HP India Complaints & Reviews

Dear Consumer,
Kindly help me out for this situation.

Deatsil: HP 126NW printer.
Case Id: BJXF062801
Issue: Paper stock after half paper print
Purchase date: 05/12/2016
Warranty status: Under warranty

Your technician was came on 26/06/2017.
He try to resolve this issue, but after all this, he said, it has PCB engine control short circuit issue.

But i cant understand, if my PCB has faulty, how it sending print, i know its half print but still im getting half paper print,

As per my knowledge also i concert with other technician, they said, if your pcb has faulty issue, even your technician confirmed if PCB has short circuit issue in that time you cant get power on that also you cant get print.

You know what, everyday i'm suggesting my client for HP only, this is my business, but now, I don't thinks so.

The very big things from your side, you never reply my mail also, i things you all guys enjoining HP payment, but you don't want to do your jobs.

I want higher authority email id, so i can shear my problem with him, dont give me consumer email id.

I want my printer replacement.
Kindly send for the same.

Hi, i am purchase the printer model - m1005mfa 6 month back. This product is under warranty and home services. This product is not working now. I complained multiple time to resolve but they could not provide the solution.
When i am calling on hp support no but i found not reachable or they hold 1 hour and disconnect call.

Overall they are not providing the any kind of solution in favor of customer.

Thanks,
Deepak kumar
[protected]

Dear sir / madam,

I am writing you this message in vain and disappointment.in a very good trust, i went to your online hp shopping website and in a good faith i purchased a hp 803 ink cartridge for my kid who is in class iv. From my pocket expenses i save and purchased a new cartridge for my kid. I purchased the cartridge from your official online website: http://hpshopping.in/ and my order number is: 920697

I made a payment of: 1591/- inr which was successfully paid to hp via my online payment using hdfc bank (Which i paid via your online payment gateway using payumoney. I was assured the cartridge will be delivered very next day and the order was placed on 8th. July. Soon after the payments i did received a confirmation email + sms from with the following details as below:
Your transaction with www.HPShopping.in was successful

Transaction id: 920703
Merchant website: www.HPShopping.in
Amount paid: 1591.00
Order date:[protected]:22:05
Customer phone number:[protected]

I used my hdfc bank debit card for making the payments and i did received a confirmation for the payments being made successfully with following details:
= pos 416021xxxxxx0129 payu-www.HPShopp pos debit
= ref. No:[protected]
= dated: 7 july 2017

On mon[protected]:41 i received another email from hpestore.[protected]@hp.com stating there is payment failure on hp online order 920697. I cross checked with my banks and the amount was paid successfully and bank confirmed there has been no failures and no refunds were accounted.

I desperately feel cheated where my money is with hp and still i have not received any product for which i paid from my hard earned money.

I even contacted hpestore.[protected]@hp.com and cc a email to: [protected]@hp.com and today being 11july still no action or confirmations i read back from any of your departments.

I would request you humbly to please assist and please either provide me the product i paid for or please refund my money which is still with hp.in case required, i can provide you entire bank statements and online payments details from the bank for reference (But already i have shared all the proofs to the hpestore.[protected]@hp.com and [protected]@hp.com for confirmation).

I surely look forward for help and trust i have in my order processing and would request for your intervention to help me get my product i already paid for.

I have attached all the payments related screenshots from the bank / sms / emails for reference.

I am also attaching a screenshot "paymentfailureemailfromhp. Jpg" which hp emailed me after the money was paid and order was placed successfully.

Looking forward for a early response.

Best regards,

Inder varshneya

Complaint lodged id no. Bjvv9755 on 13 jun 17. Service engineer visited & checked and stated that due to technical fault, this printer will be changed. But till date no action has been taken by hp service engineer of purnea mobile no. [protected] and also contacted with mrs nupur das (Coordinator bihar-bengal) mobile no. [protected], but, call is not receiving by her. Warranty will be expired on 17 jul 17.

Hello sir/mam,

This is to bring in your notice that i had buy an online hp pavilion notebook from paytm which is found to be defective & on complaining they didn't pick our call for 30 mins and even more so that they can earn more profit on chargeable calls and after that they disable the feature of return & replacement from their app. When we do complain through email they wont revert back easily instead of return & replacement of the product they are refunding the money to us in our paytm wallet which is also not at all justify instead of giving a proper solution. They are bounding us to their website. We just want to replace our defective product with new one instead of refunding the money.
We had receive the laptop on 3 july.
Because of such online website your brand value is also going down need to take some action against them.

