HP India Complaints & Reviews

I have purchase one desktop pc hp in march 2018 it's became a faullty pcs
Hence i given to them they are a reparing and send me return in june 2018
It's become now not working properly and not visulise there for i m tell to that
Dealer i want new fress pcs because its twice given problem within five month
He is telling me sorry co doesnot given so pl give idea what to i do

Dear sir, i have purchased a laptop from hp's authorised dealer sigma it super store (P) ltd, gomti nagar, lucknow on 17.07.2018 (Product /model no. Hp0000-nb/pavillion/11-u107tu/x360-z4q48pa). Sir within a month from the date of purchasing i started facing a problem of power on no display in the laptop, so i took it to the authorised service centre of hp (Aforeserve.com ltd) lucknow. There they told me that it's a hardware problem and it will take 4-5 working days to resolve this issue and given me the case no: [protected]. After 10 days of no information i called them to know the status they told me that it will take few more days, so i asked them to refund my money. So now they started procrastinating the things. Sir i have taken loan for that product and paying emi with interest and still i don't have anything in my hand. So i request you to kindly help me in getting my money back. Attaching sale invoice and service call report

I have purchased one HP Laptop on 28.08.18 with specifications - HP 15-A9-9420/4GB-4/1000GB/WIN-10/15.6"HD/2GF(2VR53PA) MATTE GREY-G CND74525Z7. from hp authorized showroom M/s.K.P.Infotech, Janak Puri, New Delhi-58. Afer going to my home I fully charged the laptop to 100%. But when I started to use it the battery started draining fast and the backup of the battery was less than one hour. I contacted customer care service centre over phone on 04.09.18 and I requested them to send the service engineer to my hope for checking the back up issue in the above said laptop. But the customer representative over phone refused to resigter my complaint and rather misbehaved with me. Then I requested him to transfer my call to their supervisor. Then Mr. Pritam Singh, supervisor talked to me and he also misbehaved with me by saying that they will not send hp service engineer to my home. I requested them over phone again & again on 04.09.18 to send the service engineer. Even they were not ready to register my complaint by saying that laptop is ok. After 43 minutes of my pursuasion they have given me Complaint No.[protected]. I hereby once again request you to please resolve my issue immediately by sending service engineer to my home address :- C-3/399, Janak Puri, New Delhi-110058 for checking of battery back up issue inmy laptop which I have purchased only on 28.08.18. I am also uploading the Bill No.KPIG18191793 dated 28.08.18.

The shipment id #[protected] and shipment tracking id[protected] by fedex is not delivered till date despite several times contected with your helping executives and fedex as well. Already thrice date of delivery rescheduled only false commitments are given by both hp helpline executives and fedex officials. And now the fedex officials behavior is absolutely sarcastic in this regard. Appropriate action may be initiated by you to resolve the issue within legitimacy.

Dear Sir/Madam,

I refer to the above captioned matter and like to inform you that the above product is in warranty period i.e upto 05.09.2018. The product screen is not working properly, so I contacted customer care but they have send me quotation for more than INR 10k .

iQor Global Services India Pvt. Ltd.
House no1136 near DRC floor
millchandarpur Shopping Complex,
CHANDRAPUR, MH, IN, 442401
GST Number 27AACCT9885D1ZW

Kindly request you to cancel the licence of this service provider.

Regards
Kunal Deogirkar
[protected]

I have purchased hp laserjetprinter m1136 on 29/08/2018 with serial no. Cnjkl6yown & product id - ce849a. I bought this printer bcaz of the highest rate of printing pages about 1500 is showing in advertisement. But after taking 400 pages of word document it shows ink exhausted. While company is claomibg 1500 pages can be printed.. Need a solution & responsible reply from your side.

Hi my self jaydevnath, I bought a care pack for my HP Notebook 15-ay079tx on 26/08/2018 whose serial number is CND6372FFT and product number is X5Q24PA#ACJ from HP online shopping. but even after a full week it is neither activated nor any physical or digital receipt is provided to me. on my dashboard it is still showing warranty expired. when tried to contact to the customer care executives they provide me different numbers to call. but some doesn't work and some says this is not our service department. so this is really frustrating to me that it is not activated even after the payment. Kindly activate my care pack so I can feel safe for my laptop.

