HP India Complaints & Reviews

Customer support not supportive at all .

Regionalization reset is required and the executives evertime gave me a time tht a executive will call me . But nobody called. Infact in one of the call i came to know that my previous calls were marked resolved and a was mentioned tht a solution was provided . Trust me it was a fake comment by their technical team .
My case number is [protected]

I have ordered a laptop on hponlinestore on 20 Jul 20 along with extended warranty vide Order # [protected]. However, post payment, I noticed that extended warranty is free with this product. thereafter I contacted HP Online store for cancellation of my entire order. But customer care assured me that there is no need to cancel entire product and they have taken my request for partial cancellation of my order (extended warranty). Since then I have contacted HP via various means (call center, e mails) for cancellation of my order. But HP still not listening and product has also been delivered to me. Now I request that HP should provide a good forum for the customer. They have just assured me for needful but not yet provided resolution. Details can be obtained from me on [protected]

Very sad to inform you that i have submit the complaint of no sound while doing video calls.
Such a pathetic service support from hp team,
First time when i register the complaint the case no was : [protected]
I was assure that hp team will help me to resolve the issue, but sorry to say that no call from last 2 days after registering the call. Then i called again to customer care they had assured me that tommorrow we will depute engineer to rectify the issue.
2. Again no technician the i called to customer care no and apology was saying by mr. Subash and he has assured me to do the steps:
Bios checking and after that you have to check camera recording. If there is no voice then its a mike issue and he registered a new case no:[protected] and we will asisgn an engineer at your residence.
Again after checking when i called again to customer care no they were telling a new story.
They were telling again to check the softwares and after that mr. Sashi again registered a new case no. [protected]

Again sorry to say no engineer was assigned.

Then yesterday on dtd: mrs. Paulimi again telling a new story to check device manager and other softwares and at and was taken yesterday a lady called was telling the steps to check the software but she had failed and se drops a mail and called me to reply the mail and we will take up the matter on special priority and send engineer to rectify the issse.

I am totally fed up to buy a hp product and as my daughter is missing her online classes and no body is taking so much pain to rectify the issues.

Can some body will help

Regards
Ajay
[protected]

This laptop I bought a year back, was defective from the start. It stopped working within 15 days of purchase and when I asked for a replacement, I was denied saying it can be repaired. It stopped working again in September. When I gave it for repair I got it back after 20 days with all my data gone. It stopped working again in December. I gave it for repair again and got it back after 2 weeks with all of my data gone. It stopped working again in july. When I called the Hp CUSTOMER care numbers they gave me two numbers both of which didn't work . Then they gave me a printer guys number, that person gave me 3 numbers all of which didnt work. This shows your CUSTOMER care is very useless. Hp is the worst useless irresponsible company I've ever seen. They sold me a defective laptop which costed me thousands of money on repair. And now it needs a new motherboard for which the service centre is charging thousands of money, what the hell is this company and its products, everything is trash. No replacement no refund nothing. Useless good for nothing people. I want a replacement of my laptop its high time now. I the one year I bought my laptop, I had it with me for hardly 4 5 months and all the other times in the service centre. I paid 63000 for this defective piece of ###.

I placed following orders online with '[protected]@ltonlinestore.in':
#[protected] dated 17/04/2020 for one hp cartridge 21b rs. 680.86
#[protected] dated 06/07/2020 for one hp cartridge 21b rs. 831.90
I have sent innumerable email reminders but i have not got response.
I have tried to contact over phone but i could not get any response.
The amounts i paid are stuck up.
'unlock 1 & 2 have been implemented. Unlock 3 is also being implemented.
Please note that the above agency is spoiling the greatest image & reputation m/s hp india pvt. Ltd. Has built up.
Please look into the matter & help me get my above two cartridges or refund of rs. 1, 512/76 that i paid online. With regards.
Sadananda marvanthe
[protected] or[protected]

I have accidental damage protection included in hp care pack registered on my laptop according to their policy we can claim apd once per 12 months of purchase of device but i have 3 year care pack now its 13 months of my laptop purchase and my laptop accidentally got damage and i raised complaint in hp and hp checked all things and at last ithey responded me that company rejected case as adp is only for one time approval.i want my laptop repaired under policy as i paid high ammount for care pack.i want my laptop repaired.

