HP India Complaints & Reviews

I am writing with regards to a recent purchase made on March 13th, 2017. I would like to return the item I bought as it is faulty, which I find unacceptable. To explain in more detail I have purchased the HP Laptop on March 13th 2017 on Amazon website. From the day one laptop hangs very frequent and overheat. On 23rd May 2017 all of sudden laptop turned off and not coming up we tried the initial troubleshooting no luck hence called the HP customercare and upon that HP Local technician came and found that motherboard is gone due to thermal issue.within 10 days i have called multiple time there is no updates.And today is 07th June, 2017. From 23rd May till 7th May, no action has been taken. HP is not ready to take any responsibility. I am using your products since forever and being your valuable customer is this what I get in return? Mailing you and calling you again and again, staying on hold for over half an hour and still getting nothing in return? What kind of a service is HP providing? Is this your standard? The customer is waiting in anticipation and nothing fruitful happens. Every time I call the customer care, I have to waste my time in explaining the case again and again. They put you on hold and forget. NOTE: I cant able to browse in two TABS in any of the browser. System eats all of the memory and disk and hang very frequent. Product Description: HP Notebook - 15-ay503tu Product Number: X5Q20PA. To resolve this issue I would like you to Want to replace the product since i bought 2 months back . I didnt use the laptop. I would appreciate your acknowledgment as soon as possible, along with an offer of resolution asap.

Trouble in setting toner in printer hp laser jet m 1005 mfp
Hardly take print with high dark sport on both side in a4 size paper
Problem facing since one month, many times cleaned printer & toner, but
Problems remains as it is. Even-though darkness on both side in a4 size paper
Continuously saw, no any cleanness found in printing, little noise in printer
When taking print.

Complaint no. [protected].
Service order no.[protected].
Sir i am the user of one of yours hp product that is a printer with model no. Gt 5820. Serial no cn66h2gik7. As i have problem with my printer anf for that purposes i called your service station a lot of time. But till now my co. Plaint has not been solved. Even no engineer visted my adress. As i was from solan and i gave every detail about the problem as well as my adress. But now body came yet. And even when i am calling to service center they are not takling properly and giving lot of excusses. Kindly, consider my request and regestered my complaint as soon as possible.
Amit sharma

We have purchase scanner and printer model no. M 132fn on 22/04/2017 from a-one computer service, ambala city having tin no [protected].

Scanner not working properly. It sound when we scan and also when we copy the documents.

It sound when we start the scanner.

We have register our complain telephonecaly and our case no is [protected] but person visited on 23.05.2017 but not done service properly and our problem still exist.

We are not satisfied with your product and not with your service.

Please replace our product with new one as early as possible.

Sir / madam,
This is to inform you that it was wrongly enrolled the “give it up” subsidy option for my lpg connection. So, i request you kindly to deactivate this enrollment?
Please find my details below:

Lpg id: [protected]
Consumer no: 655042
Consumer name: blesso benson
Aadhaar num:[protected]
Distributer code: 19598400
Distributor name : alert gas service

Dear sir
I chandrmasi chandra i purchase laptop through online by flip kart after received laptop flipkart send mail if you use gift redemption support system by https://www.redemptionsupport.com/
In this regard, i agree used gift redemption support benefit and paid rs. 2200/- he has approved and claimed offer/s will be emailed / dispatched within due date as mentioned under terms of the offer.
As at present i am not received any voucher through email/dispatch and i already call, sms and mail continue but no satisfaction their reply.
Therefore you are requested that this problem solved as possible as urgent.
Thinking you.

Dear sir I'm having a Hp laptop from tamil nadu government the laptop is not working properly it's have many issues and yesterday the laptop is automatically shutdown and not opening and black screen issue and disks problem so please let give me the solution to repair my PC and what can i do for so you can help me and give simple trick for recover my hp laptop

One desktop computer purchased through dgs&d rate contract (Rc) vide s. O. No. Gnt/s.14/0099/3/00089 dt.28/05/2014 and installed during june 2014 with warranty clause of 03 years is not working since 10 days. Probably cpu unit is not responding it is stopping automatically without displaying anything in the monitor. Details of pc's cpu unit sl. No. Ina421yjdm.
The pc system was purchased by sr. Divisional material manager (Sr. Dmm), south central railway, rail vikas bhavan, pattabhipuram, guntur -522006. Telephone no.[protected]; mobile no. [protected]; email:[protected]@gmail.com

Hi,

I have bought new hp laptop and installed windows 10 and downloaded all drivers but some drivers are not working and not installed. I am totally debacle why it is giving these blunders. Can you please check on it.
Some drivers are not done properly which are following :-

Drivers saying curropt file are following :

1. Drivers graphics sp75804, sp78204, sp 78245
2. Drivers network sp76419
3. Drivers chipset sp75511
4. Sw multimedia sp77573
5. Firmware sp76532

It is giving some unpredictible error.
1. Diagnostic sp79421

Note : all drivers are downloaded from hp support for windows 10 and for 64bit.

