HP India Complaints & Reviews

Dear Sir/mam,

I have purchased HP OMEN Laptop 15-ek0018TX. on 26/10/2020. I have done payment through online mode Pinelabs: Credit / Debit / EMI. I have selected a 5% EMI cashback offer after 90 days. The payment was done from my HDFC Credit card. But when a credit card statement is generated it is showing the total deducted amount as an outstanding. Kindly acknowledge and reply to the same. For more details please find the attachment of order details.

I raised a query through lot of efforts and the token number for the same is: 29202

Kindly do the needful. Hoping for better cooperation.

Thank you.
Prof. B. G. Abhale
Contact No.[protected]

My internal part of my HP business pc is changed and also overcharged.

I am writing to complain about the poor service provided by your company.(TVS Electronics authorised service provider HP)

On friday 18th Aug 20, I went into your store for laptop repair. I have already deposited the laptop & We have Still neither received any feedback nor any repair quotation from your end. It has been already gone more than 60 days. There were some keys not working on the laptop.

Pls find herewith attached Service centre call report & Laptop Purchase Invoice for your reference..

Needless to say, I was quite disappointed. I look forward to hearing from you (as soon as possible).

I bought a HP notebook 3 months back. One month back the screen got damaged since I had taken insurance I asked the HP customer care to get it replaced . It's been more than one month now and I have been running from post to pillar to get this chnaged..the claim has been approved more than 10 days back but still I have no response from HP..this is shameful that I have to folow so much and still nothing is done.

Hi

I purchased one order from hp online portal.but i cancelled it and product reversed transfer to savex who is partner of hp sales.

Its 10 days over i did not get refund to my bank and for same order Emi is going to deduct on november 5. I want to register complain against hp sales and savex for not providing refund on time.

Please help. My order id is [protected]. Please help and get me refund.

My laptop few keyboard keys not working alos battery not working. need to repair.

It cannot be booted...A beep sound is heard whenever l try to boot

Good evening Sir, It is very sorry say that I have purchased a HP Laptop. But I have not expected such a poor customer service from your organization. since last two month I am only making a call to the call centre and sending mail regarding my problem. But only i have got the complain number not the service. i have got more than 5 complain number but HP care is saying that, they are not having any complain number like this. so automatically after some days the case id is getting closed but till now my problem is not solved. So, I request you to do not cheat the customer like this and take care of such poor customer service. even no body is responding to my mail also. My last case id is -[protected]. before it my case id was [protected]. if you can't give the service they don't try to play with the emotion of the customer.
An unsatisfied customer
Nihar Ranjan Bhuyan([protected])

Hi
I have purchased HP laptop in May 2020.
It has been 5 months since the purchase and i am raising complaint against the laptop twice.The first time i had to replace the faulty fan.Now in Oct 2020 the mother board has got damaged.
The case Case ID : [protected] has been shifted to service center in pune called Impact Infotech Pvt. Ltd. with the below address:
HP Care - Impact Infotech Pvt. Ltd.
101, Kamayani Towers, Jangali Maharaj Rd, above SBI Bank, Shivajinagar, Pune, Maharashtra 411005

The service center center says as per HP Policy internal mother board damage is not covered in warranty.What this means is i need to trash my 50k INR laptop in 5 months???
Secondly the service center provides pathetic service.They dont revert back after weeks together, They havent reverted back with the quote for replacement either.

In the covid time it is very difficult without laptop and HP and service center both are not working towards solving my issue.

Please mail me at [protected]@yahoo.com
I need to raise a legal case against hp and the service center

I had newly purchased HP laptop specially for office uses only during my work from home. While working, suddenly screen of laptop is partially blurry and rest screen is showing normal image. There is no physical damaged over the screen and other part of laptop. After detailed consultation with HP representative over customer care number. Today I have received replied that your laptop is damaged and it is not covers in warranty.

My question is that without seeing the laptop and without knowing the reason how you come with conclusion of damaged by customer.

Representatives is unable to answer my question and stop talking to me at other end. Then I requested to transfer my call to seniors she again silent and cut my phone.

I again try to call customer care but at other side someone is cancelling my call.

I request you to trace the call, female was talking to me, time 18:11pm, date 24/oct/20.

I am not satisfied with HP reply. They must send service engineer for visit with blaming customer for physical damage.

