HP India Complaints & Reviews

Paethetic HP 8520 Printer and the service centre and customer care of HP.

Since i purchased this it has been troubling me with printing problems, paper getting stuck, machine not working properly.You call to customer care they give you service centre number then service centre person tells you that my number is not updated you call again to the customer care and this goes on.

I urge HP to kindly replace my printer ASAP or i shall approach consumer with mental harassment and Legal charges on HP.

From: Sanjay Arora [mailto:[protected]@alkatravels.com]
Sent: 20 May 2017 13:59
To: '[protected]@hp.com'
Cc: 'in.[protected]@hp.com'
Subject: RE: facing the same error

Hi

We are facing the same error of the blue screen after every 10-12 days leading the the computer restarting. This is the third time I'm facing this issue and you had closed the request after your engineer visited. But he was not a trained person and could not solve my issue that is why It has relapsed. We have been facing this error since so long please help us solve it. Your mail is attached herewith.

Product Name: hp notbook 15-ay543tu
hi i am manoj rawat. and today i went nehru place for but laptop then i bought ho laptop from ho store and they taken 800 rupees of laptop bag, but which person i had attend he said that you will get bag from laptop, but that salesman person did not tell us that it's chargable. after billing i did not check invoice because i was trust on that salesperson. but i do not know about that your company cheat to with customer. next day i went there and told regarding this that you had charged 800 rupees of free items, everybody know about this that the company give bag free with laptop, but your salesperson was argument with me . he was telling me that whatever do you want i will not refund. talk to anyone. this is a skill your person have. i really get bad service's by hp outlate store . because (1) your salesperson do not greet the customer
(2) they do not have good skill's
(3) they call the customer (bhai/brother)
that is a not professnol language. this is showing . your sales person have poor skill's . go to CROMA store/ reliance digital. there sales person have a good skill's and knowledge about the product then your sales person who is on outlate store.
and i am telling you that what is mention in your bill.
(1) output vat 5%= 1709.52 rupees
(2)output vat 12.5%=100 rupees
(3) hp entry level backpack =800
what a rubbish service's by you. i want refund the product. (
invoice number-clmp/0617/959)
date[protected]
hp store address- computerland 51-52, ground floor dedhore house nehru place new delhi- 110019
contect[protected]
[protected]
thank you
regards manoj rawat

I have purchased (my brother kartikesh gupta) a hp laptop on 24th June 2017 (from DELHI COMPUTERS, Nehru Place, New Delhi) I also have the retail invoice, but i got warranty from 23rd Feb. i complained about it but still my problem is not solved .they asked for 48 hrs but already 72 hrs have been passed but i have not got any resolution .Also i have applied for warranty extension which i was supposed to get by today and regarding that also i have not got any resolution .
my laptop serial no .CND7066VC7
CASE NO. -[protected]
my redemption code for warranty extension .[protected]
my registered email id - [protected]@gmail.com
I am attaching the retail invoice and the mail i got for warranty extension from hp.

I have got a defective piece of pavillion 620.It's camera is more worst than a keypad mobile phone's camera.It is of pavillion series although it's processing is like low ranges lapy. I had brought it on 21st june 2017 and see it's problem on 23rd n i complaint about it to retailer on the same day but he just gave customer care no...I also complaint there on 25th and they just note my complaint...thereafter i call two three times but still no one came to replace it even to check it... now i just want to replace this defected piece ...

I have order a laptop through HP online platform. Its been 15 days now and the delivery is still expected to start 15 days from now. They are citing reasons saying its out of stock. If out of stock, why should they even have it on the portal? I paid the entire amount in advance. HP customer care never answers the phone nor does it reply to the mails.

Hi,

Below request locked on 29th of April 2017 but call was closed without solving system issue.

Again I was request to customer care at 24th of JUNE 2017 but my complaint was not locked still and don't get and call lock confirmation from customer care.

Recently I was not provided proper online support and impact is heavy loss of production reason we already shared on email to HP.

