HP India Complaints & Reviews

This msg sent 2 months ago. Despite follow up and assurances from hp
No remedial action taken by hp.

Sent: sunday, may 27, 2018 4:49 pm
To: hp-customer experience india
Subject: service support needed

We have bought a hp all in one desktop in november 2017. Serial no.
8cc728043d

It is not connecting to any network so we are unable to use it.

Please send a service person to novotech enterprises pvt ltd, 7, moraya cooperative industrial estate, t201/1, midc, bhosari, pune 411 026

Matter urgent.

Idid servicing 3 times, because of printing issue.
I called 3 times and all times issue was same.
Now its only 8-10 moths passed since i purchase this printer and its showing me this kind of issue.
When i called hp support forprinter replacement then they said service engineed will come and then he will inform hp for replacement.
Now 3 times same problem i faced.
Is this kind of service hpis giving???

Now new problem arises i. E. Ink leakage. Black ing is coming out form somewhere, because of that the floor where i kept printer is getting black black.
Its a leakage issue.
What kind of servicing hp is giving. Totally unhappy with hp.
Will never prefer this printers to anyone

1. very disappointed in hp product and sysnet hp services stations
in future i am not buy any hp product my complaint id :- BLVV4418-01.
2. your hp team fake commitment with in 24 hours service provided.

i am buy in new hp printer GT5821 SERIAL NO :- CN76F5G2GQ for 21/7/2018
and installation team install my product 24/7/2018 and product not working in same day 24/7/2018 after one hour installaion
i am complain in same day 27/7/2018 complaint no BLVV4418-01 and talking in service station executive all day and our executive misbehaving and not solving my problem. if any buyer assuming after buying new product product working in at-list one day. but i know hp product quality very poor hp new product are not working in singal day and service quality horrible.

This is an super flop model introduced by hp. Since starting we are getting the trouble and every time one or other person visits.
Printer model is infect is the failure model and the technology used is also not up to the mark
Finally we would like to take the complete refund or replacement of this printer

Please look in to the matter
Hp 2q lj m132nw
Vnc8x01733

Sir,

Anthikad gramapanchayath office, anthikad .P.O, Thrissur, Kerala

Server is HP ProLiant ML110G7 Serial no-SGH307MTYM

OUR SERVER PROCESSOR FAN IS NOT WORKING, SOMETIMES THE FRONT SWITCH VARIATION SIGNAL SHOWING RED COLOUR.SOMETIMES RESTART THEN SHOW A BLUE SCREEN.THE FIG IS ATTACHED.SO URGENTLY REPAIR OUR SYSTEM

I am purchase hp laser printer 1020 plus past two months
I purchase bajibai systems, kumbakonam. The sl. No. Cnchc21851
The printer problem is legal size paper print out is left side to right side
3 mm different of print out detail so sinking right side of print in the paper.
I complaint to hp printer customer care.
The trichy service centre
Wibro limited c/o, volta technology solutions
Come to see this problem
He say all printer are same problem so i do not replace the printer.

Thanks

My name is siddhartha chugh (Email - [protected]@gmail.com). I had purchased notebook pc pavilion 15-ck069tx-hp (3gm85pa)-touch {5cd7512901} from hp world, 159a, lig flats, rajouri garden, n. Delhi on 12 may 2018. I paid rs. 66, 200/- for it.

The store manager (Deepak satija - [protected]) had promised to provide me offer including amazon voucher worth rs. 2500 but he is now denying and taking it easy... Plz take strict action against it.

Bill of the laptop is attached.

22 march 2018 ko mene hp ka gt 5821 ka deskjet printer 'dash computer' ujjain se kharida tha jo 2 mahine baad hi kharab ho gya firr maine shopkeeper ke kahne pr hp help line no.pe call kiya jiska id no.[protected] ya blv57033 tha complain ke 8 din baad bhi mera printer thik nhi hua firr maine indore ke hp care jiska no.[protected] pe call kiya jaha mri id already register hai lekin itne din baad bhi mera printer thik nhi hua jiske karan mujhe kafi nuksan jhelna pda

Hi,
My product being in warranty and still not working and neither the help desk nor the engineers are of any help. Please change the product asap.
Hi,
Firstly please resolve my issues it has been more than 10 days that the complain remains unsolved. It's really shocking to know that the engineers you all send drop the parts so many times on the floor as the guy did while attending to my printer 3776 model number and after that he saying that the printer part is damage from inside it's really sad to have these kind of people working as the product is under warranty would like hp to take necessary steps either to replace or attend to the complain asap.
Please escalate this to top management so thst they can be aware of things rather than thinking all is going fine with the company.

