HP India — Customer support experience

Address:	New Delhi, Delhi, 110015
Website:	hp.com

Hello,

My Case ID is [protected].

I had registered my complaint on 2nd May, 2017. I was facing some issue with the hinge of my laptop. My laptop is currently in Warranty. I was told that an engineer will visit my place the next day. I waited till 5th May, no technician came. Then I called on the customer complaint number again, and I was again told that an engineer will visit my place the next day. But again that didn't happen.

Then I called on 9th May, they promised me the same and transferred my call to the service center where they said that they will write mail to the higher authorities about my case that no action has been taken and will send someone to check the laptop.

And today is 11th May, 2017. From 2nd May till 11th May, no action has been taken. HP is not ready to take any responsibility. I am using your products since forever and being your valuable customer is this what I get in return? Mailing you and calling you again and again, staying on hold for over half an hour and still getting nothing in return? What kind of a service is HP providing? Is this your standard? The customer is waiting in anticipation and nothing fruitful happens. Every time I call the customer care, I have to waste my time in explaining the case again and again. They put you on hold and forget. They tell you that they have assigned you an Engineer who never visits. They re-confirm my address as if they are really going to send one. I have no idea what is going on. The condition of my laptop is deteriorating day by day. And, if it gets in a non-working state soon, HP will be responsible for that.

This whole experience of ten days with HP has been really really disappointing.

Take an action as soon as possible. The service center has just promised me to mail the higher authorities but I am assuring you that If an Engineer doesn't visits my place and repairs my laptop by tomorrow, I will surely write an e-mail to the higher authorities.

Regards
Your Disappointed Customer
Lalit Mishra