HP India Complaints & Reviews

My laptop keyboard was not working and as per the HP support executive's advise, I submitted my laptop at an authorised service center in Capetown, South Africa.
My laptop had global warranty and when I had submitted my laptop there was almost a month for the warranty to expire.

After more than a month, when the warranty had expired I received a mail from service center saying that HP had rejected my claim saying that the replacement keyboard cannot be shipped to South Africa.

I contacted the HP India customer service via E-mail and asked for the reason. They did not provide any specific reason and asked me to contact HP india Support. I elaborated the entire story to them and the response that I received was that I can get it repaired from the country of purchase (India) when I get back to India.

Now when I contacted HP India after coming back to India, they say that this cannot be repaired under warranty as the warranty has already expired and I will have to pay for the repair.

This is not at all acceptable. I have all the bills and email conversations for proof.

Regards
Highly unsatisfied customer
Sreeraj
[protected]

Dear sir i have baught HP NEVERSTOP LASER MFP 1200W Printer in july 2020. this product is not running properly. I have face many problem with it . i have complent about it in company .but company ignore my complent .

Hello essence

The printer's rear lock broke while reprinting the printer from HP Company
So they told me sir, it was repaired in 7 days.
After this, they have not repaired any 50 days.
The company has been compiled 10 times. No processing has been done yet.

NAME:- BANTI KUMAR
SR.NO:- CNBRM8W1KZ
PRINTER NAME :-HP 1200W Never Stop

I have been chasing HP more than a months for service related to my laptop. it seems HP is not serious about the service in India. my case id is CRM:[protected].
can you please guide me how to escalate the issue to higher authorities else i will pursue with honorable court to give me justice?

I am compelled to highlight an utterly frustrating experience that I am having with HP re: a mal-functioning cooling fan for my laptop purchased in Jun '20.
I had decided to purchase the HP laptop only after receiving great feedback from my friends / colleagues - totally regretting that decision now.
I am less concerned about with the fact there is an issue with the machine (though it's barely 5 months) - I am appalled at the complete lack of accountability that your contact center / service center executives have displayed over the last couple of days. I haven't been extended the basic courtesy of an update / call back despite numerous follow ups / calls. The appended mail is just an example in point.
I am writing to you with ZERO expectation given the treatment meted to me - however as a senior executive you should know how your team is creating disgruntled customers on the ground.

I have purchased the HP SFR-1004TU laptop on 15 AUGUST 2020 and i have launched the complaint on 24th OCTOBER for keyboard issue, but still i am not getting any call for service or update from HP.
multiple times i tried to reach hp support team but team always said "your case is assigned to service center they will call you, we can't update you much more apart from that".
i am very disappointed about HP service, i am getting lots of trouble while doing office work because of keyboard and screen issue.
request you to kindly align the engineer tomorrow on prior base for this case, but still no one called me, same thing i put them through over mail on 12th NOVEMBER 2020 but they also not replied.
case details are mentioned in below.

case number :[protected]
serial number : 5CD028KRWL
model : HP 15 SFR-1004tu

Ref: HP Printer sl. no. CN8AA4G4QQ.
SUB: Unavailability of After Sales Service
My printer is purchased one and half year ago and now it is out of warranty. It needs to be serviced but I am unable to arrange the same on payment basis.
Each time I call the HP customer care, I been given a number to contact the HP world service centres at Bangalore and told to contact them. I have got five different contact numbers that I have received in five consecutive calls I have made to the HP customer care, but unfortunately none of these numbers are working and I am unable to make the service request. Sharing this information, I wanted to register a service request with the HP customer care, but even the HP customer care denied to do so leaving me at my wits end.
Finally I wrote email to HP describing the problem faced only to get a reply that "Thank you for sharing your concern. We regret for any inconvenience caused to you. We will be happy to provide our best in class service. For any further query, please contact our 24X7 Customer Care team via: WhatsApp : +[protected]. Toll free number:[protected]".
These were the same number which does not take service request and only provides details of HP World phone numbers (which does not work).

Case no-[protected], HDMI port of laptop HP 15S-DU2077TU -CND0291NBH not working. sequence of events below.

1. laptop purchased on 29 Aug 2020.
2. customer care advised bios for update issue not resolved.
3. Technician visited, problem not resolved, issue closed sighting OS problem.
4. customer care contacted again, advised graphics update, same done no improvement.

such a horrible service never expected from HP.

When computer running in battery and battery is near about 35% computer screen display of only screen is glowing .at that time cooling fan running high speed.

I trusted HP and bought a laptop that cost me more than 1.5 lakhs. Please don't fall for their scam HP care/ extended warranty. I am a student and now can't afford to replace the battery for 20, 000 Rs.


