HP India Complaints & Reviews

Hi,
I ordered a chromebook from store. Hp.com online on the 13th of may 2020. The order was paid in full, and the website at the time of placing the order stated that shipping will start from the 18th of may. The order id being [protected].
I did not see any change in the order status till date (25th may) the status still shows processing. The following are the sequence of events that happened

1. I called up the helpline number[protected]. After being on call for more than 20 mins waiting a customer care representative came online and said he is making the order as high priority and i can send an email to [protected]@hp.com. I did the same on the same day and got no response.
2. I also sent a whatsapp message on the number mentioned for support on the hp website the same day but got no response.
3. I waited till friday and saw no change in the order status, calling the customer care again, i was made to wait more than half n hour on live call before someone came online. He assured me that the order will be shipped by saturday morning else i can go ahead and cancel the same. I again sent an email to [protected]@hp.com but got no response.
4. Saturday till 1.30 pm i did not see any change in the order status and called up the customer care, after multiple attempts and long wait a customer care executive came online. When i asked for order cancellation he expressed his inability in doing so stating that only the representative who helped me in placing the order can cancel it, and assured me that the representative (Sanjana - emp id[protected], will call me back by 3 pm on the same day and help me with the cancellation.
5. The call ofcourse never came. I again sent a message on whatsapp to no response.
6. I sent an email to [protected]@hp.com again, but again there was no response. I filled in the feedback form on hp store website and got an automated response stating that i will be hearing from them in a couple of hours, which did not happen.
7. I wrote on their facebook wall and all i got was a response stating that i should contact them on the whatsapp number provided on the website, and my post was taken down.

As i have requested multiple times, i would like the order to be cancelled and refunded the money for the same in full, with compensation for the long wait times and false promises and the lost time in following up with them.
Regards
Sharad

Dear respected sir,
The mookambika hp gas agency hangal, haveri district, karnataka, the delivery boys are worst and rude for each gas delivery they demand money. Delivery guys are demanding 40 to 50 rupees for each cylinder delivery. This is happening from past two years in entire hangal taluk (Haveri district), this mookambika agency is stealing public money from past many more days (700days), people don't have money in their hand...

8cg9251x5g - 8cg9251x4y
यह दोनों सीपीयू[protected] को एच0पी0 के नए क्रय किए गए थे लेकिन मात्र 20 दिन के बाद से ही इनमें प्रॉब्लम आनी शुरू हो गई थी जिसकी बार-बार आपके केयर पर शिकायत की जा रही है परंतु आप के इंजीनियरों द्वारा आज तक ही यह ठीक नहीं किए गए हैं हमारे साथ धोखा किया गया है हमारे प्रोडक्ट खराब है कंपनी हमारे साथ धोखा कर रही है या आपके इंजीनियर हमारे साथ धोखा कर रहे हैं हमारी मदद करो अन्यथा हमें न्यायालय की शरण लेनी पड़ेगी
[protected]

Hi,

I've ordered 1 laptop through hp india's official website instead of other e commerce giants like amazon or flipkart for hassle free delivery.

At the time of taking the order the customer support and hp indias whatsapp support was very much active but after placing the order no one is responding while asking for the status.

It was supposed to be delivered within 2-4 business days but till date i. E. 5th day the product is not even shipped.

The product is not any custom based laptop.. Its a ready to ship product and also showing availability of stocks at their website however facing this issue.

My concern is as i've already paid for the product hence they should communicate for any kind of issues but they are not responding tried for customer care service, whatsapp support as well as email support too.

What is point of trusting a brand e-store like hp store if their responsibility towards their customer is zero. I should have purchased the same product from local market.

Kindly help.

Order was placed on 18th may'2020

S. Srinivasan [protected]@gmail.com 20.5.2020

Lack of proper service of hp pavilion all in one 23 - q141in
Serial no: 8cc541075q
Product no:n4r49aa#acj in coimbatore india by skypro technologies p ltd ref: : est3853 date : 29.01.20 for rs. 1624.86 paid by me on 29.01.20 for rs. 1824.86 - rs. 200 additionally by mistake
Service attended :[protected] not properly done, re-attended on 14.2.20 by 2 service engineers namely by mr. Prasath & mr. Lakshman.

The problem in desktop re-surfaced on march 20, 2020 when i informed lakshman. He sent an estimate for rs. 1624.86 and promised to send mr prasath on 21st. { this estimate is missing from my mail box. Several requests to wipro to resend quote is promised but not being sent and evaded for last 2 months}.
When reminded on 21st march mr. Lakshman promised to send service engineer on 23rd march. When reminded on 23rd he promised to send service engineer on 24th march. The lock down came into effect on[protected] in india for covid-19.

The service call has been pending since 20.3.2020 and it is now 20.5.2020 with relaxation in lock down came into effect for the last 3 weeks. I have been reminding over phone and text messages to mr. Lakshman and mr. Williams. The lock down is being mis-used as excuse without any valid reason.

Mr williams promised me on 18th may to send service engineer by 20th may. My messages and texts and phone calls on 20th may were not responded except one last call to say he is in a meeting. He did not call back even after hours. Similar message 2 days back, i did not get a return call until i called.

I have sent sms to mr williams as how much i am hurt of his continuing to ignore my service calls and continued silence for months now for reasons not known. This is not expected from an organisation like hp.