We bought HP OfficeJet Pro 8720 on February 25, 2020

Whenever we give a print, it becomes a paper jam.I request you to resolve my problem or repair it. I"ll be glad if repair our printer as early as possible because i"ve a lot of work of printing.
Thank you
suresh
[protected]

We bought HP OfficeJet Pro 8720 on February 25, 2020

Whenever we give a print, it becomes a paper jam.I request you to resolve my problem or repair it. I"ll be glad if repair our printer as early as possible because i"ve a lot of work of printing.
Thank you

We bought HP OfficeJet Pro 8720 on February 25, 2020

Whenever we give a print, it becomes a paper jam.I request you to resolve my problem or repair it. I"ll be glad if repair our printer as early as possible because i"ve a lot of work of printing.
Thank you
[protected]

Please to be inform you that i have bought the laptop on dtd:19/05/2020.
But it came to notice that wfrhile doing video calls there was no sound coming.
There was no communication from both sides in sound.
I was really surprised that hp laptop is having a problem, as i am frequently using hp laptop in office too.

Case number [protected] has been created crm:[protected]

I have raised the above complaint for hp laptop. The screen has started flickering. So, need to know that by when i can get the new screen & what would be the cost for the same.

I have brought an all in one hp desktop on 22nd and the microphone hardware is having some issues. I tried 10 times by calling on support toll free number given by the dealer who sold it. Every time they used age old call centre tricks to listen to the issue but will not give me a complaint number. Even virtual support and raised a case no:[protected]. I tried call center number and 10 times they just disconnected my call by saying that they cannot hear after knowing the issue. But all i was asking them to take complaint and send an hardware engineer to replace the defective microphone hardware. Hp call center are very bad and worse experience, they think that just because they can disconnect our calls by saying they can't hear, it only reflects how bad and worse hp product experiences are.

Hp laptop recently purchased, not switching on unless charging cable plugged in, without charger its not switcing on

My laptop s. No. Is cnd9426g84

This is a post related to the hp laptop that i purchased few months ago. There are couple of issues that my laptop is having since the time i purchased it. The screen blacks out, there are flickering on the screen.

After many troubleshooting advised by the technical support team the problem seems to be there and no resolutions has been provided.

On visiting the nearby hp service center they advised me to format the laptop and then assured me that the problems will be resolved. I did that and also updated the latest windows with all the drivers that needed upgrading.

Yet the problem seems to there and it has no change towards the issues that i am facing till now.

Rather i must say that hp technical team is inefficient to provide a solution.

I am so surprised to know that there is no escalation matrix available at their website where we can report it to their higher authorities.
I strongly advice my connection do not buy hp products
They are pathetic in their service #boycotthplaptop

I have been complaining the issue and yet i do not have any resolution

Thanks for the chinese sentiments in india. On july 21st 2020, unfortunately i had to get acquainted with a company known as hp computers, which is so pathetic as far as after sales service is concerned.

I had a 3 year old lenovo, and lenovo were too good with their after sales service. When i ordered a hp desk top, i was surprised that on the box itself it was mentioned, that it is manufactured in china. After that, their maintenance contract date was the date from the date of manufacture which was mar 2021, and not the date of delivery (21st of july 2020) 0. When i contacted their help desk, they asked me for so many documents for a product which was sold by them. Can you beat after giving all the details, the company which sells me a pc does not have an invoice in their records. Ultimately i had to convert document into a pdf, and and then send it thru their wa help desk.
Their wa help desk service is so poor, we have to wait for such a long time. When we do not give them a response, they disconnect and the other person asks the same set of questions which which we have already responded earlier. I feel they work like bots and not humans.
Ultimately i regreted having placed an order with a high handed, sop driven american computer company.

My caution to all indians. Chinese sentiments are very valid, but you should not end paying 40% more for an american product, which is 100% manufactured in china, and their after sales service is pathetic.