The HP care pack clearly says the warranty is extended to 3 years when you buy it.

https://support.hp.com/in-en/document/c06475408#documentFragment:~:text=All%20ty...⇄ of%20the%20HP%20Care%20Pack%20purchased

If I login into my hp account and check my laptop warranty status, THEIR own website tells me I am eligible for a battery replacement. (please check the attached image)

My battery is nonremovable time. My laptop is HP Omen 15 dc1007TX. It has a nonremovable battery.
https://support.hp.com/us-en/document/c05843717

I had bought an extended warranty, accidental damage protection, theft protection all because I knew I could not afford the cost of repair.

Now HP is telling me my battery is out of warranty! I if you see their terms and conditions for the care pack you will see that they promise repairs of all parts!
http://cpc.ext.hp.com/portal/site/cpc/details/?serviceProductNumber=UM970E

But the customer care people just keep sending me the limited liability agreement that comes with the standard laptop.

I tried escalating it to the service head - [protected]@hp.com and the was the same boilerplate response.

MODEL - 15-BS003V SI NO : CND8010SBL

I have taken the HP Laptop from Dubai on two years before, which I am using since last June 2020. One of its Hings broken, which is repaired on 26/09/2020 through your service centre.
Today, 03/10/2020 other hings also broken, and not in a position to use the same. I suppose this is a branded one, but I don't understand why this hings broken freequently.

My case numbers are WO[protected] // [protected] and Case Number[protected]:
which i am trying to resolve over a month now. My HP Laptop Serial no is CNDO128NRJ
I have put 25 reminder emails to all suport teams in India, .

HP has sold me faulty Laptop in the pandamic and surge in demand.
We are very much hasselled and mental torture and frustration as
I had purchased this Laptop with my small salary to support my girl child
online education during this Pandamic

My daugther is without a laptop and is unable to attend her online school
for the last more than one month.

Dear Sir pls help me replace my faulty laptop with a good quality checked laptop, I humbly request. As more problems have developed as it is idle for so many days.

Dear Sir/mam,

I have purchased HP OMEN Laptop 15-ek0018TX. on 26/10/2020. I have done payment through online mode Pinelabs: Credit / Debit / EMI. I have selected a 5% EMI cashback offer after 90 days. The payment was done from my HDFC Credit card. But when a credit card statement is generated it is showing the total deducted amount as an outstanding. Kindly acknowledge and reply to the same. For more details please find the attachment of order details.

I raised a query through lot of efforts and the token number for the same is: 29202

Kindly do the needful. Hoping for better cooperation.

Thank you.
Prof. B. G. Abhale
Contact No.[protected]

My internal part of my HP business pc is changed and also overcharged.

I am writing to complain about the poor service provided by your company.(TVS Electronics authorised service provider HP)

On friday 18th Aug 20, I went into your store for laptop repair. I have already deposited the laptop & We have Still neither received any feedback nor any repair quotation from your end. It has been already gone more than 60 days. There were some keys not working on the laptop.

Pls find herewith attached Service centre call report & Laptop Purchase Invoice for your reference..

Needless to say, I was quite disappointed. I look forward to hearing from you (as soon as possible).

I bought a HP notebook 3 months back. One month back the screen got damaged since I had taken insurance I asked the HP customer care to get it replaced . It's been more than one month now and I have been running from post to pillar to get this chnaged..the claim has been approved more than 10 days back but still I have no response from HP..this is shameful that I have to folow so much and still nothing is done.

Hi

I purchased one order from hp online portal.but i cancelled it and product reversed transfer to savex who is partner of hp sales.

Its 10 days over i did not get refund to my bank and for same order Emi is going to deduct on november 5. I want to register complain against hp sales and savex for not providing refund on time.

Please help. My order id is [protected]. Please help and get me refund.

My laptop few keyboard keys not working alos battery not working. need to repair.

It cannot be booted...A beep sound is heard whenever l try to boot

Good evening Sir, It is very sorry say that I have purchased a HP Laptop. But I have not expected such a poor customer service from your organization. since last two month I am only making a call to the call centre and sending mail regarding my problem. But only i have got the complain number not the service. i have got more than 5 complain number but HP care is saying that, they are not having any complain number like this. so automatically after some days the case id is getting closed but till now my problem is not solved. So, I request you to do not cheat the customer like this and take care of such poor customer service. even no body is responding to my mail also. My last case id is -[protected]. before it my case id was [protected]. if you can't give the service they don't try to play with the emotion of the customer.
An unsatisfied customer
Nihar Ranjan Bhuyan([protected])