Serial no. Cnd7164g2c
Product no. 1ac75pa

Thanks & regards,
Sunny gupta

Dear sirs

I have bought a hp laptop from reliance digital, faridabad on 15 march 2017, the laptop was not working so we called customer care and asked for resolution on 30th april 2017, 1st may 2017 and 2nd may 2017. After being satisfied that the issue cant be resolved over phone and after great difficulty they agreed to send a engineer, since i had to travel to bangalore for my assignment i requested for the change of address and the engineer was sent. The engineer came and investigated the matter once, it was not solved, he came again after several requests and he tried to resolve the issue however it was not solved and he stated that hp laptop is beyond repair. I posted the matter to hp management but they say that they want to reinvestigate the investigation done by their own engineer. Management team member, supriya states that the issue was resolved however it was never resolved, he says that he want to reinvestigate the same case what his engineer team member has done and he says no matter what he will not give me replacement for a defective hp laptop. I urge the members here to kindly help me in either getting my money back or help me with replacement as the laptop was and is defective from the date of purchase. I also request to please save me from the harrasment which hp is doing from so many months.

Printer not working. Blinking buttons. Scanning, photocopy etc are not working. Printer is totally out of order. Please come and check the printer. We are great trouble for printing the documents.

Invoice no: hr-qnrd[protected] dtd 9/4/2017

Ecodur windoors pvt. Ltd,
C-63/4, okhla industrial area, phase-ii,
New delhi-110020
Tel: 41616237

I have bought this printer one month back and have complain twice regarding print quality,. Twice ur person has come but the issue is same.

Was using hp for such a long time, but this time very poor experience.

The quality is very poor and not possible to complain again and again, kindly change the printer or refund the money.
Bought this printer fro, computer exchange, kolkata.

I have purchase hp all in printer problem laser jet pro 400 mfp this is in under warrenty i am call on customer support but no one support me pl solve my printer problem as soon as possible
Printer serial no is cnf8h694yv

Address is
Maharashtra prathamik shikshan parishad jawhar bal bhavan netaji subhash marg charni road west mumbai-400004
Mob no is [protected]
Email is [protected]@gmail.com

From yesterday noon I am not being able to connect to my Hotspot connectivity with my N4G35PA#ACJ. HP15-AC101TU. Serial No.-CND5457CF9. currently in warranty period.
I have troubleshoot, even Device manager- Network adaptor process also failed to correct the issue.So you are requested to help in solving the issue as I am facing difficulties as I am not being able to connect to online work.So please do the needful at the urgent.

Thanks & Regards
Prakash Kumar
[protected]
[protected]@gmail.com

This regarding my HP laptop warranty issue
Serial Number:CND633492X

As my laptop failed to Boot on 1/04/2017, hence i raised a service request to HP India on 1/04/2017.
Case number-[protected]

HP Service engineer visited my home on 04/04/2017 to service my laptop.
He completely disassembled the laptop, thoroughly examined the opened unit to diagnose the problem.
He concluded that the problem is an Bios recovery issue and the laptop needs to be carried to service centre for Repair.

Service call report was generated by service engineer and the laptop was carried by HP person to service centre. Service call report attached for ready reference.
After 3 days, service centre reported me that the Failure cannot be covered under warranty as the they suspect that the failure is due to LIQUID DAMAGE.

Sir I confirm that any such reported “Liquid damage” has not happened at my end.
The laptop unit was completely disassembled, thoroughly inspected, examined and diagnosed by HP service engineer at my residence before carrying it to service centre.
Any Liquid damage was not present on the laptop at that time and the unit was carried to the service centre from my residence by HP service centre person in good condition

I have escalated this case to MR. Sushruth P Vasista ([protected]) -sushruth.p.[protected]@hp.com (HP Service Director Bangalore region)
He rejected the warranty and further escalated the case to HP management team for their Decision.