I have bought the laser jet printer m132nw model from hp approximately three months ago. The printer has just printed 600 pages and is showing low ink and printing light coloured pages that means the report and the warning is correct. I have called your unsatisfactory customer support which told me that it was a demo cartridge which will not print upto its full limit. My complaint is sir why have you installed a demo cartridge in 13, 500 rupees printer, was the cost of this not enough so that now i have to pay additional 4000 rupees to your company so that i can actually use this stupid product. If your company policy states that why it is not mentioned in my bill and told by dealer at the of purchase and if told i definately have not purchased this product for sure because i have buyed a product for 14000 not for 18000 ok. Iwant my problem to be solved by you at any cost. I believe that company is overcharging this product. And i want full waiver for my new refilling. Also i forgot to tell you that when i tried to be supportive to genuinely ask that why i was given an empty cartridge they smiply put me off the line instead of helping me. And ypur cartridge is not available in the market!!! Coooool i have to actually pay you extra 💰 that's it is not available in the market

Hi team,

I have given my laptop for screen change and c drive formatting in pune.

Reference number - 001963
Serial number - 5cd2132bc4
Configuration - hp g6 1312 tu
Customer - mohit tripathi
Service centre - tilak road g-1, g-2 indira chembers

The behaviour was very rude and they misbehaves, shouts on the top of his voice, refuses to provide any service and says "do whatever you can do, i will see". I want a strict action against this type of behaviour to the customers and this is not with me as i have seen they treating badly with every other customer.
I can get the screen replaced from any of the local service centre and they have offered me to replace in minimal price but i have chosen hp authorised service centre just because of the trust.

Also i want to know the price of the screen change as i doubt they have charged me more on this.

One of the worst thing is the bill that they have provided has 3 errors while writing the price of screen change and when i said i need a new bill they have directly refused and misbehave with me.

Want to hear back on this from hp..

Thanks & regards
Mohit tripathi
+91-[protected]

Hi team, my wifi is not working in my new laptop and i contacted hp support team 3 times but my issue was not resolved even i ask to send someone to my home but everytime hp team refused to send saying its not hardware issue and not software issue after the daigonisys test. They ask me to reinstall the os and i did it twise. But still not working.

I don't know if you can't provide the support and resolve the issue than what is the meaning of warranty.

Have purchased hp 6720s battery recently and its not working properly it direcly goes from 72% to zero sometimes 58% to zero. After full charge the battery only works for 20mins to 25 mins.

Please do the needfull as i have purchased this battery as i was told by your representative that it will work for 21/2 hours. Have attached bill photos.

Bhavesh dattani
Hp 6720 series 6 cell nb battery
P/n: gj655aa#uuf

Hi, i had been repeatedly calling to the HP service centre from last 6 months for replacement of battery for my HP Spectre XT Ultrabook. however every time they say that it is not in stock .. is it my fault that i had purchased this ultrabook from HP ? or is it HP India's fault for not proiding battery to this service centre of their's.

HP India team must get this actioned and let me avail the battery for my laptop on urgent basis. you may kindly send me the confirmation on my email as stated below for availability and the price for the same.

VA
[protected]@yahoo.com

Our laptop is showing such a message that is Smart hard disk check has detected an imminent failure. To ensure not data loss please backup the content immediately and run the hard disk test in system diagnostics.Hard disk1(301)F2 system. Diagnostics enter-continue startup.we bought. In jananicomputer karaikalon[protected].after viewing such a message. We contactedjanai computer. They replied that the hard disk has to be replaced.please. dothe favour to my complaint as soon. as possible

Unable to switch on monitor.indicator is blinking for some time and getting off automatically.no any display appears.changed power cable and monitor cable but same problem persists.
as our office is under central government and the said monitor is used to get weather data from field to office and same is supplied for aviation and is very necessary .

Sir,
The above mentioned printer was supplied to the o/o the commissioner of customs, trichy, for using in ices application 1.5 version. The printer is not working for the last three years. It is requested to rectify the repair and enable to take print in respect of ices 1.5 version. The said printer belongs to edi/iad section of the above mentioned office. Our section email id is [protected]@gmail.com. The concerned officer mobile number is [protected].