Thanks
Gurwinder Singh

This is to bring to your kind notice that I(Manoj Agarwal) from Agra(India), Owner of hp laptop dr0006tx(Serial number CND8467B74) want to dispute my warranty. The problem is that when I checked for my laptop warranty, your site shows me that my warranty has expired but I had purchased the laptop on 22nd June, 2020. I had also contacted the laptop salesman and he was saying that he will extend the warranty period but after 4 weeks still your site shows that my laptop warranty has expired.I am not getting any support from the laptop salesman. I also tried to contact Hp support but they didn't pickup my call.I also want to tell that I am feed up of your hp support call service. I have attached my bill copy so look into the matter and extend my warranty.

We purchase HP computer i[protected] with 3 year warrenty.

Computer No.INA928W6Q7 with the Monitor Serial No.CN49220L70. Its display problem.

Please arrange to send your technician and replace the same.

We hope an early reply.

Thanks
Dilip Gawas [protected] (dilip.[protected]@gmail.com)
MMS, Department of post Mumbai.

Headphone is not working properly

My laptop is in warranty and I am facing an issue, , , i registered my complain on 4 Oct. 2020, , after registering my complain technician visit was scheduled and technician visited my laptop on 8 October and told me only hardware part will be changed, , no software will be installed, , , you need to install in another laptop i told him I don't have other laptop or desktop, , then I talked to hp agent he told me 1522 rs will be charged, , what is this!??, , help me i want Windows in my laptop, , , although senior is not helping me, , , i want help regarding my laptop for recovery download, , , , hp senior executive declined and told me to install but I dont have any other laptop or desktop so my complain is for software installation in free cost bcoz my laptop is in extended warranty, , , my laptop serial number is CND8443C4H and
(Complain no. Is [protected]) talk to hp plz, , and solve my issue look at the images, , they sent payment link...

Operating system and display problem

I bought HP 410 Inktank printer from Amazon.in. The printer is delivered on 17th October 2020. I contacted your no.[protected] on 17 october itself
for installation of printer .
Customer care executive took all the details from me i.e. name, address, printer serial number, home or office, mobile number etc. She completed all the form filling procedures on phone. And she said we will do the needful for Installation.
Then I got SMS from HPCARE giving details of service partner Mr. Sachin bhandwalkar mobile number [protected]. I tried to contact Mr. sachin on 17 and 18 October many times. He never bothered to pickup my call. Then I SMS him my concern. He in return sent me two numbers to contact. When I asked him about negligence on his part, and complain to HPCARE, he wrote 'Sure'. Such a irresponsible behavior is not expected from HP partner representative suggested by HPCARE.
Why I am trying to sortout Installation fast is, If anything is wrong with printer, I can return it to Amazon.in within stipulated time.
Want you to look into the matter of installation and behaviour of service partners of HPCARE.

I bought HP Laptop in May 2020 and since then facing many issues. The laptop OS has been updated by the customer service but still the issue persists. The warranty is also expiring in 6 months, it should expire in 2021. Despite of numerous follow-ups through all means, still not getting any support and feels like cheated.

I bought hp laptop on 8/9/2020 . On 19 september I found problem with touch pad. So I call HP care on 21/9/2020. They registered my complaint and on 22nd from hp service centre bathinda they sent an engineer to sort out the problem. But from 22 nd September I am keep calling 100 times to hp care as well HP service center bathinda. But I get nothing. I already call to sachin sir the supervisor of HP care . He said I will put your case on priority base and soon you will get the new laptop as called you get your laptop D.O. . But I am bear handed and keep calling HP care and bathinda service centre . Do know how long is hp's priority. Thanks .

Mane HP laptop march 2020 me liya tha jisme kuch problem aa gayi thi maine customer care me call kiya lakin unse baat nahi ho payi fir mai laptop ko Saharanpur service center le gaya . Pure 15 days ho chuke h aaj tak mera laptop thik nahi ho paya mai customer care me baat karta hu to wo mujhe pagal banate h .Aaj tak bhi mera laptop thik nahi ho paya h.Jiski wajah se mujhe bahut problem ho rahi h.Umid karta hu ki meri problem ka solution kiya jayega.

Sir/Mam,
I charged my Laptop up to 99% And then after i used it for normal work 30 minutes, then it comes with 65% with remaining battery, and full battery back up is almost is only 100 minutes, so you tell me how the battery back up is for longer period of time, company tell 12 hrs back up, i spend 83000 only for best battery back up and heavy use, i doesn't satisfied about that laptop