I want someone to take action on this asap.

Sir monitor of my hp all in one desktop is not showing resolution. Improper displaying and dim also and bluetooth keyboard is also not working. I hv 21 computer in our institution of same configuration but out of them two computer is having monitor display problem and 5 hv bluetooth keyboard problem. So please resolve it as earliest as possible.
Date of incident - before 15 days
Full discription - it starts to dim and in one corner immature color display
And key boards are not working even after checked by changing cell.

Hello team,

This mail is in regards to the transaction made on[protected] @ 6.59am of rs.1199, which was failed, but amount deducted from my credit card account. For this i even received an email stating for incomplete transaction from merchant side. Later, on same day i made another payment of rs.1199 @ 9.54am. It was successful.
Merchant is saying that they haven't received any payment made @ 6.59am, kindly contact bank. Its more than 10days of transaction.
Kindly look into it and do the needful, as its almost more than a week.
For your reference, i have attached the photo copy of the mail received from merchant, as well you can read the below trail mail that i have received from them.
I would like to know who will pay me the amount, as merchant saying to ask bank and vice versa. Both are making me to run here and there.
Its a request, please help me.
You can call me after 6pm.

Regards,
Vaibhav padia

Dear sir

I purchased your product on 14th december 2017 through oxygen dealer at vellayambalam, sasthamangalam, trivandrum, kerala, india. And i was very upset to find it did not works as expect.

I could switch on the system only 2 or 3 times but it suddenly became shut down..
I contacted the above mentioned oxygen dealer the very next day of the purchasing date but their responds was unsatisfactory.

When i approached the oxygen dealer, they guaranteed to solve the problem.
But we were out of station for 3 months, but we were in touch with them through phone.
The oxygen group offered to arrange an hp dealer but when we approached them later they refused to do the same. We registered a complaint at hp's authorised service centre on 12th april 2018, but the technician was unable to findout the problem of the system.

We approached your dealer several times but they were unhelpful.

As i have come to expect much more from your products and therefore this has been very upsetting for me.

I definitely need this situation to be solved as soon.

We have also attached billing invoice and service report for your verification.

Thank you for your time.

I purched hp l. T ay503tx15/8gb/1tb/2/gb/dos under serial no. Cnd72261dhf & products no. Z1d92pa#acj. It is working very slow and his mouse pad is not working properly. It gets hang. Please solve my problem, i will very thankful to you.
Your faithfully
Shiv dayal s/o paras ram
Ward no. 47, mohall - lado chack
P. ओ, tehsil & district pathankot
Mobile no. [protected] (Punjab)
Pin code 145001

We have purchased a HP printer 6 months ago nowadays we have face wifi printing problems It is very difficult to functioning our office
Wifi not functioning of our HP deskjet 5820 Printer serial number CN72L4G2Z4
Want onsite support at the earliest

Our Address
HindustanLatex Family Planning Promotion Trust
TC 19/1901, Kesavan Nair Road, Poojappura, Trivandrum
contact no [protected]

Dear sir / madam,
i, r k ralhan purchased a cart hp802 combo from shrichand computers pvt ltd, vishal tower, distt centre, janak puri new delhi 110058, mobile numbers [protected] & 56 on 12/07/2018. The next day i installed but it wasn't working. I called an engineer, came on saturday 14/07/2018 found that the colour cart wasn't working. On sunday 15/07/2018, i went to the retailer for exchange of colour cart but he said to go to the raja garden service centre. On 16/07/2018 a rainy day monday i went to the raja garden service centre and showed that colour cart. They replied that colour cart was blank and can't be changed.
I am a senior citizens, a pensioner and also an asthmatic person.
Please look into the matter as early as possible and help me .

