HP India — defective product

Ashwin K Tiwari

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226016

Dear sir, i have purchased a laptop from hp's authorised dealer sigma it super store (P) ltd, gomti nagar, lucknow on 17.07.2018 (Product /model no. Hp0000-nb/pavillion/11-u107tu/x360-z4q48pa). Sir within a month from the date of purchasing i started facing a problem of power on no display in the laptop, so i took it to the authorised service centre of hp (Aforeserve.com ltd) lucknow. There they told me that it's a hardware problem and it will take 4-5 working days to resolve this issue and given me the case no: [protected]. After 10 days of no information i called them to know the status they told me that it will take few more days, so i asked them to refund my money. So now they started procrastinating the things. Sir i have taken loan for that product and paying emi with interest and still i don't have anything in my hand. So i request you to kindly help me in getting my money back. Attaching sale invoice and service call report

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Comments

Diksha Jadhav

from Mumbai, Maharashtra

Hi I have been contacting customer care 3 times but due to some technical issues they Hangup the phone . My Serial no is CND8091KPQ. My laptop is hung on lock screen it doesn't start nor shutdown . Please register my complaints. I don't trust the hp company now . please send the DOA letter for replacement .

raju2529's reply, Sep 15, 2018

it may be software issue, try to boot in safemode and then restart the windows

iginsun

from Edakkulam, Kerala

My hp did ROM make roaring noise
like a bullet motor bike .
so I am afraid to use this drive rom
while I try to read any cd the horribly noise heared

raju2529's reply, Sep 15, 2018

if your laptop does not have warranty means, you can remove dvd rom by removing screw, visit youtube for video

9838075224

from Kanpur, Uttar Pradesh

My printer Model No: Hp Deskjet Gt5811

Belt Problem . paper Jame

faiyaz lakdawala

from Nagpur, Maharashtra

Not satisfied with the print quality of
Its very poor quality.its not as per your advertisement shown really poor quality

biju9495601209

from Perumbavoor, Kerala

Please sent me an email address of your complaint dept for lodging a detailed complaint

SILICA Mulund

from Mumbai, Maharashtra

The printer is working however it takes about 10 mins for one print it has become very very slow. We have a ERP system only when we take printout from this it takes lot of time. However the print is fastter if taken from Excel or word file.

raju2529's reply, Sep 15, 2018

use hp printer doctor software to diagnonise, or else uninstall the printer software and its drivers completely, and then reinstall the drivers