All that i was in need to know positive response with the following:

1. Fresh estimate with or without adjustment of excess amount paid last time to enable me to pay
2. Firm commitment date of service to attend the pending service call.

Since there was no response to my call, mail and text messages not having come with answers / response, i am taking this to you since i have waited long enough with lots of patience of the failed service and to provide proper service for which i am willing to pay again. The behaviour of how the sending of invoice is being evaded over months at the service centre revealing ignoring the service call of the product of hp for which wipro ltd c/o skypro technologies pvt ltd, coimbatore are being the only authorised agency in coimbatore are exploiting their monopoly over customers not being treated with elementary courtesy.
I am pained and frustrated on the quality of response and attending to service calls now over 4 months. I am a senior citizen close to 80 years. Without the desktop for the last 4 months and without proper service by competent service engineer, hp customer over several years is put to great inconvenience. I would appreciate your arranging for immediate service of my desktop, advise wipro ltd c/o skypro technologies p ltd; coimbatore 641 012. Their e-mail id: coimbatore. [protected]@skyprotechnologies.co.in; their phone no:[protected]/[protected]; address: #322, 2nd floor, ln arcade, 100 ft road, coimbatore 641012 - hewlett-packard (Hp) service agency.

एचपी गैस प्रधान सचिव महोदय से आग्रह है मैं देव कला देवी ग्राम पोस्ट पट्सा, हसनपुर, समस्तीपुर बिहार848206. Mera consumer number 609261 hai, केवाईसी फॉर्म थोड़ी सबमिट करने के बाद भी मेरा अकाउंट एक्टिव नहीं हुआ आपसे विनम्र निवेदन करता हूं कि मेरा कंजूमर नंबर को एक्टिवेट करें इसके लिए मैं आपका सदा आभारी रहूंगा। धन्यवाद maharani HP Gas gramin vitrak code[protected].mob-[protected].

I have made payment by paymantra citrus online payment link to hp gas agency on 2 may 2020, but till now not get payment distributor...so please return my money on my deducted account.

Payment done my side but payment not received gas agency please refund my amount in my account

I have booked a cylinder 9 days before it has not been delivered yet.agency call is not helping plz make it fast

Dear authority, i am amit panja from howrah, i brought a hp ink tank wireless printer from store, it was 1 year warranty but it's work stop after 6 months of purchases then i inform to their customer care but they refused me. So my office works totally hold, please take a necessary nutrition against hp. Thanks. Invoice attached in below. My contact number [protected]/[protected]...

The below was the message received after registering new laptop for b & o headset. This item has so far not been received. Lot of communication were also conducted about but there has always been false promise. Kindly request to update firm solution on this subject order.

— quote —
Bang & olufsen beoplay h4 headset (Worth rs. 25000) will be delivered tat is 4-8 weeks from the date of claim approval i. E. 17th july 2019 as mentioned under terms of the offer.
— un quote —

I booked cylinder one on 6th February, 2020 and another one on 13th April through online payment app. The money was deducted from my account amounting Rs 747 and Rs 774. But the cylinder was not booked. Even till now both the amount has not been refunded. So do the necessary as early as possible.

Hpgas bkngno 526632 con 615260 bkng clrd 27.04.20 hp gas ag otp 1909 http://ezpay.hpcl.co.in//ezypay//h//[protected]* to pay for refill

I paid the amount rs.780 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payments.

I m Nb Sub (Clk SD) Pradeep Kumar Parida is serving in Indian Army and presently deployed at Ladakh Sector. My wife booked a gas prior 6 days but still gas not yet delivered to my home. You r once again requested to deliver the gas to my home as soon as possible please. I shall be grateful for this act of your kindness.

Dear, sir/ma'am

My consumer number # 610129
Gas agenise name:- navbharat agenicy, kolgapur.

I want to state that my registered mobile no. Has been lost for last one year, so we are facing the problem of registering the gas cylinder by phone.

I am requesting you to register this mobile no.[protected] as our registered no. So that we could able to register our gas cylinder by phone.

Please look into this matter.

We hope to receive a positive reply from your side.


Dear sir

My present registered phone no. Is not validated ([protected]) my new phone no. Is [[protected]] and hp gas consumer no. Is 610129

Please change my new telephone no.

Name : pravin dalavi

Please do the needful

My gas connection has been blocked by distributor since long I am residing inAnantnag my distributor is showket gas my consumer no is 678183
Mohd ishaq
Monghall partly janglat mandi
[protected]@gmail.com

This printer is under waranty but not properly work being light on

My laptop is running slow since i brought it last year on gudhi padva from reliance digital. I have informed about issue to reliance guys but they told me that i am taking updates of my laptop that's why it is happening, so i did that but performance is same as previous. Because of corona my warrantee got expired on gudhi padva. Aiso while running health scan it shows error in harddisk. But harddisk is working properly. Then why it is showing error health scan. Is that any reason of running the laptop slow. Please resolve and do the needful.
Thanks & regards,
Samir thale
Serial no-5cd8350031
Product no - 5fp53pa#acj

Money has not come to my account with clear gas, which is the total money coming back after filling the gas My consumer number is 602509

Im tried to do payment of 762rs for my hp gad booking through the EZY Suvidha app via my vpa but the payment is not received by gas agency so kindly help me in refund