Dear team,

This mail is with regards to log id for my recently purchased hp laptop with serial no. 8cg00407pr.
I had logged a complaint on saturday 3rd july regarding the caps lock light of my laptop not working. On the same day, i received a call from your technician saying that he would be unable to attend to our request today and would come on monday instead. He then asked for the otp which was messaged to my number (The otp message stated that the technician is currently at your place handling the issue, which was not the case). Which i denied him of the otp since he wasn’t present at my place to fix the problem, even though he insisted upon it. There was no technical support provided on monday. However, he came on tuesday 7th july to resolve our issue. I was absolutely disappointed with the way my newly purchased device was handled as the keyboard had to be replaced. The technician was constantly on another phone call while fixing my laptop and seemed to be in a rush to leave. Even though the caps lock light is now working, i am unable to connect my headphones and external wireless mouse with my laptop (Which was working fine until friday 2nd july). My wi-fi connectivity has also gone for a toss after the keyboard replacement. We have to sit in very close proximity of the router to somewhat have an interent connection.

I would like to bring two things to your notice here:
1. I have bought this new laptop so that my kids have smooth and unhindered online classes but if i have to instead waste precious time in fixing these technical problems, how are they supposed to attend their sessions.
2. I have two elderly family members with underlying illness and two kids below the age of 10 in my house. As it was a technical problem which required a technician to investigate the problem personally, i allowed them to visit my house. But i cannot allow strangers to visit my home every time in these unpredictable times and expose my family to this pandemic.

Hence, i demand that my device be replaced and all quality checks be adhered to, before handing me with a new device.

Sir,
I have purchased a HP printer in the month of Mar 20 and have breakdown on dt 15.06.20.I have registered a complaint on dt.19.06.20 to HP customer support.Snapshot of email as I have received from HP attached for kind information.Even after one month and several calls to HP customer care, service center Rourkela, printer yet not repaired.Pl. do as needful.
So/wo No. BPNQ0438-01
Case no. [protected]
M/c SL.no. CNCHD88683
Regards
Sujeet Kr Yadav

Dear sir/madam,
I purchased a laptop sr. No. 5cd9524lp5, dated 20th march, 2020 but due to lock down i am not able use that laptop, in first week of june, 2020 i started working on this laptop that time its working ok. in second week of june, 2020 that laptop suddenly not working, the problem is that laptop is not charging, i raise a complaint in this to your hp care case id is: [protected], from hp care, panipat haryana your engineer visit at my home two times, without opening that laptop he declared that laptop have temperature issue, due to high temperature laptop is not charging, when temperature will it will be ok, after the engineer's visit i wait for 3-4 days may be that laptop will charge but not. After 4 days of the engineer's visit, i personally visited your hp care, panipat, haryana. Now they open that laptop and separate the battery from my laptop and handover both the items to me laptop and battery, now that laptop is working ok.
After that issue i went back to delhi, where i purchased that laptop. Now your hp care, nehru place - 110019, delhi repaired that laptop, they told the laptop is now ok, i came back to my home panipat (Approx 200+ km travel from delhi to panipat) and started working on that laptop... Laptop is working but the problem is the same, it's working but not charging.
Again i go back to delhi (In this covid - 19 situation) for my laptop and the solution is still pending new case id, daily calls to customer care.
Please explain what my fault!!!
My fault is only that i purchased i hp laptop costing approx 80, 000/-
I don't need that laptop now, i need that replacement

Serial number:5cd9524lp5
Product number8qg92pa

R/s
I have given all information and documents to hp redemption, then also i got another mail that my serial number sticker is incorrect, so i have corrected that one also then again i got mail that validation and approval of your claim will be done in next 3 working days.
Sir if you are not capable to send gift on certain amounts then why are you given offers to customers.
I am going to register a complaint in consumer protection act 2019.

Hp india petrol pump name (Rowland service station kolkata)
This pump situated at shyamnagar pin code 743127
From this hp pump i can't receive / redeem payback point while charged fuel in my car/bike.
Kindly take a nessesary action.