Details of previous call :

Dear Mr/Ms .,
Thank you for contacting HP for your service request. This email confirms your request for service and the details are below.
Your request is being worked on under case number [protected].
STATUS: CASE IS GENERATED AND IN PROGRESS

Regards
Suhail
Email id : [protected]@yahoo.com
contract No : [protected]

Dear Sir,
I have a HP Pavilion G-6 Laptop which I bought in 2014. Recently I had an issue with operating system so I ordered RCD’s (Recovery CD's : Basically DVD) on 16th Dec 2016 which I received in next week. When I tried to install my laptop with these CD’s, I could not install because I was getting an error & installation was not able to go beyond 19%. So I called HP customer care & they told me that go to any nearest authorized HP service center, HP team will check & confirm that these CD’s are not OK free of cost, then we will dispatch new set of RCD.

I visited IQOR Global services HAL 2ND stage in Bangalore on 24th Dec 2016 & told the complete story. They answered that CD’s are OK but your HDD is not OK, that is why you are not able to install with these CD’s. So I ordered new HDD (Cost Rs11500) at the same service center. I received this new HDD on 13th Feb 2017 after many follow-ups. With this new HDD I tried to install RCD’s but again same problem, I could not install.

So again I visited IQOR Global services in next week & submitted my laptop. On next day they tried to install with those RCD’s but could not complete. Now they told me that these RCD’s are not OK. So again I ordered these RCD’s on 1st March 2017 through HP customer care which I received on 10th March 2017. During this time my laptop was at IQOR service center only, I brought it back & they charged Rs. 345/- against service charge. This time I could install my laptop with new HDD & with new RCD’s.

Even I tried this installation with my older HDD & with new RCD’s. I could install my older HDD also & it is working fine.

So the total problem was with RCD’s not with my HDD but HP service center made me to buy new HDD of Rs11500/- unnecessarily.

I bought an "au" series hp laptop from Tej computers Ranchi and it hadn't been even a week that I started facing problems with my laptop.It's display started flickering at any random time and sometimes this flickering will eventually result in the shutdown of the laptop.So I contacted the HP customer care and after about 1 week they sent an engineer and I had to get a DOA letter and then travel all the way back to the place where I bought the laptop(Ranchi) to have it exchanged.I got a new model and after almost a month I started facing the exact same problem all over again.After talking with the hp customer care for about 2weeks they sent an engineer and he replaced some part.The display was still flickering but the case was closed after 2days without even my confirmation.So when I contacted the customer care again I was asked to open a new case and go though the exact same procedures all over again.So after 2-3 days I was told that my case was being transferred to Ranchi hp service center and that they would contact me within 1-2 days.Today it's been almost 4 days and I still haven't received any call from them.It's been one of the worst nightmare for me having bought a "hp" laptop and I would never recommend hp to anyone.As for now I just want a replacement as soon as possible(the laptop is within warranty).I have also uploaded a video of my laptop flickering. My current case Id is [protected]and I just hope that writing this long complain would fasten my case.

Dear sir/madam,

As i very bad experienced with iqor okhla delhi (Hp service centre) unfortunately i am writing this mail, i submitted a hp designetjet 5100 light magneta prinhead for replacement to iqor but its near around one month submitted printhead and they can't say any date for replacement, as day by day i m very frustrated from iqor as we are in commercial field of large format printing. Pls resolve our issue as soon as possible. Scan copy of service sheet scan below.

My laptop has display complaint, at the right side of the screen their is a presents of some dots in round shape, i just buyed the laptop before 6'months, it is affecting the clarity of pictures and videos, the dots are enlarging day by day, so my warranty period is not ended so contact me
Mob [protected]

Tels joseph
Vettikkattu (H)
Perinchankutty p. O

Received an e-mail offer of 23-jun-2017 of discounts on hp printer inks with an instruction to cite code hpscart10 for an addition 10% discount. When i applied this on my order form, got a response stating that the offer had expired on 21-jun. Why send such offers that are invalid in the first instance?
The order stated same day delivery (24-jun) got a call from hp online stating the that delivery would be in the evening. This did not happen; instead got an sms from blue dart stating delivery would be on 27-june!
Hp make promises it can't deliver on!