Due to hardware problem occurred to my laptop sl no, cnd7302z0z (Redemption code[protected] i have complained it through m/s digimall adimaly, my agent. With case number [protected] on[protected].
Even after 45 days i have not get the mother board replaced by your sevice agent. My lap had an additional feature of graphics card. During the period the service persons have brought mother boards of different specifications two times. This is a clear example of your poor service and breach of contract. As the lap is really a need of my job, your companys irresponsibility causes a lot of inconveniences to me.

I purchased one HP 680 Black and one HP 680 Colour cartridges from M/S. Joyguru Marketing, Stall No.5, 375 D.H. Road, Kolkata-700 034, Mobile No.[protected]/No.[protected] on 19/08/2018 vide Tax Invoice No.3426, GST: 19AGOPN0395H1ZX. However, the cartridge HP 680 Colour was rejected by my personal computer HP Dekjet Ink Advantage 2135 printer. When i went to the shop to return the defective HP 680 Colour cartridge vide Product No.F6V26AA, Bar Code No.[protected], the shop keeper refused to take return and refund the price.
Kanchan Kumar Sinha, Flat No.A-3, 184A Kabiguru Sarani, Kolkata 700038. Cell No.[protected], Email : [protected]@msn.com

Low battery and shutting down. And after that not charging and also not working.
First time it works normally. But after two days, when i used the laptop, it shows battery low, then i put it in charging. After some hours i restart the laptop. And then also shows battery low and shuts down. After that there is no charging signal and no way to open.

I purchased laptop hp envy 360 from philadelphia usa, accidentally i've broken screen of same and wanted to get it repaired, as i live in delhi, approached service center and they said they can't repair same. I know this damage does not come under warranty and am ready to pay amount for repair but this is shocking that it can't be just repaired in india.

For hp gas consumer number 611165, we are not receiving subsidy amount for last 6 months. Our bank account is also linked with aadhar and our lpg is also linked with aadhar. But we can see in hp gas portal that our bank account is not linked with lpg. We have informed to our gas agency regarding this but no use. Please help us in getting our subsidy.

Respected Sir,
I had registered my offer redeem registration and I had got redemption reference code- GSII339517GS but I haven't got payment message till now because of my incorrect mail ID used urgently at that time which is given [protected]@gmail.com but my correct mail ID is [protected]@gmail.com. Only one 7 number is missing in previous mailID. Therefore kindly correct the ID and sent me payment mgs again.

Thank you so much
Your sincerely
Rinzin Wangmo

I purchased a laptop of hp from kohinoor televideo pvt ltd from your vashi satara plaza branch which was giving problem initially there was a lining on the screen which was coming. I took the laptop to your store and showed them the same and made a complaint with hp as well.

There was a offer of extended warranty and antivirus protection under back to school offer which was supposed to be taken within 7 days of purchase.

When the engineer visited then the laptop got updated and now the lining is not coming however i am not able to avail extended warranty offer which i wanted. And they are not even replacing the laptop which ideally should be replaced

Pls help

Have communicated multiple times about my printer issue which has not been fixed yet. Now your people not lifting the calls. I have purchased priner hpnw126 its a damaged piece. Techincal person visited confirmed printer to be repalced. But from there no proper response from your team to give a letter to repace. There is no use of purchasing printer in shop. Wasting time to follow ups with ur team.

Dear HP Team,

I have communicated multiple times about my laptop issue which has not been fixed yet .Now you are telling that my issue has been raised to your global team.Now tell me is that really that much of critical issue that you raised it to your global team.

Secondly, the way you are behaving with your customers is really disappointing me. Being a customer i lost all the trust from your company as well as technical department.The issue is going from last couple of months and you are still deciding what to do.

Again i am just reminding you about my issues which are mentioned below.

1.Laptop heating issue : Snap attached for your reference.

2.Blue mark on my laptop screen.

3.Laptop Keyboad issue.

4.Laptop hanging issue: Which has been taken care by executive by visiting my place mutiple times and formatting done multiple times but no improvement shown by this.

Now, why are you not understanding that there is a issue with the product.I have requested you many times that due to this issue i cannot work properly and also my business is getting affected by this.

