Ie rs 1lakh. However i will claim new laptop as a settlement this issue along with extension of warranty for lost days

Awaiting your fast response and action by today

Cpu not started offenly during first start. Whatever in monitor refletcs the screen shot copy attached for your immidiate action.

Since 16th June my HP laptop is dead. The laptop is new laptop. the technician visited on 17th June and told mother board needs to be replaced. since then the laptop is not repaired or replaced and even my money is not refunded. The customer service just say it is escalated and you will recive call. I haven't received any call till date. also they are not refunding my money so that I can buy new laptop. sending faulty pieces and than harassing customer without any service. Every day am calling but nothing done till date. They have failed to their terms and conditions of customer service and now they are not refunding my money

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