Name : shubham kumar
Order id: 892471

I ordered a printer and 2 cartridges on may 22, 2017. When i ordered the printer the site was showing that at my pincode the product will be delivered in 2-4 business days but the printer in not delivered yet. Two cartridges were two be delivered in two days they were also delayed.
I tried calling helpline number but nobody is helping me out.

This is my last complain now i want my printer in 7 days maximum either you deliver the printer or i will file a case against hp.

I had purchased product of hp laptop serial no 5cg7122fhw from hp estore website in a sale for employees on 20-22 june with order no 908546.
But had not received pre installed ms office as per offer case id generated by customer care is 08007440. But till now i am following up with different departments of hp once technical support then customer care but not getting resolution.

I am using a hp note - probook g1 440.
Few days back some components of laptop stopped working - speakers and dvd drive. My laptop is still under warranty coverage. On 9/06/2017 i registered a complaint on hp customer support for the same, my case id was generated but till now no engineer has visited me to check the laptop. I tried contacting hp customer care again and every time hp team tells me that they will get back to me shortly but till now they have not provided me any solution.
Hp case id-[protected]

I have purchased hp envy 15 notebook pc (F2c52pa#) from savex computers with four year warranty i purchased on 23 nov. 2013
Since 2 month
My computers not working properly, 1 fan not working laptop heating.2 not connected with internet.3 laptop opening very slow. So i want to check my laptop to hp. Engineer
Regards. Himanshu h baxi
M [protected]

I have placed an order with mr prince batra for 4 desktops, 11 monitors and one printer having paid 100% advance. We are a small start up called quatred advertising llp. The person concerned now refuses to pick up my calls or inform me of the wearabouts of my order. I am yet to receive the tracking number so i can track my order as it was mentioned to your team that i would need it before hand. Having trusted hp to help us set up our start up was a mistake. Your customer care team namely prince has refused to take my calls now and other team members keep claiming that he is on his lunch break from 12-4pm. My business is very important to me and i choose hp thinking they will provide the best service. Its funny because i havent even received my order and am having so much trouble. Please look into this i am tired of chasing and following up with your incompetent team. They are lying to me about the delivery status and have now started avoiding me too.
Disha sikri

I am writing this mail to express my dismay and anguish over the present state of my hp notebook (Serial numbercnd596nrg) which was bought in 2015 august and was working fine till a hinge problem occurred in february 2017 (In fact there was a slight problem from the beginning). Within one weekof correcting the hinge problem, a no power problem developed, which was also corrected promptly by your service team by replacing the motherboard. After this, the system was very slow and again within a few days the hard disc was not being detected and this was again rectified by replacing the hard disc, which resulted in the loss of all data. I am a research scholar and a lot of data that was acquired during the last two years of work was lost. Just when it was thought that the problems are over, soon after replacing the hard disc, the system again is malfunctioning. Now while switching on the system, she is getting the message ' the system has detected that a cooling fan is not operating correctly fan problem 90b'.

We had bought this system at a fairly high cost of about rs. 56000, since i had to use the laptop for research calculations and for storing the data. I was under the mistaken impression that hp is a company that meticulously ensures quality of its products and services. But i have found that although the service is fairly prompt, the outcome of the services starting from february 2017 is that i have not been able to use the system for my work since february 2017, and effectively, a lot of data acquired through hard work during the last two years is lost. So it is with a heavy heart that i am expressing my anguish and dismay. My work is at a stage where i requires the laptop continuously. So i am sending this mail to you in the hope that you will find a solution to ensure the proper working of the system either by checking and servicing it thoroughly or by providing a replacement for this faulty system.

Hi,

I made a order of hp printer on june 12th 2017, even after 10 days i have not received any message from hp. When contacted they say we ll inform you later and next time when we try reaching it goes in waiting and cal gets disconnected.
When contacted via mail no response.
There is no other way to contact them and not able to know the status of the order.
Have never experienced such a worst costumer service.

We have pavilion 22fi led monitor serial no 3cm4090gcf is under warranty. Right side of the monitor screen getting dark and colur changing problem. So many times called support centre no ;[protected] no body helping to resolve the problem and i tried to hand over at service centre but redington not accepting the monitor for service. The warranty yet to be closed in another 12 days