With regards
J. Md. Navfal
Joint commissioner of customs
Mob. No.[protected]

Hi

I had registered a case with HP :case no:[protected].My laptop is under warranry and after sharing all screen shots with techmicak team, I got a response that its a physical damage and it will not be covered under warranty.
This is so pathetic.When the user is saying nothing such has happened, how can you impose such a remark? It means HP wants to prove that customers are liars? I am an IT professional working from home and using HP laptop for 10 years now.Never had I complained before for any issues.I had faith on the brand and so purchased a new HP Laptop again in exchange of my old laptop.Now that my laptop screen is not working, how can HP say that its physical damage?

Is this the way HP deals with its customer? Even your technical department people are so rude.

Let me know how do you resolve my case? I will escalate the matter further if not resolved at the earlist.

I purchased HP 15-ay516tx dated[protected]
Before purchasing i checked official site of HP for its specifications and unfortunately i found that it comes with Windows 10 Home Genuine .
So, i purchased it.
And, now the problem is, it doesn't contain the genuine window .
Now i wanna a genuine window 10 home CD from HP as they made me fool .
For it i talked to costumer care (from[protected] to these days), they firstly told me that they must have to provide me the genuine window through dispensing a CD,
but now they are denying .
Proof is attached.
My case ID is [protected]
The only thing i wanna is GENUINE WINDOWS 10 HOME CD

I have bought this printer one month before and only during this period my print and scan quality become worst.When i have logged complain regarding this than service center inform me that the cartridge toner of this product is not available at us (as this is very rare product that customer usually buy).And my problem is not sorted till now. My case Id is BJVX 6983
So, I request you to kindly replace my printer with another model like(P1005/m126nw).I will be very thankful to you.And in case if the cost of these model is more than that then I am ready to pay.But please me this model.

I have orderd the printer HP deskjet ink advantage 4535 and paid the full amount of Rs. 7700 online through net banking . The estimated time of delivery is showing 2-4 business days but yet the printer has not reached . I want my printer as quickly as possible.I donot wanted to refund i want to get my printer. If you cat able to send it in 7 days I will file a case against your company. It, s not a joke you have to pay . I tried calling the customer service but they didn, t listened accurately to my grievance. The order id is 919731. Kindly help me in this regard.

This is a customer from Rao of cisf Kolkata Airport. We purchased one desktop for canteen from hp on 01.09.16 and key board is not functioning since long after gave complaint service engineer checked and found one button was missing. He refused and not changed the key board. That button is not used since purchase, why you people are creating unnecessary issues. The way deal with customerr is very worst and irresponsible. Why hp company not fulfil the services to customers. I go with higher formation if the issue is not solved at your level. I wait your reply. T

I am absolutely fed up. I have been trying to register a complaint against a dud (Fake) inkjet cartridge i ordered online from your store delivered to me by savex technologies, paid cod to courier. Whilst the computer accepts the black cartridge, the tricolor cartridge is not accepted, and i get a computer message ïncompatible cartridge. On checking the ink levels, the tricolor one is empty!

I called hewlett packard customer care on july 3, and the supervisor mr. Avik informed me his staff would call me within 24 hours. I explained that i would not mind paying for a new cartridge provided someone from hp came and installed it for me, and that i would pay for the visit i have to file my it returns and cannot wait for hp to decide what action to take, as it would take a long time. Hp is at fault for providing me with a dud cartridge, and when i tried to call them today i was shunted from pillar to post, everyone passing the buck, and giving me new numbers.

I am a senior citizen, retired, and cannot take this stress. If this matter is not resolved soon, i will go to consumer court and blacklist your company on twitter, facebook social media and the newspapers.

Hi,

I have made an order id 905656 on www.hpshopping.in on 20th June and i have cancelled this order on 21st Morning as wanted to change the payment method, 21st Morning i have cancelled the order but they have dispatched the item, so they processed again to get the parcel back to their warehouse which they received day before yesterday 3rd July, But still they are not initiating my refund, whenever i call to costumer care no they are giving false reply, I need your help to get my refund back ASAP. their email address is hpestore.[protected]@hp.com and contact no [protected]