Dear CEO : I have seen you not so much bothered about my issue .Multiple times i am raising my concern but you always forward this to your so called technical department who are actually not able to understand the problem even they dont have proper manner to talk with the customer.It seems you really have no interest.

However, I must say that the most pathetic service i have experienced that no one should experience that.

HP TEAM LAST REPLY
On Fri, Aug 17, 2018 at 4:49 PM, Veera Raghava, Nirmala wrote:

Dear Mr. Nilasish,

Thanks for your email.

This is further to our discussion now, please be informed that the technical team is validating the complete case history with the global team and shall revert to you with the best possible solution at the earliest.

Thanks for your understanding and support here.

Warm Regards,

VNirmala
CASE ID [protected]/WO[protected]/Registered with HP
COMPLAINT DATE -JULY 10 till now
LAPTOP SL NO -5CD7495T8P
Mail communication doc attach

Kindly inform you my laptop model no. 15-ay006tx purchase in my city godhra panchmahal gujarat. Today i will use my laptop regular time to show my laptop display bottom side line scratches show. I known first time to purchase my laptop to create this problem. I tuch my laptop nobody etc. Problem in my laptop. So please show my laptop images i will attach in this complaint and resolve this complaint immediately. So i will work my laptop as well as good conditions so same as my purchase time. Thank you very much
Contact no. [protected]
[protected]
[protected]
[protected]

First of all the address of the service center is wrong on hp website and in google maps so it was difficult to reach.
Now the main problem with the service center. I visited for my hp 3635 printer (Out of warranty) they don't even pick call, even they reject calls. When i reached their no one was in the office. I wait for 10 minutes. They were not like proffessional slouching on chair don't even ask me anything for minutes again. That was their way of communicating with customer. The main thing is - after checking my printer they asked me to leave printer for diagnose and pay rs.354 and they send diangnose report to my email in 2 days i agreed. Then after 3 days no response from them and i call them and again after many attempts to connect someone pick up call and then ask me case id then i tell them the case id, they put me on hold more then 5 minutes after that he said they r going to going to call me back (And without even listen to me and cut call instantly) and not even call back. After 6 days i call them and just ask - how many does it take for a diagnose and he said dont u have manners and askk who i am? I tell him and keep on questioning days for diagnose but he did not tell me that and say i[censored] have problem then come and take ur printer. So please take some action. Why i paid for that diagnose? And troubled me to cover that far distance and reach their. Kindly help me, what should i do?

With ref to case number [protected],

I don't want k2 buy back scheme which is providing only 20% off on current printer exchange. As some online e-commerce portal offering much lesser than your k2 scheme.

This way you are depreciating my printer to 80% in just 8-9 months span o[censored]sage, though i have not used it at the fullest, your printer caused so much trouble, such as ink leakage, smeared prints which is ultimately loss to my business & time.

With all due respect, i demand a fresh printer replacement, as your engineer visited my office twice changed printer head did cleaning and stuff, but was unable to fix problem persistently.

Ps : - attached scanned test print & color xerox below

मेरे प्रिंटर का मॉडल नंबर HP INK TANK 419 AIO और सीरियल नंबर CN8312G02Yहै मैं आप लोगों के कस्टमर केयर पर काफ़ी दिनों से कोल लगा रहा हूँ पर कोई अटेंड नहीं करता इसलिए में आपकी कंप्लेंट कोटा के कंज़्यूमर कोर्ट में करूगा मैंने 11 जुलाई 2018 को ये प्रिंटर के के सॉफ्टेक प्राईवेट लिमिटेड से ख़रीदा था परंतु ये वर्क नहीं कर रहा है तुरंत प्रभाव से शीघ्रता पूर्व आप मेरे घर पर दौड़े आइए वर्ना मैं आप सभी को कंज़्यूमर कोर्ट में थोड़ा दूँगा अल्ल्लाह हाफीज जनाब ।मेरी इस समस्या को जितना जल्दी हो सके सही कर दीजिए आपके लिए बेहतर होगा मैं तो फ़्री रहता हूँ उस कंप्लेन को लेकर आपकी कंपनी की कोर्ट में पीछा नहीं छोड़ूंगा जनाबआगेआपकी मर्ज़ी है