R k ralhan
new delhi
[protected]

Respected sir/madam, Iam a gas consumer of HP gas under M/s.Prasad Gas company, East Godavari Dst., AP from 5 yrs. I have 2 accounts- one is in Bank of India, another is SBI. after started subsidy system, subsidy has been depositing in Bank of India a/c only. Mean while on demand of SBI, I submitted aadhar to SBI. Then onwards amount is depositing in SBI. Because of high minimum balance maintanence... I closed SBI a/c and immediately renewed my aadhar details in my previous bank (Bank of India) in April-18 and again in May, June & July also, to refresh my details in NPCI satus. Till this problem (adding my bank a/c in NPCI) not rectified. So that, and on advise of SBI, I opened a fresh a/c in SBI on 02-7-18, and linked gas details to my a/c newly. BUT, NPCI STATUS IS STILL INACTIVE. From March month till now Iam begging neighbours gas cylinders. Please add my a/c to NPCI status and rectify this problem as early as possible. I attached Gas comp., details.

On 11th of July I contacted HP assistant to resolve my problem of noise and vibration coming out of my laptop. They said they will sent a service guy to check what is the problem regarding to the issue. On 16th of July the service guy arrived at my place and dissembled my laptop to check the issue where he found that one of my exhaust fan blade was broken. He assured me that cases like this is unusual and I would get the part replaced and he emailed my complaint further. I didn't receive any mail so I again contacted HP assistant on 18th July and they provide me a phone number of Amit Kumar. This guy repeatedly ignored my call and was hanging up every time i was calling and then he messaged me that he's in hospital so understanding the situation i said sorry to him and expect him to call me afterward which he didn't so today i called him again and he straight away said we cant approve your claim because of the term and conditions which say no replacement of damaged parts even they are under warranty and the damage was caused by you only by the means of fall damage or any other external damage and i was making him understand that my laptop was dissembled by your service man and was never been dissembled before but he kept on accusing me that this is your responsibility and we have nothing to do with it. So just to prove myself i took my laptop to the HP Service Centre at Okhla and told them the whole scenario and gave my laptop to them to check any external damage on my laptop but it was clean and there was not even a scratch on it so how could Amit Kumar accused me that i have done a fall damage to it or any other damage. Then i called the service guy who dissembled my laptop to get the email copy which he sent for the further investigation he said he cant provide me the email as the manager has denied him to sent me the mail of my own problem and then he said you can contact to the manager. So i called this manager named Pankaj Chawla, he straight away said we cant provide you the email which was basically my registered complaint regarding to the broken fan and said it is confidential and when i asked who's responsible for the broken part he, within a second, replied in a rude way 'obviously you'. He said you must have damaged it as our service man found it broken already, but as i have mentioned above there is no external damage on my laptop and it is quite silly that only one fan blade is broken why not the rest, if there would be a fall damage or any external damage there would be a sign of damage on my laptop but it was clean and this manager was keep accusing me that i am solely responsible for this damage and was also talking to me on high volume. Kindly look into my situation and check on to the behaviour of the staff of the company.

Contact no. of Amit Kumar-[protected]
Contact no. of Sujit (service guy)-[protected]
Contact no. of Pankaj Chawla(manager)-[protected]

Laptop Details-
Model No.- HP Pavilion Laptop 15-cc102tx
Serial No.-5CD7342DDR
Product No.-2SL85PA#ACJ

Date of Purchase - 13th Nov 2017

I have been claimed for extended 2 year onsite warranty for my hp notebook series. I got a confirmation mail of hp care pack services certificates. In that certificate 2019 year of expiry is mentioned. Why? it should be 2021.also there was no explanation of 1year accidental damage protection. i have got the nother mail of mcafee internet security. but i don't get any total 3 year onsite warranty of my laptop. they told me i got the confirmation mail withim 23rd july. it's 20 today. plz tell me how my issue will be solved.

This is regarding washing machine drain motor replacement issue.
I am Ramesh Bawankar DISPOINTED FROM HP as they have done such a pathetic work which no company would have ever done.
I am living in warje, Pune Maharashtra, i had called your service center regarding the same 2 months back & service person came to our house and identified the problem of drain motor which was not working and asked us to replace drain motor.we had purchased genuine hp part and called the person and he started given execues, still the issue is not resolved, please look into the matter on high priority.

Thanks,
Ramesh Bawankar
[protected]

I ve bought a hp 15 series laptop on July 15th and registered fr extended 2 yr warranty n Antivirus on 16th july with the redemption code number BGPX156026BG.. I was supposed to get a mail in 72 hrs.. Bt no mail or msg has been sent regarding further procedure fr payment n download.. There is no response to my mail as well. Hp should really look into this issue at the earliest and respond back.