In HP management team a new case ID was generated and I have discussed the case with the following people.
Complaint case # [protected] CRM:0907006
1. Mr. Biswajit Ghosh – case manager HP India management team [protected]@hp.com
2. Mr. Mr.Tirthankar M – Manager of Mr Biswajit ghosh - [protected]@hp.com

HP management team Rejected the Warranty and the same was communicated to me on[protected]. Reason for Rejection was- “Liquid damage not covered under warrenty”

“ In this case since the reason of failure is “LIQUID damage, by default HP has ignored all the facts and documents and has deemed to understand that the liquid damage must have happened at customer end only.
After seeing failure Pictures It is impossible to believe the damage of such a great magnitude can go unnoticed by HP Service engineer, when he fully disassembled and thoroughly inspected the unit at my residence. (Pictures enclosed)
I have explained to them several times that the liquid damage has not happed at my end and the laptop was opened by their Service engineer at my home and no there was no Liquid damage at that time.

But unfortunately HP does not believe its customers and ignores all the facts and document and just don’t give Warranty as it is “LIQUID damage” they do not acre even it customer is not responsible for this damage.

MY MAIN CONSEREN AND CLAIM
- Any liquid damage has not happened my end and the laptop was carried to HP service centre from my hope by HP engineer in good condition.
- Liquid damage may have happened either during transit of laptop to service centre which was done by HP engineer himself or in service centre itself.
- As I (Customer) is not responsible for this failure, hence I should not be Charged for this repair and HP should cover this repair under Warranty.

It has been almost more than 45 days since my laptop was taken by the service centre.
I request your kindly support and guidance to get Justice.

JAI HIND
Binay Agarwal
[protected]

Case No.

I purchased the very high end Laptop of HP Pavilion serial no 8CG602085Yon 15 Feb 2016 and extended my warranty by one year. The battery of this laptop started giving problem already in November/December 2016 and totally collapsed by February 2017. Due to other commitments in February, I was able to approach HP Service Centre, New Delhi by begin of March 2017. I was informed that "BATTERY" never comes under warranty!! I was told to pay steep price for the battery.

Anyways, out of my need, I asked to replace it at the cost. At that point of time (Early March 2017) I was told that battery is out of stock and it will be imported and will come latest by the end of April 2017. Despite repeated reminders and visits at the service station, the battery is still not available. Now after two months of waiting, it is still under transit.

In this context, I would like to highlight the following issues/aspect:

1. I was told that the cost of battery is around Rs 10, 000/-. If special order only for me placed then the cost will go further high. - What kind of management is this?? If a company is selling high end products, such items should always remain in stock. And if the price of battery is fixed, then why the price should go up??

2. It also appears, that the HP India is fooling the clients - has HP sold only one this high-end laptop in such vast country?? There is no one whose laptop is also giving battery problem??

3. If the company cannot attend the complaints related to its products on timely basis: NOT having appropriate stock of the battery or any other part and indefinite wait for an item like battery, then why such products are launched in the market?

It looks, I have done a big mistake buying HP's premium product for which timely service/parts are not available. With this kind of experience, I have now many questions about the reliability of HP products/services.

Kindly let me know the reasons of delay in supplying/handling the issue of BATTERY REPLACEMENT.

I look forward for your reply and positive action from your end in this respect.

I bought a notebook in february this year and i have been facing problems with the product from last 10 days. Initially, the notebook was not turning on and the battery light was not showing. But this problem got solved as i contacted the company. Right now, there is some display problem. The display is very dim. I can see that the notebook is on but everything is too dark.
Date of incident: 1st may 2017
Phone no.- [protected]
I tried approaching the nearest hp store and unfortunately there is no service center nearby, so i went to hp sales store and they told me to go to rajori garden service center which is very far. I want some company person to come at my place and resolve the issue.
Address - st. Stephen's college

Case-BJTC0545 / [protected]. This is almost two months that the problem could not be solved. No sincere and early attend of the problem be expected. After complaining first time no one attended on the same. Second time I have only called up to status of the problem. I d'nt expect such a poor service from a renounced company like hp. A positive canvassing is impossible.

We've bought HP Printer named HP Deskjet Ink Advantage 2520hc which gives features like print, scan and copy. But this is the worst printer I've even seen. How a company can sell such a bad product for Rs.7500/- which does not work properly for an year. Warranty of product is not maintained by the company. We've to show them tax invoice with dealers stamp on it to get warranty updated. Ink leakage problem, printer is not pulling paper, slowness issue & many more. We want replacement or money back of this faulty product.

We have supplied 150Nos of HP 400G2 MT Model Desktop, Serial No: INA442TGMT to Hindustan Aeronautics Limited, Hyderabad with the Part No: G3V26AV on November 2014. It is still in warranty. We are facing an issue with Power button. We are unable to switch it on. We have sent our engineer to solve this but we are unable to do.

Please log a complaint and send an